What users are saying about
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131 Ratings
253 Ratings

8x8 Virtual Office

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131 Ratings
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Score 7.1 out of 101
253 Ratings
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Score 7.4 out of 101

Likelihood to Recommend

8x8 Virtual Office

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Microsoft Yammer

We've had associated set up groups on a variety of topics like business technology, flexible packaging, Office 365 and SharePoint, protective solutions, public speaking, wellness, diversity and more! In fact, Sonoco associates from around the world who participated in our recent #WearPinkDay shared their photos on Yammer. This is one of the best positives scenarios!
Marcos Sola profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Microsoft Yammer
Hosted PBX
8x8 Virtual Office
8.0
Microsoft Yammer
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Microsoft Yammer
User templates
8x8 Virtual Office
6.5
Microsoft Yammer
Call reports
8x8 Virtual Office
7.5
Microsoft Yammer
Directory of employee names
8x8 Virtual Office
8.6
Microsoft Yammer

Call Management

8x8 Virtual Office
8.5
Microsoft Yammer
Answering rules
8x8 Virtual Office
8.5
Microsoft Yammer
Call recording
8x8 Virtual Office
8.8
Microsoft Yammer
Call park
8x8 Virtual Office
8.0
Microsoft Yammer
Call screening
8x8 Virtual Office
8.5
Microsoft Yammer
Message alerts
8x8 Virtual Office
8.8
Microsoft Yammer

VoIP system collaboration

8x8 Virtual Office
7.6
Microsoft Yammer
Video conferencing
8x8 Virtual Office
7.3
Microsoft Yammer
Audio conferencing
8x8 Virtual Office
7.9
Microsoft Yammer

Mobile apps

8x8 Virtual Office
7.5
Microsoft Yammer
Mobile app for iOS
8x8 Virtual Office
7.5
Microsoft Yammer
Mobile app for Android
8x8 Virtual Office
7.5
Microsoft Yammer

Project Management

8x8 Virtual Office
Microsoft Yammer
6.0
Task Management
8x8 Virtual Office
Microsoft Yammer
6.1
Gantt Charts
8x8 Virtual Office
Microsoft Yammer
4.6
Scheduling
8x8 Virtual Office
Microsoft Yammer
4.7
Workflow Automation
8x8 Virtual Office
Microsoft Yammer
5.6
Mobile Access
8x8 Virtual Office
Microsoft Yammer
8.0
Search
8x8 Virtual Office
Microsoft Yammer
7.5
Visual planning tools
8x8 Virtual Office
Microsoft Yammer
5.3

Communication

8x8 Virtual Office
Microsoft Yammer
8.0
Chat
8x8 Virtual Office
Microsoft Yammer
8.4
Notifications
8x8 Virtual Office
Microsoft Yammer
8.3
Discussions
8x8 Virtual Office
Microsoft Yammer
8.7
Surveys
8x8 Virtual Office
Microsoft Yammer
7.3
Internal knowledgebase
8x8 Virtual Office
Microsoft Yammer
7.2
Integrates with GoToMeeting
8x8 Virtual Office
Microsoft Yammer
7.0
Integrates with Gmail and Google Hangouts
8x8 Virtual Office
Microsoft Yammer
8.0
Integrates with Outlook
8x8 Virtual Office
Microsoft Yammer
8.9

File Sharing & Management

8x8 Virtual Office
Microsoft Yammer
7.5
Versioning
8x8 Virtual Office
Microsoft Yammer
6.6
Video files
8x8 Virtual Office
Microsoft Yammer
8.2
Audio files
8x8 Virtual Office
Microsoft Yammer
8.2
Document collaboration
8x8 Virtual Office
Microsoft Yammer
7.8
Access control
8x8 Virtual Office
Microsoft Yammer
7.9
Advanced security features
8x8 Virtual Office
Microsoft Yammer
6.6
Integrates with Google Drive
8x8 Virtual Office
Microsoft Yammer
6.7
Device sync
8x8 Virtual Office
Microsoft Yammer
8.3

