What users are saying about

8x8 Virtual Office

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Top Rated
44 Ratings
3 Ratings

8x8 Virtual Office

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Top Rated
44 Ratings
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Score 7.9 out of 101
3 Ratings
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Score 10 out of 101

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Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

VirtualPBX

I wouldn't recommend it for use with SIP extensions or over 10 users. SIP is too unreliable (not Virtual PBX's fault) and [for] over 10 users it gets too expensive for a small office or home office (SOHO).
Jody Thomas profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.6
VirtualPBX
Hosted PBX
8x8 Virtual Office
9.1
VirtualPBX
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
VirtualPBX
User templates
8x8 Virtual Office
8.5
VirtualPBX
Call reports
8x8 Virtual Office
8.0
VirtualPBX
Directory of employee names
8x8 Virtual Office
8.4
VirtualPBX

Call Management

8x8 Virtual Office
8.7
VirtualPBX
Answering rules
8x8 Virtual Office
8.9
VirtualPBX
Call recording
8x8 Virtual Office
9.1
VirtualPBX
Call park
8x8 Virtual Office
8.6
VirtualPBX
Call screening
8x8 Virtual Office
8.0
VirtualPBX
Message alerts
8x8 Virtual Office
9.0
VirtualPBX

VoIP system collaboration

8x8 Virtual Office
8.1
VirtualPBX
Video conferencing
8x8 Virtual Office
7.9
VirtualPBX
Audio conferencing
8x8 Virtual Office
8.3
VirtualPBX

Mobile apps

8x8 Virtual Office
8.3
VirtualPBX
Mobile app for iOS
8x8 Virtual Office
8.7
VirtualPBX
Mobile app for Android
8x8 Virtual Office
8.0
VirtualPBX

Pros

  • All services (Chat, Meeting, Phones) all in one application
  • 8x8 has been very flexible to work with as an organization and don't seem to be committed to strict arbitrary policies.
  • Does not require a VPN connection to use their solution.
Andy Breitsprecher profile photo
  • Customizable auto attendant
  • Reliability
  • Personalized phone conferencing
Jody Thomas profile photo

Cons

  • Softphone freezes sometimes
  • The android app could use some updates
No photo available
  • Integration with web conferencing service
  • Voice to text translation for VM
  • Mobile application for voice mail and configuration changes
Jody Thomas profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
VirtualPBX10.0
Based on 1 answer
Once it works and has retain ROI.....keep it going
No photo available

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Raymond Goins profile photo
Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
Jody Thomas profile photo

Return on Investment

  • 8x8 Customer Service was awful. We received no ROI or valuable knowledge from them.
  • 8x8 saved us about $80 a month in the 2 months we used them.
  • Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.
Raymond Goins profile photo
  • Professional appearance to customers
  • Simple solution for voice conferencing
Jody Thomas profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

VirtualPBX

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details