What users are saying about

8x8 Virtual Office

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63 Ratings
56 Ratings

8x8 Virtual Office

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63 Ratings
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Score 7.3 out of 101
56 Ratings
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Score 7.1 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Bullhorn CRM

Easy to enter data from ATS and CRM sides. Doesn't time-out frequently. A lot of customization available.
June Burchfield - LION profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Bullhorn CRM
Hosted PBX
8x8 Virtual Office
8.4
Bullhorn CRM
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Bullhorn CRM
User templates
8x8 Virtual Office
6.5
Bullhorn CRM
Call reports
8x8 Virtual Office
7.7
Bullhorn CRM
Directory of employee names
8x8 Virtual Office
8.6
Bullhorn CRM

Call Management

8x8 Virtual Office
8.6
Bullhorn CRM
Answering rules
8x8 Virtual Office
8.7
Bullhorn CRM
Call recording
8x8 Virtual Office
8.8
Bullhorn CRM
Call park
8x8 Virtual Office
8.2
Bullhorn CRM
Call screening
8x8 Virtual Office
8.4
Bullhorn CRM
Message alerts
8x8 Virtual Office
8.9
Bullhorn CRM

VoIP system collaboration

8x8 Virtual Office
7.8
Bullhorn CRM
Video conferencing
8x8 Virtual Office
7.5
Bullhorn CRM
Audio conferencing
8x8 Virtual Office
8.1
Bullhorn CRM

Mobile apps

8x8 Virtual Office
7.5
Bullhorn CRM
Mobile app for iOS
8x8 Virtual Office
7.5
Bullhorn CRM
Mobile app for Android
8x8 Virtual Office
7.6
Bullhorn CRM

Sales Force Automation

8x8 Virtual Office
Bullhorn CRM
7.4
Customer data management / contact management
8x8 Virtual Office
Bullhorn CRM
8.8
Workflow management
8x8 Virtual Office
Bullhorn CRM
7.3
Territory management
8x8 Virtual Office
Bullhorn CRM
6.1
Opportunity management
8x8 Virtual Office
Bullhorn CRM
7.5
Integration with email client (e.g., Outlook or Gmail)
8x8 Virtual Office
Bullhorn CRM
9.0
Contract management
8x8 Virtual Office
Bullhorn CRM
6.4
Quote & order management
8x8 Virtual Office
Bullhorn CRM
6.1
Interaction tracking
8x8 Virtual Office
Bullhorn CRM
8.2
Channel / partner relationship management
8x8 Virtual Office
Bullhorn CRM
7.5

Customer Service & Support

8x8 Virtual Office
Bullhorn CRM
7.4
Case management
8x8 Virtual Office
Bullhorn CRM
7.2
Call center management
8x8 Virtual Office
Bullhorn CRM
7.3
Help desk management
8x8 Virtual Office
Bullhorn CRM
7.6

Marketing Automation

8x8 Virtual Office
Bullhorn CRM
7.4
Lead management
8x8 Virtual Office
Bullhorn CRM
7.6
Email marketing
8x8 Virtual Office
Bullhorn CRM
7.1

CRM Project Management

8x8 Virtual Office
Bullhorn CRM
7.8
Task management
8x8 Virtual Office
Bullhorn CRM
8.9
Billing and invoicing management
8x8 Virtual Office
Bullhorn CRM
7.1
Reporting
8x8 Virtual Office
Bullhorn CRM
7.3

CRM Reporting & Analytics

8x8 Virtual Office
Bullhorn CRM
6.7
Forecasting
8x8 Virtual Office
Bullhorn CRM
6.8
Pipeline visualization
8x8 Virtual Office
Bullhorn CRM
7.4
Customizable reports
8x8 Virtual Office
Bullhorn CRM
5.9

Customization

8x8 Virtual Office
Bullhorn CRM
8.0
Custom fields
8x8 Virtual Office
Bullhorn CRM
7.7
Custom objects
8x8 Virtual Office
Bullhorn CRM
7.8
Scripting environment
8x8 Virtual Office
Bullhorn CRM
8.2
API for custom integration
8x8 Virtual Office
Bullhorn CRM
8.3

Security

8x8 Virtual Office
Bullhorn CRM
8.1
Single sign-on capability
8x8 Virtual Office
Bullhorn CRM
8.1
Role-based user permissions
8x8 Virtual Office
Bullhorn CRM
8.1

Social CRM

8x8 Virtual Office
Bullhorn CRM
6.2
Social data
8x8 Virtual Office
Bullhorn CRM
5.9
Social engagement
8x8 Virtual Office
Bullhorn CRM
6.5

Integrations with 3rd-party Software

8x8 Virtual Office
Bullhorn CRM
6.9
Marketing automation
8x8 Virtual Office
Bullhorn CRM
7.0
Compensation management
8x8 Virtual Office
Bullhorn CRM
6.7

Platform

8x8 Virtual Office
Bullhorn CRM
6.0
Mobile access
8x8 Virtual Office
Bullhorn CRM
6.0

Pros

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl profile photo
  • Reporting - It is very easy to track reports and look at statistics/vitals for each recruiter and salesperson within any timetable.
Adam Oakes profile photo

Cons

  • I have no feedback in this area. 8x8 has been a great solution for me, and at this time I have no suggestions for improvement.
Alex Garcia profile photo
  • I would like more customization options. It is getting better, but there is a long way to go.
  • The training leave a lot to be desired. There are almost always technical issues, and you can tell the sessions are prerecorded.
  • The new reporting add-on, Canvas, is powerful, but there is not enough instruction on how to use it.
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Bullhorn CRM9.2
Based on 3 answers
Bullhorn is a great tool, I see no reason to move to a competitor
Sarah Citron (LION) profile photo

Usability

No score
No answers yet
No answers on this topic
Bullhorn CRM8.6
Based on 4 answers
Super intuitive. Strong leadership in the organization that cares about making a difference and unique technology. Easy to use and learn.
Functional. Makes my work easier and aids in team member collaboration. So many features that are cross finctional. And Bullhorn continues to offer more - they are obviously committed to the recruiting and sales space
Derek Rose profile photo

Support

No score
No answers yet
No answers on this topic
Bullhorn CRM10.0
Based on 1 answer
Professional, courteous and efficient
Jeff Asselin profile photo

Alternatives Considered

More powerful and flexible than Comcast VOIP, for less money and with fax capabilities.
Aaron Kendal profile photo
Bullhorn is one of the best products available.
Jessica Muchemwa profile photo

Return on Investment

  • For my company, the move to a cloud-based phone service that offers all communication forms is going to save over $500,000 per year.
  • The move to the cloud saved us from having to replace soon to be end-of-life hardware and re-allocate the human resources that were managing the hardware. This is additional savings to the $500,000 mentioned above.
  • The move also allowed us to cancel our GoToMeeting contract and leverage Google and 8x8 Meeting Services.
Andy Breitsprecher profile photo
  • Bullhorn has helped us reach our objectives, and the new Client Portal and webinars are very helpful in helping us fully utilize all the functionality Bullhorn offers as well as the new features they add every month.
Jessica Muchemwa profile photo

Screenshots

8x8 Virtual Office

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Bullhorn CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Bullhorn CRM More Information