What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

eFax

10 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

eFax

10 Ratings
Score 9.2 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

eFax

eFax works well for our small business! It is extremely easy to use and setup. Anyone can do it!
Gina Howard profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
eFax
Hosted PBX
8x8 Virtual Office
9.8
eFax
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
eFax
User templates
8x8 Virtual Office
9.1
eFax
Call reports
8x8 Virtual Office
8.2
eFax
Directory of employee names
8x8 Virtual Office
7.6
eFax

Call Management

8x8 Virtual Office
8.8
eFax
Answering rules
8x8 Virtual Office
9.4
eFax
Call recording
8x8 Virtual Office
9.3
eFax
Call park
8x8 Virtual Office
9.4
eFax
Call screening
8x8 Virtual Office
6.9
eFax
Message alerts
8x8 Virtual Office
8.9
eFax

VoIP system collaboration

8x8 Virtual Office
8.0
eFax
Video conferencing
8x8 Virtual Office
7.9
eFax
Audio conferencing
8x8 Virtual Office
8.2
eFax

Mobile apps

8x8 Virtual Office
8.5
eFax
Mobile app for iOS
8x8 Virtual Office
8.8
eFax
Mobile app for Android
8x8 Virtual Office
8.2
eFax

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
No photo available
  • Ease of use.
  • Low cost.
  • Seamless integration.
Gina Howard profile photo

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
Ashish Shah profile photo
  • Since the updates to the UX, I don't have many negative things to say.
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Raymond Goins profile photo
We didn't evaluate any other similar products.
Gina Howard profile photo

Return on Investment

  • 8x8 Customer Service was awful. We received no ROI or valuable knowledge from them.
  • 8x8 saved us about $80 a month in the 2 months we used them.
  • Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.
Raymond Goins profile photo
  • We were able to reduce costs by using eFax and make our faxing company-wide simpler!
  • We were able to remove a landline for faxing.
Gina Howard profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

eFax

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details