What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Skype

1456 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Skype

1456 Ratings
Score 7.7 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Skype

This software is suited for an organization that is fast-paced with a lot of back to back meetings where you have to constantly be multitasking. If your organization is an IT shop or a group that constantly needs to be sharing your screen to show with others this is the software for you.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Skype
Hosted PBX
8x8 Virtual Office
9.8
Skype
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Skype
User templates
8x8 Virtual Office
9.1
Skype
Call reports
8x8 Virtual Office
8.2
Skype
Directory of employee names
8x8 Virtual Office
7.6
Skype

Call Management

8x8 Virtual Office
8.8
Skype
Answering rules
8x8 Virtual Office
9.4
Skype
Call recording
8x8 Virtual Office
9.3
Skype
Call park
8x8 Virtual Office
9.4
Skype
Call screening
8x8 Virtual Office
6.9
Skype
Message alerts
8x8 Virtual Office
8.9
Skype

VoIP system collaboration

8x8 Virtual Office
8.0
Skype
Video conferencing
8x8 Virtual Office
7.9
Skype
Audio conferencing
8x8 Virtual Office
8.2
Skype

Mobile apps

8x8 Virtual Office
8.5
Skype
Mobile app for iOS
8x8 Virtual Office
8.8
Skype
Mobile app for Android
8x8 Virtual Office
8.2
Skype

Performance & Compatibility of Online Events Software

8x8 Virtual Office
Skype
7.9
High quality audio
8x8 Virtual Office
Skype
8.5
High quality video
8x8 Virtual Office
Skype
8.6
Low bandwidth requirements
8x8 Virtual Office
Skype
7.0
Mobile support
8x8 Virtual Office
Skype
7.4

Screen Sharing

8x8 Virtual Office
Skype
7.9
Desktop sharing
8x8 Virtual Office
Skype
8.8
Whiteboards
8x8 Virtual Office
Skype
7.0

Online Meetings / Events

8x8 Virtual Office
Skype
8.0
Calendar integration
8x8 Virtual Office
Skype
8.0
Meeting initiation
8x8 Virtual Office
Skype
8.3
Integrates with social media
8x8 Virtual Office
Skype
7.8
Record meetings / events
8x8 Virtual Office
Skype
8.1
Slideshows
8x8 Virtual Office
Skype
7.7

Online Events Collaboration

8x8 Virtual Office
Skype
8.5
Live chat
8x8 Virtual Office
Skype
9.2
Audience polling
8x8 Virtual Office
Skype
8.0
Q&A
8x8 Virtual Office
Skype
8.2

Online Events Security

8x8 Virtual Office
Skype
8.3
User authentication
8x8 Virtual Office
Skype
8.4
Participant roles & permissions
8x8 Virtual Office
Skype
8.2
Confidential attendee list
8x8 Virtual Office
Skype
8.3

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
Ashish Shah profile photo
  • One of the fastest connecting communication systems.
  • Screen sharing feature is very helpful for remote access.
  • It delivers the best audio/video quality during conference calls.
No photo available

Cons

  • Their Desktop app doesn't always work correctly. Sometimes callers, cannot hear us and vice versa when the desktop app is used.
Tim Kyse profile photo
  • Sometimes the connection quality and strength is not good, but that is rare and that issue is dependent on the internet connection of both users.
  • Other than that, Skype is great!
Daryl Wise Jr. profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Skype10.0
Based on 2 answers
I think so far there is no reason not to renew the license. We have been using Skype for a long time and are very satisfied with it.
Tejashwi Kumar profile photo

Usability

No score
No answers yet
No answers on this topic
Skype9.0
Based on 2 answers
It is very useful in terms of integration the organization and very cost effective for a large organization.
Tejashwi Kumar profile photo

Support

No score
No answers yet
No answers on this topic
Skype10.0
Based on 2 answers
Whenever I have had issues, they got resolved very quickly. My experiences have been very good with Skype in this regard.
Tejashwi Kumar profile photo

Implementation

No score
No answers yet
No answers on this topic
Skype8.0
Based on 1 answer
No, It was implemented by third party
sohail ahmed profile photo

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
Skype offers better video chatting and more options than both Slack and FB messenger.
No photo available

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
Ashish Shah profile photo
  • Helped in hiring new employees, as interviews were conducted over Skype.
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Skype

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details