What users are saying about

8x8 Virtual Office

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Top Rated
59 Ratings

Skype for Business

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Top Rated
1450 Ratings

8x8 Virtual Office

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Top Rated
59 Ratings
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Score 7.4 out of 101

Skype for Business

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Top Rated
1450 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Skype for Business

Skype for Business is great for collaboration, instant communication, and for peer-to-peer calling. It does need to be managed with internal controls. For companies that use it, controls also need to be put into place to ensure that file sharing is appropriate and meets the corporate values. Communications should be business appropriate
Marie Rodriguez profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Skype for Business
Hosted PBX
8x8 Virtual Office
8.4
Skype for Business
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Skype for Business
User templates
8x8 Virtual Office
6.6
Skype for Business
Call reports
8x8 Virtual Office
7.7
Skype for Business
Directory of employee names
8x8 Virtual Office
8.6
Skype for Business

Call Management

8x8 Virtual Office
8.6
Skype for Business
Answering rules
8x8 Virtual Office
8.7
Skype for Business
Call recording
8x8 Virtual Office
8.8
Skype for Business
Call park
8x8 Virtual Office
8.3
Skype for Business
Call screening
8x8 Virtual Office
8.4
Skype for Business
Message alerts
8x8 Virtual Office
8.9
Skype for Business

VoIP system collaboration

8x8 Virtual Office
7.8
Skype for Business
Video conferencing
8x8 Virtual Office
7.5
Skype for Business
Audio conferencing
8x8 Virtual Office
8.2
Skype for Business

Mobile apps

8x8 Virtual Office
7.5
Skype for Business
Mobile app for iOS
8x8 Virtual Office
7.5
Skype for Business
Mobile app for Android
8x8 Virtual Office
7.6
Skype for Business

Performance & Compatibility of Online Events Software

8x8 Virtual Office
Skype for Business
7.6
High quality audio
8x8 Virtual Office
Skype for Business
7.9
High quality video
8x8 Virtual Office
Skype for Business
7.8
Low bandwidth requirements
8x8 Virtual Office
Skype for Business
6.7
Mobile support
8x8 Virtual Office
Skype for Business
8.0

Screen Sharing

8x8 Virtual Office
Skype for Business
8.4
Desktop sharing
8x8 Virtual Office
Skype for Business
8.7
Whiteboards
8x8 Virtual Office
Skype for Business
8.1

Online Meetings / Events

8x8 Virtual Office
Skype for Business
8.0
Calendar integration
8x8 Virtual Office
Skype for Business
8.6
Meeting initiation
8x8 Virtual Office
Skype for Business
8.2
Integrates with social media
8x8 Virtual Office
Skype for Business
6.9
Record meetings / events
8x8 Virtual Office
Skype for Business
8.2
Slideshows
8x8 Virtual Office
Skype for Business
8.1

Online Events Collaboration

8x8 Virtual Office
Skype for Business
8.0
Live chat
8x8 Virtual Office
Skype for Business
8.9
Audience polling
8x8 Virtual Office
Skype for Business
7.6
Q&A
8x8 Virtual Office
Skype for Business
7.5

Online Events Security

8x8 Virtual Office
Skype for Business
8.4
User authentication
8x8 Virtual Office
Skype for Business
8.5
Participant roles & permissions
8x8 Virtual Office
Skype for Business
8.1
Confidential attendee list
8x8 Virtual Office
Skype for Business
8.5

Pros

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl profile photo
  • IM
  • Tracking
  • Online Indicator
Andrew Breyen profile photo

Cons

  • The application on devices often does not connect when you go to answer a call, so you're left trying to call someone back after essentially hanging up on them.
  • Instant messaging is extremely clunky and takes a very long time to load. Our team uses Slack or Microsoft Teams instead.
  • Versioning of the desktop application isn't consistent. I recently had to reinstall the application and, even though I am installing the newest version and there is no beta version for me to participate in, for some reason some of the functionality is now missing.
Kevin Scally profile photo
  • Lots of pop-ups
  • Can't send images from an iOS app
  • Sometimes annoying to use
Andrew Breyen profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Skype for Business7.7
Based on 5 answers
I honestly feel that with most people using iPhone nowadays, it's easy to just call or use FaceTime if you need to be in touch with a client. Unless you need to have a conference call, there are plenty of ways to get in touch with a client otherwise besides using a somewhat inefficient program.
Mandy Cramer profile photo

Usability

No score
No answers yet
No answers on this topic
Skype for Business10.0
Based on 4 answers
I use it daily to communicate with my team
Marie Rodriguez profile photo

Support

No score
No answers yet
No answers on this topic
Skype for Business7.3
Based on 1 answer
I have never heard any of the engineers or techs say that they have has any problems with skype for business in terms of support from the manufacturer. With that said I am going to say that there are not many issues and when there are, they are fixed rather quicky.
Greg Golding profile photo

Implementation

No score
No answers yet
No answers on this topic
Skype for Business8.2
Based on 1 answer
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding profile photo

Alternatives Considered

I have not used any other products related to this
Alex Garcia profile photo
We used ooVoo before, but what made us switch is that almost all our clients have Skype for business and it makes everything easy if we don't have to invite the clients to some other platform. The most important reason for the switch is because Skype provides the best customer service and there are far fewer bugs and lags.
Oscar Quintanilla profile photo

Return on Investment

  • For my company, the move to a cloud-based phone service that offers all communication forms is going to save over $500,000 per year.
  • The move to the cloud saved us from having to replace soon to be end-of-life hardware and re-allocate the human resources that were managing the hardware. This is additional savings to the $500,000 mentioned above.
  • The move also allowed us to cancel our GoToMeeting contract and leverage Google and 8x8 Meeting Services.
Andy Breitsprecher profile photo
  • It has reduced the cost of international calls.
  • On go meeting feature allows to attend meetings at any place
  • Can't really think of any negative impact.
Oscar Quintanilla profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Skype for Business

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Skype for Business More Information