What users are saying about
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64 Ratings
1 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
1 Ratings
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Score 10 out of 101

Likelihood to Recommend

8x8 Virtual Office

Very good for office and on-the-go use. For faxes, it is a lifesaver for both sending and receiving, and the voicemail to email function is incredibly helpful.Excellent for attorneys that need to travel and be in court but need connectivity at all times. It's very useful for immediately contacting clients with a result wherever you may be at the time. It also lets you know of voicemail and faxes when you are out of the office to allow for quickly addressing matters at all times.
Aaron Kendal profile photo

MyPBX

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
Kim Walters profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
MyPBX
8.5
Hosted PBX
8x8 Virtual Office
8.4
MyPBX
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
MyPBX
6.0
User templates
8x8 Virtual Office
6.5
MyPBX
9.0
Call reports
8x8 Virtual Office
7.7
MyPBX
9.0
Directory of employee names
8x8 Virtual Office
8.6
MyPBX

Call Management

8x8 Virtual Office
8.6
MyPBX
8.8
Answering rules
8x8 Virtual Office
8.7
MyPBX
7.0
Call recording
8x8 Virtual Office
8.8
MyPBX
9.0
Call park
8x8 Virtual Office
8.2
MyPBX
9.0
Call screening
8x8 Virtual Office
8.5
MyPBX
9.0
Message alerts
8x8 Virtual Office
8.9
MyPBX
10.0

VoIP system collaboration

8x8 Virtual Office
7.8
MyPBX
7.0
Video conferencing
8x8 Virtual Office
7.5
MyPBX
Audio conferencing
8x8 Virtual Office
8.1
MyPBX
7.0

Mobile apps

8x8 Virtual Office
7.5
MyPBX
Mobile app for iOS
8x8 Virtual Office
7.5
MyPBX
Mobile app for Android
8x8 Virtual Office
7.6
MyPBX

Pros

8x8 Virtual Office

  • Faxes and voicemail -- the quick sending of both to email makes for a very reliable method of not only processing, but also storing them as attachments which is vital.
  • Call reflecting from desk to cell phone is instantaneous, and very useful whenever one is away from the office but still needs to get client calls.
  • Very high-quality audio typically indistinguishable from a landline, in a much more affordable problem sliding package.
Aaron Kendal profile photo

MyPBX

  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
Kim Walters profile photo

Cons

8x8 Virtual Office

  • The product is young, and we have identified several bugs in released versions of their product. Their internal test processes need help.
  • My company is a global organization, they have not had the proper dial patterns in place for much of the EU region. They don't seem prepared to support a global enterprise.
  • Their app seems a bit clunky on the back end and on many users PC's; it is consuming way more resources than it should.
Andy Breitsprecher profile photo

MyPBX

  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
Kim Walters profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

MyPBX

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

We are still using Genesys services for our ACD solution. I still feel that Genesys has a better, more complete offering that is overall more stable and reliable than 8x8. If the choice was mine alone, our entire company would be on Genesys PureCloud. My company chose 8x8 for the cost savings we were able to negotiate with them.
Andy Breitsprecher profile photo

MyPBX

No answers on this topic

Return on Investment

8x8 Virtual Office

  • Less time wasted in meetings
  • CRM integration means I can quickly call prospects without having to leave CRM
No photo available

MyPBX

  • Serves as a virtual receptionist, therefore, saves on outlays.
  • Extremely cost effective overseas calls.
  • Never missing a business opportunity because I'm connected 24/7.
Kim Walters profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

MyPBX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

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