What users are saying about
Top Rated
40 Ratings
Top Rated
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.6 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

FreeConferenceCall.com

Freeconferencecall.com is perfect when you need to set up an audio conference. The calls work perfectly, and the detail reports are useful to reference previous calls. I can't think of a reasonable scenario for which it's not appropriate.
Dmitry Galkin profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
FreeConferenceCall.com
8.1
Hosted PBX
8x8 Virtual Office
9.6
FreeConferenceCall.com
8.7
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
FreeConferenceCall.com
8.0
User templates
8x8 Virtual Office
8.6
FreeConferenceCall.com
Call reports
8x8 Virtual Office
8.1
FreeConferenceCall.com
7.7
Directory of employee names
8x8 Virtual Office
8.4
FreeConferenceCall.com

Call Management

8x8 Virtual Office
8.7
FreeConferenceCall.com
6.0
Answering rules
8x8 Virtual Office
9.2
FreeConferenceCall.com
Call recording
8x8 Virtual Office
9.2
FreeConferenceCall.com
6.0
Call park
8x8 Virtual Office
8.6
FreeConferenceCall.com
Call screening
8x8 Virtual Office
7.8
FreeConferenceCall.com
Message alerts
8x8 Virtual Office
8.9
FreeConferenceCall.com

VoIP system collaboration

8x8 Virtual Office
8.6
FreeConferenceCall.com
9.2
Video conferencing
8x8 Virtual Office
8.5
FreeConferenceCall.com
Audio conferencing
8x8 Virtual Office
8.7
FreeConferenceCall.com
9.2

Mobile apps

8x8 Virtual Office
8.7
FreeConferenceCall.com
Mobile app for iOS
8x8 Virtual Office
9.2
FreeConferenceCall.com
Mobile app for Android
8x8 Virtual Office
8.3
FreeConferenceCall.com

Pros

  • The simple user interface allows administrators to easily set up the phone system and route calls based on groups.
  • 8x8 Virtual Office allows you to check work voicemail or answer business calls from anywhere.
  • 8x8 Virtual Office allows you to customize your phone experience so that it works better for you.
Shane Orr profile photo
  • Freeconferencecall.com is free. That's its main attraction.
  • The program allows you to see which phone numbers were on the call and for how long. This can be useful for reference.
  • The calls have always worked perfectly for me, without interruption and with a great sound quality. This makes it the optimal low-budget option.
Dmitry Galkin profile photo

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
Ashish Shah profile photo
  • It would be nice if the custom greeting feature were included in the free features.
  • One of the premium features should be a secured line option, that's protected from intrusion.
  • A contacts list would help to note common callers and identify callers who show up as "wireless caller" in the detail report.
Dmitry Galkin profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
FreeConferenceCall.com10.0
Based on 1 answer
It is so user friendly.
Dan Ferris, Master CMB, AMP profile photo

Usability

No score
No answers yet
No answers on this topic
FreeConferenceCall.com10.0
Based on 1 answer
I am and have been extremely pleased with my use of this product.
Dan Ferris, Master CMB, AMP profile photo

Support

No score
No answers yet
No answers on this topic
FreeConferenceCall.com10.0
Based on 1 answer
I have had no need for support to get involved. This product works perfectly for years.
Dan Ferris, Master CMB, AMP profile photo

Implementation

No score
No answers yet
No answers on this topic
FreeConferenceCall.com10.0
Based on 1 answer
It's a no brainer!
Dan Ferris, Master CMB, AMP profile photo

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
We have an internal telephony system, which we use for internal conference calling. We use freeconferencecall.com for calls with multiple outside parties, so that they can call in at their convenience. We have not used alternatives to freeconferencecall.com that would also allow that convenience.
Dmitry Galkin profile photo

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
Ashish Shah profile photo
  • Freeconferencecall.com has had only positive ROI because our company does not need to pay for a teleconferencing service.
Dmitry Galkin profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

FreeConferenceCall.com

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details