What users are saying about
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133 Ratings
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Top Rated
138 Ratings

8x8 Virtual Office

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133 Ratings
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Score 6.9 out of 101

Google Voice

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Top Rated
138 Ratings
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Score 8.6 out of 101

Likelihood to Recommend

8x8 Virtual Office

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Google Voice

Google Voice has worked well for me personally, but the setup and ongoing maintenance can be overwhelming. It may be difficult to implement in an environment where individual users are not highly engaged or involved in the setup. I'm also not confident recommending specific porting options as they seem to be confusing to understand the details of.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Google Voice
8.1
Hosted PBX
8x8 Virtual Office
8.0
Google Voice
8.4
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Google Voice
7.4
User templates
8x8 Virtual Office
6.5
Google Voice
8.2
Call reports
8x8 Virtual Office
7.5
Google Voice
8.4
Directory of employee names
8x8 Virtual Office
8.6
Google Voice
8.3

Call Management

8x8 Virtual Office
8.5
Google Voice
8.0
Answering rules
8x8 Virtual Office
8.5
Google Voice
7.2
Call recording
8x8 Virtual Office
8.8
Google Voice
8.1
Call park
8x8 Virtual Office
8.0
Google Voice
7.8
Call screening
8x8 Virtual Office
8.5
Google Voice
8.3
Message alerts
8x8 Virtual Office
8.8
Google Voice
8.8

VoIP system collaboration

8x8 Virtual Office
7.6
Google Voice
7.9
Video conferencing
8x8 Virtual Office
7.3
Google Voice
7.7
Audio conferencing
8x8 Virtual Office
7.9
Google Voice
8.0
Video screen sharing
8x8 Virtual Office
Google Voice
7.6
Instant messaging
8x8 Virtual Office
Google Voice
8.3

Mobile apps

8x8 Virtual Office
7.5
Google Voice
8.6
Mobile app for iOS
8x8 Virtual Office
7.5
Google Voice
8.8
Mobile app for Android
8x8 Virtual Office
7.5
Google Voice
8.3

Pros

8x8 Virtual Office

  • I love the 8 x 8 virtual office where I am able to set the phone system up and let it run without any issues.
  • The customer service department is amazing and always there to help and guide you through setting up the system.
  • I love that there are multiple ways to speak with customer service, ex. chat, phone, and a self-service support page.
Kristi Saxon profile photo

Google Voice

  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
No photo available

Cons

8x8 Virtual Office

  • Sometimes setting up the system can be a little hard, however, there is always someone available to walk you through it, or help set it up.
Kristi Saxon profile photo

Google Voice

  • Voice seems like an unwanted appendage to the Google ecosystem, lacking much integration outside of Hangouts. When Google stated they would be refocusing Hangouts they were in essence threatening how I manage my phone system.
  • Voice has virtually no Gmail integration. I would love being able to have my incoming calls and transcribed voicemails show up in Gmail.
Robert Allen profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Google Voice

Google Voice 8.7
Based on 5 answers
It's free, effective and has been useful for years. There is no reason I would discontinue the use of a product that continues to slowly improve; while still providing all the features I need
Brian Drake profile photo

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Google Voice

Google Voice 8.9
Based on 8 answers
Great tool and easy to understand, user-friendly
Karrie Newton profile photo

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Google Voice

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Google Voice

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Google Voice

Google Voice 7.9
Based on 19 answers
I've never had to use support specifically for Google Voice but I think that's a good thing. There's plenty of helpful sites on Google demonstrating how it works.
Joel McAfee profile photo

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Google Voice

Google Voice 9.6
Based on 2 answers
It's pretty straightforward to get it set up to your taste.
Justin McClelland profile photo

Alternatives Considered

8x8 Virtual Office

In a previous business I consulted for they used a different VOIP service. It was such a pain in the ass. Always failed and always had connection problems. I think the problem was they were getting a free product from a start-up VOIP company. It was a cheap decision and not worth it.
Joseph Lever profile photo

Google Voice

My company started with Google Voice so I don't really have anything to compare it to. We just decided to implement it as a start and so far it has been tremendously helpful.
No photo available

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Google Voice

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • Saved monthly costs by removing POTS lines.
  • Saved on purchasing on-prem PBX systems.
  • Ability to purchase phones and not lease.
No photo available

Google Voice

  • Excellent second line dedicated to business calls makes it easy for me to screen and receive business calls.
  • Allows me to share a dedicated business number so I'm not handing my personal cell number out to just anyone.
  • Free/low cost option that saves my very small business quite a bit of money.
No photo available

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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