What users are saying about

8x8 Virtual Office

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Top Rated
59 Ratings

Jive Hosted VoIP

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17 Ratings

8x8 Virtual Office

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Top Rated
59 Ratings
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Score 7.4 out of 101

Jive Hosted VoIP

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17 Ratings
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Score 9.3 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Jive Hosted VoIP

Great flexibility for a small to medium size organization to have the features and functionally you would only get in a large PBX system. Their month to month pricing was very competitive, so I did not have to get into a long term agreement to get very competitive pricing.
Jeff Lowenstein profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Jive Hosted VoIP
8.8
Hosted PBX
8x8 Virtual Office
8.4
Jive Hosted VoIP
9.6
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Jive Hosted VoIP
9.1
User templates
8x8 Virtual Office
6.6
Jive Hosted VoIP
8.5
Call reports
8x8 Virtual Office
7.7
Jive Hosted VoIP
7.4
Directory of employee names
8x8 Virtual Office
8.6
Jive Hosted VoIP
9.3

Call Management

8x8 Virtual Office
8.6
Jive Hosted VoIP
8.6
Answering rules
8x8 Virtual Office
8.7
Jive Hosted VoIP
9.5
Call recording
8x8 Virtual Office
8.8
Jive Hosted VoIP
6.9
Call park
8x8 Virtual Office
8.3
Jive Hosted VoIP
8.3
Call screening
8x8 Virtual Office
8.4
Jive Hosted VoIP
8.5
Message alerts
8x8 Virtual Office
8.9
Jive Hosted VoIP
9.8

VoIP system collaboration

8x8 Virtual Office
7.8
Jive Hosted VoIP
9.5
Video conferencing
8x8 Virtual Office
7.5
Jive Hosted VoIP
9.6
Audio conferencing
8x8 Virtual Office
8.2
Jive Hosted VoIP
9.3

Mobile apps

8x8 Virtual Office
7.5
Jive Hosted VoIP
9.4
Mobile app for iOS
8x8 Virtual Office
7.5
Jive Hosted VoIP
9.0
Mobile app for Android
8x8 Virtual Office
7.6
Jive Hosted VoIP
9.8

Pros

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl profile photo
  • Onboarding
  • Easy setup
  • Ease of use
  • Remote management
  • Awesome support
Jeff Lowenstein profile photo

Cons

  • The mobile app is good but can be too much at times, almost taking over the phone.
  • It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
  • The setup for the auto attendant is very intuitive, granted it works well once set up.
  • It would be nice if a call placed on hold could be picked up by another extension
Robbie Mancl profile photo
  • Call recording: you have to setup an Amazon S3 bucket and Amazon was terrible to work with to get this setup. There is no interface to retrieve recorded calls, so you have to dig through several layers of recordings to get to the call you want.
  • They were just sold, so not sure if anything will change because of the purchase by LogMeIn.
Jeff Lowenstein profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Jive Hosted VoIP9.7
Based on 2 answers
We've been very impressed with the flexibility and cost-savings we've experienced on Jive. Also, they've been very responsive to our needs and attentive to supporting us. We are a pleased customer and look forward to many more years of working with Jive. I'm thankful for cloud-hosted VoIP. It has been a tremendously positive move for our company.
Jeff Nickles profile photo

Alternatives Considered

8x8 is definitely the winner if you're comparing RingCentral solely based on cost, however it will fall short on mobile, and administrative features/metrics compared to RingCentral. I would say Dialpad is in the middle, a bit more expensive than 8x8 but less costly than RingCentral. The mobile app behaves well and does texting which is great! I would say that 8x8 actually handles call recording a bit better than Dialpad but not as well as RingCentral. If you don't have a huge number of mobile-only users and cost is your primary concern 8x8 looks really good comparatively, just don't as many bells and whistles as the other two.
Sam Shearin profile photo
We used TPx's VoIP at our schools which is the hosted UcX service. It is really good quality, easy to implement but more complex to manage than Jive VoIP.
Ellen DiGiacomo profile photo

Return on Investment

  • Service was reliable just lacking on the mobile app side.
  • Do not recommend because of deceptive contract terms, but as long as you're aware of them the price is not bad. Less expensive than competitors and has more features than similarly priced services.
  • Low up-front cost so good for small businesses, and offers expandability and portability at a low price point. Long-term costs are higher than investing in your own equipment but doesn't require IT staff.
Sam Shearin profile photo
  • Our service levels struggled due to phone outages.
  • We couldn't prioritize calls based on what we deemed as important characteristics of the customer or call.
  • The usability is easy and the admin tool is intuitive.
No photo available

Screenshots

8x8 Virtual Office

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Jive Hosted VoIP

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
0.00*
1.  N/A
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. Jive provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Jive Hosted VoIP More Information