What users are saying about

8x8 Virtual Office

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Top Rated
59 Ratings
15 Ratings

8x8 Virtual Office

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Top Rated
59 Ratings
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Score 7.4 out of 101
15 Ratings
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Score 8 out of 101

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Likelihood to Recommend

8x8 Virtual Office

I would be hard-pressed to recommend 8x8 Virtual Office. My organization is unhappy with the solution - I hear team members complain about it at least once a week and we have been with the product for three+ years. I'm unaware of other solutions that exist in the market, so the only time I would recommend this is if another, more capable product doesn't exist that is within the same price range.
Kevin Scally profile photo

Dialpad

Dialpad is a good solution if you only plan on using it as your desktop phone line. You also would, of course, need a solid internet connection (ethernet probably recommended) and a good headset to make use of it. If you really don't need anything but a phone while you're sitting at your desk, it's perfect.If you're looking for a flexible solution that lets you jump around from mobile phone to computer, do NOT use them. I cannot recommend them for that, even though that's very much how they market themselves. Their mobile app is just terrible and if you read a lot of the reviews, you can see it's not a new thing and it hasn't changed in a long time. I had an error for probably at least the last half year we used them where it just wouldn't make a call. No matter what I did to troubleshoot, it still happened - reviews confirmed I was not alone!
Scott Entwistle profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Dialpad
Hosted PBX
8x8 Virtual Office
8.4
Dialpad
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Dialpad
User templates
8x8 Virtual Office
6.6
Dialpad
Call reports
8x8 Virtual Office
7.7
Dialpad
Directory of employee names
8x8 Virtual Office
8.6
Dialpad

Call Management

8x8 Virtual Office
8.6
Dialpad
Answering rules
8x8 Virtual Office
8.7
Dialpad
Call recording
8x8 Virtual Office
8.8
Dialpad
Call park
8x8 Virtual Office
8.3
Dialpad
Call screening
8x8 Virtual Office
8.4
Dialpad
Message alerts
8x8 Virtual Office
8.9
Dialpad

VoIP system collaboration

8x8 Virtual Office
7.8
Dialpad
Video conferencing
8x8 Virtual Office
7.5
Dialpad
Audio conferencing
8x8 Virtual Office
8.2
Dialpad

Mobile apps

8x8 Virtual Office
7.5
Dialpad
Mobile app for iOS
8x8 Virtual Office
7.5
Dialpad
Mobile app for Android
8x8 Virtual Office
7.6
Dialpad

Pros

  • 8x8 supplies us with great metrics, both live and historical, which allows us to manage our resources efficiently.
  • 8x8 allows me to monitor call center calls and statistics wherever I am.
  • 8x8 allows our users to have smart inboxes and voicemails are forwarded to their outlook inboxes.
Mark Weingarten profile photo
  • Allows you to easily and reliably make phone calls, send and receive text messages, and communicate with your team
  • Apps for mobile devices, as well as desktop (MacOS and PC), including the ability to handoff between your personal devices.
  • Easy to use interface that allows you to visualize different departments and team members
  • Reporting on calls made, missed, received, and abandoned
Austin Grammon profile photo

Cons

  • I'd like to see better connectivity between the call center system and the desktop user. 4 digit dialing is a must for us but we are waiting for that functionality.
  • I'd like 8x8 to understand that we are on the east coast and stop calling for follow up after our EST hours.
Mark Weingarten profile photo
  • Metrics could be improved for groups to show accurately if a call was answered vs. missed, weird bug where everyone in the group who didn't answer the call would skew the missed call stats even when the call was picked-up.
  • Call Recording can't be completely controlled by the Admin, must be managed by the user leading to compliance issues in some situations
  • Call Queue hold music option, for some reason only plays hold music if the group is already busy leaving most callers with just a ring-back tone instead of custom call music.
  • Streamlined deployment for desk-phone users, updating firmware was a manual process and poorly documented. Struggled to get common Polycom phones provisioned properly w/o high-level technical knowledge.
Sam Shearin profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Usability

No score
No answers yet
No answers on this topic
Dialpad8.0
Based on 1 answer
Almost every feature is quite easy to use and understand. The only complaint I have is with the call recording features, it should be able to be controlled by the Admin instead of just the user so it can be turned on automatically and archived centrally.
Sam Shearin profile photo

Support

No score
No answers yet
No answers on this topic
Dialpad10.0
Based on 1 answer
Excellent support, short if any hold times and immediate answers to questions.
Sam Shearin profile photo

Alternatives Considered

More powerful and flexible than Comcast VOIP, for less money and with fax capabilities.
Aaron Kendal profile photo
I have used Ooma Busines, OnSip, RingCentral, Google Voice, Voip.ms, 8x8... and chose Dialpad because of the price and feature selection. Multi-device and multi-platform (Windows/Android/Mac/iOS) features were intriguing and worked well. Ultimately not my top choice just because of needing to force company-wide call recording for compliance reasons, and the metrics were a bit disappointing, but the system has great potential and I would recommend it as a good fit for any small business or distributed/mobile workforce environment. If you're finding people aren't using their desk phones and leaning toward their cell phones this is a good choice to get those messages on a work phone system.
Sam Shearin profile photo

Return on Investment

  • Our customers are able to get ahold of us easily.
  • Very little downtime.
  • Support help can be lengthy when calling in which takes time away from the work day.
Chianne Shepherd profile photo
  • The system worked well to allow BYOD for the company phone so that saved on the cost of buying desk phones or company cell phones.
  • More features than internal PBX style system, and lower cost than competitors like Ring Central (about half the cost!)
  • No messy contracts, upfront pricing and no games with cancellations if you change your mind... an important feature!
  • Some more advanced enterprise grade features still in development, so not the best system for huge companies but great for small business!
Sam Shearin profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Dialpad

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Dialpad More Information