What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Skype

1456 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Skype

1456 Ratings
Score 7.7 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.
Ashish Shah profile photo

Skype

This software is suited for an organization that is fast-paced with a lot of back to back meetings where you have to constantly be multitasking. If your organization is an IT shop or a group that constantly needs to be sharing your screen to show with others this is the software for you.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Skype
Hosted PBX
8x8 Virtual Office
9.8
Skype
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Skype
User templates
8x8 Virtual Office
9.1
Skype
Call reports
8x8 Virtual Office
8.2
Skype
Directory of employee names
8x8 Virtual Office
7.6
Skype

Call Management

8x8 Virtual Office
8.8
Skype
Answering rules
8x8 Virtual Office
9.4
Skype
Call recording
8x8 Virtual Office
9.3
Skype
Call park
8x8 Virtual Office
9.4
Skype
Call screening
8x8 Virtual Office
7.0
Skype
Message alerts
8x8 Virtual Office
8.9
Skype

VoIP system collaboration

8x8 Virtual Office
8.0
Skype
Video conferencing
8x8 Virtual Office
7.9
Skype
Audio conferencing
8x8 Virtual Office
8.2
Skype

Mobile apps

8x8 Virtual Office
8.5
Skype
Mobile app for iOS
8x8 Virtual Office
8.8
Skype
Mobile app for Android
8x8 Virtual Office
8.2
Skype

Performance & Compatibility of Online Events Software

8x8 Virtual Office
Skype
7.9
High quality audio
8x8 Virtual Office
Skype
8.5
High quality video
8x8 Virtual Office
Skype
8.6
Low bandwidth requirements
8x8 Virtual Office
Skype
7.0
Mobile support
8x8 Virtual Office
Skype
7.4

Screen Sharing

8x8 Virtual Office
Skype
7.9
Desktop sharing
8x8 Virtual Office
Skype
8.8
Whiteboards
8x8 Virtual Office
Skype
7.0

Online Meetings / Events

8x8 Virtual Office
Skype
8.0
Calendar integration
8x8 Virtual Office
Skype
8.0
Meeting initiation
8x8 Virtual Office
Skype
8.3
Integrates with social media
8x8 Virtual Office
Skype
7.8
Record meetings / events
8x8 Virtual Office
Skype
8.1
Slideshows
8x8 Virtual Office
Skype
7.7

Online Events Collaboration

8x8 Virtual Office
Skype
8.5
Live chat
8x8 Virtual Office
Skype
9.2
Audience polling
8x8 Virtual Office
Skype
8.0
Q&A
8x8 Virtual Office
Skype
8.2

Online Events Security

8x8 Virtual Office
Skype
8.3
User authentication
8x8 Virtual Office
Skype
8.4
Participant roles & permissions
8x8 Virtual Office
Skype
8.2
Confidential attendee list
8x8 Virtual Office
Skype
8.3

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
Ashish Shah profile photo
  • Skype's call quality for video and audio is very good, although this depends on your internet connection speed.
  • Skype's file sharing feature is incredible as well. Not all customers want to give out or even have an email address. So if you need to send the customer a document or perhaps even a trial version of your product, you can send them those with Skype's file sharing feature.
Daryl Wise Jr. profile photo

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
No photo available
  • Integrating with Chrome to make phone calls is not easy in the beginning.
  • The Windows 10 version of Skype can be a little confusing and we found we downgraded to an older version to bring functionality back.
  • The grouping for members was not something that we used and was problematic at first.
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Skype10.0
Based on 2 answers
I think so far there is no reason not to renew the license. We have been using Skype for a long time and are very satisfied with it.
Tejashwi Kumar profile photo

Usability

No score
No answers yet
No answers on this topic
Skype9.0
Based on 2 answers
It is very useful in terms of integration the organization and very cost effective for a large organization.
Tejashwi Kumar profile photo

Support

No score
No answers yet
No answers on this topic
Skype10.0
Based on 2 answers
Whenever I have had issues, they got resolved very quickly. My experiences have been very good with Skype in this regard.
Tejashwi Kumar profile photo

Implementation

No score
No answers yet
No answers on this topic
Skype8.0
Based on 1 answer
No, It was implemented by third party
sohail ahmed profile photo

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Troy Alcorn profile photo
We use Microsoft Windows and products a lot here and Skype is our choice since it is compatible and easy to maintain for the IT Support Team. Everyone is familiar with this product across different countries due to the global reach and support from Microsoft.
Premkumar Thangarajan profile photo

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
Troy Alcorn profile photo
  • Reduces the time to resolution, so it does have a positive impact on SLA and the key performance indicator when a problem arises.
  • There is no substitute for face-to-face or a standup meeting and writing on the white board to collaborate, but it comes with a cost and time. Skype does fill the business need economically.
  • We have meeting every day 5000 miles apart and Skype does solve some of the travel issues, saves the company money and reduces the carbon footprint on the planet.
Premkumar Thangarajan profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Skype

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details