What users are saying about

8x8 Virtual Office

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
59 Ratings

Jabber

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
159 Ratings

8x8 Virtual Office

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
59 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.4 out of 101

Jabber

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
159 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Jabber

Truly the flexibility of not being tethered to my desk is the greatest joy of Cisco Jabber. It is so beneficial for me to be able to go to other offices and be collaborating with others but still not miss important calls to keep work flowing. This tool goes a long way to making users available to communicate while getting work done. I would totally recommend this as it is a great tool for modern professional environments.
Eric Taylor profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Jabber
Hosted PBX
8x8 Virtual Office
8.4
Jabber
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Jabber
User templates
8x8 Virtual Office
6.6
Jabber
Call reports
8x8 Virtual Office
7.7
Jabber
Directory of employee names
8x8 Virtual Office
8.6
Jabber

Call Management

8x8 Virtual Office
8.6
Jabber
Answering rules
8x8 Virtual Office
8.7
Jabber
Call recording
8x8 Virtual Office
8.8
Jabber
Call park
8x8 Virtual Office
8.3
Jabber
Call screening
8x8 Virtual Office
8.4
Jabber
Message alerts
8x8 Virtual Office
8.9
Jabber

VoIP system collaboration

8x8 Virtual Office
7.8
Jabber
Video conferencing
8x8 Virtual Office
7.5
Jabber
Audio conferencing
8x8 Virtual Office
8.2
Jabber

Mobile apps

8x8 Virtual Office
7.5
Jabber
Mobile app for iOS
8x8 Virtual Office
7.5
Jabber
Mobile app for Android
8x8 Virtual Office
7.6
Jabber

Project Management

8x8 Virtual Office
Jabber
7.7
Task Management
8x8 Virtual Office
Jabber
7.5
Gantt Charts
8x8 Virtual Office
Jabber
8.7
Scheduling
8x8 Virtual Office
Jabber
7.2
Workflow Automation
8x8 Virtual Office
Jabber
7.7
Mobile Access
8x8 Virtual Office
Jabber
8.2
Search
8x8 Virtual Office
Jabber
7.5
Visual planning tools
8x8 Virtual Office
Jabber
6.9

Communication

8x8 Virtual Office
Jabber
8.0
Chat
8x8 Virtual Office
Jabber
8.9
Notifications
8x8 Virtual Office
Jabber
8.4
Discussions
8x8 Virtual Office
Jabber
8.2
Surveys
8x8 Virtual Office
Jabber
7.0
Internal knowledgebase
8x8 Virtual Office
Jabber
7.8
Integrates with GoToMeeting
8x8 Virtual Office
Jabber
8.0
Integrates with Gmail and Google Hangouts
8x8 Virtual Office
Jabber
6.9
Integrates with Outlook
8x8 Virtual Office
Jabber
8.5

File Sharing & Management

8x8 Virtual Office
Jabber
7.1
Versioning
8x8 Virtual Office
Jabber
7.1
Video files
8x8 Virtual Office
Jabber
6.7
Audio files
8x8 Virtual Office
Jabber
7.1
Document collaboration
8x8 Virtual Office
Jabber
7.1
Access control
8x8 Virtual Office
Jabber
7.8
Advanced security features
8x8 Virtual Office
Jabber
6.4
Integrates with Google Drive
8x8 Virtual Office
Jabber
6.5
Device sync
8x8 Virtual Office
Jabber
7.8

Pros

  • The simple user interface allows administrators to easily set up the phone system and route calls based on groups.
  • 8x8 Virtual Office allows you to check work voicemail or answer business calls from anywhere.
  • 8x8 Virtual Office allows you to customize your phone experience so that it works better for you.
Shane Orr profile photo
  • Provides unified, simple to use instant messaging across departments, groups, and projects.
  • Makes it easy for users to move from their mobile phones to the desktop to a physical phone.
  • Presence indicators pull nicely from Outlook so users don't have to mark themselves as being in a meeting or otherwise unavailable.
Brian Taylor profile photo

Cons

  • Since it's a VOIP system, you do have to have a working internet connection.
  • The cost of the system can be comparable to standard land line phone systems.
  • Having the ability for a receptionist to see who's already on the line is an additional cost.
Shane Orr profile photo
  • Jabber could use a middle ground for message notification. The prior method of an icon flashing at you every few seconds defeated the asynchronous nature as it would force you to put up with the blinking, or click the message immediately. And if you clicked the message just to stop the blinking, then it would register the message as read, and it would be easy to miss or forget about the message without actually reading it. Now they have the popup window (described earlier in the review). Additionally when you click on the Jabber app you will see the number of unread messages for each user. If you were on the phone or speaking with a colleague you may have missed the message entirely. Either way, its now too easy to miss a message and the sender will use other means, and ask why you ignored their message. A good middle ground would be features they have now with either a status or something similar in the system try (it can even be the flashing icon, but flash once every 5 minutes, not once a second) which would occasionally remind you of your unread instant messages.
  • Too many software updates. Jabber constantly wants to update the application and if you push it off reminds you on every login. Bundle and space them out further.
  • This is minor but the default installation comes with a docking tab at the top of the screen. If you are not using the tab then it is annoying. Virtually every user wants to get rid of it but they do not know how. They are always grateful to me when I get rid of it for them.
  • Jabber allows sending of files but it's a bit cumbersome as it must first be accepted, downloaded, then opened from the folder. It does give a short cut to open the download folder, but the ability to directly open received files would be very helpful.
  • Jabber does not have an off-line queue as part of its standard setup. Not a huge con, but it add a level of convenience. When someone is off-line, typically after they have left for the day, you either have to wait to respond to an IM, or move the conversation over to email.
  • When a new message comes in the popup window, whether or not you click on it, when you go to your conversations window, it brings you back to your last conversation. what happens is, you think your in the conversation for the window which just popped up, and if your lucky you catch your response before sending to the wrong person. This occurs even if you actually click on the popup window, you still may be in a different conversation. I am used to it by now and rarely make the mistake, but it would be a really good feature to bring you to the conversation related to the newest message.
Eugene LaRoche profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Jabber8.0
Based on 2 answers
because it is a program that contains all the work tools required by the organization for the operation and strengthening of communication among personnel.contains a series of tools that have been very positive for the optimization of the activities and tasks of the company.has represented a means of communication that the staff has assimilated and understood. has represented a means of communication that the staff has assimilated and understood.
FRANCO PIÑERO profile photo

Usability

No score
No answers yet
No answers on this topic
Jabber4.0
Based on 3 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker profile photo

Support

No score
No answers yet
No answers on this topic
Jabber10.0
Based on 1 answer
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson profile photo

Alternatives Considered

8x8 outperformed all companies and produce results - exactly what we needed.
Joe Khoe profile photo
I personally like Slack a little better - it is a little more updated but has a lot more features. I felt like I really needed to learn how to use Slack, whereas Jabber is so simple that you can pick it up right off the bat. While the basic functions of Slack are easy to understand - you can do so much more which will take time to learn.
No photo available

Return on Investment

  • An 8x8 customer was paying AT&T over $1500 a month for 18 phone lines. When we converted him to 8x8 his phone bill went down to $120 a month. Big savings and he got more features.
  • 95% of the time, our 8x8 customers see savings and always get more features.
Joe Khoe profile photo
  • Aids project management efficiency
  • Consolidates all of my work communication into a single platform
Olivia Crellin profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Jabber

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jabber More Information