What users are saying about

8x8 Virtual Office

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Top Rated
47 Ratings

8x8 Virtual Office

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Top Rated
47 Ratings
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Score 7.5 out of 101
2 Ratings
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Score 9.3 out of 101

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Likelihood to Recommend

8x8 Virtual Office

I would be hard-pressed to recommend 8x8 Virtual Office. My organization is unhappy with the solution - I hear team members complain about it at least once a week and we have been with the product for three+ years. I'm unaware of other solutions that exist in the market, so the only time I would recommend this is if another, more capable product doesn't exist that is within the same price range.
Kevin Scally profile photo

Vertical Wave IP

The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Vertical Wave IP
10.0
Hosted PBX
8x8 Virtual Office
8.5
Vertical Wave IP
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.0
Vertical Wave IP
10.0
User templates
8x8 Virtual Office
6.6
Vertical Wave IP
10.0
Call reports
8x8 Virtual Office
7.6
Vertical Wave IP
10.0
Directory of employee names
8x8 Virtual Office
8.4
Vertical Wave IP
10.0

Call Management

8x8 Virtual Office
8.6
Vertical Wave IP
10.0
Answering rules
8x8 Virtual Office
8.9
Vertical Wave IP
10.0
Call recording
8x8 Virtual Office
8.9
Vertical Wave IP
10.0
Call park
8x8 Virtual Office
8.2
Vertical Wave IP
10.0
Call screening
8x8 Virtual Office
8.2
Vertical Wave IP
10.0
Message alerts
8x8 Virtual Office
8.8
Vertical Wave IP
10.0

VoIP system collaboration

8x8 Virtual Office
7.8
Vertical Wave IP
Video conferencing
8x8 Virtual Office
7.5
Vertical Wave IP
Audio conferencing
8x8 Virtual Office
8.2
Vertical Wave IP

Mobile apps

8x8 Virtual Office
7.5
Vertical Wave IP
10.0
Mobile app for iOS
8x8 Virtual Office
7.5
Vertical Wave IP
10.0
Mobile app for Android
8x8 Virtual Office
7.6
Vertical Wave IP
10.0

Pros

  • Unified solution for setting up virtual meetings/conference calls - these meetings typically go smoothly and the application works well on desktop.
  • Active directory of team members.
  • Adding conference call information to Outlook emails via Outlook integration.
Kevin Scally profile photo
  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
No photo available

Cons

  • Their contact address book could use some improvement, but it is functional.
  • Having Fax be an immediate choice in the virtual office desktop app would make it a bit quicker to access faxes.
  • Occasional incomplete calls-- calls sometimes in out of office locations, using the cell phone app, drop without any immediate indication that a call was dropped, so a drop tone at the time a call is disconnected would be very useful as otherwise, you continue to speak only to realize later that the call had been dropped.
Aaron Kendal profile photo
  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We are still using Genesys services for our ACD solution. I still feel that Genesys has a better, more complete offering that is overall more stable and reliable than 8x8. If the choice was mine alone, our entire company would be on Genesys PureCloud. My company chose 8x8 for the cost savings we were able to negotiate with them.
Andy Breitsprecher profile photo
No answers on this topic

Return on Investment

  • 8x8 Customer Service was awful. We received no ROI or valuable knowledge from them.
  • 8x8 saved us about $80 a month in the 2 months we used them.
  • Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.
Raymond Goins profile photo
  • Good call tracking and automated systems allows for less staff and accurate metrics
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Vertical Wave IP

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Vertical Wave IP More Information