What users are saying about

8x8 Virtual Office

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Top Rated
44 Ratings
Top Rated
8 Ratings

8x8 Virtual Office

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Top Rated
44 Ratings
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Score 7.9 out of 101
Top Rated
8 Ratings
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Score 8.7 out of 101

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Likelihood to Recommend

8x8 Virtual Office

8x8 Virtual Office is well-suited for offices that have a lot of mobile employees. Calls can be forwarded to a cell phone so that nobody has to miss an important call. In a traditional office setting, you do need a reliable internet connection so that calls aren't diverted directly to voice mail.
Shane Orr profile photo

Nextiva

It's been a great tool at a good price for our small team. We do not need many features and we really do not have any complex situations to navigate. Never have had any technical issues, pleased with the service. Always get a quick answer from their support team if I have a question, which I appreciate.
Heather Neisen profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.6
Nextiva
Hosted PBX
8x8 Virtual Office
9.1
Nextiva
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Nextiva
User templates
8x8 Virtual Office
8.5
Nextiva
Call reports
8x8 Virtual Office
8.0
Nextiva
Directory of employee names
8x8 Virtual Office
8.4
Nextiva

Call Management

8x8 Virtual Office
8.7
Nextiva
9.5
Answering rules
8x8 Virtual Office
8.9
Nextiva
10.0
Call recording
8x8 Virtual Office
9.1
Nextiva
Call park
8x8 Virtual Office
8.6
Nextiva
Call screening
8x8 Virtual Office
8.0
Nextiva
Message alerts
8x8 Virtual Office
9.0
Nextiva
9.0

VoIP system collaboration

8x8 Virtual Office
8.1
Nextiva
Video conferencing
8x8 Virtual Office
7.9
Nextiva
Audio conferencing
8x8 Virtual Office
8.3
Nextiva

Mobile apps

8x8 Virtual Office
8.3
Nextiva
Mobile app for iOS
8x8 Virtual Office
8.7
Nextiva
Mobile app for Android
8x8 Virtual Office
8.0
Nextiva

Pros

  • The feedback collection system is easy and user-friendly. It collects a screenshot of your current page when you go to submit feedback, so it's easy to reference.
  • The integration of the 8x8 calendar with my phone/Outlook calendar is extremely helpful. Never missed a meeting!
  • Call quality is great!
No photo available
  • Nextiva works well with a wide variety of camera manufacturers for ease of integration.
  • It allows for easy review of video clips thru the Nextiva Review client.
  • Provides a comprehensive CCTV platform for companies with multiple sites in multiple countries.
Ann Marie Greco profile photo

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
No photo available
  • Verint/Nextiva utilizes a integrator business model and if your integrator is poor to respond to your issues then it can be hard to get the support required on a day to day basis. It would be nice if there was a way to escalate issues above your integrator when response is poor.
  • Sometimes is it is difficult to find all the programming details as they may be in more then one view and if they do not match then you can be left scratching your head as to what might have been missed.
  • An easier way to drill down on technical issues.
Ann Marie Greco profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Nextiva8.0
Based on 2 answers
Since we purchase software maintenance the cost of upgrade is greatly reduced. It would be cost prohibitive at this point to switch a worldwide operation to another CCTV platform. We have been happy with the overall performance of Nextiva as a product for many years.
Ann Marie Greco profile photo

Usability

No score
No answers yet
No answers on this topic
Nextiva9.0
Based on 1 answer
It allows us to preform all the functions we need today and we will be gaining new functions once we upgrade.
Ann Marie Greco profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Nextiva9.0
Based on 1 answer
The system its self rarely gives me any downtime that is not planned. Now with old encoders in the mix those do occasionally fail and are replaced at failure.
Ann Marie Greco profile photo

Support

No score
No answers yet
No answers on this topic
Nextiva7.0
Based on 1 answer
Nextiva uses an integrator business model so if your integrator gives you poor support there is no easy way to escalate above the integrator short of choosing a new integrator.
Ann Marie Greco profile photo

Online Training

No score
No answers yet
No answers on this topic
Nextiva9.0
Based on 1 answer
This was first rate as it allowed hands on training with multiple choice testing and certification upon successful completion.
Ann Marie Greco profile photo

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Raymond Goins profile photo
For my current company, Nextiva made the most cost/use sense. I have used Jive before and the cost is much higher for the basic services we are using. Nextiva's support is also, as I have been mentioning, top notch, efficient and helpful.
Heather Neisen profile photo

Return on Investment

  • It has neither had a positive or negative impact.
Robert Foreman profile photo
  • We like that we have one general call-in number that we can post on the website and marketing material where you can reach anyone in the business.
  • We like that the fax number alerts us via email if we have a message.
Heather Neisen profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Nextiva

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details