What users are saying about

8x8 Virtual Office

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Top Rated
59 Ratings

Skype

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1576 Ratings

8x8 Virtual Office

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Top Rated
59 Ratings
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Score 7.4 out of 101

Skype

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1576 Ratings
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Score 7.8 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Skype

Skype is easy to use at any corner of this world. The video chatting feature is awesome. But updates should be more frequent because I found that Skype does not work perfectly with Windows 7. There is always a problem while starting it, it hangs up a lot.
Abhinav Kapoor profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Skype
Hosted PBX
8x8 Virtual Office
8.4
Skype
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Skype
User templates
8x8 Virtual Office
6.6
Skype
Call reports
8x8 Virtual Office
7.7
Skype
Directory of employee names
8x8 Virtual Office
8.6
Skype

Call Management

8x8 Virtual Office
8.6
Skype
Answering rules
8x8 Virtual Office
8.7
Skype
Call recording
8x8 Virtual Office
8.8
Skype
Call park
8x8 Virtual Office
8.3
Skype
Call screening
8x8 Virtual Office
8.4
Skype
Message alerts
8x8 Virtual Office
8.9
Skype

VoIP system collaboration

8x8 Virtual Office
7.8
Skype
Video conferencing
8x8 Virtual Office
7.5
Skype
Audio conferencing
8x8 Virtual Office
8.2
Skype

Mobile apps

8x8 Virtual Office
7.5
Skype
Mobile app for iOS
8x8 Virtual Office
7.5
Skype
Mobile app for Android
8x8 Virtual Office
7.6
Skype

Performance & Compatibility of Online Events Software

8x8 Virtual Office
Skype
7.5
High quality audio
8x8 Virtual Office
Skype
8.1
High quality video
8x8 Virtual Office
Skype
7.8
Low bandwidth requirements
8x8 Virtual Office
Skype
6.6
Mobile support
8x8 Virtual Office
Skype
7.4

Screen Sharing

8x8 Virtual Office
Skype
7.9
Desktop sharing
8x8 Virtual Office
Skype
8.7
Whiteboards
8x8 Virtual Office
Skype
7.1

Online Meetings / Events

8x8 Virtual Office
Skype
8.2
Calendar integration
8x8 Virtual Office
Skype
8.5
Meeting initiation
8x8 Virtual Office
Skype
8.7
Integrates with social media
8x8 Virtual Office
Skype
8.1
Record meetings / events
8x8 Virtual Office
Skype
8.4
Slideshows
8x8 Virtual Office
Skype
7.4

Online Events Collaboration

8x8 Virtual Office
Skype
8.4
Live chat
8x8 Virtual Office
Skype
8.7
Audience polling
8x8 Virtual Office
Skype
8.3
Q&A
8x8 Virtual Office
Skype
8.2

Online Events Security

8x8 Virtual Office
Skype
8.6
User authentication
8x8 Virtual Office
Skype
8.8
Participant roles & permissions
8x8 Virtual Office
Skype
8.2
Confidential attendee list
8x8 Virtual Office
Skype
8.7

Pros

  • Unified solution for setting up virtual meetings/conference calls - these meetings typically go smoothly and the application works well on desktop.
  • Active directory of team members.
  • Adding conference call information to Outlook emails via Outlook integration.
Kevin Scally profile photo
  • I guess one thing it does well is changing things around all the time. You feel like you're using a brand new product every time you log in.
No photo available

Cons

  • Need the ability to send text attached files or pictures to contacts.
  • Need an easier way to block callers with a block phone number button similar to cell phones.
Joe Khoe profile photo
  • Room for improvement: roll back to what it was before Microsoft acquisition.
  • Remove the forced Microsoft login. Make the "remember me" option available again so it won't sign me out every single time and force me to get a Microsoft account.
  • Bring back screenshot options.
  • I'm having a hard time finding 3 things it does well. It used to do many things quite well, but not since it's been bought out by Microsoft. It's now a disaster.
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Skype8.2
Based on 3 answers
I think so far there is no reason not to renew the license. We have been using Skype for a long time and are very satisfied with it.
Tejashwi Kumar profile photo

Usability

No score
No answers yet
No answers on this topic
Skype9.0
Based on 2 answers
It is very useful in terms of integration the organization and very cost effective for a large organization.
Tejashwi Kumar profile photo

Support

No score
No answers yet
No answers on this topic
Skype10.0
Based on 2 answers
Whenever I have had issues, they got resolved very quickly. My experiences have been very good with Skype in this regard.
Tejashwi Kumar profile photo

Implementation

No score
No answers yet
No answers on this topic
Skype8.0
Based on 1 answer
No, It was implemented by third party
sohail ahmed profile photo

Alternatives Considered

8x8 outperformed all companies and produce results - exactly what we needed.
Joe Khoe profile photo
Facebook is also an amazing platform for customer communication and it is my primary means for advertisement and my secondary means for customer support. But Skype is good for dedicated direct chat/calling
Daryl Wise Jr. profile photo

Return on Investment

  • An 8x8 customer was paying AT&T over $1500 a month for 18 phone lines. When we converted him to 8x8 his phone bill went down to $120 a month. Big savings and he got more features.
  • 95% of the time, our 8x8 customers see savings and always get more features.
Joe Khoe profile photo
  • I really don't like giving out my personal cell phone number. So with Skype, I don't have too and I can still talk with potential customers via voice only or video and voice all for free. This alone, makes Skype a must have for any business period!
Daryl Wise Jr. profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Skype

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Skype More Information