What users are saying about
Top Rated
41 Ratings

Skype for Business

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Top Rated
1386 Ratings
Top Rated
41 Ratings
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Score 8 out of 101

Skype for Business

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Top Rated
1386 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Skype for Business

Skype for Business is appropriate for the company because it offers a solution for each type of meeting, ideal for highly interactive collaboration sessions to more formal meetings with many attendees.
Alexander Palma Ibarra profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
Skype for Business
Hosted PBX
8x8 Virtual Office
9.6
Skype for Business
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Skype for Business
User templates
8x8 Virtual Office
8.6
Skype for Business
Call reports
8x8 Virtual Office
8.1
Skype for Business
Directory of employee names
8x8 Virtual Office
8.4
Skype for Business

Call Management

8x8 Virtual Office
8.7
Skype for Business
Answering rules
8x8 Virtual Office
9.2
Skype for Business
Call recording
8x8 Virtual Office
9.2
Skype for Business
Call park
8x8 Virtual Office
8.6
Skype for Business
Call screening
8x8 Virtual Office
7.8
Skype for Business
Message alerts
8x8 Virtual Office
8.9
Skype for Business

VoIP system collaboration

8x8 Virtual Office
8.6
Skype for Business
Video conferencing
8x8 Virtual Office
8.5
Skype for Business
Audio conferencing
8x8 Virtual Office
8.7
Skype for Business

Mobile apps

8x8 Virtual Office
8.7
Skype for Business
Mobile app for iOS
8x8 Virtual Office
9.2
Skype for Business
Mobile app for Android
8x8 Virtual Office
8.3
Skype for Business

Performance & Compatibility of Online Events Software

8x8 Virtual Office
Skype for Business
7.6
High quality audio
8x8 Virtual Office
Skype for Business
7.9
High quality video
8x8 Virtual Office
Skype for Business
7.8
Low bandwidth requirements
8x8 Virtual Office
Skype for Business
6.7
Mobile support
8x8 Virtual Office
Skype for Business
8.0

Screen Sharing

8x8 Virtual Office
Skype for Business
8.4
Desktop sharing
8x8 Virtual Office
Skype for Business
8.7
Whiteboards
8x8 Virtual Office
Skype for Business
8.1

Online Meetings / Events

8x8 Virtual Office
Skype for Business
8.0
Calendar integration
8x8 Virtual Office
Skype for Business
8.6
Meeting initiation
8x8 Virtual Office
Skype for Business
8.2
Integrates with social media
8x8 Virtual Office
Skype for Business
6.8
Record meetings / events
8x8 Virtual Office
Skype for Business
8.1
Slideshows
8x8 Virtual Office
Skype for Business
8.1

Online Events Collaboration

8x8 Virtual Office
Skype for Business
8.0
Live chat
8x8 Virtual Office
Skype for Business
8.9
Audience polling
8x8 Virtual Office
Skype for Business
7.6
Q&A
8x8 Virtual Office
Skype for Business
7.4

Online Events Security

8x8 Virtual Office
Skype for Business
8.3
User authentication
8x8 Virtual Office
Skype for Business
8.5
Participant roles & permissions
8x8 Virtual Office
Skype for Business
8.1
Confidential attendee list
8x8 Virtual Office
Skype for Business
8.4

Pros

  • The simple user interface allows administrators to easily set up the phone system and route calls based on groups.
  • 8x8 Virtual Office allows you to check work voicemail or answer business calls from anywhere.
  • 8x8 Virtual Office allows you to customize your phone experience so that it works better for you.
Shane Orr profile photo
  • IM
  • Tracking
  • Online Indicator
Andrew Breyen profile photo

Cons

  • Softphone freezes sometimes
  • The android app could use some updates
No photo available
  • Lots of pop-ups
  • Can't send images from an iOS app
  • Sometimes annoying to use
Andrew Breyen profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Skype for Business7.7
Based on 5 answers
I honestly feel that with most people using iPhone nowadays, it's easy to just call or use FaceTime if you need to be in touch with a client. Unless you need to have a conference call, there are plenty of ways to get in touch with a client otherwise besides using a somewhat inefficient program.
Mandy Cramer profile photo

Usability

No score
No answers yet
No answers on this topic
Skype for Business9.9
Based on 4 answers
I use it daily to communicate with my team
Marie Rodriguez profile photo

Support

No score
No answers yet
No answers on this topic
Skype for Business7.3
Based on 1 answer
I have never heard any of the engineers or techs say that they have has any problems with skype for business in terms of support from the manufacturer. With that said I am going to say that there are not many issues and when there are, they are fixed rather quicky.
Greg Golding profile photo

Implementation

No score
No answers yet
No answers on this topic
Skype for Business8.2
Based on 1 answer
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding profile photo

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
No photo available
Skype is used as it can keep approximately 250 people connected at a time which is good for large companies, you can make presentations, use whiteboards, shared screen, it is used from any device, it is very safe and stable
Jennifer Lamas profile photo

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
Ashish Shah profile photo
  • Achieves unified global communication solution
  • Teams can participate and effectively collaborate
Juan Vlieg profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Skype for Business

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details