What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Cisco Unified Contact Center

35 Ratings
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

In a business environment where you want a phone setup with a number, or a virtual setup on a desktop, 8x8 is the way to go. The virtual app is really great! It has a Do Not Disturb (DND) mode for when you're busy and you can just use the computers config (mic and sound) to run it. Awesome!
No photo available

Cisco Unified Contact Center

I would only recommend Cisco Unified Contact Center for large 500+ agent contact centers.
Mark Pareja profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Cisco Unified Contact Center
Hosted PBX
8x8 Virtual Office
9.8
Cisco Unified Contact Center
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Cisco Unified Contact Center
User templates
8x8 Virtual Office
9.1
Cisco Unified Contact Center
Call reports
8x8 Virtual Office
8.2
Cisco Unified Contact Center
Directory of employee names
8x8 Virtual Office
7.6
Cisco Unified Contact Center

Call Management

8x8 Virtual Office
8.8
Cisco Unified Contact Center
Answering rules
8x8 Virtual Office
9.4
Cisco Unified Contact Center
Call recording
8x8 Virtual Office
9.3
Cisco Unified Contact Center
Call park
8x8 Virtual Office
9.4
Cisco Unified Contact Center
Call screening
8x8 Virtual Office
6.9
Cisco Unified Contact Center
Message alerts
8x8 Virtual Office
8.9
Cisco Unified Contact Center

VoIP system collaboration

8x8 Virtual Office
8.0
Cisco Unified Contact Center
Video conferencing
8x8 Virtual Office
7.9
Cisco Unified Contact Center
Audio conferencing
8x8 Virtual Office
8.2
Cisco Unified Contact Center

Mobile apps

8x8 Virtual Office
8.5
Cisco Unified Contact Center
Mobile app for iOS
8x8 Virtual Office
8.8
Cisco Unified Contact Center
Mobile app for Android
8x8 Virtual Office
8.2
Cisco Unified Contact Center

Pros

  • I haven't had any issues with it since it was installed, so I don't have any interactions with customer service really. The reliability has been exceptional.
Troy Alcorn profile photo
  • Global Contact Centers
  • Centralized management and data acquisition
  • Clientless/webbased CTI solution
  • Very agile VRU/IVR
  • Easy to use reporting platform
  • Virtualization support
Mark Pareja profile photo

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
Troy Alcorn profile photo
  • The agent interface is not the best. When using device mobility for agent extension login, the login process is quite cumbersome. More development on the one button login would be appreciated. The Cisco Agent Desktop work OK for login, but the need for LDAP authenticated users on the phone login really causes problems. If the agent could use a PIN instead of a password, it might be easier. Most Cisco phones do not have QWERTY keyboards.
  • The programming relies on knowing HTML for certain processes like holiday schedules. Adding a few other date related features to scripts that do not rely on HTML might be helpful
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Cisco Unified Contact Center9.8
Based on 4 answers
We rely heavily on Cisco platforms. CUCC integrates with our other Cisco platforms and with our enterprise support and licensing agreements.
No photo available

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Troy Alcorn profile photo
I have used older Avaya ACD systems. Avaya had multiple platforms to perform what CUCC does on one platform. The CUCC user and programing interfaces are much more user friendly.
No photo available

Return on Investment

  • It has neither had a positive or negative impact.
Robert Foreman profile photo
  • CUCC does give good feedback to managers to see call statistics. It can lead to better customer service and employee efficiency.
  • The overall system availability and reliability has been great. With the High Availability redundant feature you can perform system maintenance without extended downtime.
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Unified Contact Center

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details