What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Avaya

88 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Avaya

88 Ratings
Score 8 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.
Ashish Shah profile photo

Avaya

1. What are your SOW timeline? 2. How easily can your technology integrate with a current UC platform?3. How are your licenses packaged? And what features do they offer?4. How can AVAYA help reduce my network expenses? (Better my bandwidth utilization)
Alessandro Tirone profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Avaya
Hosted PBX
8x8 Virtual Office
9.8
Avaya
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Avaya
User templates
8x8 Virtual Office
9.1
Avaya
Call reports
8x8 Virtual Office
8.1
Avaya
Directory of employee names
8x8 Virtual Office
7.6
Avaya

Call Management

8x8 Virtual Office
8.8
Avaya
Answering rules
8x8 Virtual Office
9.4
Avaya
Call recording
8x8 Virtual Office
9.3
Avaya
Call park
8x8 Virtual Office
9.4
Avaya
Call screening
8x8 Virtual Office
6.9
Avaya
Message alerts
8x8 Virtual Office
8.9
Avaya

VoIP system collaboration

8x8 Virtual Office
8.1
Avaya
Video conferencing
8x8 Virtual Office
7.9
Avaya
Audio conferencing
8x8 Virtual Office
8.2
Avaya

Mobile apps

8x8 Virtual Office
8.5
Avaya
Mobile app for iOS
8x8 Virtual Office
8.8
Avaya
Mobile app for Android
8x8 Virtual Office
8.2
Avaya

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
Ashish Shah profile photo
  • Great Project Management skills on major telephony/telecom deployments.
  • AVAYA's professional services. Their on site technicians/engineers are extremely knowledgeable and professional
  • AVAYA's Devconnect programs offers a wide range of on-line course and certification programs
Alessandro Tirone profile photo

Cons

  • More tutorials
  • Make the systems more intuitive
  • Lower costs
Robert Foreman profile photo
  • One are for improvement for Avaya is the ability to operate behind the VPN. For the virtual employee, this is an issue as we are unable to use it behind the VPN and it must be launched from the remote desktop.
  • The color scheme could definitely use some updating. The charcoal gray background of Avaya's windows, coupled with the black font is not very contrasting. I have used Avaya for years and would love to see an update as to its color scheme to better fit the virtual employee.
  • Avaya could also improve the way an employee moves within the program by titling the icons seen or expanding the Avaya window to allow for a better understanding of what each con does. For example, the Work History window would go unnoticed, had I not been playing with the software one day. These little items are unknown to many professionals in my industry as they sit in the window with no explanation.
Shauna Stermer profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Avaya10.0
Based on 11 answers
I give Avaya this rating because of the overall poor quality of the products they make. Too many times our company has had to retrip back to our customers to fix their phones/systems.
No photo available

Usability

No score
No answers yet
No answers on this topic
Avaya8.2
Based on 5 answers
I find Avaya easy to use but I am not a beginner. I think it is much more difficult for beginners unless the administrator has some basic programming skills. The system is getting more difficult to use but I enjoy learning and haven't found myself stumped yet.
Michelle VanderBand profile photo

Support

No score
No answers yet
No answers on this topic
Avaya9.0
Based on 1 answer
The tech support that I have received has been outstanding. My only complaint is at times the support is hard to understand due to offshore technicians.
No photo available

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
Avaya has better support service.
No photo available

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
Ashish Shah profile photo
  • Managed to reduce our communication costs by 60% through the adoption of VoIP for interbranch calls at no charge. It's cheaper SIP for long distance calls.
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Avaya

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details