What users are saying about
Top Rated
40 Ratings
1 Ratings
Top Rated
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 10 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

MyPBX

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
Kim Walters profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
MyPBX
8.5
Hosted PBX
8x8 Virtual Office
9.6
MyPBX
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
MyPBX
6.0
User templates
8x8 Virtual Office
8.6
MyPBX
9.0
Call reports
8x8 Virtual Office
8.1
MyPBX
9.0
Directory of employee names
8x8 Virtual Office
8.4
MyPBX

Call Management

8x8 Virtual Office
8.7
MyPBX
8.8
Answering rules
8x8 Virtual Office
9.2
MyPBX
7.0
Call recording
8x8 Virtual Office
9.2
MyPBX
9.0
Call park
8x8 Virtual Office
8.6
MyPBX
9.0
Call screening
8x8 Virtual Office
7.8
MyPBX
9.0
Message alerts
8x8 Virtual Office
8.9
MyPBX
10.0

VoIP system collaboration

8x8 Virtual Office
8.6
MyPBX
7.0
Video conferencing
8x8 Virtual Office
8.5
MyPBX
Audio conferencing
8x8 Virtual Office
8.7
MyPBX
7.0

Mobile apps

8x8 Virtual Office
8.7
MyPBX
Mobile app for iOS
8x8 Virtual Office
9.2
MyPBX
Mobile app for Android
8x8 Virtual Office
8.3
MyPBX

Pros

  • The simple user interface allows administrators to easily set up the phone system and route calls based on groups.
  • 8x8 Virtual Office allows you to check work voicemail or answer business calls from anywhere.
  • 8x8 Virtual Office allows you to customize your phone experience so that it works better for you.
Shane Orr profile photo
  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
Kim Walters profile photo

Cons

  • Since it's a VOIP system, you do have to have a working internet connection.
  • The cost of the system can be comparable to standard land line phone systems.
  • Having the ability for a receptionist to see who's already on the line is an additional cost.
Shane Orr profile photo
  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
Kim Walters profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 outperformed all companies and produce results - exactly what we needed.
Joe Khoe profile photo
No answers on this topic

Return on Investment

  • Our customers are able to get ahold of us easily.
  • Very little downtime.
  • Support help can be lengthy when calling in which takes time away from the work day.
Chianne Shepherd profile photo
  • Serves as a virtual receptionist, therefore, saves on outlays.
  • Extremely cost effective overseas calls.
  • Never missing a business opportunity because I'm connected 24/7.
Kim Walters profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

MyPBX

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details