What users are saying about
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133 Ratings

8x8 Virtual Office

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133 Ratings
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Score 6.9 out of 101
5 Ratings
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Score 9.2 out of 101

Likelihood to Recommend

8x8 Virtual Office

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

FreeConference.com

It's great for virtually meeting with people in other cities/countries. It's terrific how they provide so many international numbers for people to use!
Michelle Braun profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
FreeConference.com
10.0
Hosted PBX
8x8 Virtual Office
8.0
FreeConference.com
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
FreeConference.com
User templates
8x8 Virtual Office
6.5
FreeConference.com
Call reports
8x8 Virtual Office
7.5
FreeConference.com
10.0
Directory of employee names
8x8 Virtual Office
8.6
FreeConference.com

Call Management

8x8 Virtual Office
8.5
FreeConference.com
9.1
Answering rules
8x8 Virtual Office
8.5
FreeConference.com
Call recording
8x8 Virtual Office
8.8
FreeConference.com
9.1
Call park
8x8 Virtual Office
8.0
FreeConference.com
Call screening
8x8 Virtual Office
8.5
FreeConference.com
Message alerts
8x8 Virtual Office
8.8
FreeConference.com

VoIP system collaboration

8x8 Virtual Office
7.6
FreeConference.com
9.5
Video conferencing
8x8 Virtual Office
7.3
FreeConference.com
10.0
Audio conferencing
8x8 Virtual Office
7.9
FreeConference.com
9.1

Mobile apps

8x8 Virtual Office
7.5
FreeConference.com
Mobile app for iOS
8x8 Virtual Office
7.5
FreeConference.com
Mobile app for Android
8x8 Virtual Office
7.5
FreeConference.com

Pros

8x8 Virtual Office

  • The sales guy I got in touch with when making the purchasing decision was great Sav Eswaravel.
  • The set up was quicker than anticipated.
  • I think your pricing is bang on and we get a lot for it.
  • The app is very easy to use and is the desktop app.
Joseph Lever profile photo

FreeConference.com

  • I love the ability to make long distance calls without charge.
  • I was delighted when they added the ability to screen share and show my slides to my customers.
  • I also love that FreeConference.com immediately provides replays of your meetings - in case somebody wasn't able to attend live.
Michelle Braun profile photo

Cons

8x8 Virtual Office

  • Not really found out yet. There are some things that we would like to be different, e.g ring tone on mobile. It's not obvious how to do it, but we haven't asked for help yet.
No photo available

FreeConference.com

  • Early on (many years ago), I occasionally had some trouble getting everyone onto the same call. But that's only happened a couple of times many moons ago.
Michelle Braun profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
its functionality and stability are amazing
Kwame H. Baptiste profile photo

FreeConference.com

No score
No answers yet
No answers on this topic

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

FreeConference.com

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

FreeConference.com

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

FreeConference.com

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

FreeConference.com

No score
No answers yet
No answers on this topic

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

FreeConference.com

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

The previous hosted system was discontinued. 8x8 selected primarily for the cost to achieve the functionality we needed. Some features, e.g. the desktop application were a bonus.
No photo available

FreeConference.com

It's consistently reliable and FREE. This is a wonderful resource for small business owners!
Michelle Braun profile photo

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

FreeConference.com

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • Saved a lot compared to other price plans as we dial internationally daily.
  • Installed within minutes.
  • Set up and configuration was lightening quick
  • Syncs with most 3rd party systems, email, CRM, etc.
Mark Savage profile photo

FreeConference.com

  • BEST ROI ever! It's all free and has let me access people globally. Thanks!
Michelle Braun profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FreeConference.com

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

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