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115 Ratings

8x8 Virtual Office

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115 Ratings
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Score 7.1 out of 101
10 Ratings
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Score 9.1 out of 101

Likelihood to Recommend

8x8 Virtual Office

The 8x8 Virtual Office is nicely designed and especially well suited for small companies or even sole proprietors like myself. The features included are fairly intuitive and don't require extensive training to use. I've always believed in the "Keep it simple, stupid" philosophy and the 8x8 Virtual Office does just that.
No photo available

Cisco Business Edition 6000 (BE6000)

We deployed the BE6000 at some small sites that were not well connected to the rest of our enterprise network to provide local voice services. The appliance was easy to deploy and configure for the use case. We even set up SIP trunking between the remote systems and our main enterprise system.
Eric Taylor profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Cisco Business Edition 6000 (BE6000)
9.2
Hosted PBX
8x8 Virtual Office
8.0
Cisco Business Edition 6000 (BE6000)
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Cisco Business Edition 6000 (BE6000)
9.1
User templates
8x8 Virtual Office
6.5
Cisco Business Edition 6000 (BE6000)
9.1
Call reports
8x8 Virtual Office
7.5
Cisco Business Edition 6000 (BE6000)
8.5
Directory of employee names
8x8 Virtual Office
8.6
Cisco Business Edition 6000 (BE6000)
9.1

Call Management

8x8 Virtual Office
8.5
Cisco Business Edition 6000 (BE6000)
8.8
Answering rules
8x8 Virtual Office
8.5
Cisco Business Edition 6000 (BE6000)
9.1
Call recording
8x8 Virtual Office
8.8
Cisco Business Edition 6000 (BE6000)
8.5
Call park
8x8 Virtual Office
8.1
Cisco Business Edition 6000 (BE6000)
8.5
Call screening
8x8 Virtual Office
8.5
Cisco Business Edition 6000 (BE6000)
9.1
Message alerts
8x8 Virtual Office
8.8
Cisco Business Edition 6000 (BE6000)
8.5

VoIP system collaboration

8x8 Virtual Office
7.6
Cisco Business Edition 6000 (BE6000)
8.6
Video conferencing
8x8 Virtual Office
7.3
Cisco Business Edition 6000 (BE6000)
8.1
Audio conferencing
8x8 Virtual Office
7.9
Cisco Business Edition 6000 (BE6000)
9.1

Mobile apps

8x8 Virtual Office
7.5
Cisco Business Edition 6000 (BE6000)
9.0
Mobile app for iOS
8x8 Virtual Office
7.5
Cisco Business Edition 6000 (BE6000)
9.0
Mobile app for Android
8x8 Virtual Office
7.6
Cisco Business Edition 6000 (BE6000)
9.0

Pros

8x8 Virtual Office

  • 8x8 set up is straight up yellow for dummies version easy. This is incredibly important as that was promoted as one of its selling points and they followed through with it.
  • It is accessible from anywhere and there is even an app for Android and iOS. I can not see this as a plus though because with all of the competition available, NOT having these options on your mobile is a death sentence for customer retention.
  • Customer support was positive. They were responsive whenever we would encounter any issues or need clarifications on our package.
No photo available

Cisco Business Edition 6000 (BE6000)

  • Flexibility of configuration
  • More cost effective to deploy at small to medium size locations
  • Great support
Eric Taylor profile photo

Cons

8x8 Virtual Office

  • SMS feature would be great as I don't always want to give my personal number to clients.
  • You frequently have bugs which you do report on via email. Nonetheless it was an inconvenience sometimes.
Joseph Lever profile photo

Cisco Business Edition 6000 (BE6000)

  • Cost could always be lower, but you get a solid product for your investment
  • Licensing can still be confusing if you need multiple products on the appliance
  • Redundancy/DR
Eric Taylor profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
its functionality and stability are amazing
Kwame H. Baptiste profile photo

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

Solely based on first impression of sales person. Never tested RingCentral phone system.
No photo available

Cisco Business Edition 6000 (BE6000)

Since our organization uses Communications Manager at other locations this was a natural choice for us as configuration and management is the same as other systems we already are using. This meant no additional training was necessary for us to deploy this solution at the remote sites where it was needed. No other competing products could match the value we got from that.
Eric Taylor profile photo

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Cisco Business Edition 6000 (BE6000)

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • Alternative systems would have been higher cost.
No photo available

Cisco Business Edition 6000 (BE6000)

  • Saved us from purchasing additional unnecessary WAN connections to remote sites
  • Allowed quick deployment
  • Well supported and utilizes applications we are already familiar with
Eric Taylor profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Business Edition 6000 (BE6000)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison