What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Bullhorn CRM<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
52 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101

Bullhorn CRM<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
52 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.4 out of 101

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Likelihood to Recommend

8x8 Virtual Office

In a business environment where you want a phone setup with a number, or a virtual setup on a desktop, 8x8 is the way to go. The virtual app is really great! It has a Do Not Disturb (DND) mode for when you're busy and you can just use the computers config (mic and sound) to run it. Awesome!
No photo available

Bullhorn CRM

Bullhorn is well suited for any staffing organization. They continue to invest in and listen to their customers for ways to continually improve their product and to make changes that enhance the user experience. The ability to configure and customize the work flow for your organization is key, and a lot of that can be accomplished out of the box.
Wendy Kennah profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Bullhorn CRM
Hosted PBX
8x8 Virtual Office
9.8
Bullhorn CRM
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.0
Bullhorn CRM
User templates
8x8 Virtual Office
9.1
Bullhorn CRM
Call reports
8x8 Virtual Office
8.2
Bullhorn CRM
Directory of employee names
8x8 Virtual Office
7.6
Bullhorn CRM

Call Management

8x8 Virtual Office
8.8
Bullhorn CRM
Answering rules
8x8 Virtual Office
9.4
Bullhorn CRM
Call recording
8x8 Virtual Office
9.4
Bullhorn CRM
Call park
8x8 Virtual Office
9.4
Bullhorn CRM
Call screening
8x8 Virtual Office
7.0
Bullhorn CRM
Message alerts
8x8 Virtual Office
8.9
Bullhorn CRM

VoIP system collaboration

8x8 Virtual Office
8.0
Bullhorn CRM
Video conferencing
8x8 Virtual Office
7.9
Bullhorn CRM
Audio conferencing
8x8 Virtual Office
8.1
Bullhorn CRM

Mobile apps

8x8 Virtual Office
8.5
Bullhorn CRM
Mobile app for iOS
8x8 Virtual Office
8.8
Bullhorn CRM
Mobile app for Android
8x8 Virtual Office
8.2
Bullhorn CRM

Sales Force Automation

8x8 Virtual Office
Bullhorn CRM
7.4
Customer data management / contact management
8x8 Virtual Office
Bullhorn CRM
8.7
Workflow management
8x8 Virtual Office
Bullhorn CRM
7.3
Territory management
8x8 Virtual Office
Bullhorn CRM
6.3
Opportunity management
8x8 Virtual Office
Bullhorn CRM
7.5
Integration with email client (e.g., Outlook or Gmail)
8x8 Virtual Office
Bullhorn CRM
8.9
Contract management
8x8 Virtual Office
Bullhorn CRM
6.4
Quote & order management
8x8 Virtual Office
Bullhorn CRM
6.0
Interaction tracking
8x8 Virtual Office
Bullhorn CRM
8.2
Channel / partner relationship management
8x8 Virtual Office
Bullhorn CRM
7.5

Customer Service & Support

8x8 Virtual Office
Bullhorn CRM
7.5
Case management
8x8 Virtual Office
Bullhorn CRM
7.3
Call center management
8x8 Virtual Office
Bullhorn CRM
7.4
Help desk management
8x8 Virtual Office
Bullhorn CRM
7.7

Marketing Automation

8x8 Virtual Office
Bullhorn CRM
7.3
Lead management
8x8 Virtual Office
Bullhorn CRM
7.5
Email marketing
8x8 Virtual Office
Bullhorn CRM
7.0

CRM Project Management

8x8 Virtual Office
Bullhorn CRM
7.7
Task management
8x8 Virtual Office
Bullhorn CRM
8.8
Billing and invoicing management
8x8 Virtual Office
Bullhorn CRM
7.1
Reporting
8x8 Virtual Office
Bullhorn CRM
7.3

CRM Reporting & Analytics

8x8 Virtual Office
Bullhorn CRM
6.6
Forecasting
8x8 Virtual Office
Bullhorn CRM
6.7
Pipeline visualization
8x8 Virtual Office
Bullhorn CRM
7.3
Customizable reports
8x8 Virtual Office
Bullhorn CRM
5.9

