What users are saying about
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64 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
23 Ratings
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Score 8 out of 101

Likelihood to Recommend

8x8 Virtual Office

Best suited for basic VoIP service (desk phones) in either a local office or small business with multiple locations. Not very well suited for a large corporation needing complex call routing or multiple menu call flows. Occasional (manual) call recording works fine, but not particularly well setup for always-on recording due to storage limitations and no ability to auto-archive onto a cloud storage service. Mobile is limited as well, works just fine for call-forwarding but would not recommend as the primary usage of system. So if you're looking for a traditional "land-line" office phone system it works great, and for the price it's hard to beat, but only with a contract discount... and the contracts are difficult if not impossible to get out of w/o paying high early termination fees.
Sam Shearin profile photo

Vonage Business Cloud

Vonage Business Cloud is well suited if you have small or limited IT staff and/or you have many remote workers and little or no on-prem hardware. I would recommend Vonage to small to medium-sized businesses. It would not be well suited to a large organization where everyone works in the same building and the IT staff has servers and staff to manage a VoIP system.
Brian Duffy profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Vonage Business Cloud
Hosted PBX
8x8 Virtual Office
8.4
Vonage Business Cloud
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Vonage Business Cloud
User templates
8x8 Virtual Office
6.5
Vonage Business Cloud
Call reports
8x8 Virtual Office
7.7
Vonage Business Cloud
Directory of employee names
8x8 Virtual Office
8.6
Vonage Business Cloud

Call Management

8x8 Virtual Office
8.6
Vonage Business Cloud
Answering rules
8x8 Virtual Office
8.7
Vonage Business Cloud
Call recording
8x8 Virtual Office
8.8
Vonage Business Cloud
Call park
8x8 Virtual Office
8.2
Vonage Business Cloud
Call screening
8x8 Virtual Office
8.5
Vonage Business Cloud
Message alerts
8x8 Virtual Office
8.9
Vonage Business Cloud

VoIP system collaboration

8x8 Virtual Office
7.8
Vonage Business Cloud
Video conferencing
8x8 Virtual Office
7.5
Vonage Business Cloud
Audio conferencing
8x8 Virtual Office
8.1
Vonage Business Cloud

Mobile apps

8x8 Virtual Office
7.5
Vonage Business Cloud
Mobile app for iOS
8x8 Virtual Office
7.5
Vonage Business Cloud
Mobile app for Android
8x8 Virtual Office
7.6
Vonage Business Cloud

Pros

8x8 Virtual Office

  • Offers reliable traditional phone service for desk users
  • Voicemail system is flexible, allowing messages to get to the user even if they are not in the office easily and are easy to manage.
  • Low introductory price, good place to start if you're new to VoIP
Sam Shearin profile photo

Vonage Business Cloud

  • Local U.S. Call anywhere in the United States or outside.
  • Reliable lines even if Caller is Overseas travelling with the use of a Mobile App.
  • Monthly recurrent charge with functionality that can be used on the Go.
No photo available

Cons

8x8 Virtual Office

  • The application on devices often does not connect when you go to answer a call, so you're left trying to call someone back after essentially hanging up on them.
  • Instant messaging is extremely clunky and takes a very long time to load. Our team uses Slack or Microsoft Teams instead.
  • Versioning of the desktop application isn't consistent. I recently had to reinstall the application and, even though I am installing the newest version and there is no beta version for me to participate in, for some reason some of the functionality is now missing.
Kevin Scally profile photo

Vonage Business Cloud

  • The extension can only have three devices which is difficult if you work in multiple locations. Your cell phone is one of the three, so you really only get two. I have three office locations that I work out of and it would be nice to have my extension at each.
Brian Duffy profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Vonage Business Cloud

Vonage Business Cloud 10.0
Based on 1 answer
No answer on this topic is available.

Usability

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Vonage Business Cloud

Vonage Business Cloud 10.0
Based on 1 answer
I have been using Vonage Business Cloud for over a year and I have not had any problems. It has been very easy to use.
Brian Duffy profile photo

Alternatives Considered

8x8 Virtual Office

8x8 is definitely the winner if you're comparing RingCentral solely based on cost, however it will fall short on mobile, and administrative features/metrics compared to RingCentral. I would say Dialpad is in the middle, a bit more expensive than 8x8 but less costly than RingCentral. The mobile app behaves well and does texting which is great! I would say that 8x8 actually handles call recording a bit better than Dialpad but not as well as RingCentral. If you don't have a huge number of mobile-only users and cost is your primary concern 8x8 looks really good comparatively, just don't as many bells and whistles as the other two.
Sam Shearin profile photo

Vonage Business Cloud

Phone service is much more reliable than Comcast and much cheaper than AT&T. At the same time, support for Vonage Business is vastly superior to those two products as it is very easy to get a hold of someone willing to help solve any technical or billing questions you may have.
Derek Letellier profile photo

Return on Investment

8x8 Virtual Office

  • Positive - we have been able to eliminate hard phones.
  • Positive - we have a unified phone conferencing solution for the US. Negative - doesn't work internationally.
  • Negative - the majority of the organization is unhappy with the solution - call quality is subpar and the app is buggy.
Kevin Scally profile photo

Vonage Business Cloud

  • Constant contact with other important business connections on a daily basis.
  • Reliable phone connection
  • AMEX billing | Recurrent basis
No photo available

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Vonage Business Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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