What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
18 Ratings

8x8 Virtual Office

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
64 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.2 out of 101

Jive Hosted VoIP

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.4 out of 101

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Jive Hosted VoIP

I would recommend Jive for any SMB organization as it makes them look larger than they are and allows for powerful tools at a reasonable price. Small business especially can benefit from its ability to route calls in multiple ways allowing them to add diversity in their call tree and allow less users to act like more users.
Large business can also benefit from Jive simply by virtue of the system being easy to use. In a large org, the call tree can be complicated. Jive's easy to use drag and drop interface allows for ease of implementation by large org's making setup of the PBX a snap.
Mike Madsen profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Jive Hosted VoIP
8.8
Hosted PBX
8x8 Virtual Office
8.4
Jive Hosted VoIP
9.6
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Jive Hosted VoIP
9.0
User templates
8x8 Virtual Office
6.5
Jive Hosted VoIP
8.5
Call reports
8x8 Virtual Office
7.7
Jive Hosted VoIP
7.5
Directory of employee names
8x8 Virtual Office
8.6
Jive Hosted VoIP
9.2

Call Management

8x8 Virtual Office
8.6
Jive Hosted VoIP
8.6
Answering rules
8x8 Virtual Office
8.7
Jive Hosted VoIP
9.5
Call recording
8x8 Virtual Office
8.8
Jive Hosted VoIP
6.7
Call park
8x8 Virtual Office
8.2
Jive Hosted VoIP
8.3
Call screening
8x8 Virtual Office
8.5
Jive Hosted VoIP
8.6
Message alerts
8x8 Virtual Office
8.9
Jive Hosted VoIP
9.9

VoIP system collaboration

8x8 Virtual Office
7.8
Jive Hosted VoIP
9.5
Video conferencing
8x8 Virtual Office
7.5
Jive Hosted VoIP
9.6
Audio conferencing
8x8 Virtual Office
8.1
Jive Hosted VoIP
9.3

Mobile apps

8x8 Virtual Office
7.5
Jive Hosted VoIP
9.4
Mobile app for iOS
8x8 Virtual Office
7.5
Jive Hosted VoIP
9.0
Mobile app for Android
8x8 Virtual Office
7.6
Jive Hosted VoIP
9.8

Pros

8x8 Virtual Office

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl profile photo

Jive Hosted VoIP

  • Jive has an easy to use interface that lends itself easily to changing the system whenever change is needed. The PBX portion is particularly useful in the way it is easily malleable and has an incredibly powerful and easy to utilize setup.
  • Jive's app is very useful and easy to use with mobile devices. Very powerful and adds a lot of value to their service.
  • The way Jive functions has suited our organization very well. It is easy to use on a hard phone, has a great soft phone feature that functions out of a browser and easily integrates with our chose CRM for click to dial features that have also proven quite useful.
Mike Madsen profile photo

Cons

8x8 Virtual Office

  • The application on devices often does not connect when you go to answer a call, so you're left trying to call someone back after essentially hanging up on them.
  • Instant messaging is extremely clunky and takes a very long time to load. Our team uses Slack or Microsoft Teams instead.
  • Versioning of the desktop application isn't consistent. I recently had to reinstall the application and, even though I am installing the newest version and there is no beta version for me to participate in, for some reason some of the functionality is now missing.
Kevin Scally profile photo

Jive Hosted VoIP

  • The only issue we've had with Jive is using the Mobile/Web applications where calls do not always come through, despite connection being strong, or audio issues where neither party can hear anything. (However it is noted that Jive has been making updates to the Mobile App regularly to fix these bugs).
  • During our waiting period when our numbers were being transferred from our current provider we had to add extra phone lines to ensure we were all available for call transfers; however the support was wonderful and we cannot argue with the cost as it was so ridiculously reasonable to solve this problem.
Mandi Blackburn profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Jive Hosted VoIP

Jive Hosted VoIP 9.8
Based on 2 answers
We've been very impressed with the flexibility and cost-savings we've experienced on Jive. Also, they've been very responsive to our needs and attentive to supporting us. We are a pleased customer and look forward to many more years of working with Jive. I'm thankful for cloud-hosted VoIP. It has been a tremendously positive move for our company.
Jeff Nickles profile photo

Alternatives Considered

8x8 Virtual Office

More powerful and flexible than Comcast VOIP, for less money and with fax capabilities.
Aaron Kendal profile photo

Jive Hosted VoIP

Jive allowed me to not have to be on a long term contract while not sacrificing features or functions. It is a very robust and flexible product that is very price competitive and provides excellent service at these competitive rates, which is rare today.
Jeff Lowenstein profile photo

Return on Investment

8x8 Virtual Office

  • Very positive ROI, much more economical and more powerful than competitor products and mainstream phone systems.
  • Better efficiency has resulted in our using the suite of applications.
  • Support is excellent with quick service for issues that may arise.
Aaron Kendal profile photo

Jive Hosted VoIP

  • Very quick ROI, Jive is the same cost as my maintenance contract for my on-premise PBX so it was an immediate savings because I do not have to have my own internal IT manager/monitor. With my PBX and I was getting into an area where the hardware needed upgrading, so I saw immediate savings. In addition, since I can use a regular internet pipe to connect to Jive, I was able to terminate my agreement with Birch telecom, who not only provide terrible telecom services, but their outage and customer service is horrendous.
  • Jive allowed me to be able to get local DIDs for my customers, which I could not do with my previous providers, so this was a boost for my relationship with my clients.
  • We are able to make better decisions, faster when onboarding our new clients, so we save by not having to order services we do not need. We are also able to respond to a client need immediately instead of weeks and months that are taken with Birch and Shoretel.
Jeff Lowenstein profile photo

Screenshots

8x8 Virtual Office

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jive Hosted VoIP

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
0.00*
1.  N/A
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. Jive provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Add comparison