8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

Twilio Voice

5 Ratings
Score 8.9 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Twilio Voice

Twilio is well-rounded for almost any company that doesn't require much in terms of voice automation (smart IVR, call center forwarding, etc). It can hold its own on as many phone numbers as you like, and the voice quality is very clear most of the time (some countries' destinations might experience issues such as light noise, just as with a normal landline). You can even develop a reasonably complex IVR platform with TwiML and PHP, but the maintenance on this case is your own, so you'll need to evaluate this option if you're running heavily automated interactions with your customers.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Twilio Voice
8.0
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Twilio Voice
9.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Twilio Voice
7.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
Twilio Voice
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Twilio Voice
8.0
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Twilio Voice

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Twilio Voice
8.3
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Twilio Voice
8.0
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Twilio Voice
8.5
Call park
8x8 Virtual Office Enterprise Suite
9.0
Twilio Voice
8.0
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Twilio Voice
9.0
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Twilio Voice
8.0

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Twilio Voice
8.0
Audio conferencing
8x8 Virtual Office Enterprise Suite
Twilio Voice
8.0

Mobile apps

8x8 Virtual Office Enterprise Suite
Twilio Voice
8.5
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Twilio Voice
8.0
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Twilio Voice
9.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Flexibility: Twilio uses a pseudolanguage known as TwiML, in XML format, with which we can develop anything from simple IVRs to complex skill-routing call engines on a variety of common languages, such as Ruby, Javascript, PHP and Python.
  • Modularity: You can build up with Twilio, from phone numbers up to entire logic handling solutions, and even interconnect with your existing infrastructure.
  • Portability: Twilio is entirely in the Cloud; it's an SaaS communications platform. You don't need to deploy anything onsite to make it work, besides accessories such as softphones (although you can develop your own if you wish), so you have immediate access to Twilio's entire infrastructure from anywhere in the world.

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • The Twilio Studio. It's perhaps the most powerful feature on Twilio, with the ability to build full-fledged IVRs with little to no development on our side, and other advanced functions such as auto-SMS and chat bots. However, it's somewhat expensive at the moment. Though there is a free tier, it comes with several restrictions.
  • The handling of stale SIP sessions. When a user connects via softphone to his/her Twilio SIP account, it sometimes loses connectivity and resets it by opening the softphone again; sometimes this causes a second (current) session to be opened. Twilio gets confused with this, since it sees two sessions (it lacks the logic to take the most recent one), and generates an error.

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
We previously used Skype for communications, however the price per minute or second per call was more expensive, and it didn't give us the flexibility of integrating calls with our CRM (Vtiger), allowing our sales force to initiate a call with a prospect just by clicking on its opportunity's phone number.

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • Our ROI was improved compared to our previous providers. Twilio Voice fees are very reasonable comparing with similar alternatives.
  • We can add easily new phone numbers for as little as US$1 for newcomers and offices, just with the click of a button inside Twilio admin console.

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Twilio Voice

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details