What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

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Top Rated
302 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101

BlueJeans<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
302 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

BlueJeans

I recommend BlueJeans all the time. I push it on vendors I talk to who are using competing products that just don't work as well.
Brett Hill profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
BlueJeans
Hosted PBX
8x8 Virtual Office
9.8
BlueJeans
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.0
BlueJeans
User templates
8x8 Virtual Office
9.1
BlueJeans
Call reports
8x8 Virtual Office
8.2
BlueJeans
Directory of employee names
8x8 Virtual Office
7.6
BlueJeans

Call Management

8x8 Virtual Office
8.8
BlueJeans
Answering rules
8x8 Virtual Office
9.4
BlueJeans
Call recording
8x8 Virtual Office
9.4
BlueJeans
Call park
8x8 Virtual Office
9.4
BlueJeans
Call screening
8x8 Virtual Office
7.0
BlueJeans
Message alerts
8x8 Virtual Office
8.9
BlueJeans

VoIP system collaboration

8x8 Virtual Office
8.0
BlueJeans
Video conferencing
8x8 Virtual Office
7.9
BlueJeans
Audio conferencing
8x8 Virtual Office
8.1
BlueJeans

Mobile apps

8x8 Virtual Office
8.5
BlueJeans
Mobile app for iOS
8x8 Virtual Office
8.8
BlueJeans
Mobile app for Android
8x8 Virtual Office
8.2
BlueJeans

Performance & Compatibility of Online Events Software

8x8 Virtual Office
BlueJeans
8.2
High quality audio
8x8 Virtual Office
BlueJeans
8.5
High quality video
8x8 Virtual Office
BlueJeans
8.6
Low bandwidth requirements
8x8 Virtual Office
BlueJeans
7.6
Mobile support
8x8 Virtual Office
BlueJeans
8.2

Screen Sharing

8x8 Virtual Office
BlueJeans
8.3
Desktop sharing
8x8 Virtual Office
BlueJeans
8.8
Whiteboards
8x8 Virtual Office
BlueJeans
7.8

Online Meetings / Events

8x8 Virtual Office
BlueJeans
8.3
Calendar integration
8x8 Virtual Office
BlueJeans
8.2
Meeting initiation
8x8 Virtual Office
BlueJeans
8.5
Integrates with social media
8x8 Virtual Office
BlueJeans
7.6
Record meetings / events
8x8 Virtual Office
BlueJeans
8.8
Slideshows
8x8 Virtual Office
BlueJeans
8.4

Online Events Collaboration

8x8 Virtual Office
BlueJeans
8.3
Live chat
8x8 Virtual Office
BlueJeans
8.6
Audience polling
8x8 Virtual Office
BlueJeans
8.1
Q&A
8x8 Virtual Office
BlueJeans
8.2

Online Events Security

8x8 Virtual Office
BlueJeans
8.2
User authentication
8x8 Virtual Office
BlueJeans
8.5
Participant roles & permissions
8x8 Virtual Office
BlueJeans
8.1
Confidential attendee list
8x8 Virtual Office
BlueJeans
7.9

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
No photo available
  • Meeting room scheduling and use. Each user has the ability to schedule a meeting room and then to start the meeting only needs to click join meeting to start the meeting. Very simple.
  • Command Center gives us some ability to determine from user feedback or live meetings why a particular user had or is having a bad experience. This is so much more than any other competing product offers.
  • Finding solutions that work great on all OSs and web browsers can be difficult. Even more difficult is finding solutions that integrate with Microsoft Outlook on a Mac. BlueJeans did it. Thank you for supporting my Mac/Outlook users!
Brett Hill profile photo

Cons

  • More tutorials
  • Make the systems more intuitive
  • Lower costs
Robert Foreman profile photo
  • Our biggest challenge is that BlueJeans still isn't as well know as some of the competitors. Our customers are financial institutions who regularly only allow a white list of web addresses to come through to their networks. BlueJeans has not made it in to many of the financial institutions and as a result we had to retain a few licenses of a competing product for when this issue hits.
  • This issue may seem a bit petty, but has hit us a few times. When and employee leaves employment and then returns we have to contact BlueJeans support to re-enable their user account.
  • I would love to have the ability to record to the local machine at a higher resolution then sync up to the cloud after the meeting is over. I don't know how this can be done, but that would be great.
Brett Hill profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
BlueJeans9.5
Based on 6 answers
As long as Microsoft Office365 doesn't catch up the features and easiness gap, Bluejeans remains a solid comprehensive meeting solution.
Giovanni (Jan) Pasotto profile photo

Usability

No score
No answers yet
No answers on this topic
BlueJeans8.8
Based on 121 answers
Excellent - much better than Zoom
Brett Hill profile photo

Support

No score
No answers yet
No answers on this topic
BlueJeans8.5
Based on 3 answers
The fact that I normally get a response within the hour to my tickets, and can reach out to our rep via slack during normal business hours has been great. this has been far above what we have gotten from other vendors and has really made the transition a lot easier
Ryan Scherding profile photo

Implementation

No score
No answers yet
No answers on this topic
BlueJeans8.5
Based on 4 answers
With the exception of a few hiccups we had a pretty good experience rolling out bluejeans. user adoption was really quick as it integrated into their gsuite, and we pushed the chrome extension via google admin and the desktop app via JAMF. the training ahead of the rollout provided by bluejeans was kinda boring and pretty unnecessary as the system is very easy to use, and most users opted to skip the training
Ryan Scherding profile photo

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
Zoom, GoToMeeting, UberConference, Highfive, Skype, Hangouts, WebEx
Brett Hill profile photo

Return on Investment

  • It has neither had a positive or negative impact.
Robert Foreman profile photo
  • BlueJeans has saved on travel and time for the participants and has enabled the option for students and other people to attend class remotely.
  • It has saved money on buying new equipment, especially for Facebook broadcasting, since we can use our current video conference codec to broadcast on Facebook.
  • BlueJeans has enabled people to have meetings with their teachers after class to review a topic that was not clear, and the integration with CANVAS.
Oscar Eduardo Velasquez Escobar profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

BlueJeans

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details