What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Vertical Wave IP

2 Ratings
Score 9.3 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Vertical Wave IP

The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Vertical Wave IP
10.0
Hosted PBX
8x8 Virtual Office
9.8
Vertical Wave IP
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Vertical Wave IP
10.0
User templates
8x8 Virtual Office
9.1
Vertical Wave IP
10.0
Call reports
8x8 Virtual Office
8.1
Vertical Wave IP
10.0
Directory of employee names
8x8 Virtual Office
7.6
Vertical Wave IP
10.0

Call Management

8x8 Virtual Office
8.8
Vertical Wave IP
10.0
Answering rules
8x8 Virtual Office
9.4
Vertical Wave IP
10.0
Call recording
8x8 Virtual Office
9.3
Vertical Wave IP
10.0
Call park
8x8 Virtual Office
9.4
Vertical Wave IP
10.0
Call screening
8x8 Virtual Office
6.9
Vertical Wave IP
10.0
Message alerts
8x8 Virtual Office
8.9
Vertical Wave IP
10.0

VoIP system collaboration

8x8 Virtual Office
8.1
Vertical Wave IP
Video conferencing
8x8 Virtual Office
7.9
Vertical Wave IP
Audio conferencing
8x8 Virtual Office
8.2
Vertical Wave IP

Mobile apps

8x8 Virtual Office
8.5
Vertical Wave IP
10.0
Mobile app for iOS
8x8 Virtual Office
8.8
Vertical Wave IP
10.0
Mobile app for Android
8x8 Virtual Office
8.2
Vertical Wave IP
10.0

Pros

  • No issues purchasing the Cisco SPA-122 and SPA-8000 devices.
  • No issues setting up the Cisco SPA-122 and SPA-8000 devices.
  • Cheaper to go with 8x8 service and the Cisco SPA-122 or Cisco SPA-8000 devices than hosting GFI Faxmaker 14 yourself.
Raymond Goins profile photo
  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
No photo available

Cons

  • Frequent line congestion/noise and disconnect with the Cisco SPA-122 and Cisco-8000 devices which require you to restart the devices daily
  • Lack of concern from Customer Support
  • Defective equipment for residential customers isn't covered under warranty replacement.
Raymond Goins profile photo
  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
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Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Troy Alcorn profile photo
No answers on this topic

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
Troy Alcorn profile photo
  • Good call tracking and automated systems allows for less staff and accurate metrics
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Vertical Wave IP

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details