What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Twilio Voice

7 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Twilio Voice

7 Ratings
Score 9.3 out of 101

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Likelihood to Recommend

8x8 Virtual Office

In a business environment where you want a phone setup with a number, or a virtual setup on a desktop, 8x8 is the way to go. The virtual app is really great! It has a Do Not Disturb (DND) mode for when you're busy and you can just use the computers config (mic and sound) to run it. Awesome!
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Twilio Voice

Twilio is well-rounded for almost any company that doesn't require much in terms of voice automation (smart IVR, call center forwarding, etc). It can hold its own on as many phone numbers as you like, and the voice quality is very clear most of the time (some countries' destinations might experience issues such as light noise, just as with a normal landline). You can even develop a reasonably complex IVR platform with TwiML and PHP, but the maintenance on this case is your own, so you'll need to evaluate this option if you're running heavily automated interactions with your customers.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Twilio Voice
8.0
Hosted PBX
8x8 Virtual Office
9.8
Twilio Voice
9.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Twilio Voice
7.0
User templates
8x8 Virtual Office
9.1
Twilio Voice
Call reports
8x8 Virtual Office
8.2
Twilio Voice
8.0
Directory of employee names
8x8 Virtual Office
7.6
Twilio Voice

Call Management

8x8 Virtual Office
8.8
Twilio Voice
8.3
Answering rules
8x8 Virtual Office
9.4
Twilio Voice
8.0
Call recording
8x8 Virtual Office
9.3
Twilio Voice
8.5
Call park
8x8 Virtual Office
9.4
Twilio Voice
8.0
Call screening
8x8 Virtual Office
6.9
Twilio Voice
9.0
Message alerts
8x8 Virtual Office
8.9
Twilio Voice
8.0

VoIP system collaboration

8x8 Virtual Office
8.0
Twilio Voice
8.0
Video conferencing
8x8 Virtual Office
7.9
Twilio Voice
Audio conferencing
8x8 Virtual Office
8.2
Twilio Voice
8.0

Mobile apps

8x8 Virtual Office
8.5
Twilio Voice
8.5
Mobile app for iOS
8x8 Virtual Office
8.8
Twilio Voice
8.0
Mobile app for Android
8x8 Virtual Office
8.2
Twilio Voice
9.0

Pros

  • No issues purchasing the Cisco SPA-122 and SPA-8000 devices.
  • No issues setting up the Cisco SPA-122 and SPA-8000 devices.
  • Cheaper to go with 8x8 service and the Cisco SPA-122 or Cisco SPA-8000 devices than hosting GFI Faxmaker 14 yourself.
Raymond Goins profile photo
  • Flexibility: Twilio uses a pseudolanguage known as TwiML, in XML format, with which we can develop anything from simple IVRs to complex skill-routing call engines on a variety of common languages, such as Ruby, Javascript, PHP and Python.
  • Modularity: You can build up with Twilio, from phone numbers up to entire logic handling solutions, and even interconnect with your existing infrastructure.
  • Portability: Twilio is entirely in the Cloud; it's an SaaS communications platform. You don't need to deploy anything onsite to make it work, besides accessories such as softphones (although you can develop your own if you wish), so you have immediate access to Twilio's entire infrastructure from anywhere in the world.
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Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
Troy Alcorn profile photo
  • The Twilio Studio. It's perhaps the most powerful feature on Twilio, with the ability to build full-fledged IVRs with little to no development on our side, and other advanced functions such as auto-SMS and chat bots. However, it's somewhat expensive at the moment. Though there is a free tier, it comes with several restrictions.
  • The handling of stale SIP sessions. When a user connects via softphone to his/her Twilio SIP account, it sometimes loses connectivity and resets it by opening the softphone again; sometimes this causes a second (current) session to be opened. Twilio gets confused with this, since it sees two sessions (it lacks the logic to take the most recent one), and generates an error.
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Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Troy Alcorn profile photo
We previously used Skype for communications, however the price per minute or second per call was more expensive, and it didn't give us the flexibility of integrating calls with our CRM (Vtiger), allowing our sales force to initiate a call with a prospect just by clicking on its opportunity's phone number.
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Return on Investment

  • It has neither had a positive or negative impact.
Robert Foreman profile photo
  • Our ROI was improved compared to our previous providers. Twilio Voice fees are very reasonable comparing with similar alternatives.
  • We can add easily new phone numbers for as little as US$1 for newcomers and offices, just with the click of a button inside Twilio admin console.
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Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Twilio Voice

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details