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133 Ratings
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Top Rated
91 Ratings

8x8 Virtual Office

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133 Ratings
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Score 6.9 out of 101

Cisco Unified Communications Manager (Call Manager)

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Top Rated
91 Ratings
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Score 8.8 out of 101

Likelihood to Recommend

8x8 Virtual Office

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Cisco Unified Communications Manager (Call Manager)

Call Manager is a great use when you have multiple sites. Also when you have a small IT department. It is very robust and once programmed correctly it pretty much operates well on its own without having to be touched. It's a great "set it and forget it" solution. Definitely pay to have someone help install and train!
Andrew Murphy profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Cisco Unified Communications Manager (Call Manager)
8.3
Hosted PBX
8x8 Virtual Office
8.0
Cisco Unified Communications Manager (Call Manager)
8.7
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Cisco Unified Communications Manager (Call Manager)
8.3
User templates
8x8 Virtual Office
6.5
Cisco Unified Communications Manager (Call Manager)
8.5
Call reports
8x8 Virtual Office
7.5
Cisco Unified Communications Manager (Call Manager)
7.5
Directory of employee names
8x8 Virtual Office
8.6
Cisco Unified Communications Manager (Call Manager)
8.5

Call Management

8x8 Virtual Office
8.5
Cisco Unified Communications Manager (Call Manager)
8.2
Answering rules
8x8 Virtual Office
8.5
Cisco Unified Communications Manager (Call Manager)
9.1
Call recording
8x8 Virtual Office
8.8
Cisco Unified Communications Manager (Call Manager)
7.5
Call park
8x8 Virtual Office
8.0
Cisco Unified Communications Manager (Call Manager)
8.6
Call screening
8x8 Virtual Office
8.5
Cisco Unified Communications Manager (Call Manager)
8.5
Message alerts
8x8 Virtual Office
8.8
Cisco Unified Communications Manager (Call Manager)
7.5

VoIP system collaboration

8x8 Virtual Office
7.6
Cisco Unified Communications Manager (Call Manager)
8.4
Video conferencing
8x8 Virtual Office
7.3
Cisco Unified Communications Manager (Call Manager)
8.1
Audio conferencing
8x8 Virtual Office
7.9
Cisco Unified Communications Manager (Call Manager)
8.6
Video screen sharing
8x8 Virtual Office
Cisco Unified Communications Manager (Call Manager)
8.5
Instant messaging
8x8 Virtual Office
Cisco Unified Communications Manager (Call Manager)
8.3

Mobile apps

8x8 Virtual Office
7.5
Cisco Unified Communications Manager (Call Manager)
8.7
Mobile app for iOS
8x8 Virtual Office
7.5
Cisco Unified Communications Manager (Call Manager)
8.8
Mobile app for Android
8x8 Virtual Office
7.5
Cisco Unified Communications Manager (Call Manager)
8.6

Pros

8x8 Virtual Office

  • 8x8 Virtual Office provides as many ring groups that a company requires. We have 6 rings that help clients reach the person they need to reach.
  • 8x8 Virtual Office provides as many fax numbers that a company requires. We have 6 fax numbers that help employees receive a client's fax in a timely manner. And can verify receipt quickly.
No photo available

Cisco Unified Communications Manager (Call Manager)

  • Multiple calls coming in at the same time to different locations.
  • System is easily customizable. We can make the system operate differently from one location to the other.
  • The system is robust and the hunt groups are able to be set up ad hoc which is great.
No photo available

Cons

8x8 Virtual Office

  • Virtual Office Desktop could be more intuitive for first time user.
  • Virtual Office needs a "Lite" version, more than minimized but not using as much screen real estate as a full-size mode.
  • Would like to see Call Recording server replicating in near real-time to East Coast switch instead of residing at only West Coast switch.
No photo available

Cisco Unified Communications Manager (Call Manager)

  • The user interface is not intuitive; if you don't know what you are doing, a single, small change can become a major problem.
  • Provisioning a single device requires lots of clicks and manual input of data; easy to misspell something by accident.
  • I find the provisioning process to be rather time consuming, but that may be because unified communications is not my primary role.
  • CUCM is not particularly friendly to non-Cisco hardware; you can configure other makes (we use Polycom for conference phones), but the configuration process is pretty involved, and requires time and experience.
Shawn Umansky profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera profile photo

Cisco Unified Communications Manager (Call Manager)

No score
No answers yet
No answers on this topic

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.0
Based on 1 answer
Although it's very easy to use, once you understand the concepts of IP telephony, as I said before, I think Cisco could have improved the management interface of the platform, adding modern technologies and the design language of the other platforms like DNA Center, etc. This interface hasn't had a substantial improvement for about 10 years
Eduardo Viero profile photo

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Cisco Unified Communications Manager (Call Manager)

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Cisco Unified Communications Manager (Call Manager)

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Cisco Unified Communications Manager (Call Manager)

Cisco Unified Communications Manager (Call Manager) 9.7
Based on 3 answers
I gave this rating since the software is powerful and capable of doing everything we want with the solution.
No photo available

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Cisco Unified Communications Manager (Call Manager)

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

Although RingCentral and 8x8 provider similar offerings, I find the pricing and ease of use more appealing to 8x8. I also like the US-based customer support that 8x8 offers. I feel the feature set for Vonage for Business is not as strong as either RingCentral or 8x8. For smaller businesses needing less than 50 extensions or a large number of remote teleworkers, 8x8 has great price points and features compared to Ring Central. For businesses needing more than 100 extensions, 8x8 may not be the best-fit cost wise.
No photo available

Cisco Unified Communications Manager (Call Manager)

Have only used this system.
No photo available

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Cisco Unified Communications Manager (Call Manager)

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • We broke even.
  • After the initial trial I switched to another service that was more friendly towards non-profits in that they offered discounts and other perks.
  • I just wish I would have had other options to choose from initially without having to be auto enrolled, then cancel the service and go out and find an alternative that worked for us.
No photo available

Cisco Unified Communications Manager (Call Manager)

  • It has a high ROI and OPEX (Cisco's support isn't cheap)
  • It's focused on the American market values, and it has some high thresholds for discounts
  • Its CAPEX is normally very high.
Rui Ferraz profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Unified Communications Manager (Call Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Add comparison