What users are saying about
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131 Ratings

8x8 Virtual Office

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131 Ratings
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Score 7.1 out of 101
27 Ratings
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Score 8.4 out of 101

Likelihood to Recommend

8x8 Virtual Office

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Vonage Business Cloud

Vonage Business works great if you have a solid existing internet connection. It's a great way to save on existing landline services (we personally reduced our phone expenses 30 percent per month switching to them). We can rely on Vonage to work correctly in a lot of instances (especially compared to Comcast Business Voice, which had several recent nationwide outages), and there is no loss in sound quality.
Derek Letellier profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Vonage Business Cloud
Hosted PBX
8x8 Virtual Office
8.0
Vonage Business Cloud
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Vonage Business Cloud
User templates
8x8 Virtual Office
6.5
Vonage Business Cloud
Call reports
8x8 Virtual Office
7.5
Vonage Business Cloud
Directory of employee names
8x8 Virtual Office
8.6
Vonage Business Cloud

Call Management

8x8 Virtual Office
8.5
Vonage Business Cloud
Answering rules
8x8 Virtual Office
8.5
Vonage Business Cloud
Call recording
8x8 Virtual Office
8.8
Vonage Business Cloud
Call park
8x8 Virtual Office
8.0
Vonage Business Cloud
Call screening
8x8 Virtual Office
8.5
Vonage Business Cloud
Message alerts
8x8 Virtual Office
8.8
Vonage Business Cloud

VoIP system collaboration

8x8 Virtual Office
7.6
Vonage Business Cloud
Video conferencing
8x8 Virtual Office
7.3
Vonage Business Cloud
Audio conferencing
8x8 Virtual Office
7.9
Vonage Business Cloud

Mobile apps

8x8 Virtual Office
7.5
Vonage Business Cloud
Mobile app for iOS
8x8 Virtual Office
7.5
Vonage Business Cloud
Mobile app for Android
8x8 Virtual Office
7.5
Vonage Business Cloud

Pros

8x8 Virtual Office

  • The control panel is great and gives us full flexibility over how our system is configured.
  • The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
  • The smartphone app is great and is just like having your fully-functional desk phone in your pocket.
Andrew Steven profile photo

Vonage Business Cloud

  • Chime - comes with our account, used to hold online meetings and screen share
  • Stable, consistant connections
  • Able to easily customize settings - personal and business-wide
Jay Donaldson profile photo

Cons

8x8 Virtual Office

  • A good VOIP experience relies on good connectivity, so it's frustrating when your mobile phone network doesn't give you a strong or fast enough signal for a seamless experience. This isn't an 8x8 issue, but 8x8 are affected by the weak links in the chain.
Andrew Steven profile photo

Vonage Business Cloud

  • Vonage relies on your existing internet, so you are beholden to your existing internet service provider. They would be improved by having contingencies and backups in the event that a customer's internet service goes down
Derek Letellier profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
its functionality and stability are amazing
Kwame H. Baptiste profile photo

Vonage Business Cloud

Vonage Business Cloud 10.0
Based on 1 answer
No answer on this topic is available.

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Vonage Business Cloud

Vonage Business Cloud 10.0
Based on 1 answer
I have been using Vonage Business Cloud for over a year and I have not had any problems. It has been very easy to use.
Brian Duffy profile photo

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Vonage Business Cloud

No score
No answers yet
No answers on this topic

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Vonage Business Cloud

No score
No answers yet
No answers on this topic

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Vonage Business Cloud

Vonage Business Cloud 10.0
Based on 2 answers
Support is consistently available and always helpful to our firm. There has yet to be a time that I call in for end-user or systems support when I am not completely satisfied with the level of care I receive.They've assisted me in everything from provisioning Polycom devices to setting up the mobile app for our organization's President.
Matt Brosseau profile photo

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Vonage Business Cloud

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

We liked the flexibility of 8x8. We liked the fact that they supply VOIP services to the regulator in the UK. We liked the robustness of their network and the quality of their support. We liked the initial discounts and the low cost of entry. We liked that they are a NASDAQ listed company so are financially secure. We liked the ease of porting over our existing numbers.
Andrew Steven profile photo

Vonage Business Cloud

We transitioned from another VoIP provider. Unfortunately, that provider had consistent quality issues. We did evaluate several other options before transitioning away from our first VoIP provider, but ultimately Vonage Business had the features we were looking for. They integrated directly into our CRM and allowed our staff to stay in constant contact.
Matt Brosseau profile photo

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Vonage Business Cloud

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • 8x8 has enabled us to totally streamline our voice calls.
  • We now no longer publish our mobile phone numbers as we receive direct line calls straight to the 8x8 mobile app, eliminating the need to give out additional and personal number details.
  • One single, fixed price gives us all the calls we need so we can budget precisely.
Andrew Steven profile photo

Vonage Business Cloud

  • Integrations have made tracking employee work easier
  • Constant connectivity has made our employees easier to reach
Matt Brosseau profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Vonage Business Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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