What users are saying about
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64 Ratings
18 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
18 Ratings
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Score 9.5 out of 101

Likelihood to Recommend

8x8 Virtual Office

I would be hard-pressed to recommend 8x8 Virtual Office. My organization is unhappy with the solution - I hear team members complain about it at least once a week and we have been with the product for three+ years. I'm unaware of other solutions that exist in the market, so the only time I would recommend this is if another, more capable product doesn't exist that is within the same price range.
Kevin Scally profile photo

CallFire

CallFire is perfect if you need a simple, cost-effective solution to broadcast voice or SMS messages with almost no setup. As I mentioned before, it is dead simple to create and run campaigns. That said, as soon as you want to be a bit more dynamic, it's going to take a lot of trial and error. Depending on the complexity of your needs, I might recommend shopping around with a different vendor.
Benjamin Cutler profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
CallFire
7.6
Hosted PBX
8x8 Virtual Office
8.4
CallFire
6.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
CallFire
8.0
User templates
8x8 Virtual Office
6.5
CallFire
7.0
Call reports
8x8 Virtual Office
7.7
CallFire
8.8
Directory of employee names
8x8 Virtual Office
8.6
CallFire
8.3

Call Management

8x8 Virtual Office
8.6
CallFire
8.8
Answering rules
8x8 Virtual Office
8.7
CallFire
8.8
Call recording
8x8 Virtual Office
8.8
CallFire
9.4
Call park
8x8 Virtual Office
8.2
CallFire
8.5
Call screening
8x8 Virtual Office
8.5
CallFire
8.3
Message alerts
8x8 Virtual Office
8.9
CallFire
8.8

VoIP system collaboration

8x8 Virtual Office
7.8
CallFire
10.0
Video conferencing
8x8 Virtual Office
7.5
CallFire
10.0
Audio conferencing
8x8 Virtual Office
8.1
CallFire
10.0

Mobile apps

8x8 Virtual Office
7.5
CallFire
8.3
Mobile app for iOS
8x8 Virtual Office
7.5
CallFire
8.5
Mobile app for Android
8x8 Virtual Office
7.6
CallFire
8.0

Pros

8x8 Virtual Office

  • Unified solution for setting up virtual meetings/conference calls - these meetings typically go smoothly and the application works well on desktop.
  • Active directory of team members.
  • Adding conference call information to Outlook emails via Outlook integration.
Kevin Scally profile photo

CallFire

  • Ability to call a large base of consumers efficiently.
  • Keeps our sales agents engaged and focused with the ease of use.
  • Leaves a personalized voicemail to increase client retention.
Matt Rocco profile photo

Cons

8x8 Virtual Office

  • The application on devices often does not connect when you go to answer a call, so you're left trying to call someone back after essentially hanging up on them.
  • Instant messaging is extremely clunky and takes a very long time to load. Our team uses Slack or Microsoft Teams instead.
  • Versioning of the desktop application isn't consistent. I recently had to reinstall the application and, even though I am installing the newest version and there is no beta version for me to participate in, for some reason some of the functionality is now missing.
Kevin Scally profile photo

CallFire

  • Delay in time that clients pick up.
  • Volume of customers is quite low.
  • Add more features that engage and highlight when customers answer.
Matt Rocco profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

CallFire

CallFire 9.0
Based on 1 answer
There is no reason not to, it has proven effective in the usage
No photo available

Alternatives Considered

8x8 Virtual Office

Only 8x8 offers a desktop phone solution, call center solution and equipment. Having one provider makes things much easier for all and allows for one call if there is an issue.
Mark Weingarten profile photo

CallFire

CallFire has adapted and changed internally ever since I [have] used it. It is has become, quicker, cleaner and much easier to use. I haven't used any other systems, however I thoroughly enjoy the efficiency and ease to build custom campaigns in minutes. I highly recommend CallFire and see it as a great asset for any call center.
Matt Rocco profile photo

Return on Investment

8x8 Virtual Office

  • Saved over 14k in operating expenses and costs the first year.
  • Saved over 24k in operating expenses and costs the second year.
  • Made acquisitions and mergers, on the communication side, efficient and seamless.
Alex Garcia profile photo

CallFire

  • Positive impact - as it has generated repeat customers as everyone is asking to sign up if they would like to receive a phone call telling them when the next auction is up.
Marvin Boldt profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CallFire

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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