What users are saying about
Top Rated
41 Ratings

Google Hangouts

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300 Ratings
Top Rated
41 Ratings
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Score 8 out of 101

Google Hangouts

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300 Ratings
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Score 8.3 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

8x8 Virtual Office is well-suited for offices that have a lot of mobile employees. Calls can be forwarded to a cell phone so that nobody has to miss an important call. In a traditional office setting, you do need a reliable internet connection so that calls aren't diverted directly to voice mail.
Shane Orr profile photo

Google Hangouts

It's great for internal communication/meetings for companies that use Google products. It becomes a problem when you need to have an online meeting with people from outside organizations who don't use Google as a business product.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
Google Hangouts
8.6
Hosted PBX
8x8 Virtual Office
9.6
Google Hangouts
9.3
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Google Hangouts
7.5
User templates
8x8 Virtual Office
8.6
Google Hangouts
8.6
Call reports
8x8 Virtual Office
8.1
Google Hangouts
8.5
Directory of employee names
8x8 Virtual Office
8.4
Google Hangouts
9.0

Call Management

8x8 Virtual Office
8.7
Google Hangouts
8.2
Answering rules
8x8 Virtual Office
9.2
Google Hangouts
8.6
Call recording
8x8 Virtual Office
9.2
Google Hangouts
7.5
Call park
8x8 Virtual Office
8.6
Google Hangouts
7.5
Call screening
8x8 Virtual Office
7.8
Google Hangouts
8.5
Message alerts
8x8 Virtual Office
8.9
Google Hangouts
8.8

VoIP system collaboration

8x8 Virtual Office
8.6
Google Hangouts
9.2
Video conferencing
8x8 Virtual Office
8.5
Google Hangouts
9.2
Audio conferencing
8x8 Virtual Office
8.7
Google Hangouts
9.2

Mobile apps

8x8 Virtual Office
8.7
Google Hangouts
9.1
Mobile app for iOS
8x8 Virtual Office
9.2
Google Hangouts
9.1
Mobile app for Android
8x8 Virtual Office
8.3
Google Hangouts
9.1

Pros

  • The simple user interface allows administrators to easily set up the phone system and route calls based on groups.
  • 8x8 Virtual Office allows you to check work voicemail or answer business calls from anywhere.
  • 8x8 Virtual Office allows you to customize your phone experience so that it works better for you.
Shane Orr profile photo
  • Internal chat
  • external chat
Aaron J. McReynolds profile photo

Cons

  • I think the 8x8 mobile app for Android could be more visually appealing. More use of color, contrast, etc.
  • SMS service should not require a subscription.
  • Call quality is sometimes questionable. App has glitches where it freezes at times.
No photo available
  • Group chat
  • Topic conversation
  • Search for some message
Ignacio Cruz profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Support

No score
No answers yet
No answers on this topic
Google Hangouts9.0
Based on 2 answers
I would give it a higher rating but there are a few features that I would love for Google to introduce into their Hangouts.
No photo available

Alternatives Considered

8x8 outperformed all companies and produce results - exactly what we needed.
Joe Khoe profile photo
Favorable across the board. Skype's user interface and user experience are atrocious across the board. The software is not good at all on any platform. Google hangouts works simply in a web browser (though I'd like a better mobile web experience, not just a "download our app for this service" experience)
Jason Ramsland profile photo

Return on Investment

  • An 8x8 customer was paying AT&T over $1500 a month for 18 phone lines. When we converted him to 8x8 his phone bill went down to $120 a month. Big savings and he got more features.
  • 95% of the time, our 8x8 customers see savings and always get more features.
Joe Khoe profile photo
  • Ability to chat internally in a less formal way that an emails
  • No real measured ROI
  • Feels like productivity improved overall, slightly
Jason Ramsland profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Google Hangouts

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details