What users are saying about

8x8 Virtual Office

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Top Rated
44 Ratings

8x8 Virtual Office

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Top Rated
44 Ratings
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Score 7.9 out of 101
20 Ratings
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Score 7.8 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

8x8 Virtual Office is well-suited for offices that have a lot of mobile employees. Calls can be forwarded to a cell phone so that nobody has to miss an important call. In a traditional office setting, you do need a reliable internet connection so that calls aren't diverted directly to voice mail.
Shane Orr profile photo

Vonage Business Cloud

Vonage Business works great if you have a solid existing internet connection. It's a great way to save on existing landline services (we personally reduced our phone expenses 30 percent per month switching to them). We can rely on Vonage to work correctly in a lot of instances (especially compared to Comcast Business Voice, which had several recent nationwide outages), and there is no loss in sound quality.
Derek Letellier profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.6
Vonage Business Cloud
Hosted PBX
8x8 Virtual Office
9.1
Vonage Business Cloud
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Vonage Business Cloud
User templates
8x8 Virtual Office
8.5
Vonage Business Cloud
Call reports
8x8 Virtual Office
8.0
Vonage Business Cloud
Directory of employee names
8x8 Virtual Office
8.4
Vonage Business Cloud

Call Management

8x8 Virtual Office
8.7
Vonage Business Cloud
Answering rules
8x8 Virtual Office
8.9
Vonage Business Cloud
Call recording
8x8 Virtual Office
9.1
Vonage Business Cloud
Call park
8x8 Virtual Office
8.6
Vonage Business Cloud
Call screening
8x8 Virtual Office
8.0
Vonage Business Cloud
Message alerts
8x8 Virtual Office
9.0
Vonage Business Cloud

VoIP system collaboration

8x8 Virtual Office
8.1
Vonage Business Cloud
Video conferencing
8x8 Virtual Office
7.9
Vonage Business Cloud
Audio conferencing
8x8 Virtual Office
8.3
Vonage Business Cloud

Mobile apps

8x8 Virtual Office
8.3
Vonage Business Cloud
Mobile app for iOS
8x8 Virtual Office
8.7
Vonage Business Cloud
Mobile app for Android
8x8 Virtual Office
8.0
Vonage Business Cloud

Pros

  • Great for communicating with your company employees.
  • Convenient for having meetings through the conference bridge.
  • Powerful phone system with many features that can be modified easily to adapt the phone system flexible customer needs.
  • Has everything you need to communicate with businesses in one place: voice, fax, text, meetings, etc.
Joe Khoe profile photo
  • Local U.S. Call anywhere in the United States or outside.
  • Reliable lines even if Caller is Overseas travelling with the use of a Mobile App.
  • Monthly recurrent charge with functionality that can be used on the Go.
No photo available

Cons

  • Need the ability to send text attached files or pictures to contacts.
  • Need an easier way to block callers with a block phone number button similar to cell phones.
Joe Khoe profile photo
  • Ability to be used with Video with Wi-Fi functionality with a Video Feed
  • Ability to be used on a 12-month agreement with less recurring charges compared to competition.
  • Ability to be used with a Complimentary video handset phone bundled in to remain competitive?
  • Perhaps there could be an added iWatch App that pulls video off VoIP?
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 outperformed all companies and produce results - exactly what we needed.
Joe Khoe profile photo
Vonage turns out to be a company who has leveraged its long-standing reputation to keep pricing costs down and initial sign-up costs down to acquire new customers.
No photo available

Return on Investment

  • 8x8 Customer Service was awful. We received no ROI or valuable knowledge from them.
  • 8x8 saved us about $80 a month in the 2 months we used them.
  • Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.
Raymond Goins profile photo
  • Constant contact with other important business connections on a daily basis.
  • Reliable phone connection
  • AMEX billing | Recurrent basis
No photo available

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Vonage Business Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details