What users are saying about
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64 Ratings
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Top Rated
121 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101

Google Voice

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Top Rated
121 Ratings
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Score 8.9 out of 101

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Google Voice

For the price - it's a stellar product. When you have a mobile workforce that wants and needs to carry only a single phone for both personal and business this is a stellar product. You can centralize the phone number for the business and have multiple people answering the line - even when they are not in the office. Managing the voicemails in an online dashboard or mobile app also is a huge improvement over classic push-button controls and voice response systems
Brian Drake profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Google Voice
8.1
Hosted PBX
8x8 Virtual Office
8.4
Google Voice
8.4
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Google Voice
7.3
User templates
8x8 Virtual Office
6.5
Google Voice
8.0
Call reports
8x8 Virtual Office
7.7
Google Voice
8.6
Directory of employee names
8x8 Virtual Office
8.6
Google Voice
8.0

Call Management

8x8 Virtual Office
8.6
Google Voice
8.3
Answering rules
8x8 Virtual Office
8.7
Google Voice
7.7
Call recording
8x8 Virtual Office
8.8
Google Voice
8.3
Call park
8x8 Virtual Office
8.2
Google Voice
7.8
Call screening
8x8 Virtual Office
8.5
Google Voice
8.7
Message alerts
8x8 Virtual Office
8.9
Google Voice
9.1

VoIP system collaboration

8x8 Virtual Office
7.8
Google Voice
9.0
Video conferencing
8x8 Virtual Office
7.5
Google Voice
9.3
Audio conferencing
8x8 Virtual Office
8.1
Google Voice
8.7

Mobile apps

8x8 Virtual Office
7.5
Google Voice
8.3
Mobile app for iOS
8x8 Virtual Office
7.5
Google Voice
8.4
Mobile app for Android
8x8 Virtual Office
7.6
Google Voice
8.2

Pros

8x8 Virtual Office

  • Company directory at your fingertips.
  • “Presence” -Staff can see your availability.
  • The convenience of only giving out only 1 phone number while still being able to be reached on your mobile device.
No photo available

Google Voice

  • What GV does well is provide a free and complete phone service for any business. I like that it is a Google Service so it is integrated with countless other Google Services I use on a daily basis.
  • I have multiple GV phone numbers as contact numbers on multiple websites I developed and managed myself. Being able to search phone numbers for vanity alpha-numeric numbers is not just good branding, but it offers yet another free service that can be used for each site/project in a myriad of ways.
Jerry Janes profile photo

Cons

8x8 Virtual Office

  • Their contact address book could use some improvement, but it is functional.
  • Having Fax be an immediate choice in the virtual office desktop app would make it a bit quicker to access faxes.
  • Occasional incomplete calls-- calls sometimes in out of office locations, using the cell phone app, drop without any immediate indication that a call was dropped, so a drop tone at the time a call is disconnected would be very useful as otherwise, you continue to speak only to realize later that the call had been dropped.
Aaron Kendal profile photo

Google Voice

  • Lag. No matter how fast the Internet connection, there is always about a half second, or more, of lag.
  • I forget the term, but GV lacks the two-way connection of regular land lines and mobile phones. For example, you need to wait for someone to finish speaking before you do; otherwise, your voice will not transmit to them, over theirs. It is akin to using a walkie-talkie in that you have to wait. I alert anyone I speak with of this, so we can patiently communicate, but it would be ideal if it were two-way, as I mentioned.
  • Drops. I am sure this is an Internet issue, not GV, but with even an instant drop in Internet, the call is dropped.
Jerry Janes profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Google Voice

Google Voice 8.6
Based on 5 answers
It's free, effective and has been useful for years. There is no reason I would discontinue the use of a product that continues to slowly improve; while still providing all the features I need
Brian Drake profile photo

Usability

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 9.0
Based on 3 answers
Most Google products including Google Voice are pretty intuitive.
Justin McClelland profile photo

Support

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 9.5
Based on 2 answers
They have a solid track-record for making sure that you can use their product the way they intended.
Justin McClelland profile photo

Implementation

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 9.5
Based on 2 answers
It's pretty straightforward to get it set up to your taste.
Justin McClelland profile photo

Alternatives Considered

8x8 Virtual Office

More powerful and flexible than Comcast VOIP, for less money and with fax capabilities.
Aaron Kendal profile photo

Google Voice

It is more affordable than Skype for Business was. It is also more user-friendly as we have an older employee base
Reita Silvis profile photo

Return on Investment

8x8 Virtual Office

  • Very positive ROI, much more economical and more powerful than competitor products and mainstream phone systems.
  • Better efficiency has resulted in our using the suite of applications.
  • Support is excellent with quick service for issues that may arise.
Aaron Kendal profile photo

Google Voice

  • My personal ROI has been excellent but as I said, GV is not for every business. I plan to stick with it as the GV number is associated with my business, so I plan to stick it out, and hope some or all of my recommendations eventually come to fruition.
Jerry Janes profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Google Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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