What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
115 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
1645 Ratings

8x8 Virtual Office

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
115 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.1 out of 101

Skype for Business

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
1645 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

Likelihood to Recommend

8x8 Virtual Office

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Skype for Business

It is a tool that adapts very well to meetings of a high professional level, being very effective for the transmission of information and the reduction of logistics expenses and the growth of the personnel. Skype adapts well as a tool of communication at a distance with the work teams, since it allows the reduction of the operative expenses and the execution times of the strategic instructions of the organization, guaranteeing the adequate use of the available time for the production of the company. It does not adapt very well for the organization of meetings at distances that merit communication with personnel located in communities of difficult access, which do not have an excellent connection to the internet, therefore the tool is more advisable for office activities but not field.
Exson Meza profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Skype for Business
Hosted PBX
8x8 Virtual Office
8.0
Skype for Business
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Skype for Business
User templates
8x8 Virtual Office
6.5
Skype for Business
Call reports
8x8 Virtual Office
7.5
Skype for Business
Directory of employee names
8x8 Virtual Office
8.6
Skype for Business

Call Management

8x8 Virtual Office
8.5
Skype for Business
Answering rules
8x8 Virtual Office
8.5
Skype for Business
Call recording
8x8 Virtual Office
8.8
Skype for Business
Call park
8x8 Virtual Office
8.1
Skype for Business
Call screening
8x8 Virtual Office
8.5
Skype for Business
Message alerts
8x8 Virtual Office
8.8
Skype for Business

VoIP system collaboration

8x8 Virtual Office
7.6
Skype for Business
Video conferencing
8x8 Virtual Office
7.3
Skype for Business
Audio conferencing
8x8 Virtual Office
7.9
Skype for Business

Mobile apps

8x8 Virtual Office
7.5
Skype for Business
Mobile app for iOS
8x8 Virtual Office
7.5
Skype for Business
Mobile app for Android
8x8 Virtual Office
7.6
Skype for Business

Performance & Compatibility of Online Events Software

8x8 Virtual Office
Skype for Business
7.3
High quality audio
8x8 Virtual Office
Skype for Business
8.1
High quality video
8x8 Virtual Office
Skype for Business
7.8
Low bandwidth requirements
8x8 Virtual Office
Skype for Business
6.0
Mobile support
8x8 Virtual Office
Skype for Business
7.2

Screen Sharing

8x8 Virtual Office
Skype for Business
8.2
Desktop sharing
8x8 Virtual Office
Skype for Business
8.4
Whiteboards
8x8 Virtual Office
Skype for Business
8.0

Online Meetings / Events

8x8 Virtual Office
Skype for Business
8.1
Calendar integration
8x8 Virtual Office
Skype for Business
8.7
Meeting initiation
8x8 Virtual Office
Skype for Business
8.3
Integrates with social media
8x8 Virtual Office
Skype for Business
7.3
Record meetings / events
8x8 Virtual Office
Skype for Business
7.9
Slideshows
8x8 Virtual Office
Skype for Business
8.5

Online Events Collaboration

8x8 Virtual Office
Skype for Business
8.3
Live chat
8x8 Virtual Office
Skype for Business
8.6
Audience polling
8x8 Virtual Office
Skype for Business
8.3
Q&A
8x8 Virtual Office
Skype for Business
8.0

Online Events Security

8x8 Virtual Office
Skype for Business
8.1
User authentication
8x8 Virtual Office
Skype for Business
8.3
Participant roles & permissions
8x8 Virtual Office
Skype for Business
7.8
Confidential attendee list
8x8 Virtual Office
Skype for Business
8.3

Pros

8x8 Virtual Office

  • The control panel is great and gives us full flexibility over how our system is configured.
  • The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
  • The smartphone app is great and is just like having your fully-functional desk phone in your pocket.
Andrew Steven profile photo

Skype for Business

  • Meetings - The creation of meetings is very important because with it you can schedule with clients that are not from your country and everything in real-time.
  • Screen Sharing - Allows the user to visualize a project together with his client, so that everything becomes simpler.
  • Video Call - We can make audio and video call.
  • Integration with Office 365 applications.
Gabriel Oliveira profile photo

Cons

8x8 Virtual Office

  • Virtual Office Desktop could be more intuitive for first time user.
  • Virtual Office needs a "Lite" version, more than minimized but not using as much screen real estate as a full-size mode.
  • Would like to see Call Recording server replicating in near real-time to East Coast switch instead of residing at only West Coast switch.
No photo available

Skype for Business

  • It is hard to trace previous conversations. You cannot recover all conversations.
  • When your network connection is not good, Skype will probably freeze.
  • Sometimes the initial message does not pop up for everyone in the chat.
Adriano Rosa profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
its functionality and stability are amazing
Kwame H. Baptiste profile photo

Skype for Business

Skype for Business 7.9
Based on 5 answers
I honestly feel that with most people using iPhone nowadays, it's easy to just call or use FaceTime if you need to be in touch with a client. Unless you need to have a conference call, there are plenty of ways to get in touch with a client otherwise besides using a somewhat inefficient program.
Mandy Cramer profile photo

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Skype for Business

Skype for Business 6.5
Based on 8 answers
I find it very easy to use and easy to operate. It is definitely easy to get used to and from a user perspective is a solid product. I also find it to be very handy and useful for a small-mid-sized org like ours. It is easy to communicate effectively and get information quickly.
Greg Golding profile photo

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Skype for Business

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Skype for Business

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Skype for Business

Skype for Business 5.0
Based on 5 answers
Did not use support
Cristian Bodnarasec profile photo

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Skype for Business

Skype for Business 8.2
Based on 1 answer
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding profile photo

Alternatives Considered

8x8 Virtual Office

8 x 8 is the first VOIP service we have used and are so happy with the service we have not looked for service elsewhere.
Kristi Saxon profile photo

Skype for Business

I used Team Speak, but it is completely different from Skype For Business. You need a server to use Team Speak. Its software is only for voice calls and messaging, but its message system is really complicated. Skype For Business is really better than Team Speak in all aspects, I think.
Adriano Rosa profile photo

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Skype for Business

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • Offered the opportunity to give up the office, thus reducing overheads.
  • Allowed the expansion into new geographical areas.
  • Simulates a professional presence in the marketplace.
Adam Harris profile photo

Skype for Business

  • Their IT departments can find the deployment process complicated.
  • Skype is a well-established brand which your employees are probably already familiar with. Not only does it work on Windows and Mac computers, but there are also a variety of iOS, Windows Phone, and Android apps available for phones, tablets, and other portable devices. This means your workforce can be switched on to multiple forms of office communication, wherever they may be.
  • With Skype for Business, you can add up to 250 people to an online meeting.
  • It also provides enterprise-grade security, and is integrated with your Microsoft Office apps.
  • A problem that can occur with larger conference rooms is that the speaker’s voice is obscured by noises from other people in the room, particularly by things like spontaneous applause.
Adriano Rosa profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Skype for Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison