Top Rated
41 Ratings
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Score 8 out of 101
2 Ratings
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Score 8.7 out of 101

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Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Unify Unified Communications as a Service

If you are looking for a tool for Teams to use where they can keep everything together, then this will work really well. A complete package than tools such as WhatsApp or Skype for Business when it comes to documenting handling and more polished than the likes of Slack or HipChat for the team working and communication element.
John-James Worrall profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
Unify Unified Communications as a Service
Hosted PBX
8x8 Virtual Office
9.6
Unify Unified Communications as a Service
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Unify Unified Communications as a Service
User templates
8x8 Virtual Office
8.6
Unify Unified Communications as a Service
Call reports
8x8 Virtual Office
8.1
Unify Unified Communications as a Service
Directory of employee names
8x8 Virtual Office
8.4
Unify Unified Communications as a Service

Call Management

8x8 Virtual Office
8.7
Unify Unified Communications as a Service
Answering rules
8x8 Virtual Office
9.2
Unify Unified Communications as a Service
Call recording
8x8 Virtual Office
9.2
Unify Unified Communications as a Service
Call park
8x8 Virtual Office
8.6
Unify Unified Communications as a Service
Call screening
8x8 Virtual Office
7.8
Unify Unified Communications as a Service
Message alerts
8x8 Virtual Office
8.9
Unify Unified Communications as a Service

VoIP system collaboration

8x8 Virtual Office
8.6
Unify Unified Communications as a Service
Video conferencing
8x8 Virtual Office
8.5
Unify Unified Communications as a Service
Audio conferencing
8x8 Virtual Office
8.7
Unify Unified Communications as a Service

Mobile apps

8x8 Virtual Office
8.7
Unify Unified Communications as a Service
Mobile app for iOS
8x8 Virtual Office
9.2
Unify Unified Communications as a Service
Mobile app for Android
8x8 Virtual Office
8.3
Unify Unified Communications as a Service

Pros

  • The feedback collection system is easy and user-friendly. It collects a screenshot of your current page when you go to submit feedback, so it's easy to reference.
  • The integration of the 8x8 calendar with my phone/Outlook calendar is extremely helpful. Never missed a meeting!
  • Call quality is great!
No photo available
  • The mobile use of the platform is very powerful. To be able to answer a video call on your phone and them simply swipe when you get to your desktop to have a seamless transfer is impressive.
  • The simple interface makes it easy for new users. There is nothing to make them feel overwhelmed.
  • Keeping all the information in the threads of conversations makes it easy to find. There is also a search tool, so as long as you know what you need, you can look accross all your conversation to find the information you are looking for.
John-James Worrall profile photo

Cons

  • I think the 8x8 mobile app for Android could be more visually appealing. More use of color, contrast, etc.
  • SMS service should not require a subscription.
  • Call quality is sometimes questionable. App has glitches where it freezes at times.
No photo available
  • We would like to see the ability to break out to Group video conferencing systems. We understand that this is on its way in a software update in the near future.
John-James Worrall profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

When we choosing 8x8 we looked at a few alternatives such as Comcast and AT&T. Both of these companies required local equipment or additional cost to host the phone lines. Also, both required a minimum 2yr contract with penalties for canceling early on top of costing more than 8x8. Ultimately we chose 8x8 for the flexibility of being able to move and if it didn't work out there was no penalty for canceling.
Robbie Mancl profile photo
Each of the tools above does something well. We have found that the Unify solution simply does a better job of combining all the features of the other services. \easy to start using, while remaining a powerful tool is a tricky task to pull off, but Unify have done this and they have done it well.
John-James Worrall profile photo

Return on Investment

  • Our customers are able to get ahold of us easily.
  • Very little downtime.
  • Support help can be lengthy when calling in which takes time away from the work day.
Chianne Shepherd profile photo
  • A shortening of timescales as information is not stuck on an internal server somewhere - we can include it as part of the thread. This also applies to updates and revisions. You automatically know which the latest revision is, as it is the most recent in the timeline.
  • The relative cost of implementation is low and there is a wide range of solutions for phones and clients, from software based solutions running on desktop and smartphone or quality hardware to make your desk phone a powerful tool in itself.
John-James Worrall profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Unify Unified Communications as a Service

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details