8x8 Virtual Office

Top Rated
33 Ratings

Cisco Unified Communications Manager (Call Manager)<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
56 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
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Score 7.6 out of 101

Cisco Unified Communications Manager (Call Manager)<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
56 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.4 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Cisco Unified Communications Manager (Call Manager)

Call Manager is a great use when you have multiple sites. Also when you have a small IT department. It is very robust and once programmed correctly it pretty much operates well on its own without having to be touched. It's a great "set it and forget it" solution. Definitely pay to have someone help install and train!
Andrew Murphy profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Cisco Unified Communications Manager (Call Manager)
8.3
Hosted PBX
8x8 Virtual Office
9.8
Cisco Unified Communications Manager (Call Manager)
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.0
Cisco Unified Communications Manager (Call Manager)
8.0
User templates
8x8 Virtual Office
9.1
Cisco Unified Communications Manager (Call Manager)
8.5
Call reports
8x8 Virtual Office
8.2
Cisco Unified Communications Manager (Call Manager)
6.4
Directory of employee names
8x8 Virtual Office
7.6
Cisco Unified Communications Manager (Call Manager)
8.4

Call Management

8x8 Virtual Office
8.8
Cisco Unified Communications Manager (Call Manager)
7.9
Answering rules
8x8 Virtual Office
9.4
Cisco Unified Communications Manager (Call Manager)
8.9
Call recording
8x8 Virtual Office
9.4
Cisco Unified Communications Manager (Call Manager)
6.8
Call park
8x8 Virtual Office
9.4
Cisco Unified Communications Manager (Call Manager)
8.5
Call screening
8x8 Virtual Office
7.0
Cisco Unified Communications Manager (Call Manager)
7.9
Message alerts
8x8 Virtual Office
8.9
Cisco Unified Communications Manager (Call Manager)
7.4

VoIP system collaboration

8x8 Virtual Office
8.0
Cisco Unified Communications Manager (Call Manager)
8.6
Video conferencing
8x8 Virtual Office
7.9
Cisco Unified Communications Manager (Call Manager)
8.2
Audio conferencing
8x8 Virtual Office
8.1
Cisco Unified Communications Manager (Call Manager)
8.9

Mobile apps

8x8 Virtual Office
8.5
Cisco Unified Communications Manager (Call Manager)
8.7
Mobile app for iOS
8x8 Virtual Office
8.8
Cisco Unified Communications Manager (Call Manager)
8.8
Mobile app for Android
8x8 Virtual Office
8.2
Cisco Unified Communications Manager (Call Manager)
8.6

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
Ashish Shah profile photo
  • Cisco Jabber is a great application that can be used with the Cisco phone system. You can do audio or audio and video. It also allows for chat.
  • Hunt groups. You can have multiple people in the same group to ring multiple phones at once.
  • Using Cisco Unity with Call Manager you can create Auto Attendants and call menus.
Andrew Murphy profile photo

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
Ashish Shah profile photo
  • It would be nice if Cisco-provided better management tools. We used to use Prime Collaboration but moved over to Riverbed UCExpert
  • Our offices can sometimes fall victim to robocalls so it would be nice if Call Manager had an easy way to reject these calls instead of doing it on the cube router or provider side.
  • I've been using Call Manager for a while now and I find that with each subsequent upgrade that it gets better and better. Maintenance upgrades can sometimes be difficult and I'm not sure how to address it but I've been using a new tool called Prime Collaboration Deployment that's helped. I think in general CUCM is a great product.
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
I've used a number of other products in the past with quite a few of the same features, and options, but usually would have to pair them with other products or software to get all the functionality requested by a client. With Call Manager I've been able to provide a single solution that covers pretty much every communications need I've been ask to provide thus far.
No photo available

Return on Investment

  • It has neither had a positive or negative impact.
Robert Foreman profile photo
  • Since we did transformations of all our offices from Nortel to Cisco we have not needed maintenance support from local vendors in the offices. We've centralized all support of the offices globally to our corporate site.
  • We leverage our WAN and route all internal calls within our sip trunks and save cost from our Telco providers eg AT&T, British Telecom, etc
  • We've leveraged the other tools that have worked well for our business eg Jabber for PC, iOS and it's helped our communication process within the organization as well as with our clients.
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Unified Communications Manager (Call Manager)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details