Pros

8x8 Virtual Office

  • The control panel is great and gives us full flexibility over how our system is configured.
  • The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
  • The smartphone app is great and is just like having your fully-functional desk phone in your pocket.
Andrew Steven profile photo

Microsoft Yammer

  • Yammer is more of a social form of sharing than email. Which makes the information being delivered more personal and targeted towards specified departments.
  • Yammer allows for a "blog" feel more than our use of SharePoint in the past. Meaning there is a back and forth form of communication that wasn't necessarily available through SharePoint.
  • Yammer is more reliable than traditional work email, especially when using Lotus Notes, in order to send, share, and discuss within departments.
No photo available

Cons

8x8 Virtual Office

  • A good VOIP experience relies on good connectivity, so it's frustrating when your mobile phone network doesn't give you a strong or fast enough signal for a seamless experience. This isn't an 8x8 issue, but 8x8 are affected by the weak links in the chain.
Andrew Steven profile photo

Microsoft Yammer

  • Staff with varying technical ability leads to a lack of confidence in using Yammer
  • Yammer regularly changes the way things appear or slight changes in functions make how to guides difficult to maintain accuracy
  • Free version has limitations for administration and analytics
No photo available

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
its functionality and stability are amazing
Kwame H. Baptiste profile photo

Microsoft Yammer

Microsoft Yammer 6.9
Based on 10 answers
The fact that Yammer is a multitenant tool, owned by Microsoft, and the way they work to constantly improve the product, makes me assured that it will become an even better ESN-tool in the future. The integration to Office 365 and other Microsoft software will make it fit in nicely with the entire technology platform, since we use many of Microsoft's solutions. Others things that I consider is that I like the Yammer spirit and people, and how they work together. They are passionate about creating the best ESN-experience. And passion is extremely important!
Joakim Berg profile photo

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Microsoft Yammer

Microsoft Yammer 9.0
Based on 3 answers
Overall easy to use and intuitive, although limited in the possibility to personalize layout and look & feel of a site. Some functionalities are not easy to use, like document editing, but some others are quick and effective (posts and tagging above all). Performance and responsiveness of the Yammer site is typically acceptable, in my experience.
Stefano Tempesta profile photo

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Microsoft Yammer

Microsoft Yammer 8.0
Based on 1 answer
Very available
Danielle Brigida profile photo

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Microsoft Yammer

Microsoft Yammer 9.0
Based on 1 answer
It's a simple product but it does provide value.
Danielle Brigida profile photo

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Microsoft Yammer

Microsoft Yammer 7.0
Based on 1 answer
They are very eager to get us to pay
Danielle Brigida profile photo

Online Training

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Microsoft Yammer

Microsoft Yammer 8.0
Based on 1 answer
The training that Microsoft provides is very generic training for Yammer. I like the fact the training is short and easy to understand
Vivian Thacker profile photo

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Microsoft Yammer

Microsoft Yammer 8.0
Based on 1 answer
We organically implemented the product
Danielle Brigida profile photo

Alternatives Considered

8x8 Virtual Office

When we choosing 8x8 we looked at a few alternatives such as Comcast and AT&T. Both of these companies required local equipment or additional cost to host the phone lines. Also, both required a minimum 2yr contract with penalties for canceling early on top of costing more than 8x8. Ultimately we chose 8x8 for the flexibility of being able to move and if it didn't work out there was no penalty for canceling.
Robbie Mancl profile photo

Microsoft Yammer

Slack, similar features.
No photo available

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Microsoft Yammer

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • I needed something simple and inexpensive for a one-man operation.
  • Monthly fee keeps going up though and that is concerning.
  • Needed something that works from remote locations as this fits that requirement.
No photo available

Microsoft Yammer

  • Yammer helps direct more social conversations away from email - which can help organize workflow.
  • Searching for files is very efficient. The tool does a great job of helping one quickly searching metadata to make collaborating more efficient.
  • Yammer has helped make our large organization feel more like a family. Therefore, there are fewer communication limitations across the company, which helps increase productivity and the knowledge-base of who to turn to with questions.
Joshua Melder profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Yammer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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