8x8 Virtual Office

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Top Rated
47 Ratings

Cisco Unified Communications Manager (Call Manager)

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Top Rated
61 Ratings

8x8 Virtual Office

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Top Rated
47 Ratings
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Score 7.5 out of 101

Cisco Unified Communications Manager (Call Manager)

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Top Rated
61 Ratings
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Score 8.4 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Cisco Unified Communications Manager (Call Manager)

I used to do Avaya TDM and Avaya VoIP but that's been over 10 years ago. Honestly, I don't think there's a product that competes with Call Manager on the Enterprise level. I believe it's come a long way. We use Cisco 8800 / 9900 devices as well as Jabber and MRA to connect our remote users. We also leverage other products such as voice messaging with Unity Connections. I've also used other products such as Contact Center Express.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Cisco Unified Communications Manager (Call Manager)
8.3
Hosted PBX
8x8 Virtual Office
8.5
Cisco Unified Communications Manager (Call Manager)
9.7
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.0
Cisco Unified Communications Manager (Call Manager)
8.1
User templates
8x8 Virtual Office
6.6
Cisco Unified Communications Manager (Call Manager)
8.5
Call reports
8x8 Virtual Office
7.6
Cisco Unified Communications Manager (Call Manager)
6.5
Directory of employee names
8x8 Virtual Office
8.4
Cisco Unified Communications Manager (Call Manager)
8.5

Call Management

8x8 Virtual Office
8.6
Cisco Unified Communications Manager (Call Manager)
7.9
Answering rules
8x8 Virtual Office
8.9
Cisco Unified Communications Manager (Call Manager)
8.9
Call recording
8x8 Virtual Office
8.9
Cisco Unified Communications Manager (Call Manager)
6.9
Call park
8x8 Virtual Office
8.2
Cisco Unified Communications Manager (Call Manager)
8.4
Call screening
8x8 Virtual Office
8.2
Cisco Unified Communications Manager (Call Manager)
7.9
Message alerts
8x8 Virtual Office
8.8
Cisco Unified Communications Manager (Call Manager)
7.6

VoIP system collaboration

8x8 Virtual Office
7.8
Cisco Unified Communications Manager (Call Manager)
8.6
Video conferencing
8x8 Virtual Office
7.5
Cisco Unified Communications Manager (Call Manager)
8.4
Audio conferencing
8x8 Virtual Office
8.2
Cisco Unified Communications Manager (Call Manager)
8.9

Mobile apps

8x8 Virtual Office
7.5
Cisco Unified Communications Manager (Call Manager)
8.7
Mobile app for iOS
8x8 Virtual Office
7.5
Cisco Unified Communications Manager (Call Manager)
8.8
Mobile app for Android
8x8 Virtual Office
7.6
Cisco Unified Communications Manager (Call Manager)
8.7

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
Ashish Shah profile photo
  • It is good at allowing for specific phone configurations. If you want to get granular, this is the tool for you.
  • The single number reach feature works well, allowing simultaneous ringing to outside devices, such as a mobile phone or home phone.
  • The Cisco IP Communicator application is great. I use it every day to emulate my physical phone from my laptop. I have used it extensively when working from home or at our co-location where cell service is not available. I just connect to the company VPN, launch the application, and use the phone just like it was on my desk. It even looks the same.
Shawn Umansky profile photo

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
Ashish Shah profile photo
  • The web interface is a little dated and sometimes confusing
  • Changes sometimes have to be saved two times which is repetitive
  • Some of the descriptors in the drop downs are not clear
  • Sometimes interface can be slow
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Raymond Goins profile photo
Have only used this system.
No photo available

Return on Investment

  • It's been great. No headache at all.
No photo available
  • It has a high ROI and OPEX (Cisco's support isn't cheap)
  • It's focused on the American market values, and it has some high thresholds for discounts
  • Its CAPEX is normally very high.
Rui Ferraz profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Cisco Unified Communications Manager (Call Manager)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Unified Communications Manager (Call Manager) More Information