What users are saying about
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64 Ratings
1 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
1 Ratings
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Score 10 out of 101

Likelihood to Recommend

8x8 Virtual Office

Solves our Company's business phone issues and allows employees to keep their personal devices in lieu of trying to manage two.
No photo available

CallHippo

CallHippo not only reduced our telephone bills as well as it made our business communication too easy. They make it possible to connect with our clients even while on go. The voice quality is superb and they have great customer support for resolving issues. It's easy to set up the tool at any time on anyone's laptop.
David Rabada profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
CallHippo
Hosted PBX
8x8 Virtual Office
8.4
CallHippo
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
CallHippo
User templates
8x8 Virtual Office
6.5
CallHippo
Call reports
8x8 Virtual Office
7.7
CallHippo
Directory of employee names
8x8 Virtual Office
8.6
CallHippo

Call Management

8x8 Virtual Office
8.6
CallHippo
10.0
Answering rules
8x8 Virtual Office
8.7
CallHippo
10.0
Call recording
8x8 Virtual Office
8.8
CallHippo
10.0
Call park
8x8 Virtual Office
8.2
CallHippo
10.0
Call screening
8x8 Virtual Office
8.5
CallHippo
Message alerts
8x8 Virtual Office
8.9
CallHippo

VoIP system collaboration

8x8 Virtual Office
7.8
CallHippo
Video conferencing
8x8 Virtual Office
7.5
CallHippo
Audio conferencing
8x8 Virtual Office
8.1
CallHippo

Mobile apps

8x8 Virtual Office
7.5
CallHippo
10.0
Mobile app for iOS
8x8 Virtual Office
7.5
CallHippo
Mobile app for Android
8x8 Virtual Office
7.6
CallHippo
10.0

Pros

8x8 Virtual Office

  • Allows for anywhere/anytime call and text
  • Allows employees to keep personal phones but have a separate business phone number
  • Store our client calls for QA purposes
No photo available

CallHippo

  • Affordable
  • Great Features
  • Quality Voice
  • Good customer support
David Rabada profile photo

Cons

8x8 Virtual Office

  • Doesn't always work, meaning we have had several downtime issues
  • Calls were erased or not being stored for a period of time
No photo available

CallHippo

  • Waiting for iOS mobile app
David Rabada profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

CallHippo

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

Only 8x8 offers a desktop phone solution, call center solution and equipment. Having one provider makes things much easier for all and allows for one call if there is an issue.
Mark Weingarten profile photo

CallHippo

No answers on this topic

Return on Investment

8x8 Virtual Office

  • Service was reliable just lacking on the mobile app side.
  • Do not recommend because of deceptive contract terms, but as long as you're aware of them the price is not bad. Less expensive than competitors and has more features than similarly priced services.
  • Low up-front cost so good for small businesses, and offers expandability and portability at a low price point. Long-term costs are higher than investing in your own equipment but doesn't require IT staff.
Sam Shearin profile photo

CallHippo

  • Nice product for business communication
David Rabada profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CallHippo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
5$*
1.  Per Number
Additional Pricing Details

Add comparison