What users are saying about

8x8

29 Ratings

CallSource

9 Ratings

8x8

29 Ratings
Score 8.3 out of 101

CallSource

9 Ratings
Score 7.2 out of 101

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Likelihood to Recommend

8x8

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.

CallSource

Callsource has been great to work with since it's easy for us to sort the reports by client, and hand them out accordingly. If you need tracking numbers for campaigns, and if you want the bonus feature of listening to phone calls then it's great.

Feature Rating Comparison

Cloud PBX

8x8
8.8
CallSource
9.0
Hosted PBX
8x8
9.8
CallSource
Multi-level Interactive Voice Response (IVR)
8x8
9.2
CallSource
User templates
8x8
9.2
CallSource
Call reports
8x8
8.1
CallSource
9.0
Directory of employee names
8x8
7.6
CallSource

Call Management

8x8
8.8
CallSource
8.8
Answering rules
8x8
9.5
CallSource
8.0
Call recording
8x8
9.3
CallSource
9.0
Call park
8x8
9.3
CallSource
9.0
Call screening
8x8
6.8
CallSource
9.0
Message alerts
8x8
8.9
CallSource
9.0

VoIP system collaboration

8x8
8.3
CallSource
Video conferencing
8x8
8.1
CallSource
Audio conferencing
8x8
8.4
CallSource

Mobile apps

8x8
8.4
CallSource
Mobile app for iOS
8x8
8.7
CallSource
Mobile app for Android
8x8
8.0
CallSource

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
  • The reporting is easy to access and use with little to no training. Pretty straightforward.
  • It does what it's supposed to -- creates usable tracking numbers, with added features like call whisper and call notifications that can be sent to a number of email addresses.
  • It can be integrated with our CRM, Salesforce, for ease of use!

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
  • Phone Call Recording: The only place where I would like to see improvement is the number of calls that you can listen to. Calls are kept in their database for 30 days, and while they do give the option to download the calls I would prefer to be able to login and pull past calls as needed. Past calls, months down the road can be important to clients so they can compare the strength of their sales teams and see where improvement is needed. It lets you monitor overall campaign effectiveness, and if Callsource added this feature then they'd be unbeatable.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
CallSource9.0
Based on 1 answer
It's easy to use, we've had the account for a long time

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.

Return on Investment

  • 8x8 Customer Service was awful. We received no ROI or valuable knowledge from them.
  • 8x8 saved us about $80 a month in the 2 months we used them.
  • Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.
  • Callsource helps us guide our clients since we have the power to listen to the sales teams and how they sound on calls. Listening to sales calls is very important for training purposes. Whoever picks up the phone is the face of the company, and if they aren't up to par then we need to work on increasing their customer service skill set.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CallSource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details