What users are saying about

8x8

29 Ratings

Bullhorn CRM

51 Ratings

8x8

29 Ratings
Score 8.3 out of 101

Bullhorn CRM

51 Ratings
Score 7.5 out of 101

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Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Bullhorn CRM

Bullhorn is well suited for any staffing organization. They continue to invest in and listen to their customers for ways to continually improve their product and to make changes that enhance the user experience. The ability to configure and customize the work flow for your organization is key, and a lot of that can be accomplished out of the box.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Bullhorn CRM
Hosted PBX
8x8
9.8
Bullhorn CRM
Multi-level Interactive Voice Response (IVR)
8x8
9.2
Bullhorn CRM
User templates
8x8
9.2
Bullhorn CRM
Call reports
8x8
8.1
Bullhorn CRM
Directory of employee names
8x8
7.6
Bullhorn CRM

Call Management

8x8
8.8
Bullhorn CRM
Answering rules
8x8
9.5
Bullhorn CRM
Call recording
8x8
9.3
Bullhorn CRM
Call park
8x8
9.3
Bullhorn CRM
Call screening
8x8
6.8
Bullhorn CRM
Message alerts
8x8
8.9
Bullhorn CRM

VoIP system collaboration

8x8
8.3
Bullhorn CRM
Video conferencing
8x8
8.1
Bullhorn CRM
Audio conferencing
8x8
8.4
Bullhorn CRM

Mobile apps

8x8
8.4
Bullhorn CRM
Mobile app for iOS
8x8
8.7
Bullhorn CRM
Mobile app for Android
8x8
8.0
Bullhorn CRM

Sales Force Automation

8x8
Bullhorn CRM
7.4
Customer data management / contact management
8x8
Bullhorn CRM
8.7
Workflow management
8x8
Bullhorn CRM
7.4
Territory management
8x8
Bullhorn CRM
6.3
Opportunity management
8x8
Bullhorn CRM
7.5
Integration with email client (e.g., Outlook or Gmail)
8x8
Bullhorn CRM
8.8
Contract management
8x8
Bullhorn CRM
6.4
Quote & order management
8x8
Bullhorn CRM
6.0
Interaction tracking
8x8
Bullhorn CRM
8.2
Channel / partner relationship management
8x8
Bullhorn CRM
7.5

Customer Service & Support

8x8
Bullhorn CRM
7.5
Case management
8x8
Bullhorn CRM
7.3
Call center management
8x8
Bullhorn CRM
7.5
Help desk management
8x8
Bullhorn CRM
7.7

Marketing Automation

8x8
Bullhorn CRM
7.2
Lead management
8x8
Bullhorn CRM
7.5
Email marketing
8x8
Bullhorn CRM
6.9

CRM Project Management

8x8
Bullhorn CRM
7.7
Task management
8x8
Bullhorn CRM
8.7
Billing and invoicing management
8x8
Bullhorn CRM
7.0
Reporting
8x8
Bullhorn CRM
7.3

CRM Reporting & Analytics

8x8
Bullhorn CRM
6.6
Forecasting
8x8
Bullhorn CRM
6.7
Pipeline visualization
8x8
Bullhorn CRM
7.2
Customizable reports
8x8
Bullhorn CRM
5.9

Customization

8x8
Bullhorn CRM
7.9
Custom fields
8x8
Bullhorn CRM
7.6
Custom objects
8x8
Bullhorn CRM
7.8
Scripting environment
8x8
Bullhorn CRM
8.1
API for custom integration
8x8
Bullhorn CRM
8.0

Security

8x8
Bullhorn CRM
7.7
Single sign-on capability
8x8
Bullhorn CRM
7.7
Role-based user permissions
8x8
Bullhorn CRM
7.7

Social CRM

8x8
Bullhorn CRM
6.0
Social data
8x8
Bullhorn CRM
5.8
Social engagement
8x8
Bullhorn CRM
6.3

Integrations with 3rd-party Software

8x8
Bullhorn CRM
6.7
Marketing automation
8x8
Bullhorn CRM
6.8
Compensation management
8x8
Bullhorn CRM
6.6

Platform

8x8
Bullhorn CRM
6.1
Mobile access
8x8
Bullhorn CRM
6.1

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
  • The modern looking display is fairly intuitive and easy to use.
  • The mobile functionality looks and feels identical to the computer based interface. It is easy to view and add content.
  • The customer service is US based, friendly, knowledgeable, and follows up.

Cons

  • Frequent line congestion/noise and disconnect with the Cisco SPA-122 and Cisco-8000 devices which require you to restart the devices daily
  • Lack of concern from Customer Support
  • Defective equipment for residential customers isn't covered under warranty replacement.
  • Integration

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Bullhorn CRM9.2
Based on 3 answers
Bullhorn is a great tool, I see no reason to move to a competitor

Usability

No score
No answers yet
No answers on this topic
Bullhorn CRM8.3
Based on 4 answers
It gets the job done - so far I have not had too many issues and like using it. I would like to be able to have better reporting but otherwise pretty satisfied with Bullhorn CRM

Support

No score
No answers yet
No answers on this topic
Bullhorn CRM10.0
Based on 1 answer
Professional, courteous and efficient

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Bullhorn is a leader. Cloud-based, user friendly, excellent.

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
  • Being able to stay organized with candidates and clients
  • Helping connect candidates to jobs

Screenshots

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Bullhorn CRM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details