What users are saying about

8x8 Virtual Office

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63 Ratings

Google Hangouts

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326 Ratings

8x8 Virtual Office

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63 Ratings
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Score 7.3 out of 101

Google Hangouts

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326 Ratings
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Score 8.3 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

I would be hard-pressed to recommend 8x8 Virtual Office. My organization is unhappy with the solution - I hear team members complain about it at least once a week and we have been with the product for three+ years. I'm unaware of other solutions that exist in the market, so the only time I would recommend this is if another, more capable product doesn't exist that is within the same price range.
Kevin Scally profile photo

Google Hangouts

GREAT for one on one, outgoing calls, integration with Google Voice as a telephone replacement, mobile use, or multi-way calls on the fly.LESS good for organized webinar-style gatherings, using on lower-powered hardware, screen sharing, or when higher quality is needed.
Pax Whitfield profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Google Hangouts
8.6
Hosted PBX
8x8 Virtual Office
8.4
Google Hangouts
9.4
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Google Hangouts
7.4
User templates
8x8 Virtual Office
6.5
Google Hangouts
8.8
Call reports
8x8 Virtual Office
7.7
Google Hangouts
8.5
Directory of employee names
8x8 Virtual Office
8.6
Google Hangouts
9.0

Call Management

8x8 Virtual Office
8.6
Google Hangouts
8.2
Answering rules
8x8 Virtual Office
8.7
Google Hangouts
8.8
Call recording
8x8 Virtual Office
8.8
Google Hangouts
7.5
Call park
8x8 Virtual Office
8.2
Google Hangouts
7.5
Call screening
8x8 Virtual Office
8.4
Google Hangouts
8.5
Message alerts
8x8 Virtual Office
8.9
Google Hangouts
8.9

VoIP system collaboration

8x8 Virtual Office
7.8
Google Hangouts
9.3
Video conferencing
8x8 Virtual Office
7.5
Google Hangouts
9.3
Audio conferencing
8x8 Virtual Office
8.1
Google Hangouts
9.3

Mobile apps

8x8 Virtual Office
7.5
Google Hangouts
9.2
Mobile app for iOS
8x8 Virtual Office
7.5
Google Hangouts
9.2
Mobile app for Android
8x8 Virtual Office
7.6
Google Hangouts
9.1

Pros

  • Unified solution for setting up virtual meetings/conference calls - these meetings typically go smoothly and the application works well on desktop.
  • Active directory of team members.
  • Adding conference call information to Outlook emails via Outlook integration.
Kevin Scally profile photo
  • Voice calls - You can call any google account user with Google Hangouts and the quality of these voice calls are just outstanding. You clearly do not need a phone when you have Google Hangouts.
  • Screen sharing - This comes useful when you are working with your work buddy on the same project. You can see what the other person is doing in his device with screen sharing feature.
  • Messaging - You can have one-to-one or one-to-many (group) conversations within Google Hangouts.
Sajith Prasad Samarathunge profile photo

Cons

  • The product is young, and we have identified several bugs in released versions of their product. Their internal test processes need help.
  • My company is a global organization, they have not had the proper dial patterns in place for much of the EU region. They don't seem prepared to support a global enterprise.
  • Their app seems a bit clunky on the back end and on many users PC's; it is consuming way more resources than it should.
Andy Breitsprecher profile photo
  • I'd like to have better searchability through it
  • It would be nice to be able to customize some visual aspects of it for participants
  • It would be nice if I could customize the origin telephone number when making an outbound call with it
Jason Ramsland profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Support

No score
No answers yet
No answers on this topic
Google Hangouts9.1
Based on 2 answers
I would give it a higher rating but there are a few features that I would love for Google to introduce into their Hangouts.
No photo available

Alternatives Considered

We are still using Genesys services for our ACD solution. I still feel that Genesys has a better, more complete offering that is overall more stable and reliable than 8x8. If the choice was mine alone, our entire company would be on Genesys PureCloud. My company chose 8x8 for the cost savings we were able to negotiate with them.
Andy Breitsprecher profile photo
The mobile app for Skype is much heavier and has a lot of functional issues, Google Hangouts works better with Android and most of the employees of the company are Android users.Lately some versions of desktop Skype came with lot of bugs and some of our clients dismissed its use.Hangouts is integrated with Google Calendar, that is our way of scheduling calls and meetings, so, its link for video calls comes with the calendar-event and make it easy to share (the link) and to coordinate the call.
María Lucía Santagata profile photo

Return on Investment

  • By switching to 8x8 Virtual Office, our small office saved money over our traditional PBX system.
  • 8x8 Virtual Office eliminated any of the hardware issues we faced with our traditional PBX system, since everything is handled virtually online.
  • The ease of using the online interface saved our company time in setting up and making changes to our phone system.
Shane Orr profile photo
  • Since we started having international clients, Google Hangouts became a tool we use almost every week. Communication with clients abroad is much easier with Hangouts.
  • Internal communication became faster with Hangouts, especially in cases of emergency.
  • I can't see a negative impact using Hangouts.
María Lucía Santagata profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Google Hangouts

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Google Hangouts More Information