8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

UberConference

Top Rated
38 Ratings
Score 8.6 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

UberConference

UberConference is great for startups but I think it can be used by any company. It's well suited for sales calls, customer support, investor calls, and team meetings. They offer screen share in addition to just the telephone conference so you can hold meetings. They are not suited for video conference calls as I do not think they currently offer that.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
UberConference
8.4
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
UberConference
9.4
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
UberConference
8.6
User templates
8x8 Virtual Office Enterprise Suite
7.0
UberConference
7.8
Call reports
8x8 Virtual Office Enterprise Suite
9.0
UberConference
8.3
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
UberConference
7.9

Call Management

8x8 Virtual Office Enterprise Suite
8.4
UberConference
8.4
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
UberConference
7.7
Call recording
8x8 Virtual Office Enterprise Suite
7.0
UberConference
8.7
Call park
8x8 Virtual Office Enterprise Suite
9.0
UberConference
8.9
Call screening
8x8 Virtual Office Enterprise Suite
10.0
UberConference
8.5
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
UberConference
8.3

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
UberConference
8.7
Video conferencing
8x8 Virtual Office Enterprise Suite
UberConference
8.3
Audio conferencing
8x8 Virtual Office Enterprise Suite
UberConference
9.0

Mobile apps

8x8 Virtual Office Enterprise Suite
UberConference
8.3
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
UberConference
8.1
Mobile app for Android
8x8 Virtual Office Enterprise Suite
UberConference
8.5

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Light Footprint - most appealing to us about Uberconference was that it did not require any users/participants/attendees to download anything. It's a very refreshing approach honestly, and opened the door at some organizations where downloads weren't allowed. Just more convenient for our customers and prospects.
  • Great UI - Uberconference also had a simple and clean UI, and those we met with would often remark on that fact. There was only one UI snag that we would run into where occasionally (not often) weren't aware that they needed to join the audio one way or another.
  • Inexpensive - when we first started Uberconference was the least expensive and also offered month-to-month subscriptions.

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • Inability to Record Video (Screen Sharing) - a very common use case is recording a web meeting / screen share for review later - be it for training, to share with prospects and customers, etc. - but Uberconference was unable to deliver this functionality in the nearly 14 months that we used it. They only offered recordings exclusively of the audio. It became increasingly frustrating for us and those we worked with and talked to to be unable to deliver recordings of the screensharing, and ultimately became the primary reason we selected Zoom over Uberconference. To boot, along the way I was told by different customer service reps that they weren't aware if adding that functionality was even on the roadmap.
  • Problems with Call Quality - we began the relationship with Uberconference being aware of their immaturity and expected to see differences in reliability and call quality compared to larger vendors, and we were right. The problem again was that there didn't seem to be an improvement; several users in our company felt that reliability got worse over time, but we have no official measure to support that.
  • Lack of Product Progress - in our entire time with Uberconference, they never debuted a substantial new feature. They rearranged their UI, they changed their billing structure (added a "business" plan), and they increased the fees - but we never got ANY additional features that we were hoping for, causing us to lose trust that they'd ultimately deliver ANY of our product requests.

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
Uberconference was the least expensive of all the options we looked at and tested which is why we initially decided to look at them, and then we fell in love with the light footprint (not requiring ANY downloads) and simple UI.That being said, the lack of key features (especially the ability to record video) caused us to grow disenchanted with Uberconference over time, and the lack or reliability and call quality consistently caused us pain points -- we would have stuck with Uberconference had they shown signs of making changes and delivering solutions, but we didn't see many signs of life in the 14 months we used it, so we choose another solution (Zoom). Now, I'd say that Uberconference is the bottom of the pack, and I've personally used 4 vendors in the market and reviewed/testing a few more on top of that.

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • Uberconference DID allow us to connect to global prospects and customers less expensively than before
  • Uberconference did NOT allow us to meet many needs of those we talked to that required recordings or a record of what we discussed/showed.
  • Uberconference's lack of reliability (calls dropping, poor call quality) ultimately made us question if it would reflect negatively on our OWN brand.

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

UberConference

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details