Customization

8x8 Virtual Office
Bullhorn CRM
7.9
Custom fields
8x8 Virtual Office
Bullhorn CRM
7.6
Custom objects
8x8 Virtual Office
Bullhorn CRM
7.7
Scripting environment
8x8 Virtual Office
Bullhorn CRM
8.1
API for custom integration
8x8 Virtual Office
Bullhorn CRM
8.2

Security

8x8 Virtual Office
Bullhorn CRM
7.8
Single sign-on capability
8x8 Virtual Office
Bullhorn CRM
7.8
Role-based user permissions
8x8 Virtual Office
Bullhorn CRM
7.8

Social CRM

8x8 Virtual Office
Bullhorn CRM
6.1
Social data
8x8 Virtual Office
Bullhorn CRM
5.8
Social engagement
8x8 Virtual Office
Bullhorn CRM
6.3

Integrations with 3rd-party Software

8x8 Virtual Office
Bullhorn CRM
6.8
Marketing automation
8x8 Virtual Office
Bullhorn CRM
6.9
Compensation management
8x8 Virtual Office
Bullhorn CRM
6.7

Platform

8x8 Virtual Office
Bullhorn CRM
6.0
Mobile access
8x8 Virtual Office
Bullhorn CRM
6.0

Pros

  • No issues purchasing the Cisco SPA-122 and SPA-8000 devices.
  • No issues setting up the Cisco SPA-122 and SPA-8000 devices.
  • Cheaper to go with 8x8 service and the Cisco SPA-122 or Cisco SPA-8000 devices than hosting GFI Faxmaker 14 yourself.
Raymond Goins profile photo
  • Candidate Management- it is very easy to track and search your candidates. Candidates are the heart of your ATS in staffing and Bullhorn does a great job of making those candidates accessible.
  • Job Order Management-Being able to keep your job orders managed in a way that keeps you closest to money is a one of the best parts of the system. You can filter your lists, schedule your followups and keep on top of the orders that are the most urgent.
  • Configuration- the ability to configure the tool to the look and feel that matches your business.
  • Bullhorn CRM allows Account Managers to do their prospecting without cluttering the Company and Contact List with Company and Contacts that are not buyers or individuals that do not using staffing, not decision makers, etc. Leads allows AM's to pursue those individual within a different entity until they are vetted as buyers. The opportunities allow you to track those longer range opportunities versus storing them in a notebook or on an excel document. They become company IP for down the road.
  • Configuration of the CRM is huge asset. We have changed and configured our workflow several times over the past few years until we have decided on the workflow we want to move forward with. The tool allowed us to make these changes as we saw fit and without the time and cost of having to go through a PS channel.
  • The Lead and Opportunity dashboards help to keep you on track in a visual way so you can see the time cycle of your leads and opportunities.
Wendy Kennah profile photo

Cons

  • Frequent line congestion/noise and disconnect with the Cisco SPA-122 and Cisco-8000 devices which require you to restart the devices daily
  • Lack of concern from Customer Support
  • Defective equipment for residential customers isn't covered under warranty replacement.
Raymond Goins profile photo
  • Submission Management- Although there is a submission entity in Bullhorn that allows you to do a lot of things, this is one area that could still use improvement in terms of the ability to search web responses more efficiently and displaying of the pay/bill rates that are entered within the submission process. More configuration here would be great.
Wendy Kennah profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Bullhorn CRM9.2
Based on 3 answers
It really helps with improving communication. It is easy to enter and store files. Recording activities helps management keep an eye on things a little better.
Logan Feldstein profile photo

Usability

No score
No answers yet
No answers on this topic
Bullhorn CRM8.4
Based on 4 answers
In general, it is a great tool
Sarah Citron (LION) profile photo

Support

No score
No answers yet
No answers on this topic
Bullhorn CRM10.0
Based on 1 answer
Professional, courteous and efficient
Jeff Asselin profile photo

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Raymond Goins profile photo
Bullhorn is better than both of these products on the Applicant Tracking side. It is really focused on the staffing industry and does a great job of managing candidate profiles. That being said, I feel that Salesforce does a better job of managing sales or account manager contacts. Salesforce has better reporting too
James Reich profile photo

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
Troy Alcorn profile photo
  • Being able to stay organized with candidates and clients
  • Helping connect candidates to jobs
Justin Taylor profile photo

Screenshots

8x8 Virtual Office

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Bullhorn CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details