What users are saying about
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131 Ratings
2 Ratings

8x8 Virtual Office

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131 Ratings
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Score 7.1 out of 101
2 Ratings
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Score 9.4 out of 101

Likelihood to Recommend

8x8 Virtual Office

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

CloudTalk

With CloudTalk, you are able to answer and transfer calls easily. The IVR is a very flexible tool which can be used for all of our scenarios. I can set up a different IVR structure for every number which we have connected in LiveAgent via CloudTalk. It is very useful when we are working with multiple numbers for multiple languages and two products.
Andrej Saxon profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
CloudTalk
Hosted PBX
8x8 Virtual Office
8.0
CloudTalk
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
CloudTalk
User templates
8x8 Virtual Office
6.5
CloudTalk
Call reports
8x8 Virtual Office
7.5
CloudTalk
Directory of employee names
8x8 Virtual Office
8.6
CloudTalk

Call Management

8x8 Virtual Office
8.5
CloudTalk
Answering rules
8x8 Virtual Office
8.5
CloudTalk
Call recording
8x8 Virtual Office
8.8
CloudTalk
Call park
8x8 Virtual Office
8.0
CloudTalk
Call screening
8x8 Virtual Office
8.5
CloudTalk
Message alerts
8x8 Virtual Office
8.8
CloudTalk

VoIP system collaboration

8x8 Virtual Office
7.6
CloudTalk
Video conferencing
8x8 Virtual Office
7.3
CloudTalk
Audio conferencing
8x8 Virtual Office
7.9
CloudTalk

Mobile apps

8x8 Virtual Office
7.5
CloudTalk
Mobile app for iOS
8x8 Virtual Office
7.5
CloudTalk
Mobile app for Android
8x8 Virtual Office
7.5
CloudTalk

Contact Center Software

8x8 Virtual Office
CloudTalk
9.1
Agent dashboard
8x8 Virtual Office
CloudTalk
9.1
Validate callers
8x8 Virtual Office
CloudTalk
9.1
Outbound response
8x8 Virtual Office
CloudTalk
9.1
Call forwarding
8x8 Virtual Office
CloudTalk
9.1
Click-to-call (CTC)
8x8 Virtual Office
CloudTalk
9.1
Warm transfer
8x8 Virtual Office
CloudTalk
9.1
Predictive dialing
8x8 Virtual Office
CloudTalk
9.1
Interactive voice response
8x8 Virtual Office
CloudTalk
9.1
REST APIs
8x8 Virtual Office
CloudTalk
9.1
Call scripts
8x8 Virtual Office
CloudTalk
9.1
Call tracking
8x8 Virtual Office
CloudTalk
9.1
Multichannel integration
8x8 Virtual Office
CloudTalk
9.1
CRM software integration
8x8 Virtual Office
CloudTalk
9.1

Workforce Optimization (WFO)

8x8 Virtual Office
CloudTalk
9.1
Inbound call routing
8x8 Virtual Office
CloudTalk
9.1
Omnichannel inbound routing
8x8 Virtual Office
CloudTalk
9.1
Recording
8x8 Virtual Office
CloudTalk
9.1
Quality management
8x8 Virtual Office
CloudTalk
9.1
Call analytics
8x8 Virtual Office
CloudTalk
9.1
Historical reporting
8x8 Virtual Office
CloudTalk
9.1
Live reporting
8x8 Virtual Office
CloudTalk
9.1
Customer surveys
8x8 Virtual Office
CloudTalk
9.1
Customer interaction analytics
8x8 Virtual Office
CloudTalk
9.1

Pros

8x8 Virtual Office

  • Voicemail management is great. Users don't have to sit and listen to all voicemails at once. They can target a particular voicemail and listen to just that one if they want.
  • Altering phone lines and extensions is as simple as the click of a mouse! Super convenient!
  • Auto attendant is a quick, easy way to direct incoming calls without having to have an actual person answer each call. Callers can quickly be routed exactly where they need to go with the wide variety of auto-attendant settings!
No photo available

CloudTalk

  • Extremely helpful support team.
  • Easy to use interface.
  • Detailed reports.
  • Smooth integration.
Andrej Saxon profile photo

Cons

8x8 Virtual Office

  • The user interface feels is incredibly boring and definitely reminds you that you are at work, though feels like you are at work on a Windows 95 computer.
  • Pricing was way too high compared to the competition and e-fax was even more expensive.
  • It is not special. There is absolutely nothing in it that made me feel impressed to any significant degree. I say this not to be mean, but they do not offer anything that is worth paying even half the price they are asking for.
No photo available

CloudTalk

  • I would appreciate deeper integration with LiveAgent.
Andrej Saxon profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
its functionality and stability are amazing
Kwame H. Baptiste profile photo

CloudTalk

No score
No answers yet
No answers on this topic

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

CloudTalk

CloudTalk 9.1
Based on 1 answer
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon profile photo

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

CloudTalk

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

CloudTalk

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

CloudTalk

CloudTalk 9.1
Based on 1 answer
It is simply amazing. If I have a question, I just call the support team. They are extremely knowledgeable and helpful. If you're not sure how does something work, they will make sure you understand. I could ask anything and always get an answer. I am very impressed by the offered services.
Andrej Saxon profile photo

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

CloudTalk

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

Not applicable as this is the first virtual office we have used as a new business.
No photo available

CloudTalk

CloudTalk offers a more attractive design and different features and functions which are easy to use.
Andrej Saxon profile photo

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

CloudTalk

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • 8x8 has had some positive impact on our business objective as we have been able to make multiple business calls gaining clients through the system.
No photo available

CloudTalk

  • So far so good!
Andrej Saxon profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Virtual Office Editions & Modules

Additional Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$221
CloudTalk Custom-2
CloudTalk Expert$393
CloudTalk Starter$113
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Add comparison