What users are saying about
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64 Ratings
9 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
9 Ratings
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Score 8.9 out of 101

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Twilio Voice

Twilio is well-rounded for almost any company that doesn't require much in terms of voice automation (smart IVR, call center forwarding, etc). It can hold its own on as many phone numbers as you like, and the voice quality is very clear most of the time (some countries' destinations might experience issues such as light noise, just as with a normal landline). You can even develop a reasonably complex IVR platform with TwiML and PHP, but the maintenance on this case is your own, so you'll need to evaluate this option if you're running heavily automated interactions with your customers.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Twilio Voice
8.0
Hosted PBX
8x8 Virtual Office
8.4
Twilio Voice
9.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Twilio Voice
7.0
User templates
8x8 Virtual Office
6.5
Twilio Voice
Call reports
8x8 Virtual Office
7.7
Twilio Voice
8.0
Directory of employee names
8x8 Virtual Office
8.6
Twilio Voice

Call Management

8x8 Virtual Office
8.6
Twilio Voice
8.3
Answering rules
8x8 Virtual Office
8.7
Twilio Voice
8.0
Call recording
8x8 Virtual Office
8.8
Twilio Voice
8.4
Call park
8x8 Virtual Office
8.2
Twilio Voice
8.0
Call screening
8x8 Virtual Office
8.5
Twilio Voice
8.9
Message alerts
8x8 Virtual Office
8.9
Twilio Voice
8.0

VoIP system collaboration

8x8 Virtual Office
7.8
Twilio Voice
8.0
Video conferencing
8x8 Virtual Office
7.5
Twilio Voice
Audio conferencing
8x8 Virtual Office
8.1
Twilio Voice
8.0

Mobile apps

8x8 Virtual Office
7.5
Twilio Voice
8.5
Mobile app for iOS
8x8 Virtual Office
7.5
Twilio Voice
8.0
Mobile app for Android
8x8 Virtual Office
7.6
Twilio Voice
9.0

Pros

8x8 Virtual Office

  • Company directory at your fingertips.
  • “Presence” -Staff can see your availability.
  • The convenience of only giving out only 1 phone number while still being able to be reached on your mobile device.
No photo available

Twilio Voice

  • Flexibility: Twilio uses a pseudolanguage known as TwiML, in XML format, with which we can develop anything from simple IVRs to complex skill-routing call engines on a variety of common languages, such as Ruby, Javascript, PHP and Python.
  • Modularity: You can build up with Twilio, from phone numbers up to entire logic handling solutions, and even interconnect with your existing infrastructure.
  • Portability: Twilio is entirely in the Cloud; it's an SaaS communications platform. You don't need to deploy anything onsite to make it work, besides accessories such as softphones (although you can develop your own if you wish), so you have immediate access to Twilio's entire infrastructure from anywhere in the world.
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Cons

8x8 Virtual Office

  • Does not support texting, which is a problem in the modern work environment.
  • Call recording/archiving features are seriously lacking, small storage and poor/slow management interface. No auto-archiving or backup, just lots of fees.
  • Sales reps outright lie about 1-year contract terms and no ETF/cancellation fees to get you to sign up and then if you try to cancel after a year they hit you with huge undisclosed fees. Basically despite what any account manager will tell you are ALWAYS under contract, and you can only cancel on your anniversary month by giving 30-days notice (they force you to keep service for another month no matter what) to avoid being subject to a year's worth of service fees. Basically predatory contracts with undisclosed details on hyperlinks (so you never see them when you sign-up!!) that are only brought up if you try to cancel.
  • Call routing is a bit tricky, and some features are not available in the admin/management portal. You will have to call tech-support to accomplish complex routing (eg. two or more auto-attendants). Should have more options for call flow and really needs a way for the admin to manage shared voicemail boxes and individuals greetings via the web portal instead of just the desk phone.
Sam Shearin profile photo

Twilio Voice

  • The Twilio Studio. It's perhaps the most powerful feature on Twilio, with the ability to build full-fledged IVRs with little to no development on our side, and other advanced functions such as auto-SMS and chat bots. However, it's somewhat expensive at the moment. Though there is a free tier, it comes with several restrictions.
  • The handling of stale SIP sessions. When a user connects via softphone to his/her Twilio SIP account, it sometimes loses connectivity and resets it by opening the softphone again; sometimes this causes a second (current) session to be opened. Twilio gets confused with this, since it sees two sessions (it lacks the logic to take the most recent one), and generates an error.
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Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Twilio Voice

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

8x8 is definitely the winner if you're comparing RingCentral solely based on cost, however it will fall short on mobile, and administrative features/metrics compared to RingCentral. I would say Dialpad is in the middle, a bit more expensive than 8x8 but less costly than RingCentral. The mobile app behaves well and does texting which is great! I would say that 8x8 actually handles call recording a bit better than Dialpad but not as well as RingCentral. If you don't have a huge number of mobile-only users and cost is your primary concern 8x8 looks really good comparatively, just don't as many bells and whistles as the other two.
Sam Shearin profile photo

Twilio Voice

We previously used Skype for communications, however the price per minute or second per call was more expensive, and it didn't give us the flexibility of integrating calls with our CRM (Vtiger), allowing our sales force to initiate a call with a prospect just by clicking on its opportunity's phone number.
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Return on Investment

8x8 Virtual Office

  • By switching to 8x8 Virtual Office, our small office saved money over our traditional PBX system.
  • 8x8 Virtual Office eliminated any of the hardware issues we faced with our traditional PBX system, since everything is handled virtually online.
  • The ease of using the online interface saved our company time in setting up and making changes to our phone system.
Shane Orr profile photo

Twilio Voice

  • Our ROI was improved compared to our previous providers. Twilio Voice fees are very reasonable comparing with similar alternatives.
  • We can add easily new phone numbers for as little as US$1 for newcomers and offices, just with the click of a button inside Twilio admin console.
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Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Twilio Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison