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64 Ratings
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Top Rated
70 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101

Cisco Unified Communications Manager (Call Manager)

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Top Rated
70 Ratings
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Score 8.6 out of 101

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Cisco Unified Communications Manager (Call Manager)

CUCM is a solid enterprise PBX that does what it sets out to do very well. If you are a large enterprise or a collection of entities looking for a central and consistent deployment, it is hard to argue against CUCM. If you are a small entity setting up office phones, the cost could be an obvious barrier to entry, especially with smaller companies offering services that don't require physical phones or have an onsite data center presence.That said, if you are in that situation it is worth looking at Cisco's broadsoft solution, as it is aimed at smaller and less complex customers.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Cisco Unified Communications Manager (Call Manager)
8.1
Hosted PBX
8x8 Virtual Office
8.4
Cisco Unified Communications Manager (Call Manager)
8.7
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Cisco Unified Communications Manager (Call Manager)
8.2
User templates
8x8 Virtual Office
6.5
Cisco Unified Communications Manager (Call Manager)
8.5
Call reports
8x8 Virtual Office
7.7
Cisco Unified Communications Manager (Call Manager)
6.5
Directory of employee names
8x8 Virtual Office
8.6
Cisco Unified Communications Manager (Call Manager)
8.4

Call Management

8x8 Virtual Office
8.6
Cisco Unified Communications Manager (Call Manager)
8.0
Answering rules
8x8 Virtual Office
8.7
Cisco Unified Communications Manager (Call Manager)
8.9
Call recording
8x8 Virtual Office
8.8
Cisco Unified Communications Manager (Call Manager)
7.1
Call park
8x8 Virtual Office
8.2
Cisco Unified Communications Manager (Call Manager)
8.3
Call screening
8x8 Virtual Office
8.5
Cisco Unified Communications Manager (Call Manager)
7.9
Message alerts
8x8 Virtual Office
8.9
Cisco Unified Communications Manager (Call Manager)
7.6

VoIP system collaboration

8x8 Virtual Office
7.8
Cisco Unified Communications Manager (Call Manager)
8.7
Video conferencing
8x8 Virtual Office
7.5
Cisco Unified Communications Manager (Call Manager)
8.4
Audio conferencing
8x8 Virtual Office
8.1
Cisco Unified Communications Manager (Call Manager)
9.0

Mobile apps

8x8 Virtual Office
7.5
Cisco Unified Communications Manager (Call Manager)
8.5
Mobile app for iOS
8x8 Virtual Office
7.5
Cisco Unified Communications Manager (Call Manager)
8.8
Mobile app for Android
8x8 Virtual Office
7.6
Cisco Unified Communications Manager (Call Manager)
8.2

Pros

8x8 Virtual Office

  • Company directory at your fingertips.
  • “Presence” -Staff can see your availability.
  • The convenience of only giving out only 1 phone number while still being able to be reached on your mobile device.
No photo available

Cisco Unified Communications Manager (Call Manager)

  • Cisco Jabber is a great application that can be used with the Cisco phone system. You can do audio or audio and video. It also allows for chat.
  • Hunt groups. You can have multiple people in the same group to ring multiple phones at once.
  • Using Cisco Unity with Call Manager you can create Auto Attendants and call menus.
Andrew Murphy profile photo

Cons

8x8 Virtual Office

  • Does not support texting, which is a problem in the modern work environment.
  • Call recording/archiving features are seriously lacking, small storage and poor/slow management interface. No auto-archiving or backup, just lots of fees.
  • Sales reps outright lie about 1-year contract terms and no ETF/cancellation fees to get you to sign up and then if you try to cancel after a year they hit you with huge undisclosed fees. Basically despite what any account manager will tell you are ALWAYS under contract, and you can only cancel on your anniversary month by giving 30-days notice (they force you to keep service for another month no matter what) to avoid being subject to a year's worth of service fees. Basically predatory contracts with undisclosed details on hyperlinks (so you never see them when you sign-up!!) that are only brought up if you try to cancel.
  • Call routing is a bit tricky, and some features are not available in the admin/management portal. You will have to call tech-support to accomplish complex routing (eg. two or more auto-attendants). Should have more options for call flow and really needs a way for the admin to manage shared voicemail boxes and individuals greetings via the web portal instead of just the desk phone.
Sam Shearin profile photo

Cisco Unified Communications Manager (Call Manager)

  • Coming in brand new to using Call Manager it takes a bit to get to know it. Definitely get with someone who has experience and can learn how to manage it. I started 1.5 years ago with Call Manager and I'm decent now but I still have access to a tech for the complicated stuff. Document how to do everything and it will be easy to repeat!
  • It's very easy to make a mistake in setting up an extension.
  • It's hard to think of another Con. The biggest thing is learning how to do it. You don't need a certification to learn but it is best to learn from someone who has the knowledge and document as you go. The best way is to have them walk you through all the fixes and you learn as you fix things.
Andrew Murphy profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Cisco Unified Communications Manager (Call Manager)

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

8x8 is definitely the winner if you're comparing RingCentral solely based on cost, however it will fall short on mobile, and administrative features/metrics compared to RingCentral. I would say Dialpad is in the middle, a bit more expensive than 8x8 but less costly than RingCentral. The mobile app behaves well and does texting which is great! I would say that 8x8 actually handles call recording a bit better than Dialpad but not as well as RingCentral. If you don't have a huge number of mobile-only users and cost is your primary concern 8x8 looks really good comparatively, just don't as many bells and whistles as the other two.
Sam Shearin profile photo

Cisco Unified Communications Manager (Call Manager)

We've never thought about using another product other than Call Manager. I believe Call Manager has the lion's share of the market at the enterprise level. I used to be an Avaya Engineer but moved my expertise to Cisco Call Manager. I believe it's a great product and management and ease of use is great. I also moved from Avaya to Cisco as a way to leverage my career.
No photo available

Return on Investment

8x8 Virtual Office

  • Positive - we have been able to eliminate hard phones.
  • Positive - we have a unified phone conferencing solution for the US. Negative - doesn't work internationally.
  • Negative - the majority of the organization is unhappy with the solution - call quality is subpar and the app is buggy.
Kevin Scally profile photo

Cisco Unified Communications Manager (Call Manager)

  • Since we did transformations of all our offices from Nortel to Cisco we have not needed maintenance support from local vendors in the offices. We've centralized all support of the offices globally to our corporate site.
  • We leverage our WAN and route all internal calls within our sip trunks and save cost from our Telco providers eg AT&T, British Telecom, etc
  • We've leveraged the other tools that have worked well for our business eg Jabber for PC, iOS and it's helped our communication process within the organization as well as with our clients.
No photo available

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison