What users are saying about
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64 Ratings
1 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
1 Ratings
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Score 6 out of 101

Likelihood to Recommend

8x8 Virtual Office

Very good for office and on-the-go use. For faxes, it is a lifesaver for both sending and receiving, and the voicemail to email function is incredibly helpful.Excellent for attorneys that need to travel and be in court but need connectivity at all times. It's very useful for immediately contacting clients with a result wherever you may be at the time. It also lets you know of voicemail and faxes when you are out of the office to allow for quickly addressing matters at all times.
Aaron Kendal profile photo

Lingo

Lingo is great for small to mid sized company working with big box retailers that want to manage EDI in a cost effective but also time efficient manner. If you are looking for complete automation and integration, or a highly developed interface this is not the EDI platofrm for you
Caitlin McGlynn profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Lingo
8.0
Hosted PBX
8x8 Virtual Office
8.4
Lingo
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Lingo
User templates
8x8 Virtual Office
6.5
Lingo
8.0
Call reports
8x8 Virtual Office
7.7
Lingo
Directory of employee names
8x8 Virtual Office
8.6
Lingo

Call Management

8x8 Virtual Office
8.6
Lingo
Answering rules
8x8 Virtual Office
8.7
Lingo
Call recording
8x8 Virtual Office
8.8
Lingo
Call park
8x8 Virtual Office
8.2
Lingo
Call screening
8x8 Virtual Office
8.5
Lingo
Message alerts
8x8 Virtual Office
8.9
Lingo

VoIP system collaboration

8x8 Virtual Office
7.8
Lingo
Video conferencing
8x8 Virtual Office
7.5
Lingo
Audio conferencing
8x8 Virtual Office
8.1
Lingo

Mobile apps

8x8 Virtual Office
7.5
Lingo
Mobile app for iOS
8x8 Virtual Office
7.5
Lingo
Mobile app for Android
8x8 Virtual Office
7.6
Lingo

Pros

8x8 Virtual Office

  • Faxes and voicemail -- the quick sending of both to email makes for a very reliable method of not only processing, but also storing them as attachments which is vital.
  • Call reflecting from desk to cell phone is instantaneous, and very useful whenever one is away from the office but still needs to get client calls.
  • Very high-quality audio typically indistinguishable from a landline, in a much more affordable problem sliding package.
Aaron Kendal profile photo

Lingo

  • User friendly, easy to see what needs to be done for each retail partner and completing all required documents
  • Its price is competitive compared to other options
  • Nice that they don't send a million update and confirmation emails like some platforms
Caitlin McGlynn profile photo

Cons

8x8 Virtual Office

  • Need the ability to send text attached files or pictures to contacts.
  • Need an easier way to block callers with a block phone number button similar to cell phones.
Joe Khoe profile photo

Lingo

  • Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this service
  • ERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently.
  • Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documents
Caitlin McGlynn profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Lingo

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

Ten times better and easier to use than 3cx. Interface and features are simple.
No photo available

Lingo

We used SPS for a brief time because our warehouse had the capability to integrate with this program. It was very expensive and the interface for manually processing was not user friendly or easy to navigate. The integration was going to be an additional large cost. Lingo, while it does not have the integration capabilities, was the lower cost and easier to use option. We could get things done quickly for a lower cost and easily teach our third party warehouse to help in the process.
Caitlin McGlynn profile photo

Return on Investment

8x8 Virtual Office

  • I've reached more leads and contacts than before because I can text to set appointments
No photo available

Lingo

  • It helps us save money on EDI processing
  • It was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these orders
  • We were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicated
Caitlin McGlynn profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Lingo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

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