What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
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Score 7.6 out of 101

Vertical Wave IP

2 Ratings
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Score 9.3 out of 101

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Likelihood to Recommend

8x8 Virtual Office

8x8 is accessible through a mobile app: I can call and fax from the field. Getting the most of the system has been difficult because the training materials are not very helpful or easy to use.
Robert Foreman profile photo

Vertical Wave IP

The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Vertical Wave IP
10.0
Hosted PBX
8x8 Virtual Office
9.8
Vertical Wave IP
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.0
Vertical Wave IP
10.0
User templates
8x8 Virtual Office
9.1
Vertical Wave IP
10.0
Call reports
8x8 Virtual Office
8.2
Vertical Wave IP
10.0
Directory of employee names
8x8 Virtual Office
7.6
Vertical Wave IP
10.0

Call Management

8x8 Virtual Office
8.8
Vertical Wave IP
10.0
Answering rules
8x8 Virtual Office
9.4
Vertical Wave IP
10.0
Call recording
8x8 Virtual Office
9.4
Vertical Wave IP
10.0
Call park
8x8 Virtual Office
9.4
Vertical Wave IP
10.0
Call screening
8x8 Virtual Office
7.0
Vertical Wave IP
10.0
Message alerts
8x8 Virtual Office
8.9
Vertical Wave IP
10.0

VoIP system collaboration

8x8 Virtual Office
8.0
Vertical Wave IP
Video conferencing
8x8 Virtual Office
7.9
Vertical Wave IP
Audio conferencing
8x8 Virtual Office
8.1
Vertical Wave IP

Mobile apps

8x8 Virtual Office
8.5
Vertical Wave IP
10.0
Mobile app for iOS
8x8 Virtual Office
8.8
Vertical Wave IP
10.0
Mobile app for Android
8x8 Virtual Office
8.2
Vertical Wave IP
10.0

Pros

  • Call Quality
  • Reliability
  • Mobile APP
Tim Kyse profile photo
  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
No photo available

Cons

  • Their Desktop app doesn't always work correctly. Sometimes callers, cannot hear us and vice versa when the desktop app is used.
Tim Kyse profile photo
  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
No photo available
No answers on this topic

Return on Investment

  • Less time wasted in meetings
  • CRM integration means I can quickly call prospects without having to leave CRM
No photo available
  • Good call tracking and automated systems allows for less staff and accurate metrics
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Vertical Wave IP

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details