What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Zoho CRM

311 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Zoho CRM

311 Ratings
Score 7.7 out of 101

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Likelihood to Recommend

8x8 Virtual Office

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.
No photo available

Zoho CRM

If you need a very basic CRM, there may be other options that are simpler to use or set up. But if you need a full-function CRM, and particularly if you use the interface with campaigns and email, it is an excellent choice. Zoho CRM is also one of the few CRMs that supports inventory (products), price books, quotations, sales orders, purchase orders and invoices
Ron Sherwood profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Zoho CRM
Hosted PBX
8x8 Virtual Office
9.8
Zoho CRM
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Zoho CRM
User templates
8x8 Virtual Office
9.1
Zoho CRM
Call reports
8x8 Virtual Office
8.1
Zoho CRM
Directory of employee names
8x8 Virtual Office
7.6
Zoho CRM

Call Management

8x8 Virtual Office
8.8
Zoho CRM
Answering rules
8x8 Virtual Office
9.4
Zoho CRM
Call recording
8x8 Virtual Office
9.3
Zoho CRM
Call park
8x8 Virtual Office
9.4
Zoho CRM
Call screening
8x8 Virtual Office
6.9
Zoho CRM
Message alerts
8x8 Virtual Office
8.9
Zoho CRM

VoIP system collaboration

8x8 Virtual Office
8.1
Zoho CRM
Video conferencing
8x8 Virtual Office
7.9
Zoho CRM
Audio conferencing
8x8 Virtual Office
8.2
Zoho CRM

Mobile apps

8x8 Virtual Office
8.5
Zoho CRM
Mobile app for iOS
8x8 Virtual Office
8.8
Zoho CRM
Mobile app for Android
8x8 Virtual Office
8.2
Zoho CRM

Sales Force Automation

8x8 Virtual Office
Zoho CRM
8.1
Customer data management / contact management
8x8 Virtual Office
Zoho CRM
8.3
Workflow management
8x8 Virtual Office
Zoho CRM
8.0
Territory management
8x8 Virtual Office
Zoho CRM
7.8
Opportunity management
8x8 Virtual Office
Zoho CRM
8.3
Integration with email client (e.g., Outlook or Gmail)
8x8 Virtual Office
Zoho CRM
7.7
Contract management
8x8 Virtual Office
Zoho CRM
8.3
Quote & order management
8x8 Virtual Office
Zoho CRM
7.9
Interaction tracking
8x8 Virtual Office
Zoho CRM
8.4
Channel / partner relationship management
8x8 Virtual Office
Zoho CRM
8.2

Customer Service & Support

8x8 Virtual Office
Zoho CRM
6.8
Case management
8x8 Virtual Office
Zoho CRM
6.7
Call center management
8x8 Virtual Office
Zoho CRM
7.0
Help desk management
8x8 Virtual Office
Zoho CRM
6.8

Marketing Automation

8x8 Virtual Office
Zoho CRM
7.6
Lead management
8x8 Virtual Office
Zoho CRM
7.8
Email marketing
8x8 Virtual Office
Zoho CRM
7.4

CRM Project Management

8x8 Virtual Office
Zoho CRM
7.8
Task management
8x8 Virtual Office
Zoho CRM
7.9
Billing and invoicing management
8x8 Virtual Office
Zoho CRM
7.4
Reporting
8x8 Virtual Office
Zoho CRM
8.0

CRM Reporting & Analytics

8x8 Virtual Office
Zoho CRM
8.0
Forecasting
8x8 Virtual Office
Zoho CRM
7.9
Pipeline visualization
8x8 Virtual Office
Zoho CRM
8.1
Customizable reports
8x8 Virtual Office
Zoho CRM
8.1

Customization

8x8 Virtual Office
Zoho CRM
7.9
Custom fields
8x8 Virtual Office
Zoho CRM
8.0
Custom objects
8x8 Virtual Office
Zoho CRM
7.6
Scripting environment
8x8 Virtual Office
Zoho CRM
8.1
API for custom integration
8x8 Virtual Office
Zoho CRM
8.1

Security

8x8 Virtual Office
Zoho CRM
8.6
Single sign-on capability
8x8 Virtual Office
Zoho CRM
8.9
Role-based user permissions
8x8 Virtual Office
Zoho CRM
8.3

Social CRM

8x8 Virtual Office
Zoho CRM
7.7
Social data
8x8 Virtual Office
Zoho CRM
7.7
Social engagement
8x8 Virtual Office
Zoho CRM
7.7

Integrations with 3rd-party Software

8x8 Virtual Office
Zoho CRM
7.1
Marketing automation
8x8 Virtual Office
Zoho CRM
7.2
Compensation management
8x8 Virtual Office
Zoho CRM
7.1

Platform

8x8 Virtual Office
Zoho CRM
7.6
Mobile access
8x8 Virtual Office
Zoho CRM
7.6

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
Ashish Shah profile photo
  • Easy-to-use. I found Zoho to be pretty intuitive, you won't need a PhD in CRM to use and customize it.
  • Affordable. Zoho is reasonably priced and won't break the bank, even for a small business or start up.
  • The reporting is pretty good. I liked the reporting capabilities, didn't feel limited in that area like some platforms I've used.
Austin Schmidt profile photo

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
Troy Alcorn profile photo
  • I dislike the ecosystem strategy. Zoho has limited integrations as they want you to use their additional offerings. The issue here is most of their other products aren't nearly as good as their CRM.
  • Their marketing functionality is really weak. They advertise built in "automation," but it's unusable IMO.
  • I don't love the user interface. Not as clean or sharp looking as some other CRMs, but I suppose that's a bit subjective.
Austin Schmidt profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
Zoho CRM7.6
Based on 19 answers
It's a lifeline for our business and we just can't live without it.
Usman Ghani profile photo

Usability

No score
No answers yet
No answers on this topic
Zoho CRM7.8
Based on 3 answers
Zoho CRM is extremely intuitive and allows users complete visibility of sales data through reports/analytics. The platform has wide native integration with other cloud-based business solutions. But, it's fairly simple to write scripts with their publicly available API.
No photo available

Support

No score
No answers yet
No answers on this topic
Zoho CRM4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta profile photo

Online Training

No score
No answers yet
No answers on this topic
Zoho CRM8.2
Based on 2 answers
Training was basic, and didn't really cover more advanced aspects of using the product.
No photo available

Implementation

No score
No answers yet
No answers on this topic
Zoho CRM8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood profile photo

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Troy Alcorn profile photo
When we started on this journey we were much smaller and the costs [with Zoho CRM] involved were much more reasonable.
Nathan Kerrins profile photo

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
Troy Alcorn profile photo
  • Helped improve our tracking of our customer interactions.
  • Notifications for when to reach out to customers, follow up regarding upcoming compelling events such as maintenance renewals.
  • Increased efficiency via integration with our internally developed quoting tool.
Zack Belcher profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
8x8 Virtual Office Editions & Modules
8x8 Virtual Office
Additional Pricing Details

Zoho CRM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoho CRM Editions & Modules
Zoho CRM
Edition
Standard
`121
Professional
$201
Enterprise
$351
1. per user, per month
Additional Pricing Details