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64 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
2 Ratings
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Score 8.7 out of 101

Likelihood to Recommend

8x8 Virtual Office

Best suited for basic VoIP service (desk phones) in either a local office or small business with multiple locations. Not very well suited for a large corporation needing complex call routing or multiple menu call flows. Occasional (manual) call recording works fine, but not particularly well setup for always-on recording due to storage limitations and no ability to auto-archive onto a cloud storage service. Mobile is limited as well, works just fine for call-forwarding but would not recommend as the primary usage of system. So if you're looking for a traditional "land-line" office phone system it works great, and for the price it's hard to beat, but only with a contract discount... and the contracts are difficult if not impossible to get out of w/o paying high early termination fees.
Sam Shearin profile photo

Unify Unified Communications as a Service

If you are looking for a tool for Teams to use where they can keep everything together, then this will work really well. A complete package than tools such as WhatsApp or Skype for Business when it comes to documenting handling and more polished than the likes of Slack or HipChat for the team working and communication element.
John-James Worrall profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Unify Unified Communications as a Service
Hosted PBX
8x8 Virtual Office
8.4
Unify Unified Communications as a Service
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Unify Unified Communications as a Service
User templates
8x8 Virtual Office
6.5
Unify Unified Communications as a Service
Call reports
8x8 Virtual Office
7.7
Unify Unified Communications as a Service
Directory of employee names
8x8 Virtual Office
8.6
Unify Unified Communications as a Service

Call Management

8x8 Virtual Office
8.6
Unify Unified Communications as a Service
Answering rules
8x8 Virtual Office
8.7
Unify Unified Communications as a Service
Call recording
8x8 Virtual Office
8.8
Unify Unified Communications as a Service
Call park
8x8 Virtual Office
8.2
Unify Unified Communications as a Service
Call screening
8x8 Virtual Office
8.5
Unify Unified Communications as a Service
Message alerts
8x8 Virtual Office
8.9
Unify Unified Communications as a Service

VoIP system collaboration

8x8 Virtual Office
7.8
Unify Unified Communications as a Service
Video conferencing
8x8 Virtual Office
7.5
Unify Unified Communications as a Service
Audio conferencing
8x8 Virtual Office
8.1
Unify Unified Communications as a Service

Mobile apps

8x8 Virtual Office
7.5
Unify Unified Communications as a Service
Mobile app for iOS
8x8 Virtual Office
7.5
Unify Unified Communications as a Service
Mobile app for Android
8x8 Virtual Office
7.6
Unify Unified Communications as a Service

Pros

8x8 Virtual Office

  • Unified solution for setting up virtual meetings/conference calls - these meetings typically go smoothly and the application works well on desktop.
  • Active directory of team members.
  • Adding conference call information to Outlook emails via Outlook integration.
Kevin Scally profile photo

Unify Unified Communications as a Service

  • The mobile use of the platform is very powerful. To be able to answer a video call on your phone and them simply swipe when you get to your desktop to have a seamless transfer is impressive.
  • The simple interface makes it easy for new users. There is nothing to make them feel overwhelmed.
  • Keeping all the information in the threads of conversations makes it easy to find. There is also a search tool, so as long as you know what you need, you can look accross all your conversation to find the information you are looking for.
John-James Worrall profile photo

Cons

8x8 Virtual Office

  • Their contact address book could use some improvement, but it is functional.
  • Having Fax be an immediate choice in the virtual office desktop app would make it a bit quicker to access faxes.
  • Occasional incomplete calls-- calls sometimes in out of office locations, using the cell phone app, drop without any immediate indication that a call was dropped, so a drop tone at the time a call is disconnected would be very useful as otherwise, you continue to speak only to realize later that the call had been dropped.
Aaron Kendal profile photo

Unify Unified Communications as a Service

  • We would like to see the ability to break out to Group video conferencing systems. We understand that this is on its way in a software update in the near future.
John-James Worrall profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Unify Unified Communications as a Service

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

More powerful and flexible than Comcast VOIP, for less money and with fax capabilities.
Aaron Kendal profile photo

Unify Unified Communications as a Service

Each of the tools above does something well. We have found that the Unify solution simply does a better job of combining all the features of the other services. \easy to start using, while remaining a powerful tool is a tricky task to pull off, but Unify have done this and they have done it well.
John-James Worrall profile photo

Return on Investment

8x8 Virtual Office

  • An 8x8 customer was paying AT&T over $1500 a month for 18 phone lines. When we converted him to 8x8 his phone bill went down to $120 a month. Big savings and he got more features.
  • 95% of the time, our 8x8 customers see savings and always get more features.
Joe Khoe profile photo

Unify Unified Communications as a Service

  • A shortening of timescales as information is not stuck on an internal server somewhere - we can include it as part of the thread. This also applies to updates and revisions. You automatically know which the latest revision is, as it is the most recent in the timeline.
  • The relative cost of implementation is low and there is a wide range of solutions for phones and clients, from software based solutions running on desktop and smartphone or quality hardware to make your desk phone a powerful tool in itself.
John-James Worrall profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Unify Unified Communications as a Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison