What users are saying about
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64 Ratings
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Top Rated
444 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101

BlueJeans

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Top Rated
444 Ratings
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Score 8.7 out of 101

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

BlueJeans

BlueJeans is well-suited for our group meetings of about 15 people, and also well-suited for one-on-one screen sharing. Something along that line that I like is also the feature of "screen share only." Sometimes I start talking to someone on the phone, and we realize it would be better to see each other's screens. I can give them my permanent personal meeting ID and we can join as "screen share only," still talking on the phone, so that we don't have to switch audio but can just keep talking as we get the screen set up. As for where it's less appropriate, if you are screen sharing and rely a lot on chat, especially chat that cannot be seen by others, it's not well-suited for that.
J Lee Harshbarger profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
BlueJeans
Hosted PBX
8x8 Virtual Office
8.4
BlueJeans
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
BlueJeans
User templates
8x8 Virtual Office
6.5
BlueJeans
Call reports
8x8 Virtual Office
7.7
BlueJeans
Directory of employee names
8x8 Virtual Office
8.6
BlueJeans

Call Management

8x8 Virtual Office
8.6
BlueJeans
Answering rules
8x8 Virtual Office
8.7
BlueJeans
Call recording
8x8 Virtual Office
8.8
BlueJeans
Call park
8x8 Virtual Office
8.2
BlueJeans
Call screening
8x8 Virtual Office
8.5
BlueJeans
Message alerts
8x8 Virtual Office
8.9
BlueJeans

VoIP system collaboration

8x8 Virtual Office
7.8
BlueJeans
Video conferencing
8x8 Virtual Office
7.5
BlueJeans
Audio conferencing
8x8 Virtual Office
8.1
BlueJeans

Mobile apps

8x8 Virtual Office
7.5
BlueJeans
Mobile app for iOS
8x8 Virtual Office
7.5
BlueJeans
Mobile app for Android
8x8 Virtual Office
7.6
BlueJeans

Performance & Compatibility of Online Events Software

8x8 Virtual Office
BlueJeans
8.3
High quality audio
8x8 Virtual Office
BlueJeans
8.5
High quality video
8x8 Virtual Office
BlueJeans
8.6
Low bandwidth requirements
8x8 Virtual Office
BlueJeans
7.6
Mobile support
8x8 Virtual Office
BlueJeans
8.4

Screen Sharing

8x8 Virtual Office
BlueJeans
8.3
Desktop sharing
8x8 Virtual Office
BlueJeans
8.8
Whiteboards
8x8 Virtual Office
BlueJeans
7.8

Online Meetings / Events

8x8 Virtual Office
BlueJeans
8.2
Calendar integration
8x8 Virtual Office
BlueJeans
8.2
Meeting initiation
8x8 Virtual Office
BlueJeans
8.5
Integrates with social media
8x8 Virtual Office
BlueJeans
7.4
Record meetings / events
8x8 Virtual Office
BlueJeans
8.7
Slideshows
8x8 Virtual Office
BlueJeans
8.4

Online Events Collaboration

8x8 Virtual Office
BlueJeans
8.2
Live chat
8x8 Virtual Office
BlueJeans
8.5
Audience polling
8x8 Virtual Office
BlueJeans
8.1
Q&A
8x8 Virtual Office
BlueJeans
8.2

Online Events Security

8x8 Virtual Office
BlueJeans
8.2
User authentication
8x8 Virtual Office
BlueJeans
8.5
Participant roles & permissions
8x8 Virtual Office
BlueJeans
8.1
Confidential attendee list
8x8 Virtual Office
BlueJeans
8.1

Pros

8x8 Virtual Office

  • Allows for anywhere/anytime call and text
  • Allows employees to keep personal phones but have a separate business phone number
  • Store our client calls for QA purposes
No photo available

BlueJeans

  • The sound is always clear -- a number of employees have commented on that. We used to use GoToMeeting, and when we got BlueJeans, that was the most frequent comment about why they liked BlueJeans better. I've used GoToMeeting with our company and attended WebEx and Zoom with other companies, and while there are generally no complaints about the sound at the others, something about BlueJeans sound seems exceptionally clear.
  • It's cheap. I'm not sure about the current price comparison, but when we switched from GoToMeeting to BlueJeans, BlueJeans was about one-third of the price of GoToMeeting.
  • It's easy to use. I've had much fewer issues with people joining, being able to mute them, and things of that nature than I had with GoToMeeting. Screen sharing is easier also. There's also a permanent personal meeting number that I can use anytime for an instant, unplanned meeting.
  • Customer support has been excellent. They're generally easy to get in contact with and are knowledgeable and helpful.
J Lee Harshbarger profile photo

Cons

8x8 Virtual Office

  • Doesn't always work, meaning we have had several downtime issues
  • Calls were erased or not being stored for a period of time
No photo available

BlueJeans

  • One thing that I liked better about GoToMeeting was the separation of the chat box from the main screen. It's important to be able to see the chat box while I'm presenting, but the way it's set up on BlueJeans, it's combined with the main screen and so it's quite inconvenient. Another problem with this is that if I'm sharing my screen for presenting, when I look at the chats-- which would even include private chats-- they show up for everyone to see. This is a major flaw. The chat box should be separate.
  • I have recurring meetings, with meeting numbers, which I would like to send out reminders of to team members. In version 1 of BlueJeans, I could copy and paste those. In the current version (2), I cannot; I have to memorize and type them in manually to my reminder messages. For my permanent person meeting number, I can copy it easily. However, this is not possible with other meeting IDs. Why would they make the meeting numbers not possible to copy?
  • Similarly, in version 1, after the meeting, I could copy the chat box, which I kept with the meeting's presentation and meeting minutes for recordkeeping. The chats could also remind me who said what in the meeting for the purpose of writing my meeting minutes. With version 2, chat is no longer copiable, so I have to use multiple screenshots to get all the chats -- what a pain.
  • Scheduling meetings is not convenient. It forces me to a web page to do so.
J Lee Harshbarger profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

BlueJeans

BlueJeans 8.5
Based on 10 answers
As long as Microsoft Office365 doesn't catch up the features and easiness gap, Bluejeans remains a solid comprehensive meeting solution.
Giovanni (Jan) Pasotto profile photo

Usability

8x8 Virtual Office

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 8.8
Based on 210 answers
Joining a BlueJeans meeting, from the simple instructions in the meeting invite, to the easy 2-step installation of the desktop client and simple configuration, is a seamless and intuitive experience that comes easy even for those using devices with non-supported languages. Once in the meeting itself, the minimal clutter of the interface and easy to see buttons make for an overall satisfying meeting experience.
H. Kipsang Choge profile photo

Reliability and Availability

8x8 Virtual Office

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 10.0
Based on 2 answers
BlueJeans if usually available when we need it. We have used it on holidays, on weekends, and at all times of days with no problem. BlueJeans is also very communicative when there are issues affecting availability....
Marcus Manderson profile photo

Performance

8x8 Virtual Office

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 9.0
Based on 2 answers
BlueJeans is fairly quick at loading when we need things to load.
Marcus Manderson profile photo

Support

8x8 Virtual Office

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 8.7
Based on 7 answers
Support is pretty good and reliable. The confusing part on our end is that we seem to meet a new support person every 2-3 months...
Marcus Manderson profile photo

Online Training

8x8 Virtual Office

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 8.0
Based on 1 answer
It is straight forward and easy to understand
Marcus Manderson profile photo

Implementation

8x8 Virtual Office

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 9.0
Based on 7 answers
It was not as hard as initially thought
Marcus Manderson profile photo

Alternatives Considered

8x8 Virtual Office

This is the first 8x8 product that I have evaluated.
No photo available

BlueJeans

Zoom, GoToMeeting, UberConference, Highfive, Skype, Hangouts, WebEx
Brett Hill profile photo

Scalability

8x8 Virtual Office

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 8.5
Based on 2 answers
Options are provided to scale up or down the software based on needs.
Marcus Manderson profile photo

Return on Investment

8x8 Virtual Office

  • Service was reliable just lacking on the mobile app side.
  • Do not recommend because of deceptive contract terms, but as long as you're aware of them the price is not bad. Less expensive than competitors and has more features than similarly priced services.
  • Low up-front cost so good for small businesses, and offers expandability and portability at a low price point. Long-term costs are higher than investing in your own equipment but doesn't require IT staff.
Sam Shearin profile photo

BlueJeans

  • The Executive Board has saved time and money by scheduling meetings through BlueJeans.
  • The college has increased enrollment of remote learners who attend class live.
  • Students who are sick or encountered childcare issues may still attend class with BlueJeans.
  • Remote learners benefit from the classroom experience, even if they are 8 hours away from campus.
Daniel P. Geer, MMin, MATS profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

BlueJeans

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

Add comparison