What users are saying about

8x8 Virtual Office

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
44 Ratings
12 Ratings

8x8 Virtual Office

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
44 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.1 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

IBM Sametime

IBM Sametime is extremely well suited in an environment where IBM Notes is used for collaboration, since this is what it was designed for. IBM Sametime is also designed to scale well to handle thousands of users (or more), so it is suitable for large to very large deployments.IBM Sametime would probably not be well suited for environments smaller than, say, 500 users. This is primarily due to the high cost of consulting to get the environment installed and kept up to date. However, organizations that size are probably looking at cloud services anyway.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.6
IBM Sametime
7.8
Hosted PBX
8x8 Virtual Office
9.1
IBM Sametime
8.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
IBM Sametime
8.0
User templates
8x8 Virtual Office
8.5
IBM Sametime
7.0
Call reports
8x8 Virtual Office
8.0
IBM Sametime
7.0
Directory of employee names
8x8 Virtual Office
8.4
IBM Sametime
8.9

Call Management

8x8 Virtual Office
8.7
IBM Sametime
6.9
Answering rules
8x8 Virtual Office
8.9
IBM Sametime
6.8
Call recording
8x8 Virtual Office
9.1
IBM Sametime
7.0
Call park
8x8 Virtual Office
8.6
IBM Sametime
7.7
Call screening
8x8 Virtual Office
8.0
IBM Sametime
6.0
Message alerts
8x8 Virtual Office
9.0
IBM Sametime
7.2

VoIP system collaboration

8x8 Virtual Office
8.1
IBM Sametime
4.3
Video conferencing
8x8 Virtual Office
7.9
IBM Sametime
4.2
Audio conferencing
8x8 Virtual Office
8.3
IBM Sametime
4.5

Mobile apps

8x8 Virtual Office
8.3
IBM Sametime
7.4
Mobile app for iOS
8x8 Virtual Office
8.7
IBM Sametime
7.9
Mobile app for Android
8x8 Virtual Office
8.0
IBM Sametime
7.0

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
Ashish Shah profile photo
  • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
  • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
  • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio & Video mobilized quickly.
  • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
No photo available

Cons

  • Frequent line congestion/noise and disconnect with the Cisco SPA-122 and Cisco-8000 devices which require you to restart the devices daily
  • Lack of concern from Customer Support
  • Defective equipment for residential customers isn't covered under warranty replacement.
Raymond Goins profile photo
  • The mobile app is not that great for anything outside of straight up messaging.
  • We tried video chatting within Sametime without any real success. There were connection issues and the app would crash quite often. We switched to another product and had no problems.
  • IBM Sametime just looks outdated. The menus and contact list are not up to date from a UX perspective compared to many other popular chat apps.
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
IBM Sametime10.0
Based on 1 answer
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
No photo available

Usability

No score
No answers yet
No answers on this topic
IBM Sametime8.6
Based on 2 answers
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
IBM Sametime10.0
Based on 1 answer
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
No photo available

Performance

No score
No answers yet
No answers on this topic
IBM Sametime9.0
Based on 1 answer
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
No photo available

Support

No score
No answers yet
No answers on this topic
IBM Sametime9.1
Based on 2 answers
IBM Support is, and has been for years, top notch. It's rare that my issue is not resolved within 24 hours. They do not give up on difficult issues, and they get engineers, developers, etc. to weigh in on the issue before I would ever consider escalating it.
No photo available

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
Slack is the best messaging app that I have used for work communication. Slack is actually so easy to use, and offers such a good mobile app, that I use it on my own for personal conversations. Slack offers many features that Sametime either doesn't or doesn't do well. We chose IBM Sametime because it was the first chat app that we used at our company. Many people are familiar with it and did not want to move to a new tool.
No photo available

Scalability

No score
No answers yet
No answers on this topic
IBM Sametime10.0
Based on 1 answer
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
No photo available

Return on Investment

  • For my company, the move to a cloud-based phone service that offers all communication forms is going to save over $500,000 per year.
  • The move to the cloud saved us from having to replace soon to be end-of-life hardware and re-allocate the human resources that were managing the hardware. This is additional savings to the $500,000 mentioned above.
  • The move also allowed us to cancel our GoToMeeting contract and leverage Google and 8x8 Meeting Services.
Andy Breitsprecher profile photo
  • Increased productivity
  • File sharing ability helps move projects along
  • Easy to create group chats to communicate with key project members
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM Sametime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details