What users are saying about

8x8

29 Ratings
Score 8.3 out of 101

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.6 out of 101

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Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Feature Rating Comparison

Cloud PBX

8x8
8.8
8x8 Virtual Office Enterprise Suite
8.4
Hosted PBX
8x8
9.8
8x8 Virtual Office Enterprise Suite
8.0
Multi-level Interactive Voice Response (IVR)
8x8
9.2
8x8 Virtual Office Enterprise Suite
8.0
User templates
8x8
9.2
8x8 Virtual Office Enterprise Suite
7.0
Call reports
8x8
8.1
8x8 Virtual Office Enterprise Suite
9.0
Directory of employee names
8x8
7.6
8x8 Virtual Office Enterprise Suite
10.0

Call Management

8x8
8.8
8x8 Virtual Office Enterprise Suite
8.4
Answering rules
8x8
9.5
8x8 Virtual Office Enterprise Suite
6.0
Call recording
8x8
9.3
8x8 Virtual Office Enterprise Suite
7.0
Call park
8x8
9.3
8x8 Virtual Office Enterprise Suite
9.0
Call screening
8x8
6.8
8x8 Virtual Office Enterprise Suite
10.0
Message alerts
8x8
8.9
8x8 Virtual Office Enterprise Suite
10.0

VoIP system collaboration

8x8
8.3
8x8 Virtual Office Enterprise Suite
Video conferencing
8x8
8.1
8x8 Virtual Office Enterprise Suite
Audio conferencing
8x8
8.4
8x8 Virtual Office Enterprise Suite

Mobile apps

8x8
8.4
8x8 Virtual Office Enterprise Suite
Mobile app for iOS
8x8
8.7
8x8 Virtual Office Enterprise Suite
Mobile app for Android
8x8
8.0
8x8 Virtual Office Enterprise Suite

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
  • Managing VM
  • Caller ID
  • Virtual TXT

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.

Return on Investment

  • It has neither had a positive or negative impact.
  • I've reached more leads and contacts than before because I can text to set appointments

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details