What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Jive<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
82 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.6 out of 101

Jive<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
82 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.5 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

In a business environment where you want a phone setup with a number, or a virtual setup on a desktop, 8x8 is the way to go. The virtual app is really great! It has a Do Not Disturb (DND) mode for when you're busy and you can just use the computers config (mic and sound) to run it. Awesome!
No photo available

Jive

The content in the news section isn't totally responsive - meaning if I have a small window taking up half my screen, the images for the headline articles may not load properly and when I maximize that window, it's left with ugly half-loaded images. Also, the collaboration feature for Office documents is great in theory but tends to cause more pain than it's worth to just download the document and open it separately in Word or Excel.
Anna Stepanenko profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Jive
Hosted PBX
8x8 Virtual Office
9.8
Jive
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.0
Jive
User templates
8x8 Virtual Office
9.1
Jive
Call reports
8x8 Virtual Office
8.2
Jive
Directory of employee names
8x8 Virtual Office
7.6
Jive

Call Management

8x8 Virtual Office
8.8
Jive
Answering rules
8x8 Virtual Office
9.4
Jive
Call recording
8x8 Virtual Office
9.4
Jive
Call park
8x8 Virtual Office
9.4
Jive
Call screening
8x8 Virtual Office
7.0
Jive
Message alerts
8x8 Virtual Office
8.9
Jive

VoIP system collaboration

8x8 Virtual Office
8.0
Jive
Video conferencing
8x8 Virtual Office
7.8
Jive
Audio conferencing
8x8 Virtual Office
8.1
Jive

Mobile apps

8x8 Virtual Office
8.5
Jive
Mobile app for iOS
8x8 Virtual Office
8.8
Jive
Mobile app for Android
8x8 Virtual Office
8.2
Jive

Project Management

8x8 Virtual Office
Jive
6.4
Task Management
8x8 Virtual Office
Jive
6.2
Gantt Charts
8x8 Virtual Office
Jive
4.8
Scheduling
8x8 Virtual Office
Jive
5.4
Workflow Automation
8x8 Virtual Office
Jive
6.8
Mobile Access
8x8 Virtual Office
Jive
7.6
Search
8x8 Virtual Office
Jive
7.2
Visual planning tools
8x8 Virtual Office
Jive
6.6

Communication

8x8 Virtual Office
Jive
7.1
Chat
8x8 Virtual Office
Jive
7.3
Notifications
8x8 Virtual Office
Jive
6.7
Discussions
8x8 Virtual Office
Jive
7.9
Surveys
8x8 Virtual Office
Jive
7.2
Internal knowledgebase
8x8 Virtual Office
Jive
7.5
Integrates with GoToMeeting
8x8 Virtual Office
Jive
6.9
Integrates with Gmail and Google Hangouts
8x8 Virtual Office
Jive
6.4
Integrates with Outlook
8x8 Virtual Office
Jive
6.8

File Sharing & Management

8x8 Virtual Office
Jive
7.0
Versioning
8x8 Virtual Office
Jive
7.2
Video files
8x8 Virtual Office
Jive
6.6
Audio files
8x8 Virtual Office
Jive
6.8
Document collaboration
8x8 Virtual Office
Jive
7.0
Access control
8x8 Virtual Office
Jive
8.1
Advanced security features
8x8 Virtual Office
Jive
7.2
Integrates with Google Drive
8x8 Virtual Office
Jive
6.5
Device sync
8x8 Virtual Office
Jive
6.8

Pros

  • Setup
  • Customer Support
  • Managing platform
No photo available
  • Individual design
  • Presence of Russian language (localization can be independently established)
  • You can configure several information tapes with different themes. One for work, the second for communication
  • A newly-arrived network user immediately receives a prepared block for beginners. After completing several game tasks, the user will receive the basics of using Jive.
  • There is a template for each scenario. There is even a template for planning R&D, and there are more than twenty of them.
  • Integrates with MS Office, Google Drive, Google Docs
  • There are all platforms (even Winphone and blackberry)
  • You can create forum threads
Anna Stepanenko profile photo

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
Ashish Shah profile photo
  • For the first time, pages open slowly, this is due to the fact that they load quite heavy widgets. Corrected with patience at the first boot.
  • The administrator console is only partially localized, the essential part remains in English. Fixed by learning English.
  • Widgets are not localized, which are offered by default to new users. This is for programmers.
  • A lot of different materials that you can create: polls, ideas, documents, blogs, messages, etc., total 16 items. They are different, managed differently and have different properties - all this will cause difficulties in the initial stages. Corrected by a serious approach to user training. However, for advanced users - it's interesting
  • If you specify your name in Russian at the first self-registration, in the system it can be displayed as "abracadabra". Fixed either synchronization with Active Directory, or individually by the user.
Anna Stepanenko profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Jive6.6
Based on 17 answers
It's not my decision
Terry Rydzynski profile photo

Usability

No score
No answers yet
No answers on this topic
Jive6.1
Based on 4 answers
It's cumbersome
Terry Rydzynski profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Jive5.0
Based on 1 answer
Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze.

Jive posted a statement to the media saying all customers were up, but we were not.
No photo available

Performance

No score
No answers yet
No answers on this topic
Jive9.0
Based on 1 answer
The product worked as designed. It just didn't work for our needs.
No photo available

Support

No score
No answers yet
No answers on this topic
Jive6.9
Based on 2 answers
They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.
No photo available

Online Training

No score
No answers yet
No answers on this topic
Jive5.0
Based on 3 answers
• I never took any live training for this product. I found on-demand training to be almost non-existent.
No photo available

Implementation

No score
No answers yet
No answers on this topic
Jive3.0
Based on 1 answer
If I did this over, I would hire out the implementation. They know the best practices and could have guided us to make an easier to use setup.
No photo available

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
No photo available
Jive provided phone support which can be useful in case of emergency. Jive's initial pricing was free which helped jumpstart the process. It also provided JIRA integration which we needed for certain teams. Jive also had Zendesk integration which was useful for support teams to coordinate with our company's Zendesk instance.
Kevin Van Heusen profile photo

Return on Investment

  • It's been great. No headache at all.
No photo available
  • It functioned as a community tool, but ease of use was so problematic that we switched.
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Jive

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jive More Information