What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

MyPBX

1 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

MyPBX

1 Ratings
Score 10 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

MyPBX

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office
Kim Walters profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
MyPBX
8.5
Hosted PBX
8x8 Virtual Office
9.8
MyPBX
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
MyPBX
6.0
User templates
8x8 Virtual Office
9.1
MyPBX
9.0
Call reports
8x8 Virtual Office
8.2
MyPBX
9.0
Directory of employee names
8x8 Virtual Office
7.6
MyPBX

Call Management

8x8 Virtual Office
8.8
MyPBX
8.8
Answering rules
8x8 Virtual Office
9.4
MyPBX
7.0
Call recording
8x8 Virtual Office
9.3
MyPBX
9.0
Call park
8x8 Virtual Office
9.4
MyPBX
9.0
Call screening
8x8 Virtual Office
6.9
MyPBX
9.0
Message alerts
8x8 Virtual Office
8.9
MyPBX
10.0

VoIP system collaboration

8x8 Virtual Office
8.0
MyPBX
7.0
Video conferencing
8x8 Virtual Office
7.9
MyPBX
Audio conferencing
8x8 Virtual Office
8.2
MyPBX
7.0

Mobile apps

8x8 Virtual Office
8.5
MyPBX
Mobile app for iOS
8x8 Virtual Office
8.8
MyPBX
Mobile app for Android
8x8 Virtual Office
8.2
MyPBX

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
No photo available
  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.
Kim Walters profile photo

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
No photo available
  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.
Kim Walters profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
No photo available
No answers on this topic

Return on Investment

  • It has neither had a positive or negative impact.
Robert Foreman profile photo
  • Serves as a virtual receptionist, therefore, saves on outlays.
  • Extremely cost effective overseas calls.
  • Never missing a business opportunity because I'm connected 24/7.
Kim Walters profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

MyPBX

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details