What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Skype for Business

Top Rated
1312 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Skype for Business

Top Rated
1312 Ratings
Score 7.7 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Skype for Business

Skype for Business is appropriate for the company because it offers a solution for each type of meeting, ideal for highly interactive collaboration sessions to more formal meetings with many attendees.
Alexander Palma Ibarra profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Skype for Business
Hosted PBX
8x8 Virtual Office
9.8
Skype for Business
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Skype for Business
User templates
8x8 Virtual Office
9.1
Skype for Business
Call reports
8x8 Virtual Office
8.2
Skype for Business
Directory of employee names
8x8 Virtual Office
7.6
Skype for Business

Call Management

8x8 Virtual Office
8.8
Skype for Business
Answering rules
8x8 Virtual Office
9.4
Skype for Business
Call recording
8x8 Virtual Office
9.3
Skype for Business
Call park
8x8 Virtual Office
9.4
Skype for Business
Call screening
8x8 Virtual Office
6.9
Skype for Business
Message alerts
8x8 Virtual Office
8.9
Skype for Business

VoIP system collaboration

8x8 Virtual Office
8.0
Skype for Business
Video conferencing
8x8 Virtual Office
7.9
Skype for Business
Audio conferencing
8x8 Virtual Office
8.2
Skype for Business

Mobile apps

8x8 Virtual Office
8.5
Skype for Business
Mobile app for iOS
8x8 Virtual Office
8.8
Skype for Business
Mobile app for Android
8x8 Virtual Office
8.2
Skype for Business

Performance & Compatibility of Online Events Software

8x8 Virtual Office
Skype for Business
7.6
High quality audio
8x8 Virtual Office
Skype for Business
7.9
High quality video
8x8 Virtual Office
Skype for Business
7.8
Low bandwidth requirements
8x8 Virtual Office
Skype for Business
6.6
Mobile support
8x8 Virtual Office
Skype for Business
7.9

Screen Sharing

8x8 Virtual Office
Skype for Business
8.4
Desktop sharing
8x8 Virtual Office
Skype for Business
8.7
Whiteboards
8x8 Virtual Office
Skype for Business
8.1

Online Meetings / Events

8x8 Virtual Office
Skype for Business
8.0
Calendar integration
8x8 Virtual Office
Skype for Business
8.6
Meeting initiation
8x8 Virtual Office
Skype for Business
8.2
Integrates with social media
8x8 Virtual Office
Skype for Business
6.8
Record meetings / events
8x8 Virtual Office
Skype for Business
8.1
Slideshows
8x8 Virtual Office
Skype for Business
8.1

Online Events Collaboration

8x8 Virtual Office
Skype for Business
7.9
Live chat
8x8 Virtual Office
Skype for Business
8.9
Audience polling
8x8 Virtual Office
Skype for Business
7.6
Q&A
8x8 Virtual Office
Skype for Business
7.4

Online Events Security

8x8 Virtual Office
Skype for Business
8.3
User authentication
8x8 Virtual Office
Skype for Business
8.4
Participant roles & permissions
8x8 Virtual Office
Skype for Business
8.1
Confidential attendee list
8x8 Virtual Office
Skype for Business
8.4

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
No photo available
  • When it comes to conduct meetings with your clients, Skype is best option. It lets you conduct conference with 250 people at a time.
  • HD video calling feature allows the user to connect with 6 people on a video call and you can enjoy the view of 1080p resolution.
  • You can present your Powerpoint presentation via Skype with high resolution display.
Oscar Quintanilla profile photo

Cons

  • Frequent line congestion/noise and disconnect with the Cisco SPA-122 and Cisco-8000 devices which require you to restart the devices daily
  • Lack of concern from Customer Support
  • Defective equipment for residential customers isn't covered under warranty replacement.
Raymond Goins profile photo
  • Not a full-fledged VoIP platform
  • No integrated dial-in audio conference features
  • Online plans don't work with hardware phones.
Juan Vlieg profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Skype for Business7.7
Based on 5 answers
I know for a fact the owners of our organization really like the tool. I know that for some reason the product took some getting used to when it was first implemented. That said, I know that it is used all the time and has become an integral tool for the organization
Greg Golding profile photo

Usability

No score
No answers yet
No answers on this topic
Skype for Business9.9
Based on 4 answers
I find it very easy to use and easy to operate. It is definitely easy to get used to and from a user perspective is a solid product. I also find it to be very handy and useful for a small-mid-sized org like ours. It is easy to communicate effectively and get information quickly.
Greg Golding profile photo

Support

No score
No answers yet
No answers on this topic
Skype for Business7.3
Based on 1 answer
I have never heard any of the engineers or techs say that they have has any problems with skype for business in terms of support from the manufacturer. With that said I am going to say that there are not many issues and when there are, they are fixed rather quicky.
Greg Golding profile photo

Implementation

No score
No answers yet
No answers on this topic
Skype for Business8.2
Based on 1 answer
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding profile photo

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
It integrates very well with Outlook making it the preferred tool for our business. Other tools do not provide this level of integration making it a seamless part of Outlook.
Ken Sparks profile photo

Return on Investment

  • 8x8 Customer Service was awful. We received no ROI or valuable knowledge from them.
  • 8x8 saved us about $80 a month in the 2 months we used them.
  • Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.
Raymond Goins profile photo
  • The ROI is difficult to measure for a specific chat product.
Ken Sparks profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Skype for Business

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details