What users are saying about
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64 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
2 Ratings
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Score 9.3 out of 101

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Vertical Wave IP

The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Vertical Wave IP
10.0
Hosted PBX
8x8 Virtual Office
8.4
Vertical Wave IP
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Vertical Wave IP
10.0
User templates
8x8 Virtual Office
6.5
Vertical Wave IP
10.0
Call reports
8x8 Virtual Office
7.7
Vertical Wave IP
10.0
Directory of employee names
8x8 Virtual Office
8.6
Vertical Wave IP
10.0

Call Management

8x8 Virtual Office
8.6
Vertical Wave IP
10.0
Answering rules
8x8 Virtual Office
8.7
Vertical Wave IP
10.0
Call recording
8x8 Virtual Office
8.8
Vertical Wave IP
10.0
Call park
8x8 Virtual Office
8.2
Vertical Wave IP
10.0
Call screening
8x8 Virtual Office
8.5
Vertical Wave IP
10.0
Message alerts
8x8 Virtual Office
8.9
Vertical Wave IP
10.0

VoIP system collaboration

8x8 Virtual Office
7.8
Vertical Wave IP
Video conferencing
8x8 Virtual Office
7.5
Vertical Wave IP
Audio conferencing
8x8 Virtual Office
8.1
Vertical Wave IP

Mobile apps

8x8 Virtual Office
7.5
Vertical Wave IP
10.0
Mobile app for iOS
8x8 Virtual Office
7.5
Vertical Wave IP
10.0
Mobile app for Android
8x8 Virtual Office
7.6
Vertical Wave IP
10.0

Pros

8x8 Virtual Office

  • Unified solution for setting up virtual meetings/conference calls - these meetings typically go smoothly and the application works well on desktop.
  • Active directory of team members.
  • Adding conference call information to Outlook emails via Outlook integration.
Kevin Scally profile photo

Vertical Wave IP

  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
No photo available

Cons

8x8 Virtual Office

  • The application on devices often does not connect when you go to answer a call, so you're left trying to call someone back after essentially hanging up on them.
  • Instant messaging is extremely clunky and takes a very long time to load. Our team uses Slack or Microsoft Teams instead.
  • Versioning of the desktop application isn't consistent. I recently had to reinstall the application and, even though I am installing the newest version and there is no beta version for me to participate in, for some reason some of the functionality is now missing.
Kevin Scally profile photo

Vertical Wave IP

  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
No photo available

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Vertical Wave IP

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

8x8 is definitely the winner if you're comparing RingCentral solely based on cost, however it will fall short on mobile, and administrative features/metrics compared to RingCentral. I would say Dialpad is in the middle, a bit more expensive than 8x8 but less costly than RingCentral. The mobile app behaves well and does texting which is great! I would say that 8x8 actually handles call recording a bit better than Dialpad but not as well as RingCentral. If you don't have a huge number of mobile-only users and cost is your primary concern 8x8 looks really good comparatively, just don't as many bells and whistles as the other two.
Sam Shearin profile photo

Vertical Wave IP

No answers on this topic

Return on Investment

8x8 Virtual Office

  • Very positive ROI, much more economical and more powerful than competitor products and mainstream phone systems.
  • Better efficiency has resulted in our using the suite of applications.
  • Support is excellent with quick service for issues that may arise.
Aaron Kendal profile photo

Vertical Wave IP

  • Good call tracking and automated systems allows for less staff and accurate metrics
No photo available

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Vertical Wave IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison