What users are saying about

8x8 Virtual Office

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Top Rated
59 Ratings

8x8 Virtual Office

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Top Rated
59 Ratings
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Score 7.4 out of 101
8 Ratings
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Score 8.6 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

8x8 is great if you are a hands-on type of person. In my experience, the people that are in charge of these types of systems tend to be extremely hands-on with the need for independence. If you aren't the independent, "take charge" type, then 8x8 wouldn't be right for you.
Alex Garcia profile photo

FreeConferenceCall.com

Freeconferencecall.com is perfect when you need to set up an audio conference. The calls work perfectly, and the detail reports are useful to reference previous calls. I can't think of a reasonable scenario for which it's not appropriate.
Dmitry Galkin profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
FreeConferenceCall.com
8.3
Hosted PBX
8x8 Virtual Office
8.4
FreeConferenceCall.com
8.9
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
FreeConferenceCall.com
8.0
User templates
8x8 Virtual Office
6.6
FreeConferenceCall.com
Call reports
8x8 Virtual Office
7.7
FreeConferenceCall.com
7.9
Directory of employee names
8x8 Virtual Office
8.6
FreeConferenceCall.com

Call Management

8x8 Virtual Office
8.6
FreeConferenceCall.com
6.0
Answering rules
8x8 Virtual Office
8.7
FreeConferenceCall.com
Call recording
8x8 Virtual Office
8.8
FreeConferenceCall.com
6.0
Call park
8x8 Virtual Office
8.3
FreeConferenceCall.com
Call screening
8x8 Virtual Office
8.4
FreeConferenceCall.com
Message alerts
8x8 Virtual Office
8.9
FreeConferenceCall.com

VoIP system collaboration

8x8 Virtual Office
7.8
FreeConferenceCall.com
9.3
Video conferencing
8x8 Virtual Office
7.5
FreeConferenceCall.com
Audio conferencing
8x8 Virtual Office
8.2
FreeConferenceCall.com
9.3

Mobile apps

8x8 Virtual Office
7.5
FreeConferenceCall.com
Mobile app for iOS
8x8 Virtual Office
7.5
FreeConferenceCall.com
Mobile app for Android
8x8 Virtual Office
7.6
FreeConferenceCall.com

Pros

  • Faxes and voicemail -- the quick sending of both to email makes for a very reliable method of not only processing, but also storing them as attachments which is vital.
  • Call reflecting from desk to cell phone is instantaneous, and very useful whenever one is away from the office but still needs to get client calls.
  • Very high-quality audio typically indistinguishable from a landline, in a much more affordable problem sliding package.
Aaron Kendal profile photo
  • Conference line
  • Password protected communications
  • Intra-staff calling
Jessica Herrera profile photo

Cons

  • Their contact address book could use some improvement, but it is functional.
  • Having Fax be an immediate choice in the virtual office desktop app would make it a bit quicker to access faxes.
  • Occasional incomplete calls-- calls sometimes in out of office locations, using the cell phone app, drop without any immediate indication that a call was dropped, so a drop tone at the time a call is disconnected would be very useful as otherwise, you continue to speak only to realize later that the call had been dropped.
Aaron Kendal profile photo
  • Occasionally drops calls
  • Issues with connectivity
  • Limited access to call logs, transcripts, user information during calls
Jessica Herrera profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
FreeConferenceCall.com10.0
Based on 1 answer
It is so user friendly.
Dan Ferris, Master CMB, AMP profile photo

Usability

No score
No answers yet
No answers on this topic
FreeConferenceCall.com10.0
Based on 1 answer
I am and have been extremely pleased with my use of this product.
Dan Ferris, Master CMB, AMP profile photo

Support

No score
No answers yet
No answers on this topic
FreeConferenceCall.com10.0
Based on 1 answer
I have had no need for support to get involved. This product works perfectly for years.
Dan Ferris, Master CMB, AMP profile photo

Implementation

No score
No answers yet
No answers on this topic
FreeConferenceCall.com10.0
Based on 1 answer
It's a no brainer!
Dan Ferris, Master CMB, AMP profile photo

Alternatives Considered

More powerful and flexible than Comcast VOIP, for less money and with fax capabilities.
Aaron Kendal profile photo
We have an internal telephony system, which we use for internal conference calling. We use freeconferencecall.com for calls with multiple outside parties, so that they can call in at their convenience. We have not used alternatives to freeconferencecall.com that would also allow that convenience.
Dmitry Galkin profile photo

Return on Investment

  • By switching to 8x8 Virtual Office, our small office saved money over our traditional PBX system.
  • 8x8 Virtual Office eliminated any of the hardware issues we faced with our traditional PBX system, since everything is handled virtually online.
  • The ease of using the online interface saved our company time in setting up and making changes to our phone system.
Shane Orr profile photo
  • Freeconferencecall.com has had only positive ROI because our company does not need to pay for a teleconferencing service.
Dmitry Galkin profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

FreeConferenceCall.com

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

FreeConferenceCall.com More Information