What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

IBM Sametime

11 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

IBM Sametime

11 Ratings
Score 6 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

IBM Sametime

It is best suited for existing IBM customers (especially IBM Domino). Conversely, if you have no IBM software in the house, Sametime might not be the best fit.
Victor Toal profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
IBM Sametime
7.8
Hosted PBX
8x8 Virtual Office
9.8
IBM Sametime
8.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
IBM Sametime
8.0
User templates
8x8 Virtual Office
9.1
IBM Sametime
7.0
Call reports
8x8 Virtual Office
8.2
IBM Sametime
7.0
Directory of employee names
8x8 Virtual Office
7.6
IBM Sametime
8.8

Call Management

8x8 Virtual Office
8.8
IBM Sametime
6.9
Answering rules
8x8 Virtual Office
9.4
IBM Sametime
6.8
Call recording
8x8 Virtual Office
9.3
IBM Sametime
7.0
Call park
8x8 Virtual Office
9.4
IBM Sametime
7.5
Call screening
8x8 Virtual Office
7.0
IBM Sametime
6.0
Message alerts
8x8 Virtual Office
8.9
IBM Sametime
7.2

VoIP system collaboration

8x8 Virtual Office
8.0
IBM Sametime
5.2
Video conferencing
8x8 Virtual Office
7.9
IBM Sametime
5.0
Audio conferencing
8x8 Virtual Office
8.2
IBM Sametime
5.4

Mobile apps

8x8 Virtual Office
8.5
IBM Sametime
8.8
Mobile app for iOS
8x8 Virtual Office
8.8
IBM Sametime
9.1
Mobile app for Android
8x8 Virtual Office
8.2
IBM Sametime
8.5

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
No photo available
  • Awareness and chat integration with different platforms.
  • Basic meetings and persistent chat rooms are not complicated to set up and support.
  • Runs on many different operating systems (Windows, various Linux distributions, etc.)
Victor Toal profile photo

Cons

  • Softphone freezes sometimes
  • The android app could use some updates
No photo available
  • Sametime's audio and video chat features are horrendous, and years behind their competitors in usability, functionality, and reliability.
  • Sametime's default configuration is idiotic - stealing focus away from active windows, not saving chats for later reference, etc. If you plan to roll it out, make sure to get an administrator that knows what they're doing!
  • Despite the fact that it was rolled out organization wide - some people simply refuse to use it because they hate it so much. As a result, it even fails as being the lowest common denominator for communications - that common method still ends up being the phone in those instances.
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Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
IBM Sametime10.0
Based on 1 answer
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
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Usability

No score
No answers yet
No answers on this topic
IBM Sametime8.6
Based on 2 answers
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
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Reliability and Availability

No score
No answers yet
No answers on this topic
IBM Sametime10.0
Based on 1 answer
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
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Performance

No score
No answers yet
No answers on this topic
IBM Sametime9.0
Based on 1 answer
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
No photo available

Support

No score
No answers yet
No answers on this topic
IBM Sametime9.1
Based on 2 answers
IBM Support is, and has been for years, top notch. It's rare that my issue is not resolved within 24 hours. They do not give up on difficult issues, and they get engineers, developers, etc. to weigh in on the issue before I would ever consider escalating it.
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Alternatives Considered

It was one of the first things that Google showed. I've also used it in the past. Their customer service, I believe, puts them over the top over other vendors out there and you know when/if you need help, they have a friendly staff waiting to help you! Best service out there!
No photo available
Text chat is text chat. It's not a technically hard problem to solve. It's when you try and move out of text chat into more fully featured applications that allow for audio or video calling, transcripts, etc, it becomes apparent that the developers on Sametime gave up a long time ago. In my organization, Slack has nearly completely replaced Sametime for any and all purposes that Sametime used to fulfill.
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Scalability

No score
No answers yet
No answers on this topic
IBM Sametime10.0
Based on 1 answer
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
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Return on Investment

  • It's been great. No headache at all.
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  • As I've mentioned throughout the review, it covers the majority of our employee base as a lowest common denominator communications method. That's handy.
  • Sametime is pretty terrible, but as a result, when we switched to an open-office plan, people get up and talk to each other, rather than having to use Sametime to get a question answered.
  • Sametime has also demonstrated how behind the times my organization is with IT infrastructure, and has helped drive the conversation towards modern tools.
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM Sametime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details