What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Jive Hosted VoIP

7 Ratings
Score 8.4 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.
Ashish Shah profile photo

Jive Hosted VoIP

Jive is well suited for small to medium sized businesses and businesses that are split in different locations. Being connected via VOIP and the internet it will seem you are right next to each other.Jive will not be appropriate if you are in an area with questionable bandwidth or use Vsat. Honestly that's the one reason I could see someone not choosing Jive or VOIP in general. Its easy, fast and reliable. No server or box on site. Great support, just cut the rj11 and join the rj45 team.
Allison Temple profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Jive Hosted VoIP
8.5
Hosted PBX
8x8 Virtual Office
9.8
Jive Hosted VoIP
9.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Jive Hosted VoIP
9.3
User templates
8x8 Virtual Office
9.1
Jive Hosted VoIP
8.0
Call reports
8x8 Virtual Office
8.2
Jive Hosted VoIP
6.4
Directory of employee names
8x8 Virtual Office
7.6
Jive Hosted VoIP
9.7

Call Management

8x8 Virtual Office
8.8
Jive Hosted VoIP
8.8
Answering rules
8x8 Virtual Office
9.4
Jive Hosted VoIP
8.7
Call recording
8x8 Virtual Office
9.3
Jive Hosted VoIP
10.0
Call park
8x8 Virtual Office
9.4
Jive Hosted VoIP
8.5
Call screening
8x8 Virtual Office
6.9
Jive Hosted VoIP
8.0
Message alerts
8x8 Virtual Office
8.9
Jive Hosted VoIP
9.0

VoIP system collaboration

8x8 Virtual Office
8.0
Jive Hosted VoIP
9.0
Video conferencing
8x8 Virtual Office
7.9
Jive Hosted VoIP
Audio conferencing
8x8 Virtual Office
8.2
Jive Hosted VoIP
9.0

Mobile apps

8x8 Virtual Office
8.5
Jive Hosted VoIP
9.0
Mobile app for iOS
8x8 Virtual Office
8.8
Jive Hosted VoIP
9.0
Mobile app for Android
8x8 Virtual Office
8.2
Jive Hosted VoIP
9.0

Pros

  • Setup
  • Customer Support
  • Managing platform
No photo available
  • Adding new devices that are new or previously on the account is simple and easy for even not technical people. This is not always IT staff on staff, with Jive online management makes it very simple for setup.
  • Another strength is the calling tree setup. With a graphical interface, drag and drop options and suggested setups anyone can build a complicated setup to a small simple one. Take your small business and make it look like you are fortune 500 with a nice call tree that is simple to use but sounds big.
  • Customer management. Every representative we have worked with including the technical support staff are superb. Quick fix errors, online chat for support and a dedicated rep for your company that is available and checks on your account on time everytime.
Allison Temple profile photo

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
Troy Alcorn profile photo
  • With VOIP ghost issues. They are plagued with a few sometimes and when these happen a run down to an issue is almost non existent. This maybe a VOIP providers issue for all of them. But it does exist here and they do try to help but leads usually end up at dead ends or false positive answers.
  • Reports, sadly their reporting system is only for current calls and information. They have no historical reports you can run. You have to contact them for these reports.
Allison Temple profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Jive Hosted VoIP9.0
Based on 1 answer
I think Jive still has a potential to improve. We really like it in out company.
No photo available

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
Only used Jive Voip.
Allison Temple profile photo

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
Troy Alcorn profile photo
  • Positive- Consolidate phone companies into one provider and one bill.
  • Positive- All locations use the same hardware. Allowing easy swap and repair.
  • Negative- internet goes down, phones go with it. So lost customer contact and no out going calls affect profits.
Allison Temple profile photo

Screenshots

8x8 Virtual Office

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jive Hosted VoIP

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
0.00*
1.  N/A
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. Jive provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.