What users are saying about

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

VirtualPBX

3 Ratings
Score 10 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

VirtualPBX

I wouldn't recommend it for use with SIP extensions or over 10 users. SIP is too unreliable (not Virtual PBX's fault) and [for] over 10 users it gets too expensive for a small office or home office (SOHO).

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
VirtualPBX
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
VirtualPBX
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
VirtualPBX
User templates
8x8 Virtual Office Enterprise Suite
7.0
VirtualPBX
Call reports
8x8 Virtual Office Enterprise Suite
9.0
VirtualPBX
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
VirtualPBX

Call Management

8x8 Virtual Office Enterprise Suite
8.4
VirtualPBX
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
VirtualPBX
Call recording
8x8 Virtual Office Enterprise Suite
7.0
VirtualPBX
Call park
8x8 Virtual Office Enterprise Suite
9.0
VirtualPBX
Call screening
8x8 Virtual Office Enterprise Suite
10.0
VirtualPBX
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
VirtualPBX

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Customizable auto attendant
  • Reliability
  • Personalized phone conferencing

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • Integration with web conferencing service
  • Voice to text translation for VM
  • Mobile application for voice mail and configuration changes

Likelihood to Renew

No score
No answers yet
No answers on this topic
VirtualPBX10.0
Based on 1 answer
Once it works and has retain ROI.....keep it going

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • Professional appearance to customers
  • Simple solution for voice conferencing

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

VirtualPBX

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details