What users are saying about
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133 Ratings
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Top Rated
71 Ratings

8x8 Virtual Office

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133 Ratings
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Score 6.9 out of 101

Jive Hosted VoIP

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Top Rated
71 Ratings
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Score 9.5 out of 101

Likelihood to Recommend

8x8 Virtual Office

8x8 Virtual Office is a convenient and cost-efficient office service. However, realistically be prepared that there will be issues that come up that are difficult to resolve. For example, our office is unable to use the computer to answer phone calls because our computer setup is not compatible with the VoIP system.
No photo available

Jive Hosted VoIP

The ability to have video conferences is a great functionality offered through Jive. I would most definitely recommend it due to the quality of the audio and connection when utilizing this feature. The Jive app offered in the apps market isn't the best option if you are needing to take calls while on the go.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Jive Hosted VoIP
8.8
Hosted PBX
8x8 Virtual Office
8.0
Jive Hosted VoIP
9.7
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Jive Hosted VoIP
9.0
User templates
8x8 Virtual Office
6.5
Jive Hosted VoIP
8.5
Call reports
8x8 Virtual Office
7.5
Jive Hosted VoIP
7.6
Directory of employee names
8x8 Virtual Office
8.6
Jive Hosted VoIP
9.2

Call Management

8x8 Virtual Office
8.5
Jive Hosted VoIP
8.6
Answering rules
8x8 Virtual Office
8.5
Jive Hosted VoIP
9.6
Call recording
8x8 Virtual Office
8.8
Jive Hosted VoIP
6.6
Call park
8x8 Virtual Office
8.0
Jive Hosted VoIP
8.3
Call screening
8x8 Virtual Office
8.5
Jive Hosted VoIP
8.6
Message alerts
8x8 Virtual Office
8.8
Jive Hosted VoIP
9.9

VoIP system collaboration

8x8 Virtual Office
7.6
Jive Hosted VoIP
9.1
Video conferencing
8x8 Virtual Office
7.3
Jive Hosted VoIP
8.9
Audio conferencing
8x8 Virtual Office
7.9
Jive Hosted VoIP
9.3

Mobile apps

8x8 Virtual Office
7.5
Jive Hosted VoIP
9.4
Mobile app for iOS
8x8 Virtual Office
7.5
Jive Hosted VoIP
8.9
Mobile app for Android
8x8 Virtual Office
7.5
Jive Hosted VoIP
9.9

Pros

8x8 Virtual Office

  • 8x8 Virtual Office provides as many ring groups that a company requires. We have 6 rings that help clients reach the person they need to reach.
  • 8x8 Virtual Office provides as many fax numbers that a company requires. We have 6 fax numbers that help employees receive a client's fax in a timely manner. And can verify receipt quickly.
No photo available

Jive Hosted VoIP

  • Customer service is outstanding! They are always knowledgable, trustworthy, and make sure to take care of all of your needs; whether it's resending an invoice for records, trouble shooting an issue, or adding services, they make sure they listen, resolve, and think forward for their customers.
  • Price is exceptional for the services we receive; there is no comparison to the price for other similar services and I can attest to that as we've attempted to use multiple companies and Jive is the only one that worked for us while saving us money!
  • Technical Support- Some of us in the office are not very technical savvy. Any time there is an issue they make sure to get it resolved; and they don't make us feel less than for our lack of knowledge. It's nice to be treated with respect when you need help with something you don't understand. It's even better to be confident that you are speaking with an expert who will quickly and efficiently resolve the issue.
Sarah Pratt profile photo

Cons

8x8 Virtual Office

  • Periodically, the 8x8 Account Manager information changes without me making the change. For example, one department's faxes are set up to receive an notification email and the faxed attachment when the department receives a fax. I was informed that they were no longer receiving the attachment. When I went into the Solo account, I found that the setup had changed. I changed the set-up once more and the employees confirmed that they were now receiving the attachment.
  • Periodically, I have to call the customer service with 8x8. The representatives are professional and thorough with what they have been trained for. However, the call to resolve an issues seems to last too long.
No photo available

Jive Hosted VoIP

  • So far, I have not seen any lack in the Jive functionality, perhaps because our needs are fairly basic. One thing that would be nice is to be able to assign multiple people to get emails for voicemail from a single extension. That is, instead of just sending email to the extensions user or one email address, I would like to be able to have the ability to send to several.
Deborah Shapiro profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
its functionality and stability are amazing
Kwame H. Baptiste profile photo

Jive Hosted VoIP

Jive Hosted VoIP 9.6
Based on 3 answers
I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that Jive offers us. We've recommended Jive to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
Sarah Pratt profile photo

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Jive Hosted VoIP

Jive Hosted VoIP 8.4
Based on 36 answers
Jive has been great in not only allowing us to move offices without any downtime, but to also easily set up remote offices and keep the costs extremely low. It has great features and functionality, and we would not look anywhere else for this kind of product.
Deborah Shapiro profile photo

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Jive Hosted VoIP

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Jive Hosted VoIP

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Jive Hosted VoIP

Jive Hosted VoIP 8.7
Based on 36 answers
We LOVE Jive support. Not only does it have great online documentation, but the staff at the call center are terrific. They are extremely knowledgeable and will stay with you until your problem is resolved. AND, even after the problem is resolved, the customer service department follows up to see if everything is okay and makes sure that the problem STAYS resolved.
Deborah Shapiro profile photo

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Jive Hosted VoIP

Jive Hosted VoIP 9.1
Based on 1 answer
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to Jive. Jive not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt profile photo

Alternatives Considered

8x8 Virtual Office

Nextiva is the gold standard in my opinion. Customer service is instant and patient. They are want you to succeed, or at least they are good at making you feel that they want you to succeed :) Downtime for Nextiva is virtually non-existent and the quality of the calls are identical to that of a solid landline phone. The main reason I chose Nextiva was because of other reviews and the flexibility and many additional options and packages they offered. If you want to call overseas, do not get Nextiva, 8x8 may have better overseas servicing, that I am not sure, but best to just shop around for the best deal and then make your decision.
No photo available

Jive Hosted VoIP

We used Ring Central and it was expensive compared to Jive, and not as easy to get help.
Kevin White profile photo

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Jive Hosted VoIP

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • I needed something simple and inexpensive for a one-man operation.
  • Monthly fee keeps going up though and that is concerning.
  • Needed something that works from remote locations as this fits that requirement.
No photo available

Jive Hosted VoIP

  • Positive ROI. When starting a new business, it's important to keep costs as low as possible.
  • I liked that when I obtained the system there was not an initial set up fee.
  • I liked that there was an option for phones without an upfront cost.
Kevin White profile photo

Screenshots

8x8 Virtual Office

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Jive Hosted VoIP

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
0.00*

* N/A

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