What users are saying about
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64 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
5 Ratings
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Score 9 out of 101

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

FreeConference.com

It's great for virtually meeting with people in other cities/countries. It's terrific how they provide so many international numbers for people to use!
Michelle Braun profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
FreeConference.com
10.0
Hosted PBX
8x8 Virtual Office
8.4
FreeConference.com
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
FreeConference.com
User templates
8x8 Virtual Office
6.5
FreeConference.com
Call reports
8x8 Virtual Office
7.7
FreeConference.com
10.0
Directory of employee names
8x8 Virtual Office
8.6
FreeConference.com

Call Management

8x8 Virtual Office
8.6
FreeConference.com
9.0
Answering rules
8x8 Virtual Office
8.7
FreeConference.com
Call recording
8x8 Virtual Office
8.8
FreeConference.com
9.0
Call park
8x8 Virtual Office
8.2
FreeConference.com
Call screening
8x8 Virtual Office
8.5
FreeConference.com
Message alerts
8x8 Virtual Office
8.9
FreeConference.com

VoIP system collaboration

8x8 Virtual Office
7.8
FreeConference.com
9.5
Video conferencing
8x8 Virtual Office
7.5
FreeConference.com
10.0
Audio conferencing
8x8 Virtual Office
8.1
FreeConference.com
9.0

Mobile apps

8x8 Virtual Office
7.5
FreeConference.com
Mobile app for iOS
8x8 Virtual Office
7.5
FreeConference.com
Mobile app for Android
8x8 Virtual Office
7.6
FreeConference.com

Pros

8x8 Virtual Office

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl profile photo

FreeConference.com

  • I love the ability to make long distance calls without charge.
  • I was delighted when they added the ability to screen share and show my slides to my customers.
  • I also love that FreeConference.com immediately provides replays of your meetings - in case somebody wasn't able to attend live.
Michelle Braun profile photo

Cons

8x8 Virtual Office

  • The application on devices often does not connect when you go to answer a call, so you're left trying to call someone back after essentially hanging up on them.
  • Instant messaging is extremely clunky and takes a very long time to load. Our team uses Slack or Microsoft Teams instead.
  • Versioning of the desktop application isn't consistent. I recently had to reinstall the application and, even though I am installing the newest version and there is no beta version for me to participate in, for some reason some of the functionality is now missing.
Kevin Scally profile photo

FreeConference.com

  • Early on (many years ago), I occasionally had some trouble getting everyone onto the same call. But that's only happened a couple of times many moons ago.
Michelle Braun profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

FreeConference.com

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

I have not used any other products related to this
Alex Garcia profile photo

FreeConference.com

It's consistently reliable and FREE. This is a wonderful resource for small business owners!
Michelle Braun profile photo

Return on Investment

8x8 Virtual Office

  • Saved over 14k in operating expenses and costs the first year.
  • Saved over 24k in operating expenses and costs the second year.
  • Made acquisitions and mergers, on the communication side, efficient and seamless.
Alex Garcia profile photo

FreeConference.com

  • BEST ROI ever! It's all free and has let me access people globally. Thanks!
Michelle Braun profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

FreeConference.com

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison