What users are saying about

8x8 Virtual Office

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Top Rated
44 Ratings
12 Ratings

8x8 Virtual Office

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Top Rated
44 Ratings
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Score 7.9 out of 101
12 Ratings
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Score 8 out of 101

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Likelihood to Recommend

8x8 Virtual Office

Very good for office and on-the-go use. For faxes, it is a lifesaver for both sending and receiving, and the voicemail to email function is incredibly helpful.Excellent for attorneys that need to travel and be in court but need connectivity at all times. It's very useful for immediately contacting clients with a result wherever you may be at the time. It also lets you know of voicemail and faxes when you are out of the office to allow for quickly addressing matters at all times.
Aaron Kendal profile photo

Dialpad

Dialpad is a good solution if you only plan on using it as your desktop phone line. You also would, of course, need a solid internet connection (ethernet probably recommended) and a good headset to make use of it. If you really don't need anything but a phone while you're sitting at your desk, it's perfect.If you're looking for a flexible solution that lets you jump around from mobile phone to computer, do NOT use them. I cannot recommend them for that, even though that's very much how they market themselves. Their mobile app is just terrible and if you read a lot of the reviews, you can see it's not a new thing and it hasn't changed in a long time. I had an error for probably at least the last half year we used them where it just wouldn't make a call. No matter what I did to troubleshoot, it still happened - reviews confirmed I was not alone!
Scott Entwistle profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.6
Dialpad
Hosted PBX
8x8 Virtual Office
9.1
Dialpad
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Dialpad
User templates
8x8 Virtual Office
8.5
Dialpad
Call reports
8x8 Virtual Office
8.0
Dialpad
Directory of employee names
8x8 Virtual Office
8.4
Dialpad

Call Management

8x8 Virtual Office
8.7
Dialpad
Answering rules
8x8 Virtual Office
8.9
Dialpad
Call recording
8x8 Virtual Office
9.1
Dialpad
Call park
8x8 Virtual Office
8.6
Dialpad
Call screening
8x8 Virtual Office
8.0
Dialpad
Message alerts
8x8 Virtual Office
9.0
Dialpad

VoIP system collaboration

8x8 Virtual Office
8.1
Dialpad
Video conferencing
8x8 Virtual Office
7.9
Dialpad
Audio conferencing
8x8 Virtual Office
8.3
Dialpad

Mobile apps

8x8 Virtual Office
8.3
Dialpad
Mobile app for iOS
8x8 Virtual Office
8.7
Dialpad
Mobile app for Android
8x8 Virtual Office
8.0
Dialpad

Pros

  • The simple user interface allows administrators to easily set up the phone system and route calls based on groups.
  • 8x8 Virtual Office allows you to check work voicemail or answer business calls from anywhere.
  • 8x8 Virtual Office allows you to customize your phone experience so that it works better for you.
Shane Orr profile photo
  • Dialpad's desktop software is generally pretty reliable. Calls are good quality, and it had a lot of features.
  • Their call transcription option is really cool and it's very cool that they're offering progressive new tools like that.
  • Their integration with UberConference (also their product) is great - it made conference calls easy to set up and send the info to all people involved. Having that as a back up as well was always nice to have.
  • Their support team was generally pretty solid, even roping in engineers to give us a full analysis of why calls went bad.
Scott Entwistle profile photo

Cons

  • Need the ability to send text attached files or pictures to contacts.
  • Need an easier way to block callers with a block phone number button similar to cell phones.
Joe Khoe profile photo
  • Constantly needing an update (could be seen as a pro)
  • Need a STRONG internet connection for optimal results
  • Support team isn't always quickly responsive
  • All settings found on the internet instead of in-app - makes for a lot of unnecessary clicking around
Austin Grammon profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 outperformed all companies and produce results - exactly what we needed.
Joe Khoe profile photo
The number one standout for Dialpad is its ease of use. 30 minutes at most to configure. With the competition, you cannot even get done with the "introductory" phone call in that time.The second standout is the price. The price per line provides a much better value.As for technical support, we just have not needed it. That should speak for itself.
No photo available

Return on Investment

  • An 8x8 customer was paying AT&T over $1500 a month for 18 phone lines. When we converted him to 8x8 his phone bill went down to $120 a month. Big savings and he got more features.
  • 95% of the time, our 8x8 customers see savings and always get more features.
Joe Khoe profile photo
  • It has made us more accessible to our customers. We can take support calls without being at our desks.
  • Ease of use. We do not spend much time maintaining the system, it just works. Therefore time can be spent on other work.
  • Dialpad's ability to send/receive SMS text messages means our users/customers can also text us instead of just calling.
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Dialpad

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details