What users are saying about

8x8 Virtual Office

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Top Rated
44 Ratings

Zoho CRM

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328 Ratings

8x8 Virtual Office

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Top Rated
44 Ratings
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Score 7.9 out of 101

Zoho CRM

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328 Ratings
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Score 7.8 out of 101

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Likelihood to Recommend

8x8 Virtual Office

If you need a flexible and cost effective solution for faxing, then 8x8 may be an option for you if you are a small business, startup or non-profit organization that doesn't require high quality of service (QoS) or rarely sends out faxes.
Raymond Goins profile photo

Zoho CRM

Zoho CRM is a great CRM for organizations of all sizes. It's best used as a tool to organize and communicate with clients and prospective clients. Our sales staff uses it on a daily basis to continuously keep notes on their communication with clients during the sales process.At times, it feels like Zoho CRM is trying to offer too much and it can be overwhelming if trying to use all features and capabilities. It's better to focus on a handful of features and get your organization using those features on a consistent basis than trying to incorporate everything that Zoho can do
Adam Montgomery profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.6
Zoho CRM
Hosted PBX
8x8 Virtual Office
9.1
Zoho CRM
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Zoho CRM
User templates
8x8 Virtual Office
8.5
Zoho CRM
Call reports
8x8 Virtual Office
8.0
Zoho CRM
Directory of employee names
8x8 Virtual Office
8.4
Zoho CRM

Call Management

8x8 Virtual Office
8.7
Zoho CRM
Answering rules
8x8 Virtual Office
8.9
Zoho CRM
Call recording
8x8 Virtual Office
9.1
Zoho CRM
Call park
8x8 Virtual Office
8.6
Zoho CRM
Call screening
8x8 Virtual Office
8.0
Zoho CRM
Message alerts
8x8 Virtual Office
9.0
Zoho CRM

VoIP system collaboration

8x8 Virtual Office
8.1
Zoho CRM
Video conferencing
8x8 Virtual Office
7.9
Zoho CRM
Audio conferencing
8x8 Virtual Office
8.3
Zoho CRM

Mobile apps

8x8 Virtual Office
8.3
Zoho CRM
Mobile app for iOS
8x8 Virtual Office
8.7
Zoho CRM
Mobile app for Android
8x8 Virtual Office
8.0
Zoho CRM

Sales Force Automation

8x8 Virtual Office
Zoho CRM
8.2
Customer data management / contact management
8x8 Virtual Office
Zoho CRM
8.4
Workflow management
8x8 Virtual Office
Zoho CRM
8.1
Territory management
8x8 Virtual Office
Zoho CRM
8.0
Opportunity management
8x8 Virtual Office
Zoho CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
8x8 Virtual Office
Zoho CRM
7.9
Contract management
8x8 Virtual Office
Zoho CRM
8.4
Quote & order management
8x8 Virtual Office
Zoho CRM
8.0
Interaction tracking
8x8 Virtual Office
Zoho CRM
8.5
Channel / partner relationship management
8x8 Virtual Office
Zoho CRM
8.3

Customer Service & Support

8x8 Virtual Office
Zoho CRM
7.0
Case management
8x8 Virtual Office
Zoho CRM
6.9
Call center management
8x8 Virtual Office
Zoho CRM
7.2
Help desk management
8x8 Virtual Office
Zoho CRM
6.9

Marketing Automation

8x8 Virtual Office
Zoho CRM
7.7
Lead management
8x8 Virtual Office
Zoho CRM
7.8
Email marketing
8x8 Virtual Office
Zoho CRM
7.5

CRM Project Management

8x8 Virtual Office
Zoho CRM
7.8
Task management
8x8 Virtual Office
Zoho CRM
8.0
Billing and invoicing management
8x8 Virtual Office
Zoho CRM
7.5
Reporting
8x8 Virtual Office
Zoho CRM
8.1

