What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Nextiva

Top Rated
8 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Nextiva

Top Rated
8 Ratings
Score 8.7 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Nextiva

I have not had the experience with other CCTV solutions to be able to adequately answer this question.
Ann Marie Greco profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Nextiva
Hosted PBX
8x8 Virtual Office
9.8
Nextiva
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Nextiva
User templates
8x8 Virtual Office
9.1
Nextiva
Call reports
8x8 Virtual Office
8.1
Nextiva
Directory of employee names
8x8 Virtual Office
7.6
Nextiva

Call Management

8x8 Virtual Office
8.8
Nextiva
9.5
Answering rules
8x8 Virtual Office
9.4
Nextiva
10.0
Call recording
8x8 Virtual Office
9.3
Nextiva
Call park
8x8 Virtual Office
9.4
Nextiva
Call screening
8x8 Virtual Office
6.9
Nextiva
Message alerts
8x8 Virtual Office
8.9
Nextiva
9.0

VoIP system collaboration

8x8 Virtual Office
8.1
Nextiva
Video conferencing
8x8 Virtual Office
7.9
Nextiva
Audio conferencing
8x8 Virtual Office
8.2
Nextiva

Mobile apps

8x8 Virtual Office
8.5
Nextiva
Mobile app for iOS
8x8 Virtual Office
8.8
Nextiva
Mobile app for Android
8x8 Virtual Office
8.2
Nextiva

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
Ashish Shah profile photo
  • Nextiva works well with a wide variety of camera manufacturers for ease of integration.
  • It allows for easy review of video clips thru the Nextiva Review client.
  • Provides a comprehensive CCTV platform for companies with multiple sites in multiple countries.
Ann Marie Greco profile photo

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
Ashish Shah profile photo
  • Verint/Nextiva utilizes a integrator business model and if your integrator is poor to respond to your issues then it can be hard to get the support required on a day to day basis. It would be nice if there was a way to escalate issues above your integrator when response is poor.
  • Sometimes is it is difficult to find all the programming details as they may be in more then one view and if they do not match then you can be left scratching your head as to what might have been missed.
  • An easier way to drill down on technical issues.
Ann Marie Greco profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Nextiva8.0
Based on 2 answers
Since we purchase software maintenance the cost of upgrade is greatly reduced. It would be cost prohibitive at this point to switch a worldwide operation to another CCTV platform. We have been happy with the overall performance of Nextiva as a product for many years.
Ann Marie Greco profile photo

Usability

No score
No answers yet
No answers on this topic
Nextiva9.0
Based on 1 answer
It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.
Ann Marie Greco profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Nextiva9.0
Based on 1 answer
The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.
Ann Marie Greco profile photo

Support

No score
No answers yet
No answers on this topic
Nextiva7.0
Based on 1 answer
Nextiva uses an integrator business model so if your integrator gives you poor support there is no easy way to escalate above the integrator short of choosing a new integrator.
Ann Marie Greco profile photo

Online Training

No score
No answers yet
No answers on this topic
Nextiva9.0
Based on 1 answer
This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.
Ann Marie Greco profile photo

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen profile photo

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
Ashish Shah profile photo
  • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
  • We like that the fax number alerts us via email if we have a message.
Heather Neisen profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Nextiva

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details