What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
131 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
122 Ratings

8x8 Virtual Office

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
131 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.1 out of 101

Fuze

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
122 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

Likelihood to Recommend

8x8 Virtual Office

8x8 Virtual Office is a convenient and cost-efficient office service. However, realistically be prepared that there will be issues that come up that are difficult to resolve. For example, our office is unable to use the computer to answer phone calls because our computer setup is not compatible with the VoIP system.
No photo available

Fuze

Fuze is very good around collaboration, meetings are simple to set up once initial familiarity is done. The telephony is consistently of a high quality and very reliable which keeps the users happy. The chat functionality is improving and becoming more useful and being picked up as a tool by a growing number of users. Fuze lacks the flexibility of being able to compete with WebEx regarding remote control of a computer for someone who does not have Fuze installed. This is required by customer support personnel dealing with customers who need to have an issue resolved but cannot install software without change control.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Fuze
7.0
Hosted PBX
8x8 Virtual Office
8.0
Fuze
7.8
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Fuze
7.1
User templates
8x8 Virtual Office
6.5
Fuze
6.3
Call reports
8x8 Virtual Office
7.5
Fuze
6.7
Directory of employee names
8x8 Virtual Office
8.6
Fuze
7.3

Call Management

8x8 Virtual Office
8.5
Fuze
7.3
Answering rules
8x8 Virtual Office
8.5
Fuze
7.5
Call recording
8x8 Virtual Office
8.8
Fuze
7.1
Call park
8x8 Virtual Office
8.0
Fuze
7.3
Call screening
8x8 Virtual Office
8.5
Fuze
Message alerts
8x8 Virtual Office
8.8
Fuze
7.4

VoIP system collaboration

8x8 Virtual Office
7.6
Fuze
7.6
Video conferencing
8x8 Virtual Office
7.3
Fuze
7.2
Audio conferencing
8x8 Virtual Office
7.9
Fuze
8.0

Mobile apps

8x8 Virtual Office
7.5
Fuze
7.9
Mobile app for iOS
8x8 Virtual Office
7.5
Fuze
7.8
Mobile app for Android
8x8 Virtual Office
7.5
Fuze
7.9

Pros

8x8 Virtual Office

  • Voicemail management is great. Users don't have to sit and listen to all voicemails at once. They can target a particular voicemail and listen to just that one if they want.
  • Altering phone lines and extensions is as simple as the click of a mouse! Super convenient!
  • Auto attendant is a quick, easy way to direct incoming calls without having to have an actual person answer each call. Callers can quickly be routed exactly where they need to go with the wide variety of auto-attendant settings!
No photo available

Fuze

  • The project team that was assigned throughout the planning and implementation were excellent as is our Customer Relations Manager, Gemma Hart.
  • Call quality is consistently very good.
  • Administration is improving with the introduction of the Fuze Hub.
No photo available

Cons

8x8 Virtual Office

  • The mobile app is good but can be too much at times, almost taking over the phone.
  • It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
  • The setup for the auto attendant is very intuitive, granted it works well once set up.
  • It would be nice if a call placed on hold could be picked up by another extension
Robbie Mancl profile photo

Fuze

  • Responses to customer issues are often poor, This is mainly directed to billing-related issues but to a customer reporting a problem they do not care what department is causing the delay, it's just an issue that they have opened that needs to be sorted out.
  • There seems to have been several changes regarding the direction the product is moving in certain areas which have caused confusion and frustration. Areas that are very important to our business which we were told were planned have been jettisoned.
  • More transparency should be given regarding the roadmap and direction.
No photo available

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
its functionality and stability are amazing
Kwame H. Baptiste profile photo

Fuze

Fuze 7.4
Based on 14 answers
1,000% will renew. For the price, for the features, for the support, for the implementation, for the ability to deploy to a new site, or a new company acquisitioned that has an older PBX, we can get them to Fuze with so little effort, dump the phones on their desk, and give them all the features and "WOW" that they would expect from a modern enterprise.
D. SKye Hodges profile photo

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Fuze

Fuze 7.8
Based on 7 answers
If were just talking about using the system (Deskphone, app, desktop app) the system is fairly easy to use. As an administrator it can be much more difficult
Mikey Romero profile photo

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Fuze

Fuze 9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges profile photo

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Fuze

Fuze 9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges profile photo

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Fuze

Fuze 6.7
Based on 68 answers
Their support team is great at responding in a timely manner. There is rarely a case that sits in the queue for a long time and doesn't get assigned to someone. They know their systems well and can often reply with the steps necessary to fix the problem the first time. This way you can get back to other tasks instead of waiting for support.
David Scalise profile photo

In-Person Training

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges profile photo

Online Training

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges profile photo

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Fuze

Fuze 7.6
Based on 67 answers
We didn't start out with Fuze as our initial company, we were originally with ThinkingPhones. When they were purchased by Fuze the switch over to their systems was pretty much seamless. There was no noticeable downtime and we didn't have any phones that were not working after the changeover was made.
David Scalise profile photo

Alternatives Considered

8x8 Virtual Office

8 x 8 is the first VOIP service we have used and are so happy with the service we have not looked for service elsewhere.
Kristi Saxon profile photo

Fuze

Fuze won on reporting flexibility and disaster recovery and business continuity features. For reporting, they provide granularity that I haven't seen on other platforms and data for us to create our own. Their base reports are highly visual and boardroom ready. For disaster recovery and business continuity, they provide the ability to automatically failover to another circuit without calls dropping or interrupting the user experience and their mobile client provides another layer should all physical circuits be down.Fuze still has work to do with the desktop and how it communicates with the preferred device, and this is where ShoreTel and RingCentral have the upper hand, but we have already seen improvements and they are dedicated to matching this functionality. Said another way, Fuze listens to their customers and acts in a timely manner. Updates and improvements are implemented throughout the year and during my 3 years with Fuze, I have seen these updates at least once per quarter and they almost always include features and improvements from customer requests.
Anthony Darden profile photo

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Fuze

Fuze 9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges profile photo

Return on Investment

8x8 Virtual Office

  • Practically a VOIP service isn't going to effect our ROI. We can always use our own phones if needed.
  • Nonetheless, not having to deal with a problem is an investment in any business.
Joseph Lever profile photo

Fuze

  • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
  • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Mikey Romero profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Fuze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Add comparison