8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Unify Unified Communications as a Service

2 Ratings
Score 8.7 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Unify Unified Communications as a Service

If you are looking for a tool for Teams to use where they can keep everything together, then this will work really well. A complete package than tools such as WhatsApp or Skype for Business when it comes to documenting handling and more polished than the likes of Slack or HipChat for the team working and communication element.
John-James Worrall profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Unify Unified Communications as a Service
Hosted PBX
8x8 Virtual Office
9.8
Unify Unified Communications as a Service
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Unify Unified Communications as a Service
User templates
8x8 Virtual Office
9.1
Unify Unified Communications as a Service
Call reports
8x8 Virtual Office
8.1
Unify Unified Communications as a Service
Directory of employee names
8x8 Virtual Office
7.6
Unify Unified Communications as a Service

Call Management

8x8 Virtual Office
8.8
Unify Unified Communications as a Service
Answering rules
8x8 Virtual Office
9.4
Unify Unified Communications as a Service
Call recording
8x8 Virtual Office
9.3
Unify Unified Communications as a Service
Call park
8x8 Virtual Office
9.4
Unify Unified Communications as a Service
Call screening
8x8 Virtual Office
6.9
Unify Unified Communications as a Service
Message alerts
8x8 Virtual Office
8.9
Unify Unified Communications as a Service

VoIP system collaboration

8x8 Virtual Office
8.1
Unify Unified Communications as a Service
Video conferencing
8x8 Virtual Office
7.9
Unify Unified Communications as a Service
Audio conferencing
8x8 Virtual Office
8.2
Unify Unified Communications as a Service

Mobile apps

8x8 Virtual Office
8.5
Unify Unified Communications as a Service
Mobile app for iOS
8x8 Virtual Office
8.8
Unify Unified Communications as a Service
Mobile app for Android
8x8 Virtual Office
8.2
Unify Unified Communications as a Service

Pros

  • Setup
  • Customer Support
  • Managing platform
No photo available
  • The mobile use of the platform is very powerful. To be able to answer a video call on your phone and them simply swipe when you get to your desktop to have a seamless transfer is impressive.
  • The simple interface makes it easy for new users. There is nothing to make them feel overwhelmed.
  • Keeping all the information in the threads of conversations makes it easy to find. There is also a search tool, so as long as you know what you need, you can look accross all your conversation to find the information you are looking for.
John-James Worrall profile photo

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
Ashish Shah profile photo
  • We would like to see the ability to break out to Group video conferencing systems. We understand that this is on its way in a software update in the near future.
John-James Worrall profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Troy Alcorn profile photo
Each of the tools above does something well. We have found that the Unify solution simply does a better job of combining all the features of the other services. \easy to start using, while remaining a powerful tool is a tricky task to pull off, but Unify have done this and they have done it well.
John-James Worrall profile photo

Return on Investment

  • It has neither had a positive or negative impact.
Robert Foreman profile photo
  • A shortening of timescales as information is not stuck on an internal server somewhere - we can include it as part of the thread. This also applies to updates and revisions. You automatically know which the latest revision is, as it is the most recent in the timeline.
  • The relative cost of implementation is low and there is a wide range of solutions for phones and clients, from software based solutions running on desktop and smartphone or quality hardware to make your desk phone a powerful tool in itself.
John-James Worrall profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Unify Unified Communications as a Service

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details