What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

VirtualPBX

3 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

VirtualPBX

3 Ratings
Score 10 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

VirtualPBX

I wouldn't recommend it for use with SIP extensions or over 10 users. SIP is too unreliable (not Virtual PBX's fault) and [for] over 10 users it gets too expensive for a small office or home office (SOHO).
Jody Thomas profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
VirtualPBX
Hosted PBX
8x8 Virtual Office
9.8
VirtualPBX
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
VirtualPBX
User templates
8x8 Virtual Office
9.1
VirtualPBX
Call reports
8x8 Virtual Office
8.2
VirtualPBX
Directory of employee names
8x8 Virtual Office
7.6
VirtualPBX

Call Management

8x8 Virtual Office
8.8
VirtualPBX
Answering rules
8x8 Virtual Office
9.4
VirtualPBX
Call recording
8x8 Virtual Office
9.3
VirtualPBX
Call park
8x8 Virtual Office
9.4
VirtualPBX
Call screening
8x8 Virtual Office
7.0
VirtualPBX
Message alerts
8x8 Virtual Office
8.9
VirtualPBX

VoIP system collaboration

8x8 Virtual Office
8.0
VirtualPBX
Video conferencing
8x8 Virtual Office
7.9
VirtualPBX
Audio conferencing
8x8 Virtual Office
8.2
VirtualPBX

Mobile apps

8x8 Virtual Office
8.5
VirtualPBX
Mobile app for iOS
8x8 Virtual Office
8.8
VirtualPBX
Mobile app for Android
8x8 Virtual Office
8.2
VirtualPBX

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
Ashish Shah profile photo
  • Customizable auto attendant
  • Reliability
  • Personalized phone conferencing
Jody Thomas profile photo

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
Ashish Shah profile photo
  • Integration with web conferencing service
  • Voice to text translation for VM
  • Mobile application for voice mail and configuration changes
Jody Thomas profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
VirtualPBX10.0
Based on 1 answer
Once it works and has retain ROI.....keep it going
No photo available

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Ashish Shah profile photo
Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.
Jody Thomas profile photo

Return on Investment

  • It's been great. No headache at all.
No photo available
  • Professional appearance to customers
  • Simple solution for voice conferencing
Jody Thomas profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

VirtualPBX

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details