What users are saying about

8x8

Top Rated
32 Ratings

Bullhorn CRM

Top Rated
51 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

Bullhorn CRM

Top Rated
51 Ratings
Score 7.5 out of 101

Add comparison

Likelihood to Recommend

8x8

In a business environment where you want a phone setup with a number, or a virtual setup on a desktop, 8x8 is the way to go. The virtual app is really great! It has a Do Not Disturb (DND) mode for when you're busy and you can just use the computers config (mic and sound) to run it. Awesome!

Bullhorn CRM

Bullhorn is well suited for any staffing organization. They continue to invest in and listen to their customers for ways to continually improve their product and to make changes that enhance the user experience. The ability to configure and customize the work flow for your organization is key, and a lot of that can be accomplished out of the box.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Bullhorn CRM
Hosted PBX
8x8
9.8
Bullhorn CRM
Multi-level Interactive Voice Response (IVR)
8x8
9.1
Bullhorn CRM
User templates
8x8
9.2
Bullhorn CRM
Call reports
8x8
8.1
Bullhorn CRM
Directory of employee names
8x8
7.6
Bullhorn CRM

Call Management

8x8
8.8
Bullhorn CRM
Answering rules
8x8
9.4
Bullhorn CRM
Call recording
8x8
9.3
Bullhorn CRM
Call park
8x8
9.3
Bullhorn CRM
Call screening
8x8
6.8
Bullhorn CRM
Message alerts
8x8
8.9
Bullhorn CRM

VoIP system collaboration

8x8
8.2
Bullhorn CRM
Video conferencing
8x8
8.0
Bullhorn CRM
Audio conferencing
8x8
8.3
Bullhorn CRM

Mobile apps

8x8
8.4
Bullhorn CRM
Mobile app for iOS
8x8
8.7
Bullhorn CRM
Mobile app for Android
8x8
8.1
Bullhorn CRM

Sales Force Automation

8x8
Bullhorn CRM
7.4
Customer data management / contact management
8x8
Bullhorn CRM
8.7
Workflow management
8x8
Bullhorn CRM
7.3
Territory management
8x8
Bullhorn CRM
6.3
Opportunity management
8x8
Bullhorn CRM
7.5
Integration with email client (e.g., Outlook or Gmail)
8x8
Bullhorn CRM
8.8
Contract management
8x8
Bullhorn CRM
6.4
Quote & order management
8x8
Bullhorn CRM
6.0
Interaction tracking
8x8
Bullhorn CRM
8.2
Channel / partner relationship management
8x8
Bullhorn CRM
7.5

Customer Service & Support

8x8
Bullhorn CRM
7.5
Case management
8x8
Bullhorn CRM
7.3
Call center management
8x8
Bullhorn CRM
7.5
Help desk management
8x8
Bullhorn CRM
7.7

Marketing Automation

8x8
Bullhorn CRM
7.2
Lead management
8x8
Bullhorn CRM
7.5
Email marketing
8x8
Bullhorn CRM
7.0

CRM Project Management

8x8
Bullhorn CRM
7.7
Task management
8x8
Bullhorn CRM
8.7
Billing and invoicing management
8x8
Bullhorn CRM
7.0
Reporting
8x8
Bullhorn CRM
7.3

CRM Reporting & Analytics

8x8
Bullhorn CRM
6.6
Forecasting
8x8
Bullhorn CRM
6.7
Pipeline visualization
8x8
Bullhorn CRM
7.2
Customizable reports
8x8
Bullhorn CRM
5.9

Customization

8x8
Bullhorn CRM
7.9
Custom fields
8x8
Bullhorn CRM
7.6
Custom objects
8x8
Bullhorn CRM
7.7
Scripting environment
8x8
Bullhorn CRM
8.1
API for custom integration
8x8
Bullhorn CRM
8.1

Security

8x8
Bullhorn CRM
7.7
Single sign-on capability
8x8
Bullhorn CRM
7.7
Role-based user permissions
8x8
Bullhorn CRM
7.7

Social CRM

8x8
Bullhorn CRM
6.0
Social data
8x8
Bullhorn CRM
5.8
Social engagement
8x8
Bullhorn CRM
6.3

Integrations with 3rd-party Software

8x8
Bullhorn CRM
6.7
Marketing automation
8x8
Bullhorn CRM
6.8
Compensation management
8x8
Bullhorn CRM
6.6

Platform

8x8
Bullhorn CRM
6.0
Mobile access
8x8
Bullhorn CRM
6.0

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
  • Candidate Management- it is very easy to track and search your candidates. Candidates are the heart of your ATS in staffing and Bullhorn does a great job of making those candidates accessible.
  • Job Order Management-Being able to keep your job orders managed in a way that keeps you closest to money is a one of the best parts of the system. You can filter your lists, schedule your followups and keep on top of the orders that are the most urgent.
  • Configuration- the ability to configure the tool to the look and feel that matches your business.
  • Bullhorn CRM allows Account Managers to do their prospecting without cluttering the Company and Contact List with Company and Contacts that are not buyers or individuals that do not using staffing, not decision makers, etc. Leads allows AM's to pursue those individual within a different entity until they are vetted as buyers. The opportunities allow you to track those longer range opportunities versus storing them in a notebook or on an excel document. They become company IP for down the road.
  • Configuration of the CRM is huge asset. We have changed and configured our workflow several times over the past few years until we have decided on the workflow we want to move forward with. The tool allowed us to make these changes as we saw fit and without the time and cost of having to go through a PS channel.
  • The Lead and Opportunity dashboards help to keep you on track in a visual way so you can see the time cycle of your leads and opportunities.

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
  • No back office function to pay contract workers.
  • Difficult to track multiple branches. Tends to lump info together.
  • Reporting can be difficult due to the tracking issues. A lot of manual work to pull clean data.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Bullhorn CRM9.2
Based on 3 answers
It really helps with improving communication. It is easy to enter and store files. Recording activities helps management keep an eye on things a little better.

Usability

No score
No answers yet
No answers on this topic
Bullhorn CRM8.4
Based on 4 answers
Super intuitive. Strong leadership in the organization that cares about making a difference and unique technology. Easy to use and learn.
Functional. Makes my work easier and aids in team member collaboration. So many features that are cross finctional. And Bullhorn continues to offer more - they are obviously committed to the recruiting and sales space

Support

No score
No answers yet
No answers on this topic
Bullhorn CRM10.0
Based on 1 answer
Professional, courteous and efficient

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Ultrastaff was old and not user-friendly. You had to stack it just right or it would track your interaction or placements. Taleo was okay, it had quirks of losing information and just freezing up in the middle of a process. There would be times it would not let you log in.

Return on Investment

  • No positive or negative impact, just a necessary need of the business
  • Bullhorn has been invaluable as a resource for candidates and clients over the years.

Screenshots

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Bullhorn CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details