8x8 Work vs. BlueJeans Meetings (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 Work
Score 8.5 out of 10
N/A
8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
$24
per month
BlueJeans Meetings (discontinued)
Score 8.1 out of 10
N/A
The BlueJeans Meetings platform supported video, audio and web conferencing with the collaboration tools, as a cloud service that connects desktops, mobile devices and room systems in one video meeting. It was acquired in 2020 by Verizon and discontinued in the sunsetting of the BlueJeans product line by Verizon, in 2023.
$0
per month
Pricing
8x8 WorkBlueJeans Meetings (discontinued)
Editions & Modules
No answers on this topic
BlueJeans Basic
$0
per user
Bluejeans Standard
$9.99
per host/per month
Bluejeans Pro
$13.99
perhost/per month
Bluejeans Enterprise
$16.66
per host/per month
Offerings
Pricing Offerings
8x8 WorkBlueJeans Meetings (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
8x8 WorkBlueJeans Meetings (discontinued)
Top Pros
Top Cons
Features
8x8 WorkBlueJeans Meetings (discontinued)
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 Work
8.7
342 Ratings
6% above category average
BlueJeans Meetings (discontinued)
-
Ratings
Hosted PBX8.3194 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)10.049 Ratings00 Ratings
User templates8.3213 Ratings00 Ratings
Call reports8.3272 Ratings00 Ratings
Directory of employee names8.7307 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 Work
8.5
389 Ratings
1% above category average
BlueJeans Meetings (discontinued)
-
Ratings
Answering rules8.8348 Ratings00 Ratings
Call recording8.7300 Ratings00 Ratings
Call park8.8279 Ratings00 Ratings
Call screening7.5264 Ratings00 Ratings
Message alerts8.7336 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 Work
8.7
283 Ratings
5% above category average
BlueJeans Meetings (discontinued)
-
Ratings
Video conferencing8.6180 Ratings00 Ratings
Audio conferencing8.6245 Ratings00 Ratings
Video screen sharing9.0126 Ratings00 Ratings
Instant messaging8.8181 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 Work
9.0
338 Ratings
8% above category average
BlueJeans Meetings (discontinued)
-
Ratings
Mobile app for iOS8.9274 Ratings00 Ratings
Mobile app for Android9.1223 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
8x8 Work
-
Ratings
BlueJeans Meetings (discontinued)
8.4
561 Ratings
5% above category average
High quality audio00 Ratings8.9559 Ratings
High quality video00 Ratings8.5537 Ratings
Low bandwidth requirements00 Ratings8.1483 Ratings
Mobile support00 Ratings8.3456 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
8x8 Work
-
Ratings
BlueJeans Meetings (discontinued)
8.3
530 Ratings
4% above category average
Desktop sharing00 Ratings8.5530 Ratings
Whiteboards00 Ratings8.1253 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
8x8 Work
-
Ratings
BlueJeans Meetings (discontinued)
8.2
558 Ratings
0% below category average
Calendar integration00 Ratings8.2503 Ratings
Meeting initiation00 Ratings8.2509 Ratings
Integrates with social media00 Ratings8.0176 Ratings
Record meetings / events00 Ratings8.3472 Ratings
Slideshows00 Ratings8.5347 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
8x8 Work
-
Ratings
BlueJeans Meetings (discontinued)
8.4
414 Ratings
0% below category average
Live chat00 Ratings8.7396 Ratings
Audience polling00 Ratings8.2177 Ratings
Q&A00 Ratings8.2226 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
8x8 Work
-
Ratings
BlueJeans Meetings (discontinued)
8.3
413 Ratings
1% below category average
User authentication00 Ratings8.0283 Ratings
Participant roles & permissions00 Ratings8.4386 Ratings
Confidential attendee list00 Ratings8.5253 Ratings
Best Alternatives
8x8 WorkBlueJeans Meetings (discontinued)
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
ClickMeeting
ClickMeeting
Score 9.4 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
ClickMeeting
ClickMeeting
Score 9.4 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Google Meet
Google Meet
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 WorkBlueJeans Meetings (discontinued)
Likelihood to Recommend
8.4
(408 ratings)
8.4
(568 ratings)
Likelihood to Renew
9.9
(24 ratings)
4.7
(23 ratings)
Usability
9.4
(54 ratings)
8.8
(203 ratings)
Availability
9.2
(9 ratings)
9.6
(8 ratings)
Performance
8.9
(9 ratings)
5.5
(8 ratings)
Support Rating
7.7
(139 ratings)
5.3
(17 ratings)
In-Person Training
9.2
(3 ratings)
-
(0 ratings)
Online Training
8.8
(3 ratings)
9.0
(3 ratings)
Implementation Rating
9.1
(13 ratings)
6.0
(16 ratings)
Configurability
8.5
(8 ratings)
6.1
(6 ratings)
Contract Terms and Pricing Model
8.2
(9 ratings)
-
(0 ratings)
Ease of integration
9.1
(6 ratings)
5.5
(6 ratings)
Product Scalability
8.6
(9 ratings)
4.3
(7 ratings)
Professional Services
8.8
(7 ratings)
-
(0 ratings)
Vendor post-sale
7.0
(7 ratings)
5.1
(5 ratings)
Vendor pre-sale
7.0
(7 ratings)
5.1
(5 ratings)
User Testimonials
8x8 WorkBlueJeans Meetings (discontinued)
Likelihood to Recommend
8x8, Inc.
