What users are saying about

8x8

Top Rated
32 Ratings

CallSource

9 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

CallSource

9 Ratings
Score 7.2 out of 101

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Likelihood to Recommend

8x8

I believe an IP phone system has many pros and few cons. You can take it with you where ever you go, all you have to do is plug it in and it connects.

CallSource

Callsource has been great to work with since it's easy for us to sort the reports by client, and hand them out accordingly. If you need tracking numbers for campaigns, and if you want the bonus feature of listening to phone calls then it's great.

Feature Rating Comparison

Cloud PBX

8x8
8.8
CallSource
9.0
Hosted PBX
8x8
9.8
CallSource
Multi-level Interactive Voice Response (IVR)
8x8
9.1
CallSource
User templates
8x8
9.2
CallSource
Call reports
8x8
8.1
CallSource
9.0
Directory of employee names
8x8
7.6
CallSource

Call Management

8x8
8.8
CallSource
8.8
Answering rules
8x8
9.5
CallSource
8.0
Call recording
8x8
9.3
CallSource
9.0
Call park
8x8
9.3
CallSource
9.0
Call screening
8x8
6.8
CallSource
9.0
Message alerts
8x8
8.9
CallSource
9.0

VoIP system collaboration

8x8
8.2
CallSource
Video conferencing
8x8
8.0
CallSource
Audio conferencing
8x8
8.3
CallSource

Mobile apps

8x8
8.4
CallSource
Mobile app for iOS
8x8
8.7
CallSource
Mobile app for Android
8x8
8.1
CallSource

Pros

  • Call Quality
  • Reliability
  • Mobile APP
  • The reporting is easy to access and use with little to no training. Pretty straightforward.
  • It does what it's supposed to -- creates usable tracking numbers, with added features like call whisper and call notifications that can be sent to a number of email addresses.
  • It can be integrated with our CRM, Salesforce, for ease of use!

Cons

  • Their Desktop app doesn't always work correctly. Sometimes callers, cannot hear us and vice versa when the desktop app is used.
  • It is SO slow. Trying to access campaigns to make updates, add new campaigns, etc., takes such a long time that I usually open up a CS window, then go back to my emails and tackle other tasks before I come back to CallSource hoping it's finally ready for me to make and save my changes.
  • The call whisper gets identified as a telemarketer often. Wondering if there's another voice or different verbiage that can be used that will help make it sound less like a telemarketer so the person answering the phone doesn't just automatically hang up, which happens often.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
CallSource9.0
Based on 1 answer
It's easy to use, we've had the account for a long time

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.

Return on Investment

  • No positive or negative impact, just a necessary need of the business
  • We are able to obtain and provide more detailed insight as to why our customers may be doing well/poorly with our products.
  • I can't speak to this in terms of numbers or percentages, but I can say with confidence that it has assisted in saving many high risk accounts.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

CallSource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details