What users are saying about
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131 Ratings
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Top Rated
913 Ratings

8x8 Virtual Office

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131 Ratings
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Score 7.1 out of 101

Zoom

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Top Rated
913 Ratings
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Score 8.8 out of 101

Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Zoom

Anytime you are needing to discuss a project or make decisions about something, Zoom and sharing your video is the way to go. It is a near replacement for meeting face to face. Nothing is lost in regards to missed body language and it keeps both parties 100% engaged. If you need a quick "yes" or "no", then the phone or IM is your tool of choice.
Mike Mills profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
7.8
Zoom
Hosted PBX
8x8 Virtual Office
8.0
Zoom
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.5
Zoom
User templates
8x8 Virtual Office
6.5
Zoom
Call reports
8x8 Virtual Office
7.5
Zoom
Directory of employee names
8x8 Virtual Office
8.6
Zoom

Call Management

8x8 Virtual Office
8.5
Zoom
Answering rules
8x8 Virtual Office
8.5
Zoom
Call recording
8x8 Virtual Office
8.8
Zoom
Call park
8x8 Virtual Office
8.0
Zoom
Call screening
8x8 Virtual Office
8.5
Zoom
Message alerts
8x8 Virtual Office
8.8
Zoom

VoIP system collaboration

8x8 Virtual Office
7.6
Zoom
Video conferencing
8x8 Virtual Office
7.3
Zoom
Audio conferencing
8x8 Virtual Office
7.9
Zoom

Mobile apps

8x8 Virtual Office
7.5
Zoom
Mobile app for iOS
8x8 Virtual Office
7.5
Zoom
Mobile app for Android
8x8 Virtual Office
7.5
Zoom

Performance & Compatibility of Online Events Software

8x8 Virtual Office
Zoom
8.6
High quality audio
8x8 Virtual Office
Zoom
8.9
High quality video
8x8 Virtual Office
Zoom
9.0
Low bandwidth requirements
8x8 Virtual Office
Zoom
7.9

Screen Sharing

8x8 Virtual Office
Zoom
8.8
Desktop sharing
8x8 Virtual Office
Zoom
9.3
Whiteboards
8x8 Virtual Office
Zoom
8.3

Online Meetings / Events

8x8 Virtual Office
Zoom
8.4
Calendar integration
8x8 Virtual Office
Zoom
8.6
Meeting initiation
8x8 Virtual Office
Zoom
8.7
Integrates with social media
8x8 Virtual Office
Zoom
7.2
Record meetings / events
8x8 Virtual Office
Zoom
8.9
Slideshows
8x8 Virtual Office
Zoom
8.7

Online Events Collaboration

8x8 Virtual Office
Zoom
8.4
Live chat
8x8 Virtual Office
Zoom
8.7
Audience polling
8x8 Virtual Office
Zoom
8.2
Q&A
8x8 Virtual Office
Zoom
8.2

Online Events Security

8x8 Virtual Office
Zoom
8.6
User authentication
8x8 Virtual Office
Zoom
8.6
Participant roles & permissions
8x8 Virtual Office
Zoom
8.7
Confidential attendee list
8x8 Virtual Office
Zoom
8.4

Pros

8x8 Virtual Office

  • I love the 8 x 8 virtual office where I am able to set the phone system up and let it run without any issues.
  • The customer service department is amazing and always there to help and guide you through setting up the system.
  • I love that there are multiple ways to speak with customer service, ex. chat, phone, and a self-service support page.
Kristi Saxon profile photo

Zoom

  • Zoom meetings are easy to start and join. With some other web meeting platforms, it is difficult getting the software onto your computer. We've found that Zoom installs the first time you click on the meeting link with one-click ease.
  • Recording your meetings in the Zoom Cloud is simple. Click record and then after your meeting is over, you get an email from Zoom with your recording link.
  • Zoom is platform agnostic. It works with computers, laptops, mobile devices, Linux machines, and legacy video conference systems.
Mike Mills profile photo

Cons

8x8 Virtual Office

  • Sometimes setting up the system can be a little hard, however, there is always someone available to walk you through it, or help set it up.
Kristi Saxon profile photo

Zoom

  • In our environment using Polycom systems, videos that are being shared don't come through really well on the Polycom systems. The audio is usually very fluid but the video will lag or stutter.
  • Virtual backgrounds have a come a long way, but I recently saw a "blur background" feature on a competitors platform that looked quite good. It'd be great if Zoom could do something like that.
Mike Mills profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 7.9
Based on 5 answers
its functionality and stability are amazing
Kwame H. Baptiste profile photo

Zoom

Zoom 9.1
Based on 13 answers
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Stefan Scherbik profile photo

Usability

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 3 answers
amazing for what it does best
Kwame H. Baptiste profile photo

Zoom

Zoom 9.5
Based on 12 answers
Everything is easy to understand and use, new users need no training. On the flipside there are minor annoyances such as calendar export being cumbersome (need re-auth every time) and also not having recordings shared within a team or forcing people to name them.
Matthew Gardner profile photo

Reliability and Availability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Zoom

Zoom 10.0
Based on 1 answer
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Stefan Scherbik profile photo

Performance

8x8 Virtual Office

8x8 Virtual Office 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Zoom

Zoom 10.0
Based on 1 answer
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Stefan Scherbik profile photo

Support

8x8 Virtual Office

8x8 Virtual Office 9.1
Based on 2 answers
its just a solid product
Kwame H. Baptiste profile photo

Zoom

Zoom 8.9
Based on 10 answers
Literally, we could not be happier. As an early adopter of the phone service we've had a few issues along the way and the support team has been right there to assist and follow up to be sure we got everything we needed.
Kevin King profile photo

Implementation

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 2 answers
dunno what that is
Kwame H. Baptiste profile photo

Zoom

Zoom 9.6
Based on 5 answers
I was not involved in the implementation as those decisions were made before I joined the organization.
Rachel Hudish profile photo

Alternatives Considered

8x8 Virtual Office

In a previous business I consulted for they used a different VOIP service. It was such a pain in the ass. Always failed and always had connection problems. I think the problem was they were getting a free product from a start-up VOIP company. It was a cheap decision and not worth it.
Joseph Lever profile photo

Zoom

We've previously been using Skype for all our communication internally. The trouble was some of the functionality that Zoom offers is superior and we found more seamless. Things such as screen share, whiteboarding, and meeting invitations. We also currently use Slack internally as a way of quick communication. When having a full meeting Slack is very slow and clunky compared to zoom which is lighting fast and easy to use.
Kevin Knudsen profile photo

Scalability

8x8 Virtual Office

8x8 Virtual Office 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Zoom

Zoom 10.0
Based on 1 answer
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Stefan Scherbik profile photo

Return on Investment

8x8 Virtual Office

  • Saved a lot compared to other price plans as we dial internationally daily.
  • Installed within minutes.
  • Set up and configuration was lightening quick
  • Syncs with most 3rd party systems, email, CRM, etc.
Mark Savage profile photo

Zoom

  • No matter what, Zoom is amazing for collaboration.
  • Zoom's Slack integration makes Zoom calls nearly immediate to generate!
  • The ability to save recordings is very simple and easy to share with colleagues who couldn't attend calls.
Peter Filias profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Virtual Office Editions & Modules

Additional Pricing Details

Zoom

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Zoom Editions & Modules

On-premise Edition
Virtual H.323/SIP Room Connector49/month
Business19.99/month
    SaaS Edition
    Basic$0
    Pro14.99/month
    Business19.99/month
    Zoom Room Conference Room49/month
    Webinar54.99/month
      Additional Pricing Details

      Add comparison