What users are saying about
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64 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
8 Ratings
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Score 8.7 out of 101

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

FreeConferenceCall.com

Freeconferencecall.com is perfect when you need to set up an audio conference. The calls work perfectly, and the detail reports are useful to reference previous calls. I can't think of a reasonable scenario for which it's not appropriate.
Dmitry Galkin profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
FreeConferenceCall.com
8.4
Hosted PBX
8x8 Virtual Office
8.4
FreeConferenceCall.com
9.1
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
FreeConferenceCall.com
8.0
User templates
8x8 Virtual Office
6.5
FreeConferenceCall.com
Call reports
8x8 Virtual Office
7.7
FreeConferenceCall.com
8.2
Directory of employee names
8x8 Virtual Office
8.6
FreeConferenceCall.com

Call Management

8x8 Virtual Office
8.6
FreeConferenceCall.com
6.0
Answering rules
8x8 Virtual Office
8.7
FreeConferenceCall.com
Call recording
8x8 Virtual Office
8.8
FreeConferenceCall.com
6.0
Call park
8x8 Virtual Office
8.2
FreeConferenceCall.com
Call screening
8x8 Virtual Office
8.5
FreeConferenceCall.com
Message alerts
8x8 Virtual Office
8.9
FreeConferenceCall.com

VoIP system collaboration

8x8 Virtual Office
7.8
FreeConferenceCall.com
9.4
Video conferencing
8x8 Virtual Office
7.5
FreeConferenceCall.com
Audio conferencing
8x8 Virtual Office
8.1
FreeConferenceCall.com
9.4

Mobile apps

8x8 Virtual Office
7.5
FreeConferenceCall.com
Mobile app for iOS
8x8 Virtual Office
7.5
FreeConferenceCall.com
Mobile app for Android
8x8 Virtual Office
7.6
FreeConferenceCall.com

Pros

8x8 Virtual Office

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl profile photo

FreeConferenceCall.com

  • Conference line
  • Password protected communications
  • Intra-staff calling
Jessica Herrera profile photo

Cons

8x8 Virtual Office

  • I'd like to see better connectivity between the call center system and the desktop user. 4 digit dialing is a must for us but we are waiting for that functionality.
  • I'd like 8x8 to understand that we are on the east coast and stop calling for follow up after our EST hours.
Mark Weingarten profile photo

FreeConferenceCall.com

  • It would be nice if the custom greeting feature were included in the free features.
  • One of the premium features should be a secured line option, that's protected from intrusion.
  • A contacts list would help to note common callers and identify callers who show up as "wireless caller" in the detail report.
Dmitry Galkin profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It is so user friendly.
Dan Ferris, Master CMB, AMP profile photo

Usability

8x8 Virtual Office

No score
No answers yet
No answers on this topic

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
I am and have been extremely pleased with my use of this product.
Dan Ferris, Master CMB, AMP profile photo

Support

8x8 Virtual Office

No score
No answers yet
No answers on this topic

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
I have had no need for support to get involved. This product works perfectly for years.
Dan Ferris, Master CMB, AMP profile photo

Implementation

8x8 Virtual Office

No score
No answers yet
No answers on this topic

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It's a no brainer!
Dan Ferris, Master CMB, AMP profile photo

Alternatives Considered

8x8 Virtual Office

Only 8x8 offers a desktop phone solution, call center solution and equipment. Having one provider makes things much easier for all and allows for one call if there is an issue.
Mark Weingarten profile photo

FreeConferenceCall.com

We have an internal telephony system, which we use for internal conference calling. We use freeconferencecall.com for calls with multiple outside parties, so that they can call in at their convenience. We have not used alternatives to freeconferencecall.com that would also allow that convenience.
Dmitry Galkin profile photo

Return on Investment

8x8 Virtual Office

  • For my company, the move to a cloud-based phone service that offers all communication forms is going to save over $500,000 per year.
  • The move to the cloud saved us from having to replace soon to be end-of-life hardware and re-allocate the human resources that were managing the hardware. This is additional savings to the $500,000 mentioned above.
  • The move also allowed us to cancel our GoToMeeting contract and leverage Google and 8x8 Meeting Services.
Andy Breitsprecher profile photo

FreeConferenceCall.com

  • Freeconferencecall.com has had only positive ROI because our company does not need to pay for a teleconferencing service.
Dmitry Galkin profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

FreeConferenceCall.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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