What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Skype for Business

Top Rated
1311 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Skype for Business

Top Rated
1311 Ratings
Score 7.7 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Skype for Business

It is a tool that adapts very well to meetings of a high professional level, being very effective for the transmission of information and the reduction of logistics expenses and the growth of the personnel. Skype adapts well as a tool of communication at a distance with the work teams, since it allows the reduction of the operative expenses and the execution times of the strategic instructions of the organization, guaranteeing the adequate use of the available time for the production of the company. It does not adapt very well for the organization of meetings at distances that merit communication with personnel located in communities of difficult access, which do not have an excellent connection to the internet, therefore the tool is more advisable for office activities but not field.
Exson Meza profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Skype for Business
Hosted PBX
8x8 Virtual Office
9.8
Skype for Business
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Skype for Business
User templates
8x8 Virtual Office
9.1
Skype for Business
Call reports
8x8 Virtual Office
8.2
Skype for Business
Directory of employee names
8x8 Virtual Office
7.6
Skype for Business

Call Management

8x8 Virtual Office
8.8
Skype for Business
Answering rules
8x8 Virtual Office
9.4
Skype for Business
Call recording
8x8 Virtual Office
9.3
Skype for Business
Call park
8x8 Virtual Office
9.4
Skype for Business
Call screening
8x8 Virtual Office
6.9
Skype for Business
Message alerts
8x8 Virtual Office
8.9
Skype for Business

VoIP system collaboration

8x8 Virtual Office
8.0
Skype for Business
Video conferencing
8x8 Virtual Office
7.9
Skype for Business
Audio conferencing
8x8 Virtual Office
8.2
Skype for Business

Mobile apps

8x8 Virtual Office
8.5
Skype for Business
Mobile app for iOS
8x8 Virtual Office
8.8
Skype for Business
Mobile app for Android
8x8 Virtual Office
8.2
Skype for Business

Performance & Compatibility of Online Events Software

8x8 Virtual Office
Skype for Business
7.6
High quality audio
8x8 Virtual Office
Skype for Business
7.9
High quality video
8x8 Virtual Office
Skype for Business
7.8
Low bandwidth requirements
8x8 Virtual Office
Skype for Business
6.6
Mobile support
8x8 Virtual Office
Skype for Business
7.9

Screen Sharing

8x8 Virtual Office
Skype for Business
8.4
Desktop sharing
8x8 Virtual Office
Skype for Business
8.7
Whiteboards
8x8 Virtual Office
Skype for Business
8.1

Online Meetings / Events

8x8 Virtual Office
Skype for Business
8.0
Calendar integration
8x8 Virtual Office
Skype for Business
8.6
Meeting initiation
8x8 Virtual Office
Skype for Business
8.2
Integrates with social media
8x8 Virtual Office
Skype for Business
6.8
Record meetings / events
8x8 Virtual Office
Skype for Business
8.1
Slideshows
8x8 Virtual Office
Skype for Business
8.1

Online Events Collaboration

8x8 Virtual Office
Skype for Business
7.9
Live chat
8x8 Virtual Office
Skype for Business
8.9
Audience polling
8x8 Virtual Office
Skype for Business
7.6
Q&A
8x8 Virtual Office
Skype for Business
7.4

Online Events Security

8x8 Virtual Office
Skype for Business
8.3
User authentication
8x8 Virtual Office
Skype for Business
8.4
Participant roles & permissions
8x8 Virtual Office
Skype for Business
8.1
Confidential attendee list
8x8 Virtual Office
Skype for Business
8.4

Pros

  • No issues purchasing the Cisco SPA-122 and SPA-8000 devices.
  • No issues setting up the Cisco SPA-122 and SPA-8000 devices.
  • Cheaper to go with 8x8 service and the Cisco SPA-122 or Cisco SPA-8000 devices than hosting GFI Faxmaker 14 yourself.
Raymond Goins profile photo
  • Skype for Business modernizes and simplifies telephony in your business.
  • Skype for Business offers a solution for each type of meeting. Your business can host all kinds of meetings from relaxed meetings, highly interactive collaborative sessions to more formal meetings with thousands of attendees.
  • All communications through Skype for Business, especially mobile, are secure. Skype for Business has the advantage of offering a variety of technologies and services to keep the owner's data secure.
  • With Skype for Business, the basic voice concepts are all those that respond, forward, redirect, transfer, and put on hold.
  • Enterprise Voice users can call co-workers in their VoIP or organizational PBX network, and they can also call any phone number even outside their organization.
  • Before joining a video call, make sure your camera is ready. You will see how you will look, the lighting, and the environment before going live.
Alexander Palma Ibarra profile photo

Cons

  • Softphone freezes sometimes
  • The android app could use some updates
No photo available
  • Lots of pop-ups
  • Can't send images from an iOS app
  • Sometimes annoying to use
Andrew Breyen profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Skype for Business7.7
Based on 5 answers
I honestly feel that with most people using iPhone nowadays, it's easy to just call or use FaceTime if you need to be in touch with a client. Unless you need to have a conference call, there are plenty of ways to get in touch with a client otherwise besides using a somewhat inefficient program.
Mandy Cramer profile photo

Usability

No score
No answers yet
No answers on this topic
Skype for Business9.9
Based on 4 answers
I use it daily to communicate with my team
Marie Rodriguez profile photo

Support

No score
No answers yet
No answers on this topic
Skype for Business7.3
Based on 1 answer
I have never heard any of the engineers or techs say that they have has any problems with skype for business in terms of support from the manufacturer. With that said I am going to say that there are not many issues and when there are, they are fixed rather quicky.
Greg Golding profile photo

Implementation

No score
No answers yet
No answers on this topic
Skype for Business8.2
Based on 1 answer
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding profile photo

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
No photo available
Skype for Business is integrated into our existing Microsoft Office 365 installer, and because everyone on our campuses has a license for Office 365, every user can use it without any additional licensing. If a user wants to use it, they simply open it up and log in with their school-issued email.
Andrew Breyen profile photo

Return on Investment

  • Less time wasted in meetings
  • CRM integration means I can quickly call prospects without having to leave CRM
No photo available
  • Achieves unified global communication solution
  • Teams can participate and effectively collaborate
Juan Vlieg profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Skype for Business

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details