What users are saying about
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64 Ratings
4 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
4 Ratings
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Score 8.1 out of 101

Likelihood to Recommend

8x8 Virtual Office

It can eliminate the need for a desk phone. It is perfect for business travelers and remote workers. It is a key part of any DRBC plan. One downside is that any rules have to be set up on the website - you can’t make changes to rules/settings on the fly from a mobile phone. There isn't an easy way to move while on a call from cell to a desk phone. We've also experienced dropped calls, depending on service.
No photo available

VirtualPBX

I wouldn't recommend it for use with SIP extensions or over 10 users. SIP is too unreliable (not Virtual PBX's fault) and [for] over 10 users it gets too expensive for a small office or home office (SOHO).
Jody Thomas profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
VirtualPBX
Hosted PBX
8x8 Virtual Office
8.4
VirtualPBX
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
VirtualPBX
User templates
8x8 Virtual Office
6.5
VirtualPBX
Call reports
8x8 Virtual Office
7.7
VirtualPBX
Directory of employee names
8x8 Virtual Office
8.6
VirtualPBX

Call Management

8x8 Virtual Office
8.6
VirtualPBX
Answering rules
8x8 Virtual Office
8.7
VirtualPBX
Call recording
8x8 Virtual Office
8.8
VirtualPBX
Call park
8x8 Virtual Office
8.2
VirtualPBX
Call screening
8x8 Virtual Office
8.5
VirtualPBX
Message alerts
8x8 Virtual Office
8.9
VirtualPBX

VoIP system collaboration

8x8 Virtual Office
7.8
VirtualPBX
Video conferencing
8x8 Virtual Office
7.5
VirtualPBX
Audio conferencing
8x8 Virtual Office
8.1
VirtualPBX

Mobile apps

8x8 Virtual Office
7.5
VirtualPBX
Mobile app for iOS
8x8 Virtual Office
7.5
VirtualPBX
Mobile app for Android
8x8 Virtual Office
7.6
VirtualPBX

Pros

8x8 Virtual Office

  • Offers reliable traditional phone service for desk users
  • Voicemail system is flexible, allowing messages to get to the user even if they are not in the office easily and are easy to manage.
  • Low introductory price, good place to start if you're new to VoIP
Sam Shearin profile photo

VirtualPBX

  • Customizable auto attendant
  • Reliability
  • Personalized phone conferencing
Jody Thomas profile photo

Cons

8x8 Virtual Office

  • The application on devices often does not connect when you go to answer a call, so you're left trying to call someone back after essentially hanging up on them.
  • Instant messaging is extremely clunky and takes a very long time to load. Our team uses Slack or Microsoft Teams instead.
  • Versioning of the desktop application isn't consistent. I recently had to reinstall the application and, even though I am installing the newest version and there is no beta version for me to participate in, for some reason some of the functionality is now missing.
Kevin Scally profile photo

VirtualPBX

  • Integration with web conferencing service
  • Voice to text translation for VM
  • Mobile application for voice mail and configuration changes
Jody Thomas profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

VirtualPBX

VirtualPBX 10.0
Based on 1 answer
Once it works and has retain ROI.....keep it going
No photo available

Alternatives Considered

8x8 Virtual Office

I have not used any other products related to this
Alex Garcia profile photo

VirtualPBX

Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
Jody Thomas profile photo

Return on Investment

8x8 Virtual Office

  • An 8x8 customer was paying AT&T over $1500 a month for 18 phone lines. When we converted him to 8x8 his phone bill went down to $120 a month. Big savings and he got more features.
  • 95% of the time, our 8x8 customers see savings and always get more features.
Joe Khoe profile photo

VirtualPBX

  • Professional appearance to customers
  • Simple solution for voice conferencing
Jody Thomas profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

VirtualPBX

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details

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