CRM Reporting & Analytics

8x8 Virtual Office
Zoho CRM
8.1
Forecasting
8x8 Virtual Office
Zoho CRM
8.0
Pipeline visualization
8x8 Virtual Office
Zoho CRM
8.2
Customizable reports
8x8 Virtual Office
Zoho CRM
8.1

Customization

8x8 Virtual Office
Zoho CRM
8.0
Custom fields
8x8 Virtual Office
Zoho CRM
8.0
Custom objects
8x8 Virtual Office
Zoho CRM
7.7
Scripting environment
8x8 Virtual Office
Zoho CRM
8.2
API for custom integration
8x8 Virtual Office
Zoho CRM
8.2

Security

8x8 Virtual Office
Zoho CRM
8.7
Single sign-on capability
8x8 Virtual Office
Zoho CRM
9.0
Role-based user permissions
8x8 Virtual Office
Zoho CRM
8.4

Social CRM

8x8 Virtual Office
Zoho CRM
7.7
Social data
8x8 Virtual Office
Zoho CRM
7.7
Social engagement
8x8 Virtual Office
Zoho CRM
7.7

Integrations with 3rd-party Software

8x8 Virtual Office
Zoho CRM
7.3
Marketing automation
8x8 Virtual Office
Zoho CRM
7.3
Compensation management
8x8 Virtual Office
Zoho CRM
7.3

Platform

8x8 Virtual Office
Zoho CRM
7.7
Mobile access
8x8 Virtual Office
Zoho CRM
7.7

Pros

  • seamless on-boarding process
  • user friendly user interface
  • helpful customer service
No photo available
  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery profile photo

Cons

  • Their Desktop app doesn't always work correctly. Sometimes callers, cannot hear us and vice versa when the desktop app is used.
Tim Kyse profile photo
  • Zoho CRM customer service is responsive but when dealing with a specific issue, it can be time consuming and cumbersome to schedule a call to review the issue. Oftentimes while waiting, I spend a lot of time searching for answers on 'how to' videos and FAQs, but searching for answers this way can be frustrating.
  • While all of the functions and features are great, new users can find Zoho CRM a little overwhelming. It takes a while to fully grasp all of Zoho CRM's capabilities.
  • Zoho has other software products but it can be challenging to know when it would be useful to turn to their other products. For example, Zoho CRM has emailing functions but there is also Zoho Emails, which is a separate product.
Adam Montgomery profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Zoho CRM7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran profile photo

Usability

No score
No answers yet
No answers on this topic
Zoho CRM7.8
Based on 3 answers
Zoho CRM is extremely intuitive and allows users complete visibility of sales data through reports/analytics. The platform has wide native integration with other cloud-based business solutions. But, it's fairly simple to write scripts with their publicly available API.
No photo available

Support

No score
No answers yet
No answers on this topic
Zoho CRM4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta profile photo

Online Training

No score
No answers yet
No answers on this topic
Zoho CRM8.2
Based on 2 answers
Training was basic, and didn't really cover more advanced aspects of using the product.
No photo available

Implementation

No score
No answers yet
No answers on this topic
Zoho CRM8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood profile photo

Alternatives Considered

We are still using Genesys services for our ACD solution. I still feel that Genesys has a better, more complete offering that is overall more stable and reliable than 8x8. If the choice was mine alone, our entire company would be on Genesys PureCloud. My company chose 8x8 for the cost savings we were able to negotiate with them.
Andy Breitsprecher profile photo
We jumped to Zoho CRM from previous trial periods with Hatchbuck and Insightly. Zoho CRM is better suited for larger, growing organizations as it has more capabilities and features than Hatchbuck and Insightly. We liked to think of those CRMS as "starters" for small businesses just entering the CRM world
Adam Montgomery profile photo

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
Troy Alcorn profile photo
  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
8x8 Virtual Office Editions & Modules
8x8 Virtual Office
Additional Pricing Details

Zoho CRM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoho CRM Editions & Modules
Zoho CRM
Edition
Standard
`121
Professional
$201
Enterprise
$351
1. per user, per month
Additional Pricing Details