What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

MyPBX

1 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

MyPBX

1 Ratings
Score 10 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

In a business environment where you want a phone setup with a number, or a virtual setup on a desktop, 8x8 is the way to go. The virtual app is really great! It has a Do Not Disturb (DND) mode for when you're busy and you can just use the computers config (mic and sound) to run it. Awesome!
No photo available

MyPBX

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
Kim Walters profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
MyPBX
8.5
Hosted PBX
8x8 Virtual Office
9.8
MyPBX
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
MyPBX
6.0
User templates
8x8 Virtual Office
9.1
MyPBX
9.0
Call reports
8x8 Virtual Office
8.2
MyPBX
9.0
Directory of employee names
8x8 Virtual Office
7.6
MyPBX

Call Management

8x8 Virtual Office
8.8
MyPBX
8.8
Answering rules
8x8 Virtual Office
9.4
MyPBX
7.0
Call recording
8x8 Virtual Office
9.3
MyPBX
9.0
Call park
8x8 Virtual Office
9.4
MyPBX
9.0
Call screening
8x8 Virtual Office
7.0
MyPBX
9.0
Message alerts
8x8 Virtual Office
8.9
MyPBX
10.0

VoIP system collaboration

8x8 Virtual Office
8.0
MyPBX
7.0
Video conferencing
8x8 Virtual Office
7.9
MyPBX
Audio conferencing
8x8 Virtual Office
8.2
MyPBX
7.0

Mobile apps

8x8 Virtual Office
8.5
MyPBX
Mobile app for iOS
8x8 Virtual Office
8.8
MyPBX
Mobile app for Android
8x8 Virtual Office
8.2
MyPBX

Pros

  • Setup
  • Customer Support
  • Managing platform
No photo available
  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
Kim Walters profile photo

Cons

  • Frequent line congestion/noise and disconnect with the Cisco SPA-122 and Cisco-8000 devices which require you to restart the devices daily
  • Lack of concern from Customer Support
  • Defective equipment for residential customers isn't covered under warranty replacement.
Raymond Goins profile photo
  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
Kim Walters profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Raymond Goins profile photo
No answers on this topic

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
Troy Alcorn profile photo
  • Serves as a virtual receptionist, therefore, saves on outlays.
  • Extremely cost effective overseas calls.
  • Never missing a business opportunity because I'm connected 24/7.
Kim Walters profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

MyPBX

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details