8x8 is well suited for our small private practice. Even though we are close to each other, it makes managing and transferring calls effortless. Concurrent calls are also a strong suit. Even if two people are logged into the same user account, being able to answer two lines at the same time and flip between devices is a great feature to have.
Read full review
Discontinued Products
  • Collaboration with team members, clients and partners who spread out across the globe is made simple by Bluejeans meeting. As an Application developer it is easier for me to collaborate with people from various cultures and time zones so this is very important.
  • For code review , it plays an excellent role, it enables real time screen sharing and code discussion among my team, this facilitate quicker and more effective bug detection and correction.
  • Pair programming is a great use for it. It make possible for two programmers to collaborate on same code even when they are not physically near to each other.
Read full review
Pros
8x8, Inc.
  • Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
  • Integrates with email systems to provide a unified view of customer interactions.
  • Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
Read full review
Discontinued Products
  • Bluejeans' ability to record meetings would be beneficial for future references like If I ever needed to revisit a discussion or training sessions, I could access the recorded content, eliminating the need to take extensive notes during meeting.
  • Calendar program and messaging services are just a couple of the productivity and collaboration tools that Bluejeans frequently integrates with, scheduling of meeting and team members communication would become more efficient as a result.
  • Typically, bluejeans provides mobile app, making it usable on tables and smartphone, this enables me to take part in a meeting even if I am not near a computer system.
Read full review
Cons
8x8, Inc.
  • 8x8's emails with billing info or auto-payments does not attach a pdf copy of the invoice for reference; you have to log in to your dashboard and navigate through several links to obtain a copy of your invoice, which is frankly just inconvenient.
  • While 8x8 is very feature rich, a lot of it appears to be oriented towards call centers and therefore may not be required or useful for small offices (like ours).
  • While 8x8 is very responsive to issues affecting its system, the frequent update alerts can become distracting.
Read full review
Discontinued Products
  • Video quality is different between their desktop app version and web browser version
  • I prefer using Bluejeans web browser version but it lack many features which are there in their Desktop App version, which is really disappointing.
  • Not a big issue but if they decrease their pricing, it will be great
Read full review
Likelihood to Renew
8x8, Inc.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
Read full review
Discontinued Products
I have used many other competing platforms platforms; however, despite the fact that BlueJeans lacks certain features others offer, familiarity, ease of use, and several things BlueJeans does better than others mean that I will stick to BlueJeans. Further, whenever I have faced a problem, I have found BlueJeans support excellent overall; no lengthy wait to understand and resolve an issue. Good product, great support, BOTH TESTED OVER TIME; I do not have an incentive to move to another platform.
Read full review
Usability
8x8, Inc.
Again for a large call center with many needs, and full time people to manage this may be a good system, but for a small business needing a phone system in my opinion it is overly complicated and difficult to manage without multiple calls on support.
Read full review
Discontinued Products
I don't have much experience of joining a meeting from an attendee of someone else's. As for joining a meeting I've created, it's very easy. For recurring meetings, I find the meeting in my list, and if it's near the time to start, there will be a "Join" button, and I just push that. After that, it gives me the options for joining -- video, audio, phone, screen share only. It remembers my previous choices, so mostly I just can click by that. As for attendees joining, there do seem to be connection problems from time to time and people have to log off and come back on, but we had that trouble with GoToMeeting also. Being able to mute attendees is much better in BlueJeans. When we had GoToMeeting, I constantly had problems with people joining by phone incorrectly, such that they didn't even show up in the meeting list and thus I couldn't mute them when needed.
