What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Vonage Business Cloud

19 Ratings
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Vonage Business Cloud

Vonage Business works great if you have a solid existing internet connection. It's a great way to save on existing landline services (we personally reduced our phone expenses 30 percent per month switching to them). We can rely on Vonage to work correctly in a lot of instances (especially compared to Comcast Business Voice, which had several recent nationwide outages), and there is no loss in sound quality.
Derek Letellier profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Vonage Business Cloud
Hosted PBX
8x8 Virtual Office
9.8
Vonage Business Cloud
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Vonage Business Cloud
User templates
8x8 Virtual Office
9.1
Vonage Business Cloud
Call reports
8x8 Virtual Office
8.2
Vonage Business Cloud
Directory of employee names
8x8 Virtual Office
7.6
Vonage Business Cloud

Call Management

8x8 Virtual Office
8.8
Vonage Business Cloud
Answering rules
8x8 Virtual Office
9.4
Vonage Business Cloud
Call recording
8x8 Virtual Office
9.3
Vonage Business Cloud
Call park
8x8 Virtual Office
9.4
Vonage Business Cloud
Call screening
8x8 Virtual Office
7.0
Vonage Business Cloud
Message alerts
8x8 Virtual Office
8.9
Vonage Business Cloud

VoIP system collaboration

8x8 Virtual Office
8.0
Vonage Business Cloud
Video conferencing
8x8 Virtual Office
7.9
Vonage Business Cloud
Audio conferencing
8x8 Virtual Office
8.2
Vonage Business Cloud

Mobile apps

8x8 Virtual Office
8.5
Vonage Business Cloud
Mobile app for iOS
8x8 Virtual Office
8.8
Vonage Business Cloud
Mobile app for Android
8x8 Virtual Office
8.2
Vonage Business Cloud

Pros

  • No issues purchasing the Cisco SPA-122 and SPA-8000 devices.
  • No issues setting up the Cisco SPA-122 and SPA-8000 devices.
  • Cheaper to go with 8x8 service and the Cisco SPA-122 or Cisco SPA-8000 devices than hosting GFI Faxmaker 14 yourself.
Raymond Goins profile photo
  • Good audio quality, especially when using our Polycom SoundStation phones
  • Vonage continues to add new products and features all the time and are constantly innovating
  • Ease of setup allows us to place phones anywhere with an Ethernet connection, allowing us to easily add phone service anywhere in our office or even at different locations and remain connected to the same phone system
Derek Letellier profile photo

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
Troy Alcorn profile photo
  • Communication of new features
  • Availability of Training
Matt Brosseau profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Troy Alcorn profile photo
Vonage has the voice extension app and it uses data only when there is no wifi. The quality of the voice [is good] and the rate is cheaper. The International calls are much faster and easier to make without any other codes or number - it is as easy as making local calls with competitive rates/cheaper rates than the other companies. The international calls can be done to an additional number of countries and it is not limited to few.
No photo available

Return on Investment

  • It has neither had a positive or negative impact.
Robert Foreman profile photo
  • VOIP calls made easy - cost effective due to vonage.
  • International calls made easy with good quality voice quality and support system. Extension audio with call hold helps to work better.
  • Business area and reach is more higher because the there are no boundaries because with vonage we are able to call many countries with same rates and mostly on wifi and data charges are applied only when there is no wifi.
  • Call rates are competitive and cheaper when compared to other relative companies which ultimately helps for the growth of the conpany.
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Vonage Business Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details