What users are saying about

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.6 out of 101

Vonage

16 Ratings
Score 8 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Vonage

I don't work in an enterprise environment, so I can't speak to Vonage's capabilities there. In a mid-size organization, however, Vonage Business is a magnificent solution for communication. It's flexible and can work on softphones, Polycom devices, and mobile phones so your team can use whatever means of connection they're most comfortable with.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Vonage
8.3
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Vonage
6.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Vonage
8.7
User templates
8x8 Virtual Office Enterprise Suite
7.0
Vonage
8.5
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Vonage
9.3
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Vonage
9.0

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Vonage
8.0
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Vonage
8.6
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Vonage
7.0
Call park
8x8 Virtual Office Enterprise Suite
9.0
Vonage
7.8
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Vonage
8.2
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Vonage
8.2

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Vonage
9.2
Video conferencing
8x8 Virtual Office Enterprise Suite
Vonage
9.0
Audio conferencing
8x8 Virtual Office Enterprise Suite
Vonage
9.3

Mobile apps

8x8 Virtual Office Enterprise Suite
Vonage
9.7
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Vonage
9.7
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Vonage
9.7

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • The call clarity. The quality of the call is so good and clear with crispness of voice.
  • Vonage is user-friendly. International calls are so easy to make and it is so easy that it sounds like calls.
  • The call charges are very competitive and the customer service is very good - they resolve our issues in no time.
  • International calls are made easy without boundaries with full sound clarity for cheaper rates.
  • The Vonage app is an added advantage - it is easy on the go and the data rates apply only when there is no wifi
  • The phone contacts are easily adopted by the vonage app and the data is not used unnecessarily.

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • Ability to be used with Video with Wi-Fi functionality with a Video Feed
  • Ability to be used on a 12-month agreement with less recurring charges compared to competition.
  • Ability to be used with a Complimentary video handset phone bundled in to remain competitive?
  • Perhaps there could be an added iWatch App that pulls video off VoIP?

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
Vonage has the voice extension app and it uses data only when there is no wifi. The quality of the voice [is good] and the rate is cheaper. The International calls are much faster and easier to make without any other codes or number - it is as easy as making local calls with competitive rates/cheaper rates than the other companies. The international calls can be done to an additional number of countries and it is not limited to few.

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • Constant contact with other important business connections on a daily basis.
  • Reliable phone connection
  • AMEX billing | Recurrent basis

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Vonage

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details