What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Digium Asterisk

9 Ratings
Score 9.6 out of 101

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Likelihood to Recommend

8x8 Virtual Office

In a business environment where you want a phone setup with a number, or a virtual setup on a desktop, 8x8 is the way to go. The virtual app is really great! It has a Do Not Disturb (DND) mode for when you're busy and you can just use the computers config (mic and sound) to run it. Awesome!
No photo available

Digium Asterisk

Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Digium Asterisk
8.1
Hosted PBX
8x8 Virtual Office
9.8
Digium Asterisk
9.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Digium Asterisk
9.3
User templates
8x8 Virtual Office
9.1
Digium Asterisk
7.5
Call reports
8x8 Virtual Office
8.2
Digium Asterisk
7.5
Directory of employee names
8x8 Virtual Office
7.6
Digium Asterisk
7.4

Call Management

8x8 Virtual Office
8.8
Digium Asterisk
8.0
Answering rules
8x8 Virtual Office
9.4
Digium Asterisk
9.3
Call recording
8x8 Virtual Office
9.3
Digium Asterisk
8.7
Call park
8x8 Virtual Office
9.4
Digium Asterisk
8.0
Call screening
8x8 Virtual Office
6.9
Digium Asterisk
6.7
Message alerts
8x8 Virtual Office
8.9
Digium Asterisk
7.4

VoIP system collaboration

8x8 Virtual Office
8.0
Digium Asterisk
9.5
Video conferencing
8x8 Virtual Office
7.9
Digium Asterisk
10.0
Audio conferencing
8x8 Virtual Office
8.2
Digium Asterisk
9.0

Mobile apps

8x8 Virtual Office
8.5
Digium Asterisk
9.0
Mobile app for iOS
8x8 Virtual Office
8.8
Digium Asterisk
9.0
Mobile app for Android
8x8 Virtual Office
8.2
Digium Asterisk
9.0

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
No photo available
  • I appreciate the fact that is based on open source code.
  • The company provides hardware to implement a specific solution for your needs.
  • Cheaper than any other options as a VoIP system. You can use softphones which lowers the price of the project.
  • The scalability of the solution can be well achieved with the right hardware.
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Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
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  • It's hard to find certified people in the area that I live in.
  • The fact of relying on open source makes the project hard to sell to the upper management.
  • The vendor is the only one who supplies the hardware to make it work. You can't find it anywhere else.
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Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Raymond Goins profile photo
I haven't worked on any of the above
No photo available

Return on Investment

  • 8x8 Customer Service was awful. We received no ROI or valuable knowledge from them.
  • 8x8 saved us about $80 a month in the 2 months we used them.
  • Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.
Raymond Goins profile photo
  • Very high ROI due to low implementation costs
  • Excellent ROI due to low maintenance costs
  • Line costs significantly lower than traditional lines
Luca Campanelli profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Digium Asterisk

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details