What users are saying about
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133 Ratings
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Top Rated
474 Ratings

8x8 Virtual Office

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133 Ratings
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Score 6.9 out of 101

BlueJeans

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Top Rated
474 Ratings
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Score 8.7 out of 101

Likelihood to Recommend

8x8 Virtual Office

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

BlueJeans

Overall, BlueJeans got the job done. It was rarely ever down and making a call was fairly straightforward. It had an ability to set up a speed dial to a meeting ID from a room system which was handy. We used it for a weekly 15 minute stand up meeting to connect the Seattle and NY teams every Monday and it worked well most of the time.
Adam Martin profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
BlueJeans
Hosted PBX
8x8 Virtual Office
8.0
BlueJeans
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
BlueJeans
User templates
8x8 Virtual Office
6.5
BlueJeans
Call reports
8x8 Virtual Office
7.5
BlueJeans
Directory of employee names
8x8 Virtual Office
8.6
BlueJeans

Call Management

8x8 Virtual Office
8.5
BlueJeans
Answering rules
8x8 Virtual Office
8.5
BlueJeans
Call recording
8x8 Virtual Office
8.8
BlueJeans
Call park
8x8 Virtual Office
8.0
BlueJeans
Call screening
8x8 Virtual Office
8.5
BlueJeans
Message alerts
8x8 Virtual Office
8.8
BlueJeans

VoIP system collaboration

8x8 Virtual Office
7.6
BlueJeans
Video conferencing
8x8 Virtual Office
7.3
BlueJeans
Audio conferencing
8x8 Virtual Office
7.9
BlueJeans

Mobile apps

8x8 Virtual Office
7.5
BlueJeans
Mobile app for iOS
8x8 Virtual Office
7.5
BlueJeans
Mobile app for Android
8x8 Virtual Office
7.5
BlueJeans

Performance & Compatibility of Online Events Software

8x8 Virtual Office
BlueJeans
8.2
High quality audio
8x8 Virtual Office
BlueJeans
8.5
High quality video
8x8 Virtual Office
BlueJeans
8.5
Low bandwidth requirements
8x8 Virtual Office
BlueJeans
7.6
Mobile support
8x8 Virtual Office
BlueJeans
8.4

Screen Sharing

8x8 Virtual Office
BlueJeans
8.2
Desktop sharing
8x8 Virtual Office
BlueJeans
8.7
Whiteboards
8x8 Virtual Office
BlueJeans
7.7

Online Meetings / Events

8x8 Virtual Office
BlueJeans
8.2
Calendar integration
8x8 Virtual Office
BlueJeans
8.2
Meeting initiation
8x8 Virtual Office
BlueJeans
8.5
Integrates with social media
8x8 Virtual Office
BlueJeans
7.4
Record meetings / events
8x8 Virtual Office
BlueJeans
8.7
Slideshows
8x8 Virtual Office
BlueJeans
8.3

Online Events Collaboration

8x8 Virtual Office
BlueJeans
8.2
Live chat
8x8 Virtual Office
BlueJeans
8.4
Audience polling
8x8 Virtual Office
BlueJeans
8.0
Q&A
8x8 Virtual Office
BlueJeans
8.1

Online Events Security

8x8 Virtual Office
BlueJeans
8.3
User authentication
8x8 Virtual Office
BlueJeans
8.5
Participant roles & permissions
8x8 Virtual Office
BlueJeans
8.1
Confidential attendee list
8x8 Virtual Office
BlueJeans
8.1

Pros

8x8 Virtual Office

  • The control panel is great and gives us full flexibility over how our system is configured.
  • The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
  • The smartphone app is great and is just like having your fully-functional desk phone in your pocket.
Andrew Steven profile photo

BlueJeans

  • High Quality video
  • High Quality audio
  • Low latency
  • Excellent customer support
Ashley Cooke profile photo

Cons

8x8 Virtual Office

  • A good VOIP experience relies on good connectivity, so it's frustrating when your mobile phone network doesn't give you a strong or fast enough signal for a seamless experience. This isn't an 8x8 issue, but 8x8 are affected by the weak links in the chain.
Andrew Steven profile photo

BlueJeans

  • I think the app has stopped being so intuitive over the years
  • The quality of the video is good but sometimes it takes a few minutes to adjust the quality
  • I think it would be a great idea if BlueJeans develops its own hardware, camera, microphones, etc.
Mauro Osvaldo Sepulveda Gutierrez profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
its functionality and stability are amazing
Kwame H. Baptiste profile photo

