What users are saying about
Top Rated
41 Ratings
18 Ratings
Top Rated
41 Ratings
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Score 8 out of 101
18 Ratings
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Score 9.4 out of 101

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Likelihood to Recommend

8x8 Virtual Office

It is a must-have for salespeople or people on the move.
Joe Khoe profile photo

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Chase Muehlheuser profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
CallFire
7.6
Hosted PBX
8x8 Virtual Office
9.6
CallFire
6.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
CallFire
8.0
User templates
8x8 Virtual Office
8.6
CallFire
7.0
Call reports
8x8 Virtual Office
8.1
CallFire
8.8
Directory of employee names
8x8 Virtual Office
8.4
CallFire
8.3

Call Management

8x8 Virtual Office
8.7
CallFire
8.8
Answering rules
8x8 Virtual Office
9.2
CallFire
8.8
Call recording
8x8 Virtual Office
9.2
CallFire
9.4
Call park
8x8 Virtual Office
8.6
CallFire
8.5
Call screening
8x8 Virtual Office
7.8
CallFire
8.3
Message alerts
8x8 Virtual Office
8.9
CallFire
8.8

VoIP system collaboration

8x8 Virtual Office
8.6
CallFire
10.0
Video conferencing
8x8 Virtual Office
8.5
CallFire
10.0
Audio conferencing
8x8 Virtual Office
8.7
CallFire
10.0

Mobile apps

8x8 Virtual Office
8.7
CallFire
8.3
Mobile app for iOS
8x8 Virtual Office
9.2
CallFire
8.5
Mobile app for Android
8x8 Virtual Office
8.3
CallFire
8.0

Pros

  • Great for communicating with your company employees.
  • Convenient for having meetings through the conference bridge.
  • Powerful phone system with many features that can be modified easily to adapt the phone system flexible customer needs.
  • Has everything you need to communicate with businesses in one place: voice, fax, text, meetings, etc.
Joe Khoe profile photo
  • Ability to call a large base of consumers efficiently.
  • Keeps our sales agents engaged and focused with the ease of use.
  • Leaves a personalized voicemail to increase client retention.
Matt Rocco profile photo

Cons

  • Need the ability to send text attached files or pictures to contacts.
  • Need an easier way to block callers with a block phone number button similar to cell phones.
Joe Khoe profile photo
  • Please keep the Cloud Call Center (from what I understand, they were thinking of eliminating it)
  • Add more pricing tiers
  • Add more integration
John Tucker profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
CallFire9.0
Based on 1 answer
There is no reason not to, it has proven effective in the usage
No photo available

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Raymond Goins profile photo
I haven't used any other products, but I am so pleased with CallFire that I will continue using this program.
Haley Kennedy profile photo

Return on Investment

  • 8x8 Customer Service was awful. We received no ROI or valuable knowledge from them.
  • 8x8 saved us about $80 a month in the 2 months we used them.
  • Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.
Raymond Goins profile photo
  • CallFire has had ALL positive impact on my business objectives. For instance I no longer waste time leaving voicemails on machines.
  • On top of not leaving voicemails, when the machine picks up, Callfire "parks" the call and you don't have to wait for anything. Your phone is then calling the next number. Again saving more time. It's amazing how many more calls I can get out in a full day.
  • My other favorite item about this product is that I can take notes at the same time. When I'm done for the day or with my call campaign, I can then access each note for each person. This helps me speed up my notes in our ATS and I capture the appropriate data.
Chase Muehlheuser profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CallFire

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details