What users are saying about
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64 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
23 Ratings
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Score 8 out of 101

Likelihood to Recommend

8x8 Virtual Office

Very good for office and on-the-go use. For faxes, it is a lifesaver for both sending and receiving, and the voicemail to email function is incredibly helpful.Excellent for attorneys that need to travel and be in court but need connectivity at all times. It's very useful for immediately contacting clients with a result wherever you may be at the time. It also lets you know of voicemail and faxes when you are out of the office to allow for quickly addressing matters at all times.
Aaron Kendal profile photo

Vonage Business Cloud

Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
Brian Duffy profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Vonage Business Cloud
Hosted PBX
8x8 Virtual Office
8.4
Vonage Business Cloud
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Vonage Business Cloud
User templates
8x8 Virtual Office
6.5
Vonage Business Cloud
Call reports
8x8 Virtual Office
7.7
Vonage Business Cloud
Directory of employee names
8x8 Virtual Office
8.6
Vonage Business Cloud

Call Management

8x8 Virtual Office
8.6
Vonage Business Cloud
Answering rules
8x8 Virtual Office
8.7
Vonage Business Cloud
Call recording
8x8 Virtual Office
8.8
Vonage Business Cloud
Call park
8x8 Virtual Office
8.2
Vonage Business Cloud
Call screening
8x8 Virtual Office
8.5
Vonage Business Cloud
Message alerts
8x8 Virtual Office
8.9
Vonage Business Cloud

VoIP system collaboration

8x8 Virtual Office
7.8
Vonage Business Cloud
Video conferencing
8x8 Virtual Office
7.5
Vonage Business Cloud
Audio conferencing
8x8 Virtual Office
8.1
Vonage Business Cloud

Mobile apps

8x8 Virtual Office
7.5
Vonage Business Cloud
Mobile app for iOS
8x8 Virtual Office
7.5
Vonage Business Cloud
Mobile app for Android
8x8 Virtual Office
7.6
Vonage Business Cloud

Pros

8x8 Virtual Office

  • Faxes and voicemail -- the quick sending of both to email makes for a very reliable method of not only processing, but also storing them as attachments which is vital.
  • Call reflecting from desk to cell phone is instantaneous, and very useful whenever one is away from the office but still needs to get client calls.
  • Very high-quality audio typically indistinguishable from a landline, in a much more affordable problem sliding package.
Aaron Kendal profile photo

Vonage Business Cloud

  • Availability
  • Ease of Administration
  • Plans that fit your needs
Brian Duffy profile photo

Cons

8x8 Virtual Office

  • I think the 8x8 mobile app for Android could be more visually appealing. More use of color, contrast, etc.
  • SMS service should not require a subscription.
  • Call quality is sometimes questionable. App has glitches where it freezes at times.
No photo available

Vonage Business Cloud

  • The extension can only have three devices which is difficult if you work in multiple locations. Your cell phone is one of the three, so you really only get two. I have three office locations that I work out of and it would be nice to have my extension at each.
Brian Duffy profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Vonage Business Cloud

Vonage Business Cloud 10.0
Based on 1 answer
No answer on this topic is available.

Usability

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Vonage Business Cloud

Vonage Business Cloud 10.0
Based on 1 answer
I have been using Vonage Business Cloud for over a year and I have not had any problems. It has been very easy to use.
Brian Duffy profile photo

Alternatives Considered

8x8 Virtual Office

We are actually switching to Skype for Business because it is included with Office 365.
Srecko Anzic profile photo

Vonage Business Cloud

Phone service is much more reliable than Comcast and much cheaper than AT&T. At the same time, support for Vonage Business is vastly superior to those two products as it is very easy to get a hold of someone willing to help solve any technical or billing questions you may have.
Derek Letellier profile photo

Return on Investment

8x8 Virtual Office

  • It's been great. No headache at all.
No photo available

Vonage Business Cloud

  • Saved 30 percent per month on baseline phone expenses
  • No costs for long-distance calling, saving us on the cost of calls per month
  • No extra equipment required to install and maintain service outside of IP phones
Derek Letellier profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Vonage Business Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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