What users are saying about
Top Rated
41 Ratings
Top Rated
41 Ratings
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Score 8 out of 101
2 Ratings
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Score 7 out of 101

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Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

AvayaLive Connect

As an over-the-top service, AvayaLive Connect would seamlessly integrate employees from multiple offices which already connected with intranet connection (preferably using dedicated leased-line connection). However, migrating from an extensive dedicated legacy PABX system to the product proven to be quite a challenge. Hence, it is more suitable for start-ups companies with few employees working remotely from home.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
AvayaLive Connect
7.2
Hosted PBX
8x8 Virtual Office
9.6
AvayaLive Connect
7.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
AvayaLive Connect
8.0
User templates
8x8 Virtual Office
8.6
AvayaLive Connect
7.0
Call reports
8x8 Virtual Office
8.1
AvayaLive Connect
7.0
Directory of employee names
8x8 Virtual Office
8.4
AvayaLive Connect
7.0

Call Management

8x8 Virtual Office
8.7
AvayaLive Connect
7.0
Answering rules
8x8 Virtual Office
9.2
AvayaLive Connect
7.0
Call recording
8x8 Virtual Office
9.2
AvayaLive Connect
7.0
Call park
8x8 Virtual Office
8.6
AvayaLive Connect
Call screening
8x8 Virtual Office
7.8
AvayaLive Connect
Message alerts
8x8 Virtual Office
8.9
AvayaLive Connect
7.0

VoIP system collaboration

8x8 Virtual Office
8.6
AvayaLive Connect
7.0
Video conferencing
8x8 Virtual Office
8.5
AvayaLive Connect
7.0
Audio conferencing
8x8 Virtual Office
8.7
AvayaLive Connect
7.0

Mobile apps

8x8 Virtual Office
8.7
AvayaLive Connect
7.0
Mobile app for iOS
8x8 Virtual Office
9.2
AvayaLive Connect
Mobile app for Android
8x8 Virtual Office
8.3
AvayaLive Connect
7.0

Pros

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl profile photo
  • The product is quite intuitive and easy to use.
  • Cross-platform compatibility is a must-have feature.
  • Unified communication solution.
No photo available

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
No photo available
  • The price is within the high-end spectrum.
  • GUI could use a bit of a 'cosmetic' touch-up.
  • Would be nice to have options for desktop phones.
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
The product pricing sits in the mid-high position compared to its competitor. It provides the most features when compared to the competitors. It has excellent support which can only be matched by the more pricey competitors, however, the lack of 24x7 support can be a challenge especially when your support comes from a country with a different time zone.
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Return on Investment

  • 8x8 Customer Service was awful. We received no ROI or valuable knowledge from them.
  • 8x8 saved us about $80 a month in the 2 months we used them.
  • Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.
Raymond Goins profile photo
  • Safe cost
  • High flexibility
  • One stop solution
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

AvayaLive Connect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details