What users are saying about
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64 Ratings
10 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
10 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Nextiva

I have not had the experience with other CCTV solutions to be able to adequately answer this question.
Ann Marie Greco profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Nextiva
9.0
Hosted PBX
8x8 Virtual Office
8.4
Nextiva
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Nextiva
9.0
User templates
8x8 Virtual Office
6.5
Nextiva
7.0
Call reports
8x8 Virtual Office
7.7
Nextiva
9.0
Directory of employee names
8x8 Virtual Office
8.6
Nextiva
10.0

Call Management

8x8 Virtual Office
8.6
Nextiva
9.3
Answering rules
8x8 Virtual Office
8.7
Nextiva
9.3
Call recording
8x8 Virtual Office
8.8
Nextiva
9.0
Call park
8x8 Virtual Office
8.2
Nextiva
Call screening
8x8 Virtual Office
8.5
Nextiva
10.0
Message alerts
8x8 Virtual Office
8.9
Nextiva
9.0

VoIP system collaboration

8x8 Virtual Office
7.8
Nextiva
9.5
Video conferencing
8x8 Virtual Office
7.5
Nextiva
9.0
Audio conferencing
8x8 Virtual Office
8.1
Nextiva
10.0

Mobile apps

8x8 Virtual Office
7.5
Nextiva
10.0
Mobile app for iOS
8x8 Virtual Office
7.5
Nextiva
10.0
Mobile app for Android
8x8 Virtual Office
7.6
Nextiva

Pros

8x8 Virtual Office

  • Customizability. You can take as many or as few options your current situation needs.
  • Ease of use. Regardless of a users' technical ability, the intuitiveness is on par with Apple products (Steve Jobs Era).
  • Hands on. 8x8 is great if you are a power user. At Silverado, the company culture was one of doing everything in-house, and 8x8 played a part in that by being able to easily troubleshoot our own issues without needing to deal with customer support. This obviously lead to time and cost savings company-wide.
Alex Garcia profile photo

Nextiva

  • Our teams are located in three different countries. This includes Administration, Customers Support, Technical Support, and Sales. All of us have an internal number reachable from any mobile or laptop.
  • Looking for the internal directory and dialing a three digit number is very easy. We communicate with workers in different countries as we where in the same building
  • User-friendly application with availability indicator, call settings, and personal preferences.
Jose Luis Reyes Graterol profile photo

Cons

8x8 Virtual Office

  • Their contact address book could use some improvement, but it is functional.
  • Having Fax be an immediate choice in the virtual office desktop app would make it a bit quicker to access faxes.
  • Occasional incomplete calls-- calls sometimes in out of office locations, using the cell phone app, drop without any immediate indication that a call was dropped, so a drop tone at the time a call is disconnected would be very useful as otherwise, you continue to speak only to realize later that the call had been dropped.
Aaron Kendal profile photo

Nextiva

  • Verint/Nextiva utilizes a integrator business model and if your integrator is poor to respond to your issues then it can be hard to get the support required on a day to day basis. It would be nice if there was a way to escalate issues above your integrator when response is poor.
  • Sometimes is it is difficult to find all the programming details as they may be in more then one view and if they do not match then you can be left scratching your head as to what might have been missed.
  • An easier way to drill down on technical issues.
Ann Marie Greco profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Nextiva

Nextiva 8.0
Based on 2 answers
Since we purchase software maintenance the cost of upgrade is greatly reduced. It would be cost prohibitive at this point to switch a worldwide operation to another CCTV platform. We have been happy with the overall performance of Nextiva as a product for many years.
Ann Marie Greco profile photo

Usability

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Nextiva

Nextiva 9.0
Based on 1 answer
It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.
Ann Marie Greco profile photo

Reliability and Availability

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Nextiva

Nextiva 9.0
Based on 1 answer
The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.
Ann Marie Greco profile photo

Support

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Nextiva

Nextiva 7.0
Based on 1 answer
Nextiva uses an integrator business model so if your integrator gives you poor support there is no easy way to escalate above the integrator short of choosing a new integrator.
Ann Marie Greco profile photo

Online Training

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Nextiva

Nextiva 9.0
Based on 1 answer
This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.
Ann Marie Greco profile photo

Alternatives Considered

8x8 Virtual Office

With Onebox, our employees had to use their own cell phones for their work calls. Additionally, there was no call queue function available at the time. Instead, all cell phones would ring at once, and it was a mad dash to who would answer. 8x8 has way more robust features to offer a growing company.
Chianne Shepherd profile photo

Nextiva

Nextiva includes fax, local number or toll-free numbers, and call recording. Very useful tools not included in other's basic plans. Conference bridge for few people may be included also in these basic Pro plans from Nextiva
Jose Luis Reyes Graterol profile photo

Return on Investment

8x8 Virtual Office

  • For my company, the move to a cloud-based phone service that offers all communication forms is going to save over $500,000 per year.
  • The move to the cloud saved us from having to replace soon to be end-of-life hardware and re-allocate the human resources that were managing the hardware. This is additional savings to the $500,000 mentioned above.
  • The move also allowed us to cancel our GoToMeeting contract and leverage Google and 8x8 Meeting Services.
Andy Breitsprecher profile photo

Nextiva

  • The unlimited calling and faxing, possibility to do audio or video calls, conference bridge and customizations makes this application an outstanding way to maintain fixed low calling costs.
  • Having everybody available at an internal call makes possible as many calls as necessary in order to finish the task.
  • Call logs add for better supervision when personnel is not in the same location.
Jose Luis Reyes Graterol profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Nextiva

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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