What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
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Score 7.6 out of 101

FreeConference.com

4 Ratings
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Score 8.8 out of 101

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Likelihood to Recommend

8x8 Virtual Office

8x8 is well suited for companies that are seeking connectivity regardless of location. Companies that have employees who travel consistently would benefit from Virtual Office.
No photo available

FreeConference.com

It's great for virtually meeting with people in other cities/countries. It's terrific how they provide so many international numbers for people to use!
Michelle Braun profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
FreeConference.com
10.0
Hosted PBX
8x8 Virtual Office
9.8
FreeConference.com
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.0
FreeConference.com
User templates
8x8 Virtual Office
9.1
FreeConference.com
Call reports
8x8 Virtual Office
8.2
FreeConference.com
10.0
Directory of employee names
8x8 Virtual Office
7.6
FreeConference.com

Call Management

8x8 Virtual Office
8.8
FreeConference.com
9.0
Answering rules
8x8 Virtual Office
9.4
FreeConference.com
Call recording
8x8 Virtual Office
9.4
FreeConference.com
9.0
Call park
8x8 Virtual Office
9.4
FreeConference.com
Call screening
8x8 Virtual Office
7.0
FreeConference.com
Message alerts
8x8 Virtual Office
8.9
FreeConference.com

VoIP system collaboration

8x8 Virtual Office
8.0
FreeConference.com
9.5
Video conferencing
8x8 Virtual Office
7.9
FreeConference.com
10.0
Audio conferencing
8x8 Virtual Office
8.1
FreeConference.com
9.0

Mobile apps

8x8 Virtual Office
8.5
FreeConference.com
Mobile app for iOS
8x8 Virtual Office
8.8
FreeConference.com
Mobile app for Android
8x8 Virtual Office
8.2
FreeConference.com

Pros

  • No issues purchasing the Cisco SPA-122 and SPA-8000 devices.
  • No issues setting up the Cisco SPA-122 and SPA-8000 devices.
  • Cheaper to go with 8x8 service and the Cisco SPA-122 or Cisco SPA-8000 devices than hosting GFI Faxmaker 14 yourself.
Raymond Goins profile photo
  • I love the ability to make long distance calls without charge.
  • I was delighted when they added the ability to screen share and show my slides to my customers.
  • I also love that FreeConference.com immediately provides replays of your meetings - in case somebody wasn't able to attend live.
Michelle Braun profile photo

Cons

  • More tutorials
  • Make the systems more intuitive
  • Lower costs
Robert Foreman profile photo
  • Early on (many years ago), I occasionally had some trouble getting everyone onto the same call. But that's only happened a couple of times many moons ago.
Michelle Braun profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Troy Alcorn profile photo
It's consistently reliable and FREE. This is a wonderful resource for small business owners!
Michelle Braun profile photo

Return on Investment

  • It has neither had a positive or negative impact.
Robert Foreman profile photo
  • BEST ROI ever! It's all free and has let me access people globally. Thanks!
Michelle Braun profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

FreeConference.com

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details