What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Lingo

1 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Lingo

1 Ratings
Score 6 out of 101

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Likelihood to Recommend

8x8 Virtual Office

8x8 is well suited for companies that are seeking connectivity regardless of location. Companies that have employees who travel consistently would benefit from Virtual Office.
No photo available

Lingo

Lingo is great for small to mid sized company working with big box retailers that want to manage EDI in a cost effective but also time efficient manner. If you are looking for complete automation and integration, or a highly developed interface this is not the EDI platofrm for you
Caitlin McGlynn profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Lingo
8.0
Hosted PBX
8x8 Virtual Office
9.8
Lingo
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Lingo
User templates
8x8 Virtual Office
9.1
Lingo
8.0
Call reports
8x8 Virtual Office
8.2
Lingo
Directory of employee names
8x8 Virtual Office
7.6
Lingo

Call Management

8x8 Virtual Office
8.8
Lingo
Answering rules
8x8 Virtual Office
9.4
Lingo
Call recording
8x8 Virtual Office
9.3
Lingo
Call park
8x8 Virtual Office
9.4
Lingo
Call screening
8x8 Virtual Office
7.0
Lingo
Message alerts
8x8 Virtual Office
8.9
Lingo

VoIP system collaboration

8x8 Virtual Office
8.0
Lingo
Video conferencing
8x8 Virtual Office
7.9
Lingo
Audio conferencing
8x8 Virtual Office
8.2
Lingo

Mobile apps

8x8 Virtual Office
8.5
Lingo
Mobile app for iOS
8x8 Virtual Office
8.8
Lingo
Mobile app for Android
8x8 Virtual Office
8.2
Lingo

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
No photo available
  • User friendly, easy to see what needs to be done for each retail partner and completing all required documents
  • Its price is competitive compared to other options
  • Nice that they don't send a million update and confirmation emails like some platforms
Caitlin McGlynn profile photo

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
Troy Alcorn profile photo
  • Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this service
  • ERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently.
  • Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documents
Caitlin McGlynn profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Raymond Goins profile photo
We used SPS for a brief time because our warehouse had the capability to integrate with this program. It was very expensive and the interface for manually processing was not user friendly or easy to navigate. The integration was going to be an additional large cost. Lingo, while it does not have the integration capabilities, was the lower cost and easier to use option. We could get things done quickly for a lower cost and easily teach our third party warehouse to help in the process.
Caitlin McGlynn profile photo

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
Troy Alcorn profile photo
  • It helps us save money on EDI processing
  • It was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these orders
  • We were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicated
Caitlin McGlynn profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Lingo

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details