What users are saying about

8x8

Top Rated
32 Ratings

CallHippo

1 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

CallHippo

1 Ratings
Score 10 out of 101

Add comparison

Likelihood to Recommend

8x8

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.

CallHippo

CallHippo not only reduced our telephone bills as well as it made our business communication too easy. They make it possible to connect with our clients even while on go. The voice quality is superb and they have great customer support for resolving issues. It's easy to set up the tool at any time on anyone's laptop.

Feature Rating Comparison

Cloud PBX

8x8
8.8
CallHippo
Hosted PBX
8x8
9.8
CallHippo
Multi-level Interactive Voice Response (IVR)
8x8
9.1
CallHippo
User templates
8x8
9.2
CallHippo
Call reports
8x8
8.1
CallHippo
Directory of employee names
8x8
7.6
CallHippo

Call Management

8x8
8.8
CallHippo
10.0
Answering rules
8x8
9.4
CallHippo
10.0
Call recording
8x8
9.3
CallHippo
10.0
Call park
8x8
9.3
CallHippo
10.0
Call screening
8x8
6.8
CallHippo
Message alerts
8x8
8.9
CallHippo

VoIP system collaboration

8x8
8.2
CallHippo
Video conferencing
8x8
8.0
CallHippo
Audio conferencing
8x8
8.3
CallHippo

Mobile apps

8x8
8.4
CallHippo
10.0
Mobile app for iOS
8x8
8.7
CallHippo
Mobile app for Android
8x8
8.1
CallHippo
10.0

Pros

  • Setup
  • Customer Support
  • Managing platform
  • Affordable
  • Great Features
  • Quality Voice
  • Good customer support

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
  • Waiting for iOS mobile app

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
No answers on this topic

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
  • Nice product for business communication

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CallHippo

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
5$*
1.  Per Number
Additional Pricing Details