8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.6 out of 101

Vertical Wave IP

2 Ratings
Score 9.3 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Vertical Wave IP

The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Vertical Wave IP
10.0
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Vertical Wave IP
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Vertical Wave IP
10.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
Vertical Wave IP
10.0
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Vertical Wave IP
10.0
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Vertical Wave IP
10.0

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Vertical Wave IP
10.0
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Vertical Wave IP
10.0
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Vertical Wave IP
10.0
Call park
8x8 Virtual Office Enterprise Suite
9.0
Vertical Wave IP
10.0
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Vertical Wave IP
10.0
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Vertical Wave IP
10.0

Mobile apps

8x8 Virtual Office Enterprise Suite
Vertical Wave IP
10.0
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Vertical Wave IP
10.0
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Vertical Wave IP
10.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • Good call tracking and automated systems allows for less staff and accurate metrics

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Vertical Wave IP

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details