Read full review
Reliability and Availability
8x8, Inc.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
Read full review
Discontinued Products
I have to give this a 10 rating as we have never had issues with availability. Now "quality" is a different subject
Read full review
Performance
8x8, Inc.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Read full review
Discontinued Products
This has been a continual issue with our organization. We are a IP/H323 infrastructure so we integrate BlueJeans via the IP/H323 connections to the cloud. We still have inconsistent results with calls. Some work without issue and some calls are horribly choppy and at times freeze. If I have one complaint or reason to seek out a different competitor its this
Read full review
Support Rating
8x8, Inc.
8x8 support can be phenomenal. After getting in touch with a support member, all of my problems are either solved right away or throughout a small time frame, fine-tuned to my circumstance/issue. Whether they are following up via phone call or email, I have full confidence and faith that any matter will be resolved. Trying to contact the support team is where things get a bit tricky. Raising an issue in the chat can be taxing as we are mostly referred to the general FAQ section of the site. Although it may be helpful to some, it does nothing for those of us that have very specific problems. If each account holder can receive access to a customer service line that differs from non-member account holders, I think we'd have a higher level of trust and a lower level of frustration.
Read full review
Discontinued Products
In all these years, there has been ONE instance when a problem I pointed out (with screenshots, no less) was DENIED. That apart, though there have been a few instances where there has been a delay in resolution (more to do with offering new features), I have NEVER felt frustrated about help not being on hand when I needed it most.
Read full review
In-Person Training
8x8, Inc.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
Read full review
Discontinued Products
No answers on this topic
Online Training
8x8, Inc.
online (video) training is good. No issues.
Read full review
Discontinued Products
It is straight forward and easy to understand
Read full review
Implementation Rating
8x8, Inc.
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
Read full review
Discontinued Products
For me its a simple video conferencing call tool, and implementation is simply setup user account give quick tutorial during the newhire orientation faze and then the user is good to go. There is not much you need to do to get this operational. sure if you want more security there are a couple extra steps but overall simply
Read full review
Alternatives Considered
8x8, Inc.
Hands down 8x8 is superior to the Spectrum Ring Central that we had tried. Interestingly, they supplied the same phone hardware but were unable to suggest an adapter for wifi for the phones. Cost wise very similar but customer experience very different. Above all else, the quality of customer service has made all the difference
Read full review
Discontinued Products
Select Blujeans Meetings because it allows me to better convey my ideas and at the same time build trust through real-time videoconferences. As well as sharing documents and presentations via screen sharing, I love the option to record play and then share the recording to colleagues who couldn't attend is what's needed.
Read full review
Contract Terms and Pricing Model
8x8, Inc.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
Read full review
Discontinued Products
No answers on this topic
Scalability
8x8, Inc.
8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.
Read full review
Discontinued Products
I believe BlueJeans is easy to scale, but we have a different business model that requires a more central scheduling need. Most vendors operate on an enterprise wide environment with a one to one licensing. We have a centralized group of video administrators and schedulers that do the majority of the scheduling for multiple departments. Because we are a centralized scheduling group we need shared access to on schedule not multiple users delegating access to one another. I.E. if I have 5 schedulers, under the current licensing they would each have individual accounts and delegating those accounts to one another. So when receiving a support call they have to search 5 individual schedules to make changes to meetings. This I think is a valid need even for smaller businesses that just have a few schedulers for the rest of the groups. It would be easier if it scaled within the individual accounts
Read full review
Professional Services
8x8, Inc.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
Read full review
Discontinued Products
No answers on this topic
Return on Investment
8x8, Inc.
  • It's been amazing. We used to have so many complaints about call quality, phone calls cutting in and out, tons of calls where it was dead air, dropped calls etc. Since switching back to 8x8 we have not had one complaint, which is great for business! Being able to communicate with our clients is the only way for us to have a positive ROI!
Read full review
Discontinued Products
  • All-Hands meetings were improved to feel less like a prerecorded video show and more like an actual conversation using BlueJeans.
  • Client meetings remained smooth in the transition to working-from-home with easy video calling and scheduling.
  • These were the main points that helped my department, as I am unfamiliar with how BlueJeans was implemented in external sales uses, but I imagine it was equally helpful for meetings when in-person was not available.
Read full review
ScreenShots

BlueJeans Meetings (discontinued) Screenshots

Screenshot of BlueJeans MeetingsScreenshot of BlueJeans Smart MeetingsScreenshot of BlueJeans Collab Board