What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Digium Asterisk

9 Ratings
Score 9.6 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Digium Asterisk

Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Digium Asterisk
8.1
Hosted PBX
8x8 Virtual Office
9.8
Digium Asterisk
9.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Digium Asterisk
9.3
User templates
8x8 Virtual Office
9.1
Digium Asterisk
7.5
Call reports
8x8 Virtual Office
8.2
Digium Asterisk
7.5
Directory of employee names
8x8 Virtual Office
7.6
Digium Asterisk
7.4

Call Management

8x8 Virtual Office
8.8
Digium Asterisk
8.0
Answering rules
8x8 Virtual Office
9.4
Digium Asterisk
9.3
Call recording
8x8 Virtual Office
9.3
Digium Asterisk
8.7
Call park
8x8 Virtual Office
9.4
Digium Asterisk
8.0
Call screening
8x8 Virtual Office
6.9
Digium Asterisk
6.7
Message alerts
8x8 Virtual Office
8.9
Digium Asterisk
7.4

VoIP system collaboration

8x8 Virtual Office
8.0
Digium Asterisk
9.5
Video conferencing
8x8 Virtual Office
7.9
Digium Asterisk
10.0
Audio conferencing
8x8 Virtual Office
8.2
Digium Asterisk
9.0

Mobile apps

8x8 Virtual Office
8.5
Digium Asterisk
9.0
Mobile app for iOS
8x8 Virtual Office
8.8
Digium Asterisk
9.0
Mobile app for Android
8x8 Virtual Office
8.2
Digium Asterisk
9.0

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
No photo available
  • I appreciate the fact that is based on open source code.
  • The company provides hardware to implement a specific solution for your needs.
  • Cheaper than any other options as a VoIP system. You can use softphones which lowers the price of the project.
  • The scalability of the solution can be well achieved with the right hardware.
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Cons

  • Frequent line congestion/noise and disconnect with the Cisco SPA-122 and Cisco-8000 devices which require you to restart the devices daily
  • Lack of concern from Customer Support
  • Defective equipment for residential customers isn't covered under warranty replacement.
Raymond Goins profile photo
  • Needs knowledge
  • Need time for implementation
  • In-depth testing period to avoid latencies and disruptions
Luca Campanelli profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
No photo available
I have used many other systems such as Cisco Call Manager, Avaya Communication Manager, Nortel Meridian, small Panasonic PBX. All of them are proprietary and more expensive in both hardware and software. Digium Asterisk stacks up against them because the price of the hardware and software is lower and very intuitive.
No photo available

Return on Investment

  • It has neither had a positive or negative impact.
Robert Foreman profile photo
  • The ROI is achieved sooner than any other solutions in the market because of the scalability and the price of the project (lower than the rest of the options)
  • Scalability is a very important point to remark. Because you can extend coverage to branch offices anywhere in the world.
  • The ability to add an IVR on top of the system that handles all of the incoming calls saves money on your project.
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Digium Asterisk

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details