What users are saying about

8x8 Virtual Office

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Top Rated
44 Ratings
1 Ratings

8x8 Virtual Office

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Top Rated
44 Ratings
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Score 7.9 out of 101
1 Ratings
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Score 6 out of 101

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Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Lingo

Lingo is great for small to mid sized company working with big box retailers that want to manage EDI in a cost effective but also time efficient manner. If you are looking for complete automation and integration, or a highly developed interface this is not the EDI platofrm for you
Caitlin McGlynn profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.6
Lingo
8.0
Hosted PBX
8x8 Virtual Office
9.1
Lingo
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Lingo
User templates
8x8 Virtual Office
8.5
Lingo
8.0
Call reports
8x8 Virtual Office
8.0
Lingo
Directory of employee names
8x8 Virtual Office
8.4
Lingo

Call Management

8x8 Virtual Office
8.7
Lingo
Answering rules
8x8 Virtual Office
8.9
Lingo
Call recording
8x8 Virtual Office
9.1
Lingo
Call park
8x8 Virtual Office
8.6
Lingo
Call screening
8x8 Virtual Office
8.0
Lingo
Message alerts
8x8 Virtual Office
9.0
Lingo

VoIP system collaboration

8x8 Virtual Office
8.1
Lingo
Video conferencing
8x8 Virtual Office
7.9
Lingo
Audio conferencing
8x8 Virtual Office
8.3
Lingo

Mobile apps

8x8 Virtual Office
8.3
Lingo
Mobile app for iOS
8x8 Virtual Office
8.7
Lingo
Mobile app for Android
8x8 Virtual Office
8.0
Lingo

Pros

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl profile photo
  • User friendly, easy to see what needs to be done for each retail partner and completing all required documents
  • Its price is competitive compared to other options
  • Nice that they don't send a million update and confirmation emails like some platforms
Caitlin McGlynn profile photo

Cons

  • Since it's a VOIP system, you do have to have a working internet connection.
  • The cost of the system can be comparable to standard land line phone systems.
  • Having the ability for a receptionist to see who's already on the line is an additional cost.
Shane Orr profile photo
  • Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this service
  • ERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently.
  • Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documents
Caitlin McGlynn profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 outperformed all companies and produce results - exactly what we needed.
Joe Khoe profile photo
We used SPS for a brief time because our warehouse had the capability to integrate with this program. It was very expensive and the interface for manually processing was not user friendly or easy to navigate. The integration was going to be an additional large cost. Lingo, while it does not have the integration capabilities, was the lower cost and easier to use option. We could get things done quickly for a lower cost and easily teach our third party warehouse to help in the process.
Caitlin McGlynn profile photo

Return on Investment

  • By switching to 8x8 Virtual Office, our small office saved money over our traditional PBX system.
  • 8x8 Virtual Office eliminated any of the hardware issues we faced with our traditional PBX system, since everything is handled virtually online.
  • The ease of using the online interface saved our company time in setting up and making changes to our phone system.
Shane Orr profile photo
  • It helps us save money on EDI processing
  • It was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these orders
  • We were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicated
Caitlin McGlynn profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Lingo

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details