What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Google Voice

Top Rated
112 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Google Voice

Top Rated
112 Ratings
Score 9 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

I believe an IP phone system has many pros and few cons. You can take it with you where ever you go, all you have to do is plug it in and it connects.
Troy Alcorn profile photo

Google Voice

When I move to a new city the first thing I do is hop on Google Voice to choose a new phone number local to the area. Voice allows me to spend an hour picking and choosing a vanity number, which I can then transfer to my cell provider and move my old cell number to Voice. It's a lumpy process, but it's the only way to freely choose a new phone number and never lose an old number. For the rest of time, I will own these previous phone numbers, with no monthly fee. This allows me to keep using old business cards and not stress about updating all of my contact info everywhere while also being able to immediately take advantage of a new number. As someone who moves frequently, this is hugely helpful.
Robert Allen profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Google Voice
8.2
Hosted PBX
8x8 Virtual Office
9.8
Google Voice
8.1
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Google Voice
7.7
User templates
8x8 Virtual Office
9.1
Google Voice
8.0
Call reports
8x8 Virtual Office
8.2
Google Voice
9.1
Directory of employee names
8x8 Virtual Office
7.6
Google Voice
8.2

Call Management

8x8 Virtual Office
8.8
Google Voice
8.1
Answering rules
8x8 Virtual Office
9.4
Google Voice
7.4
Call recording
8x8 Virtual Office
9.3
Google Voice
8.6
Call park
8x8 Virtual Office
9.4
Google Voice
7.0
Call screening
8x8 Virtual Office
6.9
Google Voice
8.5
Message alerts
8x8 Virtual Office
8.9
Google Voice
8.8

VoIP system collaboration

8x8 Virtual Office
8.0
Google Voice
8.7
Video conferencing
8x8 Virtual Office
7.9
Google Voice
9.0
Audio conferencing
8x8 Virtual Office
8.2
Google Voice
8.3

Mobile apps

8x8 Virtual Office
8.5
Google Voice
8.2
Mobile app for iOS
8x8 Virtual Office
8.8
Google Voice
8.3
Mobile app for Android
8x8 Virtual Office
8.2
Google Voice
8.1

Pros

  • Call Quality
  • Reliability
  • Mobile APP
Tim Kyse profile photo
  • Ease of doing business - makes working together synchronously easier
  • Ease of contact - makes it simple to get in touch with each other rather than worry about having to set up conference calls
  • User-friendly - not much of a learning curve, from those who were using Skype or the like before
Reita Silvis profile photo

Cons

  • Their Desktop app doesn't always work correctly. Sometimes callers, cannot hear us and vice versa when the desktop app is used.
Tim Kyse profile photo
  • The portal is effective, but is very "Google". Could potentially up he enterprise portal game.
Tom Wondra profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Google Voice7.0
Based on 4 answers
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Karrie Reno profile photo

Usability

No score
No answers yet
No answers on this topic
Google Voice8.0
Based on 2 answers
Great tool and easy to understand, user-friendly
Karrie Reno profile photo

Support

No score
No answers yet
No answers on this topic
Google Voice9.0
Based on 1 answer
The support staff are experts at what they do - not only this, but they have wonderful people skills and are a joy to work with!
Reita Silvis profile photo

Implementation

No score
No answers yet
No answers on this topic
Google Voice9.0
Based on 1 answer
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Reita Silvis profile photo

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Troy Alcorn profile photo
Compared to more business ready solutions, Google Voice doesn't have near the functionality. However, for a good Five9 setup you're going to be paying thousands of dollars a year, and for Google Voice it is free.
Ben Beck profile photo

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
Troy Alcorn profile photo
  • Customers responded positively and faster to texts
  • Tracking on this engagement type became simpler
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Google Voice

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details