What users are saying about
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64 Ratings
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107 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101

Fuze

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107 Ratings
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Score 7.5 out of 101

Likelihood to Recommend

8x8 Virtual Office

For a North American based small business, 8x8 would be great. It can be managed by non-technical resources in a simple online Admin GUI. Setups and changes are simple. My company is still working with them to drive the product to what we consider to be a mature solution for our global business.
Andy Breitsprecher profile photo

Fuze

Fuze has allowed our local and remote workers to keep in touch using chat, calls, video conferencing, and call queues. Having a single solution that has our needed functionality has allowed for improved support and training throughout the organization. The offering is very dependent on network capabilities (LTE/WiFi) so taking calls from mobile devices can be difficult.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Fuze
7.0
Hosted PBX
8x8 Virtual Office
8.4
Fuze
7.7
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Fuze
7.0
User templates
8x8 Virtual Office
6.5
Fuze
6.2
Call reports
8x8 Virtual Office
7.7
Fuze
7.0
Directory of employee names
8x8 Virtual Office
8.6
Fuze
7.1

Call Management

8x8 Virtual Office
8.6
Fuze
7.4
Answering rules
8x8 Virtual Office
8.7
Fuze
7.5
Call recording
8x8 Virtual Office
8.8
Fuze
7.3
Call park
8x8 Virtual Office
8.2
Fuze
7.3
Call screening
8x8 Virtual Office
8.5
Fuze
Message alerts
8x8 Virtual Office
8.9
Fuze
7.5

VoIP system collaboration

8x8 Virtual Office
7.8
Fuze
7.6
Video conferencing
8x8 Virtual Office
7.5
Fuze
7.3
Audio conferencing
8x8 Virtual Office
8.1
Fuze
7.9

Mobile apps

8x8 Virtual Office
7.5
Fuze
7.6
Mobile app for iOS
8x8 Virtual Office
7.5
Fuze
7.6
Mobile app for Android
8x8 Virtual Office
7.6
Fuze
7.7

Pros

8x8 Virtual Office

  • All services (Chat, Meeting, Phones) all in one application
  • 8x8 has been very flexible to work with as an organization and don't seem to be committed to strict arbitrary policies.
  • Does not require a VPN connection to use their solution.
Andy Breitsprecher profile photo

Fuze

  • Microsoft Integration
  • Video Bridges
  • Continual updates that resolves or expands capabilities
No photo available

Cons

8x8 Virtual Office

  • Frequent line congestion/noise and disconnect with the Cisco SPA-122 and Cisco-8000 devices which require you to restart the devices daily
  • Lack of concern from Customer Support
  • Defective equipment for residential customers isn't covered under warranty replacement.
Raymond Goins profile photo

Fuze

  • Their admin portal that I use to login to can sometimes feel clunky. There is a lot of button pressing to get through the menus and you always have to click a refresh button when adjusting search parameters. This is different from the hub, which is more for user setup.
  • The Fuze app is not always the most reliable. While being able to use it to call from your work number anywhere is nice. Calls sometimes have one-way audio and, on occasion, caused users calls to go directly to their voicemail.
  • The user portal could use a refresh as well. Some of our users use an e-fax number for sending documents to clients. The feature is often missed because it is hidden inside a menu instead of being out in the open.
David Scalise profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Fuze

Fuze 7.4
Based on 14 answers
1,000% will renew. For the price, for the features, for the support, for the implementation, for the ability to deploy to a new site, or a new company acquisitioned that has an older PBX, we can get them to Fuze with so little effort, dump the phones on their desk, and give them all the features and "WOW" that they would expect from a modern enterprise.
D. SKye Hodges profile photo

Usability

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.5
Based on 7 answers
Because it just works. That's what I need my phone system to do.
Trent Martin, PMP profile photo

Reliability and Availability

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges profile photo

Performance

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges profile photo

Support

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Fuze

Fuze 6.6
Based on 59 answers
We subscribe to a higher level of support, which provides us a dedicated person who can bring teams together behind the scenes to tackle any issue we have or answer any question. It's been very effective for us and provides a level of service that is unmatched by the bigger bells.
Anthony Darden profile photo

In-Person Training

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges profile photo

Online Training

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges profile photo

Implementation

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.6
Based on 58 answers
The implementation process as a while was handled very well. The critical services always worked day one while porting the numbers. The one complaint I have would be lack of attention on the paging system services as this turned out to be more critical to our business than originally anticipated and there were usually always problems getting it working day-one.
Nick Cooper profile photo

Alternatives Considered

8x8 Virtual Office

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
No photo available

Fuze

CallManager requires servers, Voice routers, independent PBX providers, SIP providers and admins who know how to manage all of that. Fuze alleviates the need for Cisco VOIP and telecommunications experts and simplifies and consolidates every site onto a single hosted platform where the only devices we have to worry about are our phones. It includes support as well so users can engage Fuze support directly for call flow changes, or support for lines or anything else in the system. Cisco charges extra for this, but it is bundled into the Fuze per-line cost.
Nick Cooper profile photo

Scalability

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges profile photo

Return on Investment

8x8 Virtual Office

  • It's positive in that it's given us a new communications platform from our failing previous one, but there's still a long way to go.
No photo available

Fuze

  • Positive- better communication from our mobile users
  • Positive- no problems
  • Positive- stable, quality UC
Michael Bartlett profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Fuze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Add comparison