What users are saying about
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115 Ratings
Top Rated
365 Ratings

8x8 Virtual Office

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115 Ratings
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Score 7.1 out of 101
Top Rated
365 Ratings
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Score 7.8 out of 101

Likelihood to Recommend

8x8 Virtual Office

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Zoho CRM
Hosted PBX
8x8 Virtual Office
8.0
Zoho CRM
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Zoho CRM
User templates
8x8 Virtual Office
6.5
Zoho CRM
Call reports
8x8 Virtual Office
7.5
Zoho CRM
Directory of employee names
8x8 Virtual Office
8.6
Zoho CRM

Call Management

8x8 Virtual Office
8.5
Zoho CRM
Answering rules
8x8 Virtual Office
8.5
Zoho CRM
Call recording
8x8 Virtual Office
8.8
Zoho CRM
Call park
8x8 Virtual Office
8.1
Zoho CRM
Call screening
8x8 Virtual Office
8.5
Zoho CRM
Message alerts
8x8 Virtual Office
8.8
Zoho CRM

VoIP system collaboration

8x8 Virtual Office
7.6
Zoho CRM
Video conferencing
8x8 Virtual Office
7.3
Zoho CRM
Audio conferencing
8x8 Virtual Office
7.9
Zoho CRM

Mobile apps

8x8 Virtual Office
7.5
Zoho CRM
Mobile app for iOS
8x8 Virtual Office
7.5
Zoho CRM
Mobile app for Android
8x8 Virtual Office
7.6
Zoho CRM

Sales Force Automation

8x8 Virtual Office
Zoho CRM
8.5
Customer data management / contact management
8x8 Virtual Office
Zoho CRM
8.7
Workflow management
8x8 Virtual Office
Zoho CRM
8.6
Territory management
8x8 Virtual Office
Zoho CRM
8.2
Opportunity management
8x8 Virtual Office
Zoho CRM
8.7
Integration with email client (e.g., Outlook or Gmail)
8x8 Virtual Office
Zoho CRM
8.1
Contract management
8x8 Virtual Office
Zoho CRM
8.4
Quote & order management
8x8 Virtual Office
Zoho CRM
8.3
Interaction tracking
8x8 Virtual Office
Zoho CRM
8.9
Channel / partner relationship management
8x8 Virtual Office
Zoho CRM
8.6

Customer Service & Support

8x8 Virtual Office
Zoho CRM
7.7
Case management
8x8 Virtual Office
Zoho CRM
7.7
Call center management
8x8 Virtual Office
Zoho CRM
7.8
Help desk management
8x8 Virtual Office
Zoho CRM
7.7

Marketing Automation

8x8 Virtual Office
Zoho CRM
8.3
Lead management
8x8 Virtual Office
Zoho CRM
8.4
Email marketing
8x8 Virtual Office
Zoho CRM
8.2

CRM Project Management

8x8 Virtual Office
Zoho CRM
8.3
Task management
8x8 Virtual Office
Zoho CRM
8.6
Billing and invoicing management
8x8 Virtual Office
Zoho CRM
8.0
Reporting
8x8 Virtual Office
Zoho CRM
8.4

CRM Reporting & Analytics

8x8 Virtual Office
Zoho CRM
8.5
Forecasting
8x8 Virtual Office
Zoho CRM
8.4
Pipeline visualization
8x8 Virtual Office
Zoho CRM
8.6
Customizable reports
8x8 Virtual Office
Zoho CRM
8.4

Customization

8x8 Virtual Office
Zoho CRM
8.4
Custom fields
8x8 Virtual Office
Zoho CRM
8.2
Custom objects
8x8 Virtual Office
Zoho CRM
8.2
Scripting environment
8x8 Virtual Office
Zoho CRM
8.5
API for custom integration
8x8 Virtual Office
Zoho CRM
8.6

Security

8x8 Virtual Office
Zoho CRM
8.9
Single sign-on capability
8x8 Virtual Office
Zoho CRM
9.1
Role-based user permissions
8x8 Virtual Office
Zoho CRM
8.7

Social CRM

8x8 Virtual Office
Zoho CRM
7.8
Social data
8x8 Virtual Office
Zoho CRM
7.8
Social engagement
8x8 Virtual Office
Zoho CRM
7.8

