What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Fuze

88 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Fuze

88 Ratings
Score 7.2 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Fuze

Fuze is very well suited for audio/video conferencing where attendees are spread around the globe. It is the best suited for enterprise where people have to jump from one call to another one after that other. In which case you can just add that person to an ongoing call. It is less appropriate for business that are bases locally and very appropriate for businesses that are spread around the country and in the North American continent.
Jigar Patel profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Fuze
6.9
Hosted PBX
8x8 Virtual Office
9.8
Fuze
7.4
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Fuze
7.5
User templates
8x8 Virtual Office
9.1
Fuze
6.2
Call reports
8x8 Virtual Office
8.2
Fuze
6.6
Directory of employee names
8x8 Virtual Office
7.6
Fuze
7.0

Call Management

8x8 Virtual Office
8.8
Fuze
7.4
Answering rules
8x8 Virtual Office
9.4
Fuze
7.2
Call recording
8x8 Virtual Office
9.3
Fuze
7.8
Call park
8x8 Virtual Office
9.4
Fuze
7.6
Call screening
8x8 Virtual Office
7.0
Fuze
Message alerts
8x8 Virtual Office
8.9
Fuze
6.9

VoIP system collaboration

8x8 Virtual Office
8.0
Fuze
8.3
Video conferencing
8x8 Virtual Office
7.9
Fuze
8.2
Audio conferencing
8x8 Virtual Office
8.2
Fuze
8.3

Mobile apps

8x8 Virtual Office
8.5
Fuze
7.6
Mobile app for iOS
8x8 Virtual Office
8.8
Fuze
7.5
Mobile app for Android
8x8 Virtual Office
8.2
Fuze
7.6

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
No photo available
  • One of the most useful features is the MERGE. It allows you to combine two ongoing calls if they are people from the same company calling you for a similar issue or if you were trying to connect to more than one people at the same time.
  • Crystal clear sound and pitch perfect video. Better than any other tool out there on the market. I have experienced that the video and audio quality is way better than Skype. I can say that because we use both.
  • One of the other useful features is the ADD feature. It allows you to add other attendees to an already ongoing calls. Unlike other tools with Fuze you do not need have a new call initiated to add one extra person or someone who wants to jump in for a call in the middle. You can do it on the go! I love that feature of Fuze.
Jigar Patel profile photo

Cons

  • More tutorials
  • Make the systems more intuitive
  • Lower costs
Robert Foreman profile photo
  • Their client software can face a few bugs here and then and it may take awhile for them to be fixed. One such example is the audio settings, it does not save the proper audio setup all the time when I'm docking and undocking my laptop.
  • Fuze technical support is not very good. They take a very long time to get back to you. When filing an urgent case that needs to be resolved quickly, I am not able to rely on them to give me the punctual and effective support that I need.
  • Registering conference phones can be a pain, as I have to follow a fairly long set of instructions to register them to Fuze.
Kainer Yu profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Fuze7.1
Based on 9 answers
1,000% will renew. For the price, for the features, for the support, for the implementation, for the ability to deploy to a new site, or a new company acquisitioned that has an older PBX, we can get them to Fuze with so little effort, dump the phones on their desk, and give them all the features and "WOW" that they would expect from a modern enterprise.
D. SKye Hodges profile photo

Usability

No score
No answers yet
No answers on this topic
Fuze6.4
Based on 4 answers
I have found it easy to use once you understand the interfaces
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges profile photo

Performance

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges profile photo

Support

No score
No answers yet
No answers on this topic
Fuze6.5
Based on 46 answers
We have not really had any issues or problems using Fuze.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges profile photo

Online Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges profile photo

Implementation

No score
No answers yet
No answers on this topic
Fuze7.7
Based on 45 answers
Fuze is simple to download and install for either Windows or Mac. You can also use a web browser instead of installing the app if desired. This is quick and straightforward to do.
No photo available

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
No photo available
At the time we were looking, Fuze was the only UCaaS provider with enough global presence to get the Holland office a local number within the Fuze system, making it easy for us to manage both locations in one place. The pricing and features from Fuze, and the ability to consolidate voice, video, and text between our two offices under one platform drove the decision.
Michael Bartlett profile photo

Scalability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges profile photo

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
Troy Alcorn profile photo
  • Unlimited Global Long-distance included (in certain licenses)
  • No phone hardware (in some cases users just use their mobile phone using wifi or cell-data)
  • No more need to separately license desktop sharing software or telephone conferencing plans
D. SKye Hodges profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Fuze

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Fuze More Information