What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Dialpad

8 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Dialpad

8 Ratings
Score 8.6 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Dialpad

Dialpad is well suited for small to medium sized teams that need to give their team members access to a corporate line, or each other's conversations. It also works well for teams that are totally remotely located by allowing access points from anywhere (hosted in the cloud). It would be less appropriate for an enterprise status company that has many, many team mates as things get a little clunky the more users that are actively taking advantage of the system. We've also found that there is a definite need for a strong internet connection, otherwise dropped calls and choppy audio creep up
Austin Grammon profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Dialpad
Hosted PBX
8x8 Virtual Office
9.8
Dialpad
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Dialpad
User templates
8x8 Virtual Office
9.1
Dialpad
Call reports
8x8 Virtual Office
8.2
Dialpad
Directory of employee names
8x8 Virtual Office
7.6
Dialpad

Call Management

8x8 Virtual Office
8.8
Dialpad
Answering rules
8x8 Virtual Office
9.4
Dialpad
Call recording
8x8 Virtual Office
9.3
Dialpad
Call park
8x8 Virtual Office
9.4
Dialpad
Call screening
8x8 Virtual Office
7.0
Dialpad
Message alerts
8x8 Virtual Office
8.9
Dialpad

VoIP system collaboration

8x8 Virtual Office
8.0
Dialpad
Video conferencing
8x8 Virtual Office
7.9
Dialpad
Audio conferencing
8x8 Virtual Office
8.2
Dialpad

Mobile apps

8x8 Virtual Office
8.5
Dialpad
Mobile app for iOS
8x8 Virtual Office
8.8
Dialpad
Mobile app for Android
8x8 Virtual Office
8.2
Dialpad

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
Ashish Shah profile photo
  • Allows you to easily and reliably make phone calls, send and receive text messages, and communicate with your team
  • Apps for mobile devices, as well as desktop (MacOS and PC), including the ability to handoff between your personal devices.
  • Easy to use interface that allows you to visualize different departments and team members
  • Reporting on calls made, missed, received, and abandoned
Austin Grammon profile photo

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
Ashish Shah profile photo
  • Constantly needing an update (could be seen as a pro)
  • Need a STRONG internet connection for optimal results
  • Support team isn't always quickly responsive
  • All settings found on the internet instead of in-app - makes for a lot of unnecessary clicking around
Austin Grammon profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
Dialpad is leaps and bounds ahead of where Grasshopper was last time I used them (3+ years ago). Grasshopper suffered from dropped calls and terribly choppy audio, and often had phone calls or voicemails that never came in at all. The best comparison between the two platforms is in terms of reliability - Dialpad just works where Grasshopper was always a gamble.
Austin Grammon profile photo

Return on Investment

  • It's been great. No headache at all.
No photo available
  • Kept leads from slipping through the cracks
  • Kept team accountable to inbound and outbound efforts
  • Saved money compared to finding each team mate a phone and cell plan
Austin Grammon profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Dialpad

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details