Integrations with 3rd-party Software

8x8 Virtual Office
Zoho CRM
8.0
Marketing automation
8x8 Virtual Office
Zoho CRM
8.0
Compensation management
8x8 Virtual Office
Zoho CRM
8.0

Platform

8x8 Virtual Office
Zoho CRM
8.2
Mobile access
8x8 Virtual Office
Zoho CRM
8.2

Pros

8x8 Virtual Office

  • Voicemail management is great. Users don't have to sit and listen to all voicemails at once. They can target a particular voicemail and listen to just that one if they want.
  • Altering phone lines and extensions is as simple as the click of a mouse! Super convenient!
  • Auto attendant is a quick, easy way to direct incoming calls without having to have an actual person answer each call. Callers can quickly be routed exactly where they need to go with the wide variety of auto-attendant settings!
No photo available

Zoho CRM

  • Links all companies to their Parent Companies, which for our industry, is a big deal.
  • We like how we can customize any report, field, smart rule, dashboard, etc.
  • It is extremely simple to export any information we need.
Ashley Gennett profile photo

Cons

8x8 Virtual Office

  • Voicemail passwords. 8x8 imposes certain limitations on voicemail passwords, like not letting you use any number combination that is also a year between 1900 and 2019 I think. We have used the number combination 1957 for a particular purpose, not related to the year, but 8x8 will not allow us to use this as a voicemail password. I think users should be able to choose whatever passcode they'd like for their voicemail, as long as it's 4-digits or more, or whatever the parameters are.
No photo available

Zoho CRM

  • Support - ZOHO Support is a little rough sometimes a revamp of their support team or additional training could work out in their best interest.
  • Implementation- ZOHO CRM is so customizable, you may want to consider hiring someone who has gone through it to help implement it for your company.
Scott French profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
its functionality and stability are amazing
Kwame H. Baptiste profile photo

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
It's a lifeline for our business and we just can't live without it.
Usman Ghani profile photo

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Zoho CRM

Zoho CRM 7.8
Based on 3 answers
Zoho CRM is extremely intuitive and allows users complete visibility of sales data through reports/analytics. The platform has wide native integration with other cloud-based business solutions. But, it's fairly simple to write scripts with their publicly available API.
No photo available

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Zoho CRM

Zoho CRM 9.0
Based on 1 answer
No answer on this topic is available.

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Zoho CRM

Zoho CRM 9.0
Based on 1 answer
No answer on this topic is available.

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta profile photo

Online Training

8x8 Virtual Office

No score
No answers yet
No answers on this topic

Zoho CRM

Zoho CRM 8.2
Based on 2 answers
Training was basic, and didn't really cover more advanced aspects of using the product.
No photo available

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood profile photo

Alternatives Considered

8x8 Virtual Office

When looking at phone systems for my office several years ago, I reviewed three different systems that were recommended to me. The 8x8 sales person who made the original presentation was extremely helpful in identifying the things I needed to fit my particular single office situation. She didn't try to sell me more that I needed.
No photo available

Zoho CRM

My company switched to Salesforce, not because of what Zoho did wrong. But my manager had a direct connection with someone at Salesforce. Zoho CRM was just as impressive if not more so than Salesforce.
Kenneth Shelton profile photo

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Zoho CRM

No score
No answers yet
No answers on this topic

Return on Investment

8x8 Virtual Office

  • The cost of the 8 x 8 system is less expensive than traditional phone systems and offers so much more which allowed us to put more money into advertising the business.
Kristi Saxon profile photo

Zoho CRM

  • Zoho allowed us to move away from spreadsheets to keep track of our users
  • Zoho allows us to set up macros to run on users in different parts of our pipelines to send particular emails or other notifications as well as update their profiles on our platform accordingly
  • Zoho allows us to make notes for our various departments to keep track of any contact made with specific users at what times
Elaine Foster profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Virtual Office Editions & Modules

8x8 Virtual Office
Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*
1.  /user/month

Zoho CRM Editions & Modules

Zoho CRM
Edition
Standard
$121
Professional
$201
Enterprise
$351
1. per user, per month
Additional Pricing Details

Add comparison