What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Jabber

Top Rated
137 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Jabber

Top Rated
137 Ratings
Score 8.2 out of 101

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Likelihood to Recommend

8x8 Virtual Office

8x8 is well suited for companies that are seeking connectivity regardless of location. Companies that have employees who travel consistently would benefit from Virtual Office.
No photo available

Jabber

Truly the flexibility of not being tethered to my desk is the greatest joy of Cisco Jabber. It is so beneficial for me to be able to go to other offices and be collaborating with others but still not miss important calls to keep work flowing. This tool goes a long way to making users available to communicate while getting work done. I would totally recommend this as it is a great tool for modern professional environments.
Eric Taylor profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Jabber
Hosted PBX
8x8 Virtual Office
9.8
Jabber
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Jabber
User templates
8x8 Virtual Office
9.1
Jabber
Call reports
8x8 Virtual Office
8.2
Jabber
Directory of employee names
8x8 Virtual Office
7.6
Jabber

Call Management

8x8 Virtual Office
8.8
Jabber
Answering rules
8x8 Virtual Office
9.4
Jabber
Call recording
8x8 Virtual Office
9.3
Jabber
Call park
8x8 Virtual Office
9.4
Jabber
Call screening
8x8 Virtual Office
6.9
Jabber
Message alerts
8x8 Virtual Office
8.9
Jabber

VoIP system collaboration

8x8 Virtual Office
8.0
Jabber
Video conferencing
8x8 Virtual Office
7.9
Jabber
Audio conferencing
8x8 Virtual Office
8.2
Jabber

Mobile apps

8x8 Virtual Office
8.5
Jabber
Mobile app for iOS
8x8 Virtual Office
8.8
Jabber
Mobile app for Android
8x8 Virtual Office
8.2
Jabber

Project Management

8x8 Virtual Office
Jabber
7.6
Task Management
8x8 Virtual Office
Jabber
7.5
Gantt Charts
8x8 Virtual Office
Jabber
8.6
Scheduling
8x8 Virtual Office
Jabber
7.1
Workflow Automation
8x8 Virtual Office
Jabber
7.6
Mobile Access
8x8 Virtual Office
Jabber
8.1
Search
8x8 Virtual Office
Jabber
7.5
Visual planning tools
8x8 Virtual Office
Jabber
6.7

Communication

8x8 Virtual Office
Jabber
7.9
Chat
8x8 Virtual Office
Jabber
8.7
Notifications
8x8 Virtual Office
Jabber
8.5
Discussions
8x8 Virtual Office
Jabber
8.1
Surveys
8x8 Virtual Office
Jabber
6.9
Internal knowledgebase
8x8 Virtual Office
Jabber
7.7
Integrates with GoToMeeting
8x8 Virtual Office
Jabber
8.1
Integrates with Gmail and Google Hangouts
8x8 Virtual Office
Jabber
6.9
Integrates with Outlook
8x8 Virtual Office
Jabber
8.3

File Sharing & Management

8x8 Virtual Office
Jabber
6.9
Versioning
8x8 Virtual Office
Jabber
7.0
Video files
8x8 Virtual Office
Jabber
6.5
Audio files
8x8 Virtual Office
Jabber
6.9
Document collaboration
8x8 Virtual Office
Jabber
6.9
Access control
8x8 Virtual Office
Jabber
8.0
Advanced security features
8x8 Virtual Office
Jabber
5.9
Integrates with Google Drive
8x8 Virtual Office
Jabber
6.5
Device sync
8x8 Virtual Office
Jabber
7.3

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
No photo available
  • Provides unified, simple to use instant messaging across departments, groups, and projects.
  • Makes it easy for users to move from their mobile phones to the desktop to a physical phone.
  • Presence indicators pull nicely from Outlook so users don't have to mark themselves as being in a meeting or otherwise unavailable.
Brian Taylor profile photo

Cons

  • Their Desktop app doesn't always work correctly. Sometimes callers, cannot hear us and vice versa when the desktop app is used.
Tim Kyse profile photo
  • It would be great to be able to tie Jabber to additional phone lines other than my direct number so that voicemails could be received and answered more promptly and so that I can see missed calls or incoming calls on my computer to other lines that I answer.
  • It's hard to search for and add contacts to the chat function in Jabber.
  • The window indicating a new message appears at the top of the screen instead of at the bottom where I am used to seeing desktop notifications which can be difficult to adapt to.
Jeanette Gass profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Jabber8.0
Based on 2 answers
because it is a program that contains all the work tools required by the organization for the operation and strengthening of communication among personnel.contains a series of tools that have been very positive for the optimization of the activities and tasks of the company.has represented a means of communication that the staff has assimilated and understood. has represented a means of communication that the staff has assimilated and understood.
FRANCO PIÑERO profile photo

Usability

No score
No answers yet
No answers on this topic
Jabber4.0
Based on 3 answers
Requires too much technical assistance to users, get more calls for supporting Jabber than other. A lot of people admit they don't use the product anymore after having to call tech support several times. They would rather pick up and use their iPhone.
August G. Sanders profile photo

Support

No score
No answers yet
No answers on this topic
Jabber10.0
Based on 1 answer
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson profile photo

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Troy Alcorn profile photo
In 2008, we invested significantly in Cisco's phone system. Jabber is an extension of that system. In 2011, we compared Microsoft's Lync and Skype to Cisco's Jabber client. Both were inferior in call quality, video display, security, and user interface. Jabber stood out above the rest so far there were no comparisons. Since then, Skype for Business has gotten more secure and with Microsoft's purchase, I believe they have merged several technologies. If we were evaluating the products today, I think we would likely choose another product, simply due to the costs associated with the licensing vs. other solutions on the market.
Debbie Johnson profile photo

Return on Investment

  • No positive or negative impact, just a necessary need of the business
Tim Kyse profile photo
  • We have upgraded the back end unified communications side of Jabber annually. We have only upgraded the Jabber client twice. I don't think we've spent a significant amount of money or time on the Jabber client itself - nor have we found a ROI with any time or cost savings. Actually, I would venture to say that only about 30% of my users ever use it.
Debbie Johnson profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jabber

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details