What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

DialogTech

1 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
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Score 7.6 out of 101

DialogTech

1 Ratings
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Score 9 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.
Ashish Shah profile photo

DialogTech

IfByPhone is better used as a marketing device rather than an IVR, but it is versatile enough and fairly priced that it can take care of most other jobs
Joshua McCloskey profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
DialogTech
Hosted PBX
8x8 Virtual Office
9.8
DialogTech
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.0
DialogTech
User templates
8x8 Virtual Office
9.1
DialogTech
Call reports
8x8 Virtual Office
8.2
DialogTech
Directory of employee names
8x8 Virtual Office
7.6
DialogTech

Call Management

8x8 Virtual Office
8.8
DialogTech
Answering rules
8x8 Virtual Office
9.4
DialogTech
Call recording
8x8 Virtual Office
9.4
DialogTech
Call park
8x8 Virtual Office
9.4
DialogTech
Call screening
8x8 Virtual Office
7.0
DialogTech
Message alerts
8x8 Virtual Office
8.9
DialogTech

VoIP system collaboration

8x8 Virtual Office
8.0
DialogTech
Video conferencing
8x8 Virtual Office
7.8
DialogTech
Audio conferencing
8x8 Virtual Office
8.1
DialogTech

Mobile apps

8x8 Virtual Office
8.5
DialogTech
Mobile app for iOS
8x8 Virtual Office
8.8
DialogTech
Mobile app for Android
8x8 Virtual Office
8.2
DialogTech

Pros

  • No issues purchasing the Cisco SPA-122 and SPA-8000 devices.
  • No issues setting up the Cisco SPA-122 and SPA-8000 devices.
  • Cheaper to go with 8x8 service and the Cisco SPA-122 or Cisco SPA-8000 devices than hosting GFI Faxmaker 14 yourself.
Raymond Goins profile photo
  • Compared to the other IVR environments out there, IfByPhone is significantly less expensive.
  • IfByPhone allows dynamic text to speech based on information you send back from your API.
  • IfByPhone's staff was always available to help out with our systems integration.
Joshua McCloskey profile photo

Cons

  • Frequent line congestion/noise and disconnect with the Cisco SPA-122 and Cisco-8000 devices which require you to restart the devices daily
  • Lack of concern from Customer Support
  • Defective equipment for residential customers isn't covered under warranty replacement.
Raymond Goins profile photo
  • I found the integration with our system fairly complicated. Some of the other solutions out there are a good easier to use with their automatic connection to WCF Services. IfByPhone requires gets and posts using a servo which can become tedious.
Joshua McCloskey profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
DialogTech5.0
Based on 1 answer
The only reason we would not use IfByPhone again is if our resellers do not need another IVR Solution.
Joshua McCloskey profile photo

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
If you have the programming resources, IfByPhone is the choice for you. If you do not have an experienced programmer, products like Voxeo would be better suited to your needs, but much more expensive.
Joshua McCloskey profile photo

Return on Investment

  • 8x8 Customer Service was awful. We received no ROI or valuable knowledge from them.
  • 8x8 saved us about $80 a month in the 2 months we used them.
  • Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.
Raymond Goins profile photo
  • For our business it did not work well because we have not used it yet in production. If we use this solution in the future it would save on the labor costs for our reseller tremendously.
Joshua McCloskey profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

DialogTech

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details