What users are saying about
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133 Ratings
1 Ratings

8x8 Virtual Office

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133 Ratings
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Score 6.9 out of 101
1 Ratings
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Score 6 out of 101

Likelihood to Recommend

8x8 Virtual Office

8x8 Virtual Office is a convenient and cost-efficient office service. However, realistically be prepared that there will be issues that come up that are difficult to resolve. For example, our office is unable to use the computer to answer phone calls because our computer setup is not compatible with the VoIP system.
No photo available

Lingo

Lingo is great for small to mid sized company working with big box retailers that want to manage EDI in a cost effective but also time efficient manner. If you are looking for complete automation and integration, or a highly developed interface this is not the EDI platofrm for you
Caitlin McGlynn profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Lingo
8.0
Hosted PBX
8x8 Virtual Office
8.0
Lingo
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Lingo
User templates
8x8 Virtual Office
6.5
Lingo
8.0
Call reports
8x8 Virtual Office
7.5
Lingo
Directory of employee names
8x8 Virtual Office
8.6
Lingo

Call Management

8x8 Virtual Office
8.5
Lingo
Answering rules
8x8 Virtual Office
8.5
Lingo
Call recording
8x8 Virtual Office
8.8
Lingo
Call park
8x8 Virtual Office
8.0
Lingo
Call screening
8x8 Virtual Office
8.5
Lingo
Message alerts
8x8 Virtual Office
8.8
Lingo

VoIP system collaboration

8x8 Virtual Office
7.6
Lingo
Video conferencing
8x8 Virtual Office
7.3
Lingo
Audio conferencing
8x8 Virtual Office
7.9
Lingo

Mobile apps

8x8 Virtual Office
7.5
Lingo
Mobile app for iOS
8x8 Virtual Office
7.5
Lingo
Mobile app for Android
8x8 Virtual Office
7.5
Lingo

Pros

8x8 Virtual Office

  • 8x8 set up is straight up yellow for dummies version easy. This is incredibly important as that was promoted as one of its selling points and they followed through with it.
  • It is accessible from anywhere and there is even an app for Android and iOS. I can not see this as a plus though because with all of the competition available, NOT having these options on your mobile is a death sentence for customer retention.
  • Customer support was positive. They were responsive whenever we would encounter any issues or need clarifications on our package.
No photo available

Lingo

  • User friendly, easy to see what needs to be done for each retail partner and completing all required documents
  • Its price is competitive compared to other options
  • Nice that they don't send a million update and confirmation emails like some platforms
Caitlin McGlynn profile photo

Cons

8x8 Virtual Office

  • The mobile app is good but can be too much at times, almost taking over the phone.
  • It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
  • The setup for the auto attendant is very intuitive, granted it works well once set up.
  • It would be nice if a call placed on hold could be picked up by another extension
Robbie Mancl profile photo

Lingo

  • Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this service
  • ERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently.
  • Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documents
Caitlin McGlynn profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera profile photo

Lingo

No score
No answers yet
No answers on this topic

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Lingo

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Lingo

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Lingo

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Lingo

No score
No answers yet
No answers on this topic

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Lingo

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

Having previously used 8X8 and CloudCall, when we went to the market for a VoIP provider to Integrate ERP, we found that 8X8 was much better across the following areas:
  • Better User interface.
  • Call reporting was more in-depth and accurate.
  • Call conferencing. It was much easier to add people in and to schedules.
  • Customization. Both in terms of hold music, answering messages, and call routing.
Mark Savage profile photo

Lingo

We used SPS for a brief time because our warehouse had the capability to integrate with this program. It was very expensive and the interface for manually processing was not user friendly or easy to navigate. The integration was going to be an additional large cost. Lingo, while it does not have the integration capabilities, was the lower cost and easier to use option. We could get things done quickly for a lower cost and easily teach our third party warehouse to help in the process.
Caitlin McGlynn profile photo

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Lingo

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • Saved a lot compared to other price plans as we dial internationally daily.
  • Installed within minutes.
  • Set up and configuration was lightening quick
  • Syncs with most 3rd party systems, email, CRM, etc.
Mark Savage profile photo

Lingo

  • It helps us save money on EDI processing
  • It was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these orders
  • We were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicated
Caitlin McGlynn profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Lingo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

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