Top Rated
41 Ratings
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Score 8 out of 101
6 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

8x8 Virtual Office

It is very well suited for teams/organizations of all sizes, particularly mid-sized companies that are more mobile. Well suited for travel. Downloading the app on a personal phone and connecting to your desk phone eliminates the need for a "work cell phone". This saves money and the hassle of carrying multiple phones.I cannot think of a scenario where 8x8 use is not well suited.
No photo available

Cisco Business Edition 6000 (BE6000)

We deployed the BE6000 at some small sites that were not well connected to the rest of our enterprise network to provide local voice services. The appliance was easy to deploy and configure for the use case. We even set up SIP trunking between the remote systems and our main enterprise system.
Eric Taylor profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
Cisco Business Edition 6000 (BE6000)
8.0
Hosted PBX
8x8 Virtual Office
9.6
Cisco Business Edition 6000 (BE6000)
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Cisco Business Edition 6000 (BE6000)
8.0
User templates
8x8 Virtual Office
8.6
Cisco Business Edition 6000 (BE6000)
8.0
Call reports
8x8 Virtual Office
8.1
Cisco Business Edition 6000 (BE6000)
8.0
Directory of employee names
8x8 Virtual Office
8.4
Cisco Business Edition 6000 (BE6000)
8.0

Call Management

8x8 Virtual Office
8.7
Cisco Business Edition 6000 (BE6000)
8.0
Answering rules
8x8 Virtual Office
9.2
Cisco Business Edition 6000 (BE6000)
8.0
Call recording
8x8 Virtual Office
9.2
Cisco Business Edition 6000 (BE6000)
8.0
Call park
8x8 Virtual Office
8.6
Cisco Business Edition 6000 (BE6000)
8.0
Call screening
8x8 Virtual Office
7.8
Cisco Business Edition 6000 (BE6000)
8.0
Message alerts
8x8 Virtual Office
8.9
Cisco Business Edition 6000 (BE6000)
8.0

VoIP system collaboration

8x8 Virtual Office
8.6
Cisco Business Edition 6000 (BE6000)
7.5
Video conferencing
8x8 Virtual Office
8.5
Cisco Business Edition 6000 (BE6000)
7.0
Audio conferencing
8x8 Virtual Office
8.7
Cisco Business Edition 6000 (BE6000)
8.0

Mobile apps

8x8 Virtual Office
8.7
Cisco Business Edition 6000 (BE6000)
Mobile app for iOS
8x8 Virtual Office
9.2
Cisco Business Edition 6000 (BE6000)
Mobile app for Android
8x8 Virtual Office
8.3
Cisco Business Edition 6000 (BE6000)

Pros

  • Setup
  • Customer Support
  • Managing platform
No photo available
  • Flexibility of configuration
  • More cost effective to deploy at small to medium size locations
  • Great support
Eric Taylor profile photo

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
No photo available
  • Cost could always be lower, but you get a solid product for your investment
  • Licensing can still be confusing if you need multiple products on the appliance
  • Redundancy/DR
Eric Taylor profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Troy Alcorn profile photo
Since our organization uses Communications Manager at other locations this was a natural choice for us as configuration and management is the same as other systems we already are using. This meant no additional training was necessary for us to deploy this solution at the remote sites where it was needed. No other competing products could match the value we got from that.
Eric Taylor profile photo

Return on Investment

  • It has neither had a positive or negative impact.
Robert Foreman profile photo
  • Saved us from purchasing additional unnecessary WAN connections to remote sites
  • Allowed quick deployment
  • Well supported and utilizes applications we are already familiar with
Eric Taylor profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Business Edition 6000 (BE6000)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details