What users are saying about

8x8 Virtual Office

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Top Rated
47 Ratings
1 Ratings

8x8 Virtual Office

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Top Rated
47 Ratings
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Score 7.5 out of 101
1 Ratings
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Score 9 out of 101

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Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

DialogTech

IfByPhone is better used as a marketing device rather than an IVR, but it is versatile enough and fairly priced that it can take care of most other jobs
Joshua McCloskey profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
DialogTech
Hosted PBX
8x8 Virtual Office
8.5
DialogTech
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.0
DialogTech
User templates
8x8 Virtual Office
6.6
DialogTech
Call reports
8x8 Virtual Office
7.6
DialogTech
Directory of employee names
8x8 Virtual Office
8.4
DialogTech

Call Management

8x8 Virtual Office
8.6
DialogTech
Answering rules
8x8 Virtual Office
8.9
DialogTech
Call recording
8x8 Virtual Office
8.9
DialogTech
Call park
8x8 Virtual Office
8.2
DialogTech
Call screening
8x8 Virtual Office
8.2
DialogTech
Message alerts
8x8 Virtual Office
8.8
DialogTech

VoIP system collaboration

8x8 Virtual Office
7.8
DialogTech
Video conferencing
8x8 Virtual Office
7.5
DialogTech
Audio conferencing
8x8 Virtual Office
8.2
DialogTech

Mobile apps

8x8 Virtual Office
7.5
DialogTech
Mobile app for iOS
8x8 Virtual Office
7.5
DialogTech
Mobile app for Android
8x8 Virtual Office
7.6
DialogTech

Pros

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl profile photo
  • Compared to the other IVR environments out there, IfByPhone is significantly less expensive.
  • IfByPhone allows dynamic text to speech based on information you send back from your API.
  • IfByPhone's staff was always available to help out with our systems integration.
Joshua McCloskey profile photo

Cons

  • Does not support texting, which is a problem in the modern work environment.
  • Call recording/archiving features are seriously lacking, small storage and poor/slow management interface. No auto-archiving or backup, just lots of fees.
  • Sales reps outright lie about 1-year contract terms and no ETF/cancellation fees to get you to sign up and then if you try to cancel after a year they hit you with huge undisclosed fees. Basically despite what any account manager will tell you are ALWAYS under contract, and you can only cancel on your anniversary month by giving 30-days notice (they force you to keep service for another month no matter what) to avoid being subject to a year's worth of service fees. Basically predatory contracts with undisclosed details on hyperlinks (so you never see them when you sign-up!!) that are only brought up if you try to cancel.
  • Call routing is a bit tricky, and some features are not available in the admin/management portal. You will have to call tech-support to accomplish complex routing (eg. two or more auto-attendants). Should have more options for call flow and really needs a way for the admin to manage shared voicemail boxes and individuals greetings via the web portal instead of just the desk phone.
Sam Shearin profile photo
  • I found the integration with our system fairly complicated. Some of the other solutions out there are a good easier to use with their automatic connection to WCF Services. IfByPhone requires gets and posts using a servo which can become tedious.
Joshua McCloskey profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
DialogTech5.0
Based on 1 answer
The only reason we would not use IfByPhone again is if our resellers do not need another IVR Solution.
Joshua McCloskey profile photo

Alternatives Considered

8x8 is definitely the winner if you're comparing RingCentral solely based on cost, however it will fall short on mobile, and administrative features/metrics compared to RingCentral. I would say Dialpad is in the middle, a bit more expensive than 8x8 but less costly than RingCentral. The mobile app behaves well and does texting which is great! I would say that 8x8 actually handles call recording a bit better than Dialpad but not as well as RingCentral. If you don't have a huge number of mobile-only users and cost is your primary concern 8x8 looks really good comparatively, just don't as many bells and whistles as the other two.
Sam Shearin profile photo
If you have the programming resources, IfByPhone is the choice for you. If you do not have an experienced programmer, products like Voxeo would be better suited to your needs, but much more expensive.
Joshua McCloskey profile photo

Return on Investment

  • Saved over 14k in operating expenses and costs the first year.
  • Saved over 24k in operating expenses and costs the second year.
  • Made acquisitions and mergers, on the communication side, efficient and seamless.
Alex Garcia profile photo
  • For our business it did not work well because we have not used it yet in production. If we use this solution in the future it would save on the labor costs for our reseller tremendously.
Joshua McCloskey profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

DialogTech

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

DialogTech More Information