What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

CallFire

9 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

CallFire

9 Ratings
Score 7.4 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

CallFire

CallFire is well suited for large companies that do mass marketing or deal with many clients. We deal with clients all over the nation, so this works well for us as far as mass contact methods and as far as different time zones go.
Haley Kennedy profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
CallFire
8.5
Hosted PBX
8x8 Virtual Office
9.8
CallFire
9.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
CallFire
9.0
User templates
8x8 Virtual Office
9.1
CallFire
7.0
Call reports
8x8 Virtual Office
8.1
CallFire
9.0
Directory of employee names
8x8 Virtual Office
7.6
CallFire

Call Management

8x8 Virtual Office
8.8
CallFire
10.0
Answering rules
8x8 Virtual Office
9.4
CallFire
10.0
Call recording
8x8 Virtual Office
9.3
CallFire
10.0
Call park
8x8 Virtual Office
9.4
CallFire
10.0
Call screening
8x8 Virtual Office
6.9
CallFire
Message alerts
8x8 Virtual Office
8.9
CallFire

VoIP system collaboration

8x8 Virtual Office
8.1
CallFire
Video conferencing
8x8 Virtual Office
7.9
CallFire
Audio conferencing
8x8 Virtual Office
8.2
CallFire

Mobile apps

8x8 Virtual Office
8.5
CallFire
Mobile app for iOS
8x8 Virtual Office
8.8
CallFire
Mobile app for Android
8x8 Virtual Office
8.2
CallFire

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
No photo available
  • CallFire has amazing organization as far as categories and campaigns and all aspects go.
  • It is very easy to use and understand! Very user friendly.
  • Customer service and help is awesome! There have been some times when I have needed assistance and they were always so quick to reply.
Haley Kennedy profile photo

Cons

  • Softphone freezes sometimes
  • The android app could use some updates
No photo available
  • CallFire could give more personalization options for companies, so it sounds less like telemarketing and more like a personal phone call.
Haley Kennedy profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
CallFire9.0
Based on 1 answer
There is no reason not to, it has proven effective in the usage
No photo available

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
CallFire has adapted and changed internally ever since I [have] used it. It is has become, quicker, cleaner and much easier to use. I haven't used any other systems, however I thoroughly enjoy the efficiency and ease to build custom campaigns in minutes. I highly recommend CallFire and see it as a great asset for any call center.
Matt Rocco profile photo

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
Ashish Shah profile photo
  • Increased our client bookings drastically.
  • Gives employee interaction with clients a more frequent and relevant approach, and helps with customer service.
Haley Kennedy profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CallFire

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details