What users are saying about
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64 Ratings
18 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
18 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Grasshopper

The ability to have a business phone system "in the cloud", that allows my company to have the appearance of a centralized location, with no downtime on answering or returning calls is great. It also allows me to not have to give out my personal cell phone number to clients and contacts that I wouldn't want to have it. It gives me peace of mind and also adds efficiency for me and my team even as we are spread out throughout the country. For larger organizations with a centralized location where everyone works together it might not be necessary, and actually rather too cumbersome. In those cases, a dedicated VoIP phone system would certainly be a better option.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Grasshopper
8.2
Hosted PBX
8x8 Virtual Office
8.4
Grasshopper
9.2
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Grasshopper
8.1
User templates
8x8 Virtual Office
6.5
Grasshopper
7.7
Call reports
8x8 Virtual Office
7.7
Grasshopper
8.4
Directory of employee names
8x8 Virtual Office
8.6
Grasshopper
7.8

Call Management

8x8 Virtual Office
8.6
Grasshopper
7.3
Answering rules
8x8 Virtual Office
8.7
Grasshopper
7.7
Call recording
8x8 Virtual Office
8.8
Grasshopper
10.0
Call park
8x8 Virtual Office
8.2
Grasshopper
2.0
Call screening
8x8 Virtual Office
8.5
Grasshopper
8.4
Message alerts
8x8 Virtual Office
8.9
Grasshopper
8.5

VoIP system collaboration

8x8 Virtual Office
7.8
Grasshopper
7.8
Video conferencing
8x8 Virtual Office
7.5
Grasshopper
Audio conferencing
8x8 Virtual Office
8.1
Grasshopper
7.8

Mobile apps

8x8 Virtual Office
7.5
Grasshopper
7.8
Mobile app for iOS
8x8 Virtual Office
7.5
Grasshopper
7.6
Mobile app for Android
8x8 Virtual Office
7.6
Grasshopper
7.9

Pros

8x8 Virtual Office

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl profile photo

Grasshopper

  • Since calls always come into my cell phone from the same Grasshopper number I just saved that number in my phone as my company name. So I always know when a call is coming in for my company and that it's not a personal call. Of course, all calls are saved and logged in Grasshopper so if I need to go back and check the actual caller ID I can do that.
  • All voicemails are immediately sent as audio files in an email to the email address on file for each extension. I personally love this feature. I can choose to go into the Grasshopper app to listen to them but its use so much more convenient to get an email, open it up and listen right from the email. The caller ID for the call is also included in the email text. So all the info I need for any missed calls is right there. Great stuff.
  • By far, one of my favorite features is the option to receive faxes to the same business number. Even though fax is being used less these days it is still used quite a bit and being able to receive faxes and having them immediately emailed to me is great.
  • The ability to transfer calls from extension to extension (as in cell phone to cell phone) is great. It doesn't matter where my colleague is. I can send the call to the right person and it's ringing on their phone in seconds.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician profile photo

Cons

8x8 Virtual Office

  • The app doesn’t remember login info & doesn’t use touch ID.
No photo available

Grasshopper

  • The Android app is still listed as a "beta" and does have some bugs. There are times when I try to dial out and it just drops when trying to do that. A simple restart of the app clears that up.
  • You need to be careful in the call history section, it's relatively easy to hit the phone icon or number/name and dial the number instead of the arrow all the way at the right to see info about when the call came in/was placed/etc.
  • I still find myself answering "hello" and then get the message "Incoming call from Grasshopper, select 1 to answer..." It can be kind of annoying, but all the benefits far outweigh any annoyance with that.
John McMahon profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Grasshopper

No score
No answers yet
No answers on this topic

Usability

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Grasshopper

Grasshopper 6.0
Based on 1 answer
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Matthew Gardner profile photo

Alternatives Considered

8x8 Virtual Office

This is the first 8x8 product that I have evaluated.
No photo available

Grasshopper

Ring Central was a good option but was more expensive. They did offer conference meeting/webinar meetings, but we use Go To Meeting for that and didn't need that feature.
Chris Donald profile photo

Return on Investment

8x8 Virtual Office

  • Saved my company $1420 per person per year by preventing the need for an additional device and phone line.
No photo available

Grasshopper

  • Grasshopper has made it very cost effective to scale with employees as there are no additional costs for adding extensions to the account.
Chris Donald profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Grasshopper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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