What users are saying about

8x8

29 Ratings

CallFire

9 Ratings

8x8

29 Ratings
Score 8.3 out of 101

CallFire

9 Ratings
Score 8 out of 101

Add comparison

Likelihood to Recommend

8x8

8x8 is well suited for companies that are seeking connectivity regardless of location. Companies that have employees who travel consistently would benefit from Virtual Office.

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.

Feature Rating Comparison

Cloud PBX

8x8
8.8
CallFire
8.5
Hosted PBX
8x8
9.8
CallFire
9.0
Multi-level Interactive Voice Response (IVR)
8x8
9.2
CallFire
9.0
User templates
8x8
9.2
CallFire
7.0
Call reports
8x8
8.1
CallFire
9.0
Directory of employee names
8x8
7.6
CallFire

Call Management

8x8
8.8
CallFire
10.0
Answering rules
8x8
9.5
CallFire
10.0
Call recording
8x8
9.3
CallFire
10.0
Call park
8x8
9.3
CallFire
10.0
Call screening
8x8
6.7
CallFire
Message alerts
8x8
8.9
CallFire

VoIP system collaboration

8x8
8.3
CallFire
Video conferencing
8x8
8.1
CallFire
Audio conferencing
8x8
8.4
CallFire

Mobile apps

8x8
8.4
CallFire
Mobile app for iOS
8x8
8.7
CallFire
Mobile app for Android
8x8
8.0
CallFire

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
  • You are able to leave a "canned" voicemail so that you do not need to speak your voicemail every time.
  • The moment an answering machine picks up, you can hit "drop voicemail" which automatically puts you on the next call and will then leave your "canned" message on the answering machine at the appropriate time.
  • Their customer support always answers the phone with a positive attitude. If you are having some issues they will help to find out for you. I'm not sure if it's because of how long we have used them, but they have followed up with us to make sure things were going well after they fix the issue.

Cons

  • Their Desktop app doesn't always work correctly. Sometimes callers, cannot hear us and vice versa when the desktop app is used.
  • Some times when we have too many agents on at the same time there will be some lag with the calls.
  • When there is too much traffic during the day, the voicemails don't match up to when they are supposed to be left on the machine.
  • I wish there was a way to turn down the "hold" music or even change it to something softer. It's always BLARING in our ears.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
CallFire9.0
Based on 1 answer
There is no reason not to, it has proven effective in the usage

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
CallFire has adapted and changed internally ever since I [have] used it. It is has become, quicker, cleaner and much easier to use. I haven't used any other systems, however I thoroughly enjoy the efficiency and ease to build custom campaigns in minutes. I highly recommend CallFire and see it as a great asset for any call center.

Return on Investment

  • It has neither had a positive or negative impact.
  • CallFire has had ALL positive impact on my business objectives. For instance I no longer waste time leaving voicemails on machines.
  • On top of not leaving voicemails, when the machine picks up, Callfire "parks" the call and you don't have to wait for anything. Your phone is then calling the next number. Again saving more time. It's amazing how many more calls I can get out in a full day.
  • My other favorite item about this product is that I can take notes at the same time. When I'm done for the day or with my call campaign, I can then access each note for each person. This helps me speed up my notes in our ATS and I capture the appropriate data.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CallFire

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details