What users are saying about
Top Rated
39 Ratings
Top Rated
39 Ratings
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Score 7.9 out of 101
11 Ratings
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Score 9 out of 101

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Likelihood to Recommend

8x8 Virtual Office

8x8 Virtual Office is well-suited for offices that have a lot of mobile employees. Calls can be forwarded to a cell phone so that nobody has to miss an important call. In a traditional office setting, you do need a reliable internet connection so that calls aren't diverted directly to voice mail.
Shane Orr profile photo

Jive Hosted VoIP

I believe Jive is the perfect fit for a company of any size with workers who are in the office or in the field with or without a particular schedule. I also believe that if you are reading this, you should go - right now - and look at how much money your company is wasting on traditional/analog and/or VOIP services. I think this is GREAT solution for start-ups and large companies alike who need a SIMPLE solution that works great and is affordable. Also, the service grows with you. You pay per user, and it is incredibly affordable. As your company grows, just add more users!
Tyler Collum profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
Jive Hosted VoIP
8.9
Hosted PBX
8x8 Virtual Office
9.7
Jive Hosted VoIP
9.5
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Jive Hosted VoIP
9.2
User templates
8x8 Virtual Office
8.6
Jive Hosted VoIP
8.3
Call reports
8x8 Virtual Office
8.1
Jive Hosted VoIP
7.7
Directory of employee names
8x8 Virtual Office
8.6
Jive Hosted VoIP
9.8

Call Management

8x8 Virtual Office
8.9
Jive Hosted VoIP
9.1
Answering rules
8x8 Virtual Office
9.2
Jive Hosted VoIP
9.4
Call recording
8x8 Virtual Office
9.3
Jive Hosted VoIP
8.5
Call park
8x8 Virtual Office
9.0
Jive Hosted VoIP
9.2
Call screening
8x8 Virtual Office
7.8
Jive Hosted VoIP
8.9
Message alerts
8x8 Virtual Office
9.1
Jive Hosted VoIP
9.5

VoIP system collaboration

8x8 Virtual Office
8.5
Jive Hosted VoIP
9.7
Video conferencing
8x8 Virtual Office
8.5
Jive Hosted VoIP
10.0
Audio conferencing
8x8 Virtual Office
8.6
Jive Hosted VoIP
9.4

Mobile apps

8x8 Virtual Office
8.8
Jive Hosted VoIP
9.5
Mobile app for iOS
8x8 Virtual Office
9.2
Jive Hosted VoIP
9.5
Mobile app for Android
8x8 Virtual Office
8.5
Jive Hosted VoIP
9.6

Pros

  • The feedback collection system is easy and user-friendly. It collects a screenshot of your current page when you go to submit feedback, so it's easy to reference.
  • The integration of the 8x8 calendar with my phone/Outlook calendar is extremely helpful. Never missed a meeting!
  • Call quality is great!
No photo available
  • They have a great interface for creating simple to complex dial plans. I didn't think we needed something very complicated, but it was easy to see how some of the features that weren't available to us before could be useful.
  • You don't need to download a desktop application.
  • The mobile app is very streamlined, which keeps it from becoming a technical issue.
Becci Casteel profile photo

Cons

  • I think the 8x8 mobile app for Android could be more visually appealing. More use of color, contrast, etc.
  • SMS service should not require a subscription.
  • Call quality is sometimes questionable. App has glitches where it freezes at times.
No photo available
  • The devices you pair with Jive sometimes don't work
  • The UI freezes sometimes and requires the computer to be restarted
  • It is missing the ability to call directly from email signatures, so you can't easily just click on the number and it re-route to XLIte
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Jive Hosted VoIP9.0
Based on 1 answer
I think Jive still has a potential to improve. We really like it in out company.
No photo available

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Raymond Goins profile photo
RingCentral was hands down the most convoluted, confusing and difficult to use phone system out there we've experienced. Not only was it hard to use, it was the most expensive and we found their reporting was completely wrong. Not only was it wrong, the errors in reporting were a known issue that had not been corrected in over two years that I had been following it.
Nextiva was a fine system and had really great reporting. Their on-boarding was good and it was relatively easy to use in setting up. The PBX was good (Jive's is better) but its ultimate downfall was the app. It never did function correctly the entire time we were with Nextiva. Ultimately we had to leave Nextiva and go to Jive simply because of the app functionality. However, now we're very glad we did as we have better service and pay less than we did with Nextiva.
Mike Madsen profile photo

Return on Investment

  • It's been great. No headache at all.
No photo available
  • I've been able to keep sales people in compliance with their goals and be able to track them. Great positive impact.
  • My old system was able to send and receive SMS, so I'm missing that feature a little.
Scott French profile photo

Screenshots

8x8 Virtual Office

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jive Hosted VoIP

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
0.00*
1.  N/A
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. Jive provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.