What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Jive Hosted VoIP

7 Ratings
Score 8.4 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Jive Hosted VoIP

I would recommend Jive for any SMB organization as it makes them look larger than they are and allows for powerful tools at a reasonable price. Small business especially can benefit from its ability to route calls in multiple ways allowing them to add diversity in their call tree and allow less users to act like more users.
Large business can also benefit from Jive simply by virtue of the system being easy to use. In a large org, the call tree can be complicated. Jive's easy to use drag and drop interface allows for ease of implementation by large org's making setup of the PBX a snap.
Mike Madsen profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Jive Hosted VoIP
8.5
Hosted PBX
8x8 Virtual Office
9.8
Jive Hosted VoIP
9.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Jive Hosted VoIP
9.3
User templates
8x8 Virtual Office
9.1
Jive Hosted VoIP
8.0
Call reports
8x8 Virtual Office
8.2
Jive Hosted VoIP
6.4
Directory of employee names
8x8 Virtual Office
7.6
Jive Hosted VoIP
9.7

Call Management

8x8 Virtual Office
8.8
Jive Hosted VoIP
8.8
Answering rules
8x8 Virtual Office
9.4
Jive Hosted VoIP
8.7
Call recording
8x8 Virtual Office
9.3
Jive Hosted VoIP
10.0
Call park
8x8 Virtual Office
9.4
Jive Hosted VoIP
8.5
Call screening
8x8 Virtual Office
6.9
Jive Hosted VoIP
8.0
Message alerts
8x8 Virtual Office
8.9
Jive Hosted VoIP
9.0

VoIP system collaboration

8x8 Virtual Office
8.0
Jive Hosted VoIP
9.0
Video conferencing
8x8 Virtual Office
7.9
Jive Hosted VoIP
Audio conferencing
8x8 Virtual Office
8.2
Jive Hosted VoIP
9.0

Mobile apps

8x8 Virtual Office
8.5
Jive Hosted VoIP
9.0
Mobile app for iOS
8x8 Virtual Office
8.8
Jive Hosted VoIP
9.0
Mobile app for Android
8x8 Virtual Office
8.2
Jive Hosted VoIP
9.0

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
Ashish Shah profile photo
  • Jive has an easy to use interface that lends itself easily to changing the system whenever change is needed. The PBX portion is particularly useful in the way it is easily malleable and has an incredibly powerful and easy to utilize setup.
  • Jive's app is very useful and easy to use with mobile devices. Very powerful and adds a lot of value to their service.
  • The way Jive functions has suited our organization very well. It is easy to use on a hard phone, has a great soft phone feature that functions out of a browser and easily integrates with our chose CRM for click to dial features that have also proven quite useful.
Mike Madsen profile photo

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
No photo available
  • Jive has less than stellar reporting. When previously choosing phone providers, Jive had come in a close second to another, larger competitor simply because of its reporting. When that competitor proved to be less than reliable we did eventually switch to Jive, but it is the one, large Achilles heel of Jive.
  • The PBX interface can have a steep learning curve for some people, and it sometimes is not easy to see the logic behind some of the organization in the way it is put together.
  • Jive's app can sometimes be disconnected from service for what seems like random reasons. It is not a frequent problem but can be annoying. To be fair to Jive this may be a network issue and not an app issue and it bears further troubleshooting.
Mike Madsen profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Jive Hosted VoIP9.0
Based on 1 answer
I think Jive still has a potential to improve. We really like it in out company.
No photo available

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Troy Alcorn profile photo
RingCentral was hands down the most convoluted, confusing and difficult to use phone system out there we've experienced. Not only was it hard to use, it was the most expensive and we found their reporting was completely wrong. Not only was it wrong, the errors in reporting were a known issue that had not been corrected in over two years that I had been following it.
Nextiva was a fine system and had really great reporting. Their on-boarding was good and it was relatively easy to use in setting up. The PBX was good (Jive's is better) but its ultimate downfall was the app. It never did function correctly the entire time we were with Nextiva. Ultimately we had to leave Nextiva and go to Jive simply because of the app functionality. However, now we're very glad we did as we have better service and pay less than we did with Nextiva.
Mike Madsen profile photo

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
Troy Alcorn profile photo
  • Jive allows our org to adapt easily to growth with its ease of use in the system it offers for call routing setup.
  • Jive has allowed us easy control in making marketing messages available to our clients via our hold music.
  • We have experienced a surge of productivity saved a lot of much needed capital because of our ability to right size our communication departments and route call efficiently.
Mike Madsen profile photo

Screenshots

8x8 Virtual Office

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jive Hosted VoIP

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
0.00*
1.  N/A
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. Jive provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.