What users are saying about
Top Rated
41 Ratings
10 Ratings
Top Rated
41 Ratings
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Score 8 out of 101
10 Ratings
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Score 9.4 out of 101

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Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Digium Asterisk

Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
Digium Asterisk
8.2
Hosted PBX
8x8 Virtual Office
9.6
Digium Asterisk
9.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Digium Asterisk
9.3
User templates
8x8 Virtual Office
8.6
Digium Asterisk
7.6
Call reports
8x8 Virtual Office
8.1
Digium Asterisk
7.6
Directory of employee names
8x8 Virtual Office
8.4
Digium Asterisk
7.4

Call Management

8x8 Virtual Office
8.7
Digium Asterisk
8.0
Answering rules
8x8 Virtual Office
9.2
Digium Asterisk
9.3
Call recording
8x8 Virtual Office
9.2
Digium Asterisk
8.7
Call park
8x8 Virtual Office
8.6
Digium Asterisk
8.1
Call screening
8x8 Virtual Office
7.8
Digium Asterisk
6.7
Message alerts
8x8 Virtual Office
8.9
Digium Asterisk
7.4

VoIP system collaboration

8x8 Virtual Office
8.6
Digium Asterisk
9.5
Video conferencing
8x8 Virtual Office
8.5
Digium Asterisk
10.0
Audio conferencing
8x8 Virtual Office
8.7
Digium Asterisk
9.0

Mobile apps

8x8 Virtual Office
8.7
Digium Asterisk
9.0
Mobile app for iOS
8x8 Virtual Office
9.2
Digium Asterisk
9.0
Mobile app for Android
8x8 Virtual Office
8.3
Digium Asterisk
9.0

Pros

  • The simple user interface allows administrators to easily set up the phone system and route calls based on groups.
  • 8x8 Virtual Office allows you to check work voicemail or answer business calls from anywhere.
  • 8x8 Virtual Office allows you to customize your phone experience so that it works better for you.
Shane Orr profile photo
  • I appreciate the fact that is based on open source code.
  • The company provides hardware to implement a specific solution for your needs.
  • Cheaper than any other options as a VoIP system. You can use softphones which lowers the price of the project.
  • The scalability of the solution can be well achieved with the right hardware.
No photo available

Cons

  • Missed Call Reporting
  • Queue login/logout details
  • Delayed ringing
Chianne Shepherd profile photo
  • It's hard to find certified people in the area that I live in.
  • The fact of relying on open source makes the project hard to sell to the upper management.
  • The vendor is the only one who supplies the hardware to make it work. You can't find it anywhere else.
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

With Onebox, our employees had to use their own cell phones for their work calls. Additionally, there was no call queue function available at the time. Instead, all cell phones would ring at once, and it was a mad dash to who would answer. 8x8 has way more robust features to offer a growing company.
Chianne Shepherd profile photo
I have used many other systems such as Cisco Call Manager, Avaya Communication Manager, Nortel Meridian, small Panasonic PBX. All of them are proprietary and more expensive in both hardware and software. Digium Asterisk stacks up against them because the price of the hardware and software is lower and very intuitive.
No photo available

Return on Investment

  • Less time wasted in meetings
  • CRM integration means I can quickly call prospects without having to leave CRM
No photo available
  • Very high ROI due to low implementation costs
  • Excellent ROI due to low maintenance costs
  • Line costs significantly lower than traditional lines
Luca Campanelli profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Digium Asterisk

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details