What users are saying about

8x8 Virtual Office

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Top Rated
59 Ratings
Top Rated
8 Ratings

8x8 Virtual Office

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Top Rated
59 Ratings
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Score 7.4 out of 101
Top Rated
8 Ratings
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Score 8.8 out of 101

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Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Nextiva

I have not had the experience with other CCTV solutions to be able to adequately answer this question.
Ann Marie Greco profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Nextiva
Hosted PBX
8x8 Virtual Office
8.4
Nextiva
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Nextiva
User templates
8x8 Virtual Office
6.6
Nextiva
Call reports
8x8 Virtual Office
7.7
Nextiva
Directory of employee names
8x8 Virtual Office
8.6
Nextiva

Call Management

8x8 Virtual Office
8.6
Nextiva
9.5
Answering rules
8x8 Virtual Office
8.7
Nextiva
10.0
Call recording
8x8 Virtual Office
8.8
Nextiva
Call park
8x8 Virtual Office
8.3
Nextiva
Call screening
8x8 Virtual Office
8.4
Nextiva
Message alerts
8x8 Virtual Office
8.9
Nextiva
9.0

VoIP system collaboration

8x8 Virtual Office
7.8
Nextiva
Video conferencing
8x8 Virtual Office
7.5
Nextiva
Audio conferencing
8x8 Virtual Office
8.2
Nextiva

Mobile apps

8x8 Virtual Office
7.5
Nextiva
Mobile app for iOS
8x8 Virtual Office
7.5
Nextiva
Mobile app for Android
8x8 Virtual Office
7.6
Nextiva

Pros

  • 8x8 supplies us with great metrics, both live and historical, which allows us to manage our resources efficiently.
  • 8x8 allows me to monitor call center calls and statistics wherever I am.
  • 8x8 allows our users to have smart inboxes and voicemails are forwarded to their outlook inboxes.
Mark Weingarten profile photo
  • Nextiva works well with a wide variety of camera manufacturers for ease of integration.
  • It allows for easy review of video clips thru the Nextiva Review client.
  • Provides a comprehensive CCTV platform for companies with multiple sites in multiple countries.
Ann Marie Greco profile photo

Cons

  • I'd like to see better connectivity between the call center system and the desktop user. 4 digit dialing is a must for us but we are waiting for that functionality.
  • I'd like 8x8 to understand that we are on the east coast and stop calling for follow up after our EST hours.
Mark Weingarten profile photo
  • Verint/Nextiva utilizes a integrator business model and if your integrator is poor to respond to your issues then it can be hard to get the support required on a day to day basis. It would be nice if there was a way to escalate issues above your integrator when response is poor.
  • Sometimes is it is difficult to find all the programming details as they may be in more then one view and if they do not match then you can be left scratching your head as to what might have been missed.
  • An easier way to drill down on technical issues.
Ann Marie Greco profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Nextiva8.0
Based on 2 answers
Since we purchase software maintenance the cost of upgrade is greatly reduced. It would be cost prohibitive at this point to switch a worldwide operation to another CCTV platform. We have been happy with the overall performance of Nextiva as a product for many years.
Ann Marie Greco profile photo

Usability

No score
No answers yet
No answers on this topic
Nextiva9.0
Based on 1 answer
It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.
Ann Marie Greco profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Nextiva9.0
Based on 1 answer
The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.
Ann Marie Greco profile photo

Support

No score
No answers yet
No answers on this topic
Nextiva7.0
Based on 1 answer
Nextiva uses an integrator business model so if your integrator gives you poor support there is no easy way to escalate above the integrator short of choosing a new integrator.
Ann Marie Greco profile photo

Online Training

No score
No answers yet
No answers on this topic
Nextiva9.0
Based on 1 answer
This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.
Ann Marie Greco profile photo

Alternatives Considered

I have not used any other products related to this
Alex Garcia profile photo
I have not used any other CCTV products so I can not make an adequate comparison to other products.
Ann Marie Greco profile photo

Return on Investment

  • Very positive ROI, much more economical and more powerful than competitor products and mainstream phone systems.
  • Better efficiency has resulted in our using the suite of applications.
  • Support is excellent with quick service for issues that may arise.
Aaron Kendal profile photo
  • Nextiva allows us to provide real-time viewing of multiple locations which reduces the need for actual officers thus saving the company money.
  • Nextiva Gold Medal software service agreement has allowed us to easily move to the next software version while providing a reduced rate of upgrade cost.
  • Nextiva allows us to maintain a good working relationship with local law enforcement by being able to provide actual video evidence of incidents.
Ann Marie Greco profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Nextiva

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Nextiva More Information