What users are saying about
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64 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
4 Ratings
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Score 8.9 out of 101

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Digium Switchvox

Really Digium Switchvox is a great product, it's more of an overall service and it's great. Starting at the phones, I think they're well engineered, from button placement to make call handling a breeze, bright status indicators and programmable keys that keep things simple, and a clear back-lite screen, to light up those late night support calls. I've watched the web management interface grow into a gorgeous, friendly, informational tool that gives me a system that can do 95% of the things my customers request.The only times I've seen it as less appropriate is when it comes to the more budget restricted. I've always believed you get what you pay for, and Digium Switch provides a lovely packaged, turnkey product, that doesn't require an expert to maintain once installed. On top of that, you're paying for the service. I can speak from experience, and countless support calls, that Digium Switchvox's support is second to none. They're efficient, intelligent, friendly, and professional, I've never had a bad experience, keep up the great work!
Josh McClelland profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Digium Switchvox
9.6
Hosted PBX
8x8 Virtual Office
8.4
Digium Switchvox
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Digium Switchvox
10.0
User templates
8x8 Virtual Office
6.5
Digium Switchvox
9.0
Call reports
8x8 Virtual Office
7.7
Digium Switchvox
10.0
Directory of employee names
8x8 Virtual Office
8.6
Digium Switchvox
9.0

Call Management

8x8 Virtual Office
8.6
Digium Switchvox
9.2
Answering rules
8x8 Virtual Office
8.7
Digium Switchvox
9.0
Call recording
8x8 Virtual Office
8.8
Digium Switchvox
10.0
Call park
8x8 Virtual Office
8.2
Digium Switchvox
10.0
Call screening
8x8 Virtual Office
8.5
Digium Switchvox
8.0
Message alerts
8x8 Virtual Office
8.9
Digium Switchvox
9.0

VoIP system collaboration

8x8 Virtual Office
7.8
Digium Switchvox
9.0
Video conferencing
8x8 Virtual Office
7.5
Digium Switchvox
Audio conferencing
8x8 Virtual Office
8.1
Digium Switchvox
9.0

Mobile apps

8x8 Virtual Office
7.5
Digium Switchvox
9.5
Mobile app for iOS
8x8 Virtual Office
7.5
Digium Switchvox
9.0
Mobile app for Android
8x8 Virtual Office
7.6
Digium Switchvox
10.0

Pros

8x8 Virtual Office

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl profile photo

Digium Switchvox

  • From an administration standpoint Digium Switchvox almost makes it too easy. With an elegant web interface that anyone can easily navigate.
  • From an end user stand point the phones make it a joy to route calls, access voicemail, and make customer service that much more of a personal experience.
  • The amount of useful information is everywhere. When you're using the web portal any time I seem to have a question about something, those amazing little "?"s everywhere that always seem to have the answers I need. Otherwise support is only ever a call away, and they're great.
Josh McClelland profile photo

Cons

8x8 Virtual Office

  • The mobile app is good but can be too much at times, almost taking over the phone.
  • It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
  • The setup for the auto attendant is very intuitive, granted it works well once set up.
  • It would be nice if a call placed on hold could be picked up by another extension
Robbie Mancl profile photo

Digium Switchvox

  • I've installed quite a few of these systems for a number of customers, and I've found a number of times having access to the second Ethernet port on some of the larger systems, and the ability to do some sort of static routing, and firewall functionality. I would love to have the ability to connect one port to the carrier's cpe router, and the other port to the customer's network.
  • I've worked with Voip products for a number of years, and various asterisk iterations. I'd like to see more access to the asterisk cli for troubleshooting, and/or potentially some sort of shell access.
  • I'd like to see the Digum Switchvox phones have vpn functionality. It would be great to deploy a field office with a pre-provisioned phone that automatically connects back to the corporate network via a secure vpn tunnel from most internet connections. Currently we either use a softphone, manually program a Cisco phone that does have the capability, or deploy an semi expensive router that support a secure tunnel. It would be much easier to sell a customer on a remote office and a fancy Digium phone, if they didn't need the extra hardware.
Josh McClelland profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Digium Switchvox

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

When we choosing 8x8 we looked at a few alternatives such as Comcast and AT&T. Both of these companies required local equipment or additional cost to host the phone lines. Also, both required a minimum 2yr contract with penalties for canceling early on top of costing more than 8x8. Ultimately we chose 8x8 for the flexibility of being able to move and if it didn't work out there was no penalty for canceling.
Robbie Mancl profile photo

Digium Switchvox

I've installed, and maintained a number of different phone systems over the last few years, including nationwide level Voip service providers relying entirely on custom built Asterisk systems, to SOHO systems connected to cloud level services. So far Digium Switchvox has been one of my favorites when it comes to ease of use, customer service, and over all reliability. While there are a few things I'd like to see done a little differently, updates are released frequently with fixes, and new features.
Josh McClelland profile photo

Return on Investment

8x8 Virtual Office

  • There is no cost for the back end system, this makes it much easier to get started.
  • The only downside on cost is that not only do you have a monthly cost from the service, you also need to have a solid Internet connection. Fortunately, most businesses will already have this, and you would need to pay for service anyway
  • Because it is hosted elsewhere it truly kept us in business after hurricane Irma because we were still able to answer calls and service our customers.
Robbie Mancl profile photo

Digium Switchvox

  • Our in house system has allowed us to grow as our needs have grown. It takes no time to turn up a new phone and get a fresh employee taking calls, and saves us a call to an outside consultant every time we want to make a change to the phone system.
  • Previously a receptionist's time would be utilized for directing incoming calls to their destinations, demanding the need for multiple staff member to handle call volumes. With Digium Switchvox we were able to implement a few Interactive Voice Response menus so callers could reach their intended destination without the need for human intervention, allowing us to better utilize the time of our employees.
  • Thanks to installing our own system, and enjoying it so much, we were able to take that knowledge and return it back to the company selling, installing, and maintaining Digium Switchvox systems.
Josh McClelland profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Digium Switchvox

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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