What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Google Hangouts

270 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Google Hangouts

270 Ratings
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Google Hangouts

It's great for internal communication/meetings for companies that use Google products. It becomes a problem when you need to have an online meeting with people from outside organizations who don't use Google as a business product.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Google Hangouts
8.8
Hosted PBX
8x8 Virtual Office
9.8
Google Hangouts
9.2
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Google Hangouts
8.5
User templates
8x8 Virtual Office
9.1
Google Hangouts
8.3
Call reports
8x8 Virtual Office
8.1
Google Hangouts
8.6
Directory of employee names
8x8 Virtual Office
7.6
Google Hangouts
9.4

Call Management

8x8 Virtual Office
8.8
Google Hangouts
8.4
Answering rules
8x8 Virtual Office
9.4
Google Hangouts
7.8
Call recording
8x8 Virtual Office
9.3
Google Hangouts
7.9
Call park
8x8 Virtual Office
9.4
Google Hangouts
8.8
Call screening
8x8 Virtual Office
6.9
Google Hangouts
8.3
Message alerts
8x8 Virtual Office
8.9
Google Hangouts
9.0

VoIP system collaboration

8x8 Virtual Office
8.1
Google Hangouts
9.0
Video conferencing
8x8 Virtual Office
7.9
Google Hangouts
8.9
Audio conferencing
8x8 Virtual Office
8.2
Google Hangouts
9.0

Mobile apps

8x8 Virtual Office
8.5
Google Hangouts
8.9
Mobile app for iOS
8x8 Virtual Office
8.8
Google Hangouts
8.7
Mobile app for Android
8x8 Virtual Office
8.2
Google Hangouts
9.1

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
No photo available
  • Video - clear picture with good quality, as long as you have a decent internet connection
  • Multiple Users - I've been a part of Google Hangout with over a dozen people from different locations on call
  • Easy to setup and use. It's extremely quick to create a Google Hangout and add it to any calendar invite
Gabriel Samaroo profile photo

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
Ashish Shah profile photo
  • Sometimes, the way Hangouts switches which person to show as the primary, gets messed up if little sounds are made of peoples computers (even if they aren't talking)
  • Video quality might not be the best if internet connection isn't great.
  • The screenshare can be a bit buggy sometimes. Meaning the screen might lag or freeze for a little.
Gabriel Samaroo profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Support

No score
No answers yet
No answers on this topic
Google Hangouts9.0
Based on 2 answers
I would give it a higher rating but there are a few features that I would love for Google to introduce into their Hangouts.
No photo available

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
I prefer to use Google products whenever possible. I have used Hangouts in its pilot phase and have seen it grow. Although not without glitches, Google supports Arabic better than the rest.
Awad Awad profile photo

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
Ashish Shah profile photo
  • It's made it so everyone can work remotely
  • It was a great way to reach out to students before we needed to switch to Zoom
  • Helps with debugging issues live
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Google Hangouts

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details