What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Vonage Business Cloud

19 Ratings
Score 7.9 out of 101

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Likelihood to Recommend

8x8 Virtual Office

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.
Ashish Shah profile photo

Vonage Business Cloud

I don't work in an enterprise environment, so I can't speak to Vonage's capabilities there. In a mid-size organization, however, Vonage Business is a magnificent solution for communication. It's flexible and can work on softphones, Polycom devices, and mobile phones so your team can use whatever means of connection they're most comfortable with.
Matt Brosseau profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Vonage Business Cloud
Hosted PBX
8x8 Virtual Office
9.8
Vonage Business Cloud
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Vonage Business Cloud
User templates
8x8 Virtual Office
9.1
Vonage Business Cloud
Call reports
8x8 Virtual Office
8.2
Vonage Business Cloud
Directory of employee names
8x8 Virtual Office
7.6
Vonage Business Cloud

Call Management

8x8 Virtual Office
8.8
Vonage Business Cloud
Answering rules
8x8 Virtual Office
9.4
Vonage Business Cloud
Call recording
8x8 Virtual Office
9.3
Vonage Business Cloud
Call park
8x8 Virtual Office
9.4
Vonage Business Cloud
Call screening
8x8 Virtual Office
7.0
Vonage Business Cloud
Message alerts
8x8 Virtual Office
8.9
Vonage Business Cloud

VoIP system collaboration

8x8 Virtual Office
8.0
Vonage Business Cloud
Video conferencing
8x8 Virtual Office
7.9
Vonage Business Cloud
Audio conferencing
8x8 Virtual Office
8.2
Vonage Business Cloud

Mobile apps

8x8 Virtual Office
8.5
Vonage Business Cloud
Mobile app for iOS
8x8 Virtual Office
8.8
Vonage Business Cloud
Mobile app for Android
8x8 Virtual Office
8.2
Vonage Business Cloud

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
No photo available
  • Stability & Reliability
  • End-User Support
  • New Service Integration/Third Party APIs
Matt Brosseau profile photo

Cons

  • More tutorials
  • Make the systems more intuitive
  • Lower costs
Robert Foreman profile photo
  • Video calls would have been an added advantage.
  • I wish there are few conference bridges for more calls as the quality of calls are so good that these days I mostly make one on ones.
  • The extension voice calls are a plus, until it crashes with wifi on regular basis.
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Troy Alcorn profile photo
Vonage has the voice extension app and it uses data only when there is no wifi. The quality of the voice [is good] and the rate is cheaper. The International calls are much faster and easier to make without any other codes or number - it is as easy as making local calls with competitive rates/cheaper rates than the other companies. The international calls can be done to an additional number of countries and it is not limited to few.
No photo available

Return on Investment

  • It has neither had a positive or negative impact.
Robert Foreman profile photo
  • VOIP calls made easy - cost effective due to vonage.
  • International calls made easy with good quality voice quality and support system. Extension audio with call hold helps to work better.
  • Business area and reach is more higher because the there are no boundaries because with vonage we are able to call many countries with same rates and mostly on wifi and data charges are applied only when there is no wifi.
  • Call rates are competitive and cheaper when compared to other relative companies which ultimately helps for the growth of the conpany.
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Vonage Business Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details