BlueJeans

BlueJeans 8.4
Based on 10 answers
We are heavily invested in another platform. However the features are not quite the same as BlueJeans. If they do become more like BlueJeans (especially the video sharing), then our need for BlueJeans would significantly decrease. An even better option would be if they bought BlueJeans...
Marcus Manderson profile photo

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

BlueJeans

BlueJeans 8.8
Based on 211 answers
Joining a meeting is easy. The options and instructions provided are pretty straightforward. The only issues we have had is people not knowing if they are muted on their mics or not.
Marcus Manderson profile photo

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

BlueJeans

BlueJeans 10.0
Based on 2 answers
BlueJeans if usually available when we need it. We have used it on holidays, on weekends, and at all times of days with no problem. BlueJeans is also very communicative when there are issues affecting availability....
Marcus Manderson profile photo

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

BlueJeans

BlueJeans 9.0
Based on 2 answers
BlueJeans is fairly quick at loading when we need things to load.
Marcus Manderson profile photo

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

BlueJeans

BlueJeans 8.7
Based on 7 answers
They've been easy to contact, knowledgeable, and helpful. Tickets aren't left to die. Most of the time we don't need them, but in January 2018 when they switched from version 1 to 2, we needed support extensively, and this is the kind of situation where you learn what a company's support is really like. The version change was a disaster for us -- everything worked fine in 1, but in 2 we couldn't even hold a meeting because it keep disconnecting everyone, or audio didn't work, and all kinds of craziness, especially for people with Windows computers. They couldn't figure out what the problem was because they could not reproduce it. We finally asked them to give us version 1 back, and they did, but they continued to work on the issue until it finally got resolved. It took a couple months, but once it got resolved, we haven't had troubles with version 2 anymore.
J Lee Harshbarger profile photo

Online Training

8x8 Virtual Office

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 8.0
Based on 1 answer
It is straight forward and easy to understand
Marcus Manderson profile photo

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

BlueJeans

BlueJeans 9.0
Based on 7 answers
It was not as hard as initially thought
Marcus Manderson profile photo

Alternatives Considered

8x8 Virtual Office

When looking at phone systems for my office several years ago, I reviewed three different systems that were recommended to me. The 8x8 sales person who made the original presentation was extremely helpful in identifying the things I needed to fit my particular single office situation. She didn't try to sell me more that I needed.
No photo available

BlueJeans

Honestly, I haven't used these platforms very much at all. Google Hangouts was awful, terrible quality audio and video. Zoom was fine- we used the free version but it cut off after 40 minutes and had to keep sending each other a link. So I'm not really sure. Skype-- Eh. I can never remember my password and I think I have like three Skype accounts and usernames. It's been a while since I've used them.
Dara Naphan profile photo

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

BlueJeans

BlueJeans 8.5
Based on 2 answers
Options are provided to scale up or down the software based on needs.
Marcus Manderson profile photo

Return on Investment

8x8 Virtual Office

  • The service is expensive, but it's more than worth it when you compare it to the time you save! You might traditionally spend several hours setting up a new phone system with multiples lines, i.e. setting up extensions, names, call routing, etc. I've done it on a traditional system, and it can be a full-day project! Virtual Office has everything automated and practically set up for you. Set up is as simple as going to the dashboard online, and clicking the appropriate buttons to do what you need to do. So easy!
  • You also save time with voicemails. With a busy office and most callers calling into the main line (not into individual/direct lines), voicemails can pile up pretty quick. If you missed an important call, you can go directly to THAT particular voicemail and listen, and save the others for later. And you can get that voicemail however you'd like. You don't have to dial up your voicemail, press this or that to listen, bypass other voicemails, etc. You can listen right on your PC or laptop, you can receive an audio file sent to your e-mail, etc. So very convenient and saves a load of time!
No photo available

BlueJeans

  • First off, I just want to say that there were quite a few things on that previous page that I didn't know about! What is Whiteboard? Polling? Maybe I haven't been reading my emails from Blue Jeans very closely but I was completely unaware of these features.
  • It has allowed us to carry out our grant-funded project and assessment of it. Of course this isn't the only software that would have allowed us to complete our work, but it was recommended to us by someone and we decided to give it a go.
  • For virtual meetings, it has definitely allowed our research group to stay on top of projects. Some of our team members are quite mobile and are frequently in other states so it has kept us working on projects whereas in the past (the 2000s??) this would not have been possible.
Dara Naphan profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BlueJeans

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

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