What users are saying about
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64 Ratings
14 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
14 Ratings
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Score 5.1 out of 101

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

IBM Sametime

Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
IBM Sametime
7.8
Hosted PBX
8x8 Virtual Office
8.4
IBM Sametime
8.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
IBM Sametime
8.0
User templates
8x8 Virtual Office
6.5
IBM Sametime
7.0
Call reports
8x8 Virtual Office
7.7
IBM Sametime
7.0
Directory of employee names
8x8 Virtual Office
8.6
IBM Sametime
9.0

Call Management

8x8 Virtual Office
8.6
IBM Sametime
7.0
Answering rules
8x8 Virtual Office
8.7
IBM Sametime
6.9
Call recording
8x8 Virtual Office
8.8
IBM Sametime
7.0
Call park
8x8 Virtual Office
8.2
IBM Sametime
7.9
Call screening
8x8 Virtual Office
8.5
IBM Sametime
6.0
Message alerts
8x8 Virtual Office
8.9
IBM Sametime
7.2

VoIP system collaboration

8x8 Virtual Office
7.8
IBM Sametime
4.0
Video conferencing
8x8 Virtual Office
7.5
IBM Sametime
3.9
Audio conferencing
8x8 Virtual Office
8.1
IBM Sametime
4.2

Mobile apps

8x8 Virtual Office
7.5
IBM Sametime
7.3
Mobile app for iOS
8x8 Virtual Office
7.5
IBM Sametime
7.8
Mobile app for Android
8x8 Virtual Office
7.6
IBM Sametime
6.8

Pros

8x8 Virtual Office

  • Offers reliable traditional phone service for desk users
  • Voicemail system is flexible, allowing messages to get to the user even if they are not in the office easily and are easy to manage.
  • Low introductory price, good place to start if you're new to VoIP
Sam Shearin profile photo

IBM Sametime

  • Awareness and chat integration with different platforms.
  • Basic meetings and persistent chat rooms are not complicated to set up and support.
  • Runs on many different operating systems (Windows, various Linux distributions, etc.)
Victor Toal profile photo

Cons

8x8 Virtual Office

  • I have no feedback in this area. 8x8 has been a great solution for me, and at this time I have no suggestions for improvement.
Alex Garcia profile photo

IBM Sametime

  • Audio/video setup can initially be tricky, requires checking and coordinating a lot of moving parts
  • The base install of chat/awareness is easy, but the more features you want the more complicated it gets and the more experience you need to planning ahead correctly
Victor Toal profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

IBM Sametime

IBM Sametime 10.0
Based on 1 answer
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
No photo available

Usability

8x8 Virtual Office

No score
No answers yet
No answers on this topic

IBM Sametime

IBM Sametime 8.6
Based on 2 answers
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
No photo available

Reliability and Availability

8x8 Virtual Office

No score
No answers yet
No answers on this topic

IBM Sametime

IBM Sametime 10.0
Based on 1 answer
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
No photo available

Performance

8x8 Virtual Office

No score
No answers yet
No answers on this topic

IBM Sametime

IBM Sametime 9.0
Based on 1 answer
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
No photo available

Support

8x8 Virtual Office

No score
No answers yet
No answers on this topic

IBM Sametime

IBM Sametime 9.1
Based on 2 answers
IBM Support is, and has been for years, top notch. It's rare that my issue is not resolved within 24 hours. They do not give up on difficult issues, and they get engineers, developers, etc. to weigh in on the issue before I would ever consider escalating it.
No photo available

Alternatives Considered

8x8 Virtual Office

We are still using Genesys services for our ACD solution. I still feel that Genesys has a better, more complete offering that is overall more stable and reliable than 8x8. If the choice was mine alone, our entire company would be on Genesys PureCloud. My company chose 8x8 for the cost savings we were able to negotiate with them.
Andy Breitsprecher profile photo

IBM Sametime

IBM's Sametime solution did not require that third party users have their own account, which was a big win over Skype at the time we reviewed that solution. Additionally we found users were frustrated with GoToMeeting and WebEx (the two big names at the time) because plugins had to be downloaded and installed (and frequently updated) for those to work.Not only was Sametime a "zero-load", no plug-in client for anyone participating, but it had a cleaner interface. Integration with IBM Notes was a big factor for us initially, and as time went on we were happy to see IBM provide solid iOS apps as well.Another advantage for us was our users could make and keep their web meeting rooms, fully stocked with presentations and other files, ready to go whenever they needed to use them. Integration with the Notes calendar meant it was easy to send out an invitation with the correct link.
No photo available

Scalability

8x8 Virtual Office

No score
No answers yet
No answers on this topic

IBM Sametime

IBM Sametime 10.0
Based on 1 answer
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
No photo available

Return on Investment

8x8 Virtual Office

  • By switching to 8x8 Virtual Office, our small office saved money over our traditional PBX system.
  • 8x8 Virtual Office eliminated any of the hardware issues we faced with our traditional PBX system, since everything is handled virtually online.
  • The ease of using the online interface saved our company time in setting up and making changes to our phone system.
Shane Orr profile photo

IBM Sametime

  • In general, customers of IBM Notes would be able to use the core IM components as part of their license. This is good in itself, but also can lead to further desire to have more of the Sametime options.
  • On-premises installations have been good for our consulting business.
  • For customers, being able to provide presence awareness with global resource has been a huge time-saver.
Chris Whisonant profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM Sametime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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