What users are saying about

8x8 Virtual Office

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Top Rated
59 Ratings

8x8 Virtual Office

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Top Rated
59 Ratings

8x8 Virtual Office

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Top Rated
59 Ratings
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Score 7.4 out of 101

8x8 Virtual Office

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Top Rated
59 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.4 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

It is well suited for any large or small company as it works well and is very scalable. I would recommend it for any size company or scenario.
Mark Weingarten profile photo

8x8 Virtual Office

It is well suited for any large or small company as it works well and is very scalable. I would recommend it for any size company or scenario.
Mark Weingarten profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
8x8 Virtual Office
8.0
Hosted PBX
8x8 Virtual Office
8.4
8x8 Virtual Office
8.4
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
8x8 Virtual Office
8.9
User templates
8x8 Virtual Office
6.6
8x8 Virtual Office
6.6
Call reports
8x8 Virtual Office
7.7
8x8 Virtual Office
7.7
Directory of employee names
8x8 Virtual Office
8.6
8x8 Virtual Office
8.6

Call Management

8x8 Virtual Office
8.6
8x8 Virtual Office
8.6
Answering rules
8x8 Virtual Office
8.7
8x8 Virtual Office
8.7
Call recording
8x8 Virtual Office
8.8
8x8 Virtual Office
8.8
Call park
8x8 Virtual Office
8.3
8x8 Virtual Office
8.3
Call screening
8x8 Virtual Office
8.4
8x8 Virtual Office
8.4
Message alerts
8x8 Virtual Office
8.9
8x8 Virtual Office
8.9

VoIP system collaboration

8x8 Virtual Office
7.8
8x8 Virtual Office
7.8
Video conferencing
8x8 Virtual Office
7.5
8x8 Virtual Office
7.5
Audio conferencing
8x8 Virtual Office
8.2
8x8 Virtual Office
8.2

Mobile apps

8x8 Virtual Office
7.5
8x8 Virtual Office
7.5
Mobile app for iOS
8x8 Virtual Office
7.5
8x8 Virtual Office
7.5
Mobile app for Android
8x8 Virtual Office
7.6
8x8 Virtual Office
7.6

Pros

  • All services (Chat, Meeting, Phones) all in one application
  • 8x8 has been very flexible to work with as an organization and don't seem to be committed to strict arbitrary policies.
  • Does not require a VPN connection to use their solution.
Andy Breitsprecher profile photo
  • All services (Chat, Meeting, Phones) all in one application
  • 8x8 has been very flexible to work with as an organization and don't seem to be committed to strict arbitrary policies.
  • Does not require a VPN connection to use their solution.
Andy Breitsprecher profile photo

Cons

  • The product is young, and we have identified several bugs in released versions of their product. Their internal test processes need help.
  • My company is a global organization, they have not had the proper dial patterns in place for much of the EU region. They don't seem prepared to support a global enterprise.
  • Their app seems a bit clunky on the back end and on many users PC's; it is consuming way more resources than it should.
Andy Breitsprecher profile photo
  • The product is young, and we have identified several bugs in released versions of their product. Their internal test processes need help.
  • My company is a global organization, they have not had the proper dial patterns in place for much of the EU region. They don't seem prepared to support a global enterprise.
  • Their app seems a bit clunky on the back end and on many users PC's; it is consuming way more resources than it should.
Andy Breitsprecher profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
No photo available
Ten times better and easier to use than 3cx. Interface and features are simple.
No photo available

Return on Investment

  • Less time wasted in meetings
  • CRM integration means I can quickly call prospects without having to leave CRM
No photo available
  • Less time wasted in meetings
  • CRM integration means I can quickly call prospects without having to leave CRM
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information