8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Cisco Unified Communications Manager (Call Manager)

Top Rated
54 Ratings
Score 8.4 out of 101

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Likelihood to Recommend

8x8 Virtual Office

In a business environment where you want a phone setup with a number, or a virtual setup on a desktop, 8x8 is the way to go. The virtual app is really great! It has a Do Not Disturb (DND) mode for when you're busy and you can just use the computers config (mic and sound) to run it. Awesome!
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Cisco Unified Communications Manager (Call Manager)

CUCM is very well suited for several types of other tools (Example: eFax and Informacast). We were able to use our existing system to upgrade our PA system and implement a "panic button" alert across our districts to notify front office staff of an issue occurring in a classroom. It's very useful to be able to have one system in place that can be configured to route faxes and handle our PA system as well. CUCM isn't appropriate for smaller organizations, in my opinion. It's a really robust system and if it is needed for a small amount of call routing, I think it would be too much work to establish servers and switches for CUCM in a small organization.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Cisco Unified Communications Manager (Call Manager)
8.3
Hosted PBX
8x8 Virtual Office
9.8
Cisco Unified Communications Manager (Call Manager)
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Cisco Unified Communications Manager (Call Manager)
8.0
User templates
8x8 Virtual Office
9.1
Cisco Unified Communications Manager (Call Manager)
8.5
Call reports
8x8 Virtual Office
8.1
Cisco Unified Communications Manager (Call Manager)
6.4
Directory of employee names
8x8 Virtual Office
7.6
Cisco Unified Communications Manager (Call Manager)
8.4

Call Management

8x8 Virtual Office
8.8
Cisco Unified Communications Manager (Call Manager)
7.9
Answering rules
8x8 Virtual Office
9.4
Cisco Unified Communications Manager (Call Manager)
8.8
Call recording
8x8 Virtual Office
9.3
Cisco Unified Communications Manager (Call Manager)
6.8
Call park
8x8 Virtual Office
9.4
Cisco Unified Communications Manager (Call Manager)
8.5
Call screening
8x8 Virtual Office
6.9
Cisco Unified Communications Manager (Call Manager)
7.9
Message alerts
8x8 Virtual Office
8.9
Cisco Unified Communications Manager (Call Manager)
7.5

VoIP system collaboration

8x8 Virtual Office
8.1
Cisco Unified Communications Manager (Call Manager)
8.6
Video conferencing
8x8 Virtual Office
7.9
Cisco Unified Communications Manager (Call Manager)
8.2
Audio conferencing
8x8 Virtual Office
8.2
Cisco Unified Communications Manager (Call Manager)
8.9

Mobile apps

8x8 Virtual Office
8.5
Cisco Unified Communications Manager (Call Manager)
8.7
Mobile app for iOS
8x8 Virtual Office
8.8
Cisco Unified Communications Manager (Call Manager)
8.8
Mobile app for Android
8x8 Virtual Office
8.2
Cisco Unified Communications Manager (Call Manager)
8.6

Pros

  • No issues purchasing the Cisco SPA-122 and SPA-8000 devices.
  • No issues setting up the Cisco SPA-122 and SPA-8000 devices.
  • Cheaper to go with 8x8 service and the Cisco SPA-122 or Cisco SPA-8000 devices than hosting GFI Faxmaker 14 yourself.
Raymond Goins profile photo
  • The first strength is this is a VoIP system allowing voice to travel across a data IP network. This makes cabling for phones very easy as the phone will utilize the same network cable that your PC would. This also means less infrastructure to support voice. No need for large PBX systems and closets that hide cabling nightmares.
  • Cisco Unified Communications Manager is a very flexible product. It can be custom configured to best suit your business needs and locations. It can be used as a single tenant or multi tenant system. Each site or office location can be configured separately from others for greater control.
  • Cisco offers a wide range of phone models for various needs and supports many third party SIP phones. There are also multiple ways to integrate with legacy systems during a system migration or when integrating a new company or office.
Brian Munn profile photo

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
Troy Alcorn profile photo
  • Licensing can be difficult to understand. Cisco has changed licensing models multiple times over the years and determining what modes is best suited for your company can be difficult.
  • Systems backups need some work. If you are in a multi server geographically separated environment backups can be a problem. All servers are included in a backup session and if servers are across a WAN connection all that data is being pulled across the WAN. I would like to see cloud backup or multi location backup options.
  • When phones move between sites/subnets it would be nice to have a feature that could automatically move the phone configuration from one device pool to another so that location specific options are set for the moved phone.
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Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Troy Alcorn profile photo
I have not used any other products like Cisco Unified Communications Manager.
Brian Munn profile photo

Return on Investment

  • It has neither had a positive or negative impact.
Robert Foreman profile photo
  • A positive impact would be we no longer need any expertise to manage a legacy PBX system and running out of ports for users.
  • A negative impact would be as we grew we found we needed more expertise with Cisco Unified Communications Manager. This required additional training and time.
  • A positive impact is with many of the other applications that utilize Cisco Unified Communication Manager we have a more collaborative user base.
Brian Munn profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Unified Communications Manager (Call Manager)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details