What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Google Voice<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
113 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101

Google Voice<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
113 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.
Ashish Shah profile photo

Google Voice

For the price - it's a stellar product. When you have a mobile workforce that wants and needs to carry only a single phone for both personal and business this is a stellar product. You can centralize the phone number for the business and have multiple people answering the line - even when they are not in the office. Managing the voicemails in an online dashboard or mobile app also is a huge improvement over classic push-button controls and voice response systems
Brian Drake profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Google Voice
8.1
Hosted PBX
8x8 Virtual Office
9.8
Google Voice
8.1
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.0
Google Voice
7.7
User templates
8x8 Virtual Office
9.1
Google Voice
8.0
Call reports
8x8 Virtual Office
8.2
Google Voice
8.9
Directory of employee names
8x8 Virtual Office
7.6
Google Voice
8.0

Call Management

8x8 Virtual Office
8.8
Google Voice
8.1
Answering rules
8x8 Virtual Office
9.4
Google Voice
7.6
Call recording
8x8 Virtual Office
9.4
Google Voice
8.2
Call park
8x8 Virtual Office
9.4
Google Voice
7.0
Call screening
8x8 Virtual Office
7.0
Google Voice
8.6
Message alerts
8x8 Virtual Office
8.9
Google Voice
8.9

VoIP system collaboration

8x8 Virtual Office
8.0
Google Voice
9.0
Video conferencing
8x8 Virtual Office
7.9
Google Voice
9.3
Audio conferencing
8x8 Virtual Office
8.1
Google Voice
8.6

Mobile apps

8x8 Virtual Office
8.5
Google Voice
8.1
Mobile app for iOS
8x8 Virtual Office
8.8
Google Voice
8.3
Mobile app for Android
8x8 Virtual Office
8.2
Google Voice
7.9

Pros

  • Setup
  • Customer Support
  • Managing platform
No photo available
  • Great for landline calls or mobile numbers
  • It has its own system for messaging
  • You can store unlimited amount of contacts without any cost
  • With the owned number, you can have access to caller ID
Horacio Carcamo profile photo

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
No photo available
  • As always there are privacy concerns - even with a privacy policy in place data is being gathered by Google
  • Caller ID has been spotty in some cases
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Google Voice7.0
Based on 4 answers
It can definitely help us in a lot of ways, especially concerning customer care and new employee adjustment when we acquire a new office far away, but I don't think we use it to its full potential just yet
Reita Silvis profile photo

Usability

No score
No answers yet
No answers on this topic
Google Voice8.0
Based on 2 answers
Great tool and easy to understand, user-friendly
Karrie Reno profile photo

Support

No score
No answers yet
No answers on this topic
Google Voice9.0
Based on 1 answer
The support staff are experts at what they do - not only this, but they have wonderful people skills and are a joy to work with!
Reita Silvis profile photo

Implementation

No score
No answers yet
No answers on this topic
Google Voice9.0
Based on 1 answer
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Reita Silvis profile photo

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Troy Alcorn profile photo
It is cheaper in price and it also has more freedom of use and better functionality.
No photo available

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
Troy Alcorn profile photo
  • Has allowed me to maintain privacy
  • Do not disturb feature helps me maintain set hours/respect my family time since I work from home
  • Cost efficient, as it is free
Lauren T. Masino profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Google Voice

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details