What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

IBM Sametime

11 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

IBM Sametime

11 Ratings
Score 6 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

IBM Sametime

IBM Sametime is your basic instant messaging tool, it works well if you need to message people across the organization. My biggest pet peeve is that you are unable to send someone a message if they are offline which is really annoying. Sometimes people "sign-off" when they walk away from your computer, so they would see your message when they get back, but you can't even send them a message. This, along with the fact that IBM's UI looks very dated and is confusing, is actually why our company is in the midst of moving away from Sametime.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
IBM Sametime
7.8
Hosted PBX
8x8 Virtual Office
9.8
IBM Sametime
8.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
IBM Sametime
8.0
User templates
8x8 Virtual Office
9.1
IBM Sametime
7.0
Call reports
8x8 Virtual Office
8.2
IBM Sametime
7.0
Directory of employee names
8x8 Virtual Office
7.6
IBM Sametime
8.8

Call Management

8x8 Virtual Office
8.8
IBM Sametime
6.9
Answering rules
8x8 Virtual Office
9.4
IBM Sametime
6.7
Call recording
8x8 Virtual Office
9.3
IBM Sametime
7.0
Call park
8x8 Virtual Office
9.4
IBM Sametime
7.5
Call screening
8x8 Virtual Office
7.0
IBM Sametime
6.0
Message alerts
8x8 Virtual Office
8.9
IBM Sametime
7.2

VoIP system collaboration

8x8 Virtual Office
8.0
IBM Sametime
5.2
Video conferencing
8x8 Virtual Office
7.9
IBM Sametime
5.0
Audio conferencing
8x8 Virtual Office
8.2
IBM Sametime
5.4

Mobile apps

8x8 Virtual Office
8.5
IBM Sametime
8.8
Mobile app for iOS
8x8 Virtual Office
8.8
IBM Sametime
9.1
Mobile app for Android
8x8 Virtual Office
8.2
IBM Sametime
8.5

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
No photo available
  • Instant messaging
  • File sharing
  • Group chats
No photo available

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
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  • You are unable to message co-workers if they are offline
  • IBM Sametime frequently crashes
  • Once you leave a group chat you are unable to rejoin it
  • UI is not the cleanest and does take some getting used to
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
IBM Sametime10.0
Based on 1 answer
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
No photo available

Usability

No score
No answers yet
No answers on this topic
IBM Sametime8.6
Based on 2 answers
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
IBM Sametime10.0
Based on 1 answer
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
No photo available

Performance

No score
No answers yet
No answers on this topic
IBM Sametime9.0
Based on 1 answer
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
No photo available

Support

No score
No answers yet
No answers on this topic
IBM Sametime9.1
Based on 2 answers
IBM Support is, and has been for years, top notch. It's rare that my issue is not resolved within 24 hours. They do not give up on difficult issues, and they get engineers, developers, etc. to weigh in on the issue before I would ever consider escalating it.
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Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Raymond Goins profile photo
For customers who want all on-premise implementation and are existing IBM customers, this is a no-brainer.
Victor Toal profile photo

Scalability

No score
No answers yet
No answers on this topic
IBM Sametime10.0
Based on 1 answer
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
No photo available

Return on Investment

  • It has neither had a positive or negative impact.
Robert Foreman profile photo
  • In general, customers of IBM Notes would be able to use the core IM components as part of their license. This is good in itself, but also can lead to further desire to have more of the Sametime options.
  • On-premises installations have been good for our consulting business.
  • For customers, being able to provide presence awareness with global resource has been a huge time-saver.
Chris Whisonant profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM Sametime

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details