What users are saying about
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115 Ratings
21 Ratings

8x8 Virtual Office

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115 Ratings
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Score 7.1 out of 101
21 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

8x8 Virtual Office

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Dialpad

This tool is simple enough for small startups but has all the tools you'll ever need as you scale. If you're worried about having to switch phone systems then go with Dialpad
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Dialpad
Hosted PBX
8x8 Virtual Office
8.0
Dialpad
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Dialpad
User templates
8x8 Virtual Office
6.5
Dialpad
Call reports
8x8 Virtual Office
7.5
Dialpad
Directory of employee names
8x8 Virtual Office
8.6
Dialpad

Call Management

8x8 Virtual Office
8.5
Dialpad
Answering rules
8x8 Virtual Office
8.5
Dialpad
Call recording
8x8 Virtual Office
8.8
Dialpad
Call park
8x8 Virtual Office
8.1
Dialpad
Call screening
8x8 Virtual Office
8.5
Dialpad
Message alerts
8x8 Virtual Office
8.8
Dialpad

VoIP system collaboration

8x8 Virtual Office
7.6
Dialpad
Video conferencing
8x8 Virtual Office
7.3
Dialpad
Audio conferencing
8x8 Virtual Office
7.9
Dialpad

Mobile apps

8x8 Virtual Office
7.5
Dialpad
Mobile app for iOS
8x8 Virtual Office
7.5
Dialpad
Mobile app for Android
8x8 Virtual Office
7.6
Dialpad

Pros

8x8 Virtual Office

  • Inbound call handling through Auto Attendants, Ring Groups and Call Queues, along with customized messages and BYO music on hold.
  • Call recording management and visibility within the Virtual Office Desktop.
  • Call processing through call transfers, blind transfers to voicemail, and conference calling.
  • Using combination of telephone instruments and VOD to display caller ID and name as available.
No photo available

Dialpad

  • Easy to use interface on both my laptop and my cell
  • Can transfer calls seamlessly between desktop and cell phone
  • Transcribing VMs save a bunch of time
No photo available

Cons

8x8 Virtual Office

  • Virtual Office Desktop could be more intuitive for first time user.
  • Virtual Office needs a "Lite" version, more than minimized but not using as much screen real estate as a full-size mode.
  • Would like to see Call Recording server replicating in near real-time to East Coast switch instead of residing at only West Coast switch.
No photo available

Dialpad

  • I'd love to see Dialpad match phone numbers to accounts and display some basic company level info
No photo available

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
its functionality and stability are amazing
Kwame H. Baptiste profile photo

Dialpad

No score
No answers yet
No answers on this topic

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Dialpad

Dialpad 8.0
Based on 1 answer
Almost every feature is quite easy to use and understand. The only complaint I have is with the call recording features, it should be able to be controlled by the Admin instead of just the user so it can be turned on automatically and archived centrally.
Sam Shearin profile photo

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Dialpad

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Dialpad

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Dialpad

Dialpad 10.0
Based on 2 answers
As mentioned, they respond very quickly, work on requests as quickly as they can, and get answers to you quickly.
No photo available

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Dialpad

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

When we choosing 8x8 we looked at a few alternatives such as Comcast and AT&T. Both of these companies required local equipment or additional cost to host the phone lines. Also, both required a minimum 2yr contract with penalties for canceling early on top of costing more than 8x8. Ultimately we chose 8x8 for the flexibility of being able to move and if it didn't work out there was no penalty for canceling.
Robbie Mancl profile photo

Dialpad

Dialpad is leaps and bounds ahead of where Grasshopper was last time I used them (3+ years ago). Grasshopper suffered from dropped calls and terribly choppy audio, and often had phone calls or voicemails that never came in at all. The best comparison between the two platforms is in terms of reliability - Dialpad just works where Grasshopper was always a gamble.
Austin Grammon profile photo

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Dialpad

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • The cost of the 8 x 8 system is less expensive than traditional phone systems and offers so much more which allowed us to put more money into advertising the business.
Kristi Saxon profile photo

Dialpad

  • We're part of their Fast Start program so the ROI is insane. If you qualify it's a no-brainer.
No photo available

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Dialpad

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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