What users are saying about

8x8 Virtual Office

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Top Rated
47 Ratings

Genesys PureCloud

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60 Ratings

8x8 Virtual Office

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Top Rated
47 Ratings
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Score 7.5 out of 101

Genesys PureCloud

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60 Ratings
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Score 7.7 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Genesys PureCloud

Well suited if you want the ability to work remotely. Cost for the product pretty reasonable in comparison to some of its competitors on the market.
Huzaifa Mukri profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Genesys PureCloud
Hosted PBX
8x8 Virtual Office
8.5
Genesys PureCloud
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.0
Genesys PureCloud
User templates
8x8 Virtual Office
6.6
Genesys PureCloud
Call reports
8x8 Virtual Office
7.6
Genesys PureCloud
Directory of employee names
8x8 Virtual Office
8.4
Genesys PureCloud

Call Management

8x8 Virtual Office
8.6
Genesys PureCloud
Answering rules
8x8 Virtual Office
8.9
Genesys PureCloud
Call recording
8x8 Virtual Office
8.9
Genesys PureCloud
Call park
8x8 Virtual Office
8.2
Genesys PureCloud
Call screening
8x8 Virtual Office
8.2
Genesys PureCloud
Message alerts
8x8 Virtual Office
8.8
Genesys PureCloud

VoIP system collaboration

8x8 Virtual Office
7.8
Genesys PureCloud
Video conferencing
8x8 Virtual Office
7.5
Genesys PureCloud
Audio conferencing
8x8 Virtual Office
8.2
Genesys PureCloud

Mobile apps

8x8 Virtual Office
7.5
Genesys PureCloud
Mobile app for iOS
8x8 Virtual Office
7.5
Genesys PureCloud
Mobile app for Android
8x8 Virtual Office
7.6
Genesys PureCloud

Contact Center Software

8x8 Virtual Office
Genesys PureCloud
7.9
Agent dashboard
8x8 Virtual Office
Genesys PureCloud
7.4
Validate callers
8x8 Virtual Office
Genesys PureCloud
8.2
Outbound response
8x8 Virtual Office
Genesys PureCloud
7.5
Call forwarding
8x8 Virtual Office
Genesys PureCloud
7.7
Click-to-call (CTC)
8x8 Virtual Office
Genesys PureCloud
8.2
Warm transfer
8x8 Virtual Office
Genesys PureCloud
7.9
Predictive dialing
8x8 Virtual Office
Genesys PureCloud
8.0
Interactive voice response
8x8 Virtual Office
Genesys PureCloud
7.8
REST APIs
8x8 Virtual Office
Genesys PureCloud
8.5
Call scripts
8x8 Virtual Office
Genesys PureCloud
8.1
Call tracking
8x8 Virtual Office
Genesys PureCloud
8.0
Multichannel integration
8x8 Virtual Office
Genesys PureCloud
7.5
CRM software integration
8x8 Virtual Office
Genesys PureCloud
7.5

Workforce Optimization (WFO)

8x8 Virtual Office
Genesys PureCloud
7.5
Inbound call routing
8x8 Virtual Office
Genesys PureCloud
8.4
Omnichannel inbound routing
8x8 Virtual Office
Genesys PureCloud
7.8
Recording
8x8 Virtual Office
Genesys PureCloud
8.4
Quality management
8x8 Virtual Office
Genesys PureCloud
7.6
Call analytics
8x8 Virtual Office
Genesys PureCloud
7.5
Historical reporting
8x8 Virtual Office
Genesys PureCloud
6.4
Live reporting
8x8 Virtual Office
Genesys PureCloud
7.4
Customer surveys
8x8 Virtual Office
Genesys PureCloud
6.8
Customer interaction analytics
8x8 Virtual Office
Genesys PureCloud
7.2

Pros

  • All services (Chat, Meeting, Phones) all in one application
  • 8x8 has been very flexible to work with as an organization and don't seem to be committed to strict arbitrary policies.
  • Does not require a VPN connection to use their solution.
Andy Breitsprecher profile photo
  • Accessibility over the web is terrific for companies with smaller satellite offices.
  • Adaptability with different flavors of remote end-points works well with the shifting customer environments.
  • Connectivity with ever increasing telecommuters helps us to connect with a broad customer base
  • Gives customers access to real time numbers in their org without a lot of license cost.
Richard Oberle profile photo

Cons

  • Softphone freezes sometimes
  • The android app could use some updates
No photo available
  • The PureCloud interface is a little sluggish when switching from item to item. I know this is partly to do with the data coming across the web, but customers want it to be fast like their premise systems
  • There is a significant lag which causes disparity between statistics like number of agents "On Queue" vs the Queue showing agents that are available for calls. Constantly off by a few iterations.
  • The administration interface is not intuitive. Hard not to compare it to PureConnect premise systems that have been full featured for 15 years and PureCloud cannot do what the 15 year old system can.
  • In my opinion, the decision to move so many normal customization points into industry standard programming languages was bad because suddenly there is a need for software developers writing in C+ or Java when telecom support departments do not have those people sitting around.
  • PureCloud support is a disaster. More often than not, they do not help but just read from a KB script. We find more help on the web and when we present those web links to support and tell them we need more info, more than once they sent us back the very same weblinks with no additional info
Richard Oberle profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Genesys PureCloud8.2
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
No photo available
We have been a PureConnect reseller for almost 2 decades. PureConnect is a tried and true design that allows us to accomplish almost anything the customer can dream up. The issue lies within the cost model.
PureConnect cannot be implemented for smaller companies as it is cost prohibitive where PureCloud can give us a low cost solution for them.
Personally, I really enjoy the consistency PureConnect, when combined with the ability to scale up, the amazing call acounting and ability to customize and integrate is very hard to beat.
Richard Oberle profile photo

Return on Investment

  • Less time wasted in meetings
  • CRM integration means I can quickly call prospects without having to leave CRM
No photo available
  • It makes us get better profit.
  • It's not expensive for all the features that the Genesys adds onto it.
  • All vendors can add more features and make the solutions more expensive.
Andrew adel profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Genesys PureCloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Genesys PureCloud More Information