What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Fuze

88 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Fuze

88 Ratings
Score 7.2 out of 101

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Likelihood to Recommend

8x8 Virtual Office

8x8 is well suited for companies that are seeking connectivity regardless of location. Companies that have employees who travel consistently would benefit from Virtual Office.
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Fuze

Fuze is very well suited for audio/video conferencing where attendees are spread around the globe. It is the best suited for enterprise where people have to jump from one call to another one after that other. In which case you can just add that person to an ongoing call. It is less appropriate for business that are bases locally and very appropriate for businesses that are spread around the country and in the North American continent.
Jigar Patel profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Fuze
6.9
Hosted PBX
8x8 Virtual Office
9.8
Fuze
7.4
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Fuze
7.5
User templates
8x8 Virtual Office
9.1
Fuze
6.2
Call reports
8x8 Virtual Office
8.2
Fuze
6.6
Directory of employee names
8x8 Virtual Office
7.6
Fuze
7.0

Call Management

8x8 Virtual Office
8.8
Fuze
7.4
Answering rules
8x8 Virtual Office
9.4
Fuze
7.2
Call recording
8x8 Virtual Office
9.3
Fuze
7.8
Call park
8x8 Virtual Office
9.4
Fuze
7.6
Call screening
8x8 Virtual Office
7.0
Fuze
Message alerts
8x8 Virtual Office
8.9
Fuze
6.9

VoIP system collaboration

8x8 Virtual Office
8.0
Fuze
8.2
Video conferencing
8x8 Virtual Office
7.9
Fuze
8.2
Audio conferencing
8x8 Virtual Office
8.2
Fuze
8.3

Mobile apps

8x8 Virtual Office
8.5
Fuze
7.6
Mobile app for iOS
8x8 Virtual Office
8.8
Fuze
7.5
Mobile app for Android
8x8 Virtual Office
8.2
Fuze
7.6

Pros

  • No issues purchasing the Cisco SPA-122 and SPA-8000 devices.
  • No issues setting up the Cisco SPA-122 and SPA-8000 devices.
  • Cheaper to go with 8x8 service and the Cisco SPA-122 or Cisco SPA-8000 devices than hosting GFI Faxmaker 14 yourself.
Raymond Goins profile photo
  • Handing off a call from wifi to the cellular voice/data seamlessly
  • Persistent chat across all your devices
  • Calling features across multiple desktops and mobile devices
  • Desktop Sharing and collaboration
D. SKye Hodges profile photo

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
Troy Alcorn profile photo
  • Web UI needs to have the ability to make phone calls
  • We did a lot of number forwarding in our old platform, with Fuze sometimes this is cumbersome
  • Better support of SIP/ATA endpoints
D. SKye Hodges profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Fuze7.1
Based on 9 answers
We have had some challenges with support from Fuze for some of the call center monitoring technologies. Improvements are being made, however there is a degree of disappointment.
Jeffrey White profile photo

Usability

No score
No answers yet
No answers on this topic
Fuze6.4
Based on 4 answers
If were just talking about using the system (Deskphone, app, desktop app) the system is fairly easy to use. As an administrator it can be much more difficult
Mikey Romero profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges profile photo

Performance

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges profile photo

Support

No score
No answers yet
No answers on this topic
Fuze6.5
Based on 46 answers
Fuze support has been evolving, we were first able to reach an engineer that could solve the problem immediately, but that sometimes resulted in long hold times. Now they have all calls go to a group where they get answered almost immediately, that team opens the support ticket and most times tries to connect you with a live support engineer. I look forward to them continuing to evolve.
D. SKye Hodges profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges profile photo

Online Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges profile photo

Implementation

No score
No answers yet
No answers on this topic
Fuze7.7
Based on 45 answers
The implementation of Fuze is fairly straightforward, they have 3 options, get new numbers, keep your number and migrate on your port date, or forward your existing numbers to RCF numbers that are just temporary until you are ready to port all your numbers to Fuze. We've used all 3 methods across various sites of ours.
D. SKye Hodges profile photo

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
Fuze won on reporting flexibility and disaster recovery and business continuity features. For reporting, they provide granularity that I haven't seen on other platforms and data for us to create our own. Their base reports are highly visual and boardroom ready. For disaster recovery and business continuity, they provide the ability to automatically failover to another circuit without calls dropping or interrupting the user experience and their mobile client provides another layer should all physical circuits be down.Fuze still has work to do with the desktop and how it communicates with the preferred device, and this is where ShoreTel and RingCentral have the upper hand, but we have already seen improvements and they are dedicated to matching this functionality. Said another way, Fuze listens to their customers and acts in a timely manner. Updates and improvements are implemented throughout the year and during my 3 years with Fuze, I have seen these updates at least once per quarter and they almost always include features and improvements from customer requests.
Anthony Darden profile photo

Scalability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges profile photo

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
Troy Alcorn profile photo
  • The ROI is positive with the lowering of phone line costs in Retail stores a great deal.
  • Totally hosted solution not requiring an IT resources on site to manage a local PBX
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Fuze

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